Starbucks

Can I give zero stars? Barista was comatose when it came to making coffee or remembering orders or polite service. Did not know the diff bt a cap and a latte; forgot one of our orders entirely; offered no apology.

I’ve been working in this area for over a year now and I purposely avoid this Starbucks. Most of the employees are unpleasant and incapable of simple tasks such as taking orders promptly or being decent human beings. I’ve never seen a store manager at this location so I could complain in person so I’ve resorted to Unilocal.Hopefully, Starbucks corporate can fix this issue and make this store what it once was.

This is the worst starbucks shop I’ve ever been. Bad costumer service & bad drinks!
Just walking along madison & saw this starbucks so I decided to grab some drink. When I went in, theirs nobody in the cashier. Theirs 1 guy that just stares at me while I’m walking in so I stood their for a min until I called him & ask if hes the cashier & he didn’t answer me, he just walk towards the cash register & another guy came out from the back room & take my order.
For real I don’t understand if this people are really trained to do this kind of job. Where’s the costumer service? Its very important. Felt like they hate their job or something. They never smile. Their so busy talking to each other.
after taking my order I moved to the counter where I can get my drinks & they just put it their without even telling me that thats my drink. I ask them if its my drink and thats how I found out. When I tried my drink Ohhhhh no!!! Tasteless. I always order the same drinks in a different starbucks location & it always taste good.
Everything in this café is bad!!! Avoid this location. Never ever coming back again! I should’ve buy some $ 1 coffee from the deli than wasting $ 4. What a waste!

Just left this location. Ordered a caramel cocoa cluater frappé, got a mocha coconut frappé. When asked to make again was given the frappé with coconut. I hate coconut, waste of 5 bucks.

It’s a Starbucks. Must I say anymore? It has a taller ceiling than most Starbucks. There were lots of staff so things moved along relatively fast. It’s a Starbucks…

Hasn’t been busy at all when I’ve gone around 10am. Plenty of seating at tables and windows, ideal for some interesting people-​watching. My skinny vanilla latte was done right. Name was spelled wrong as always. Cashier was icy cold to match the wintry New York weather outside.

Very little place to sit, and the location doesn’t help the cause either, because it’s always crowded! Service is quick however, and the baristas are friendly. Not enough plug points for charging devices is of course always annoying — but if you have a few minutes to spare you could get a seat by the window which has two plug points next to each other, because customer turnaround is rather quick. No large tables though, so it’s an awful place to come for a meeting with more than one laptop.

Line is always out of the door but for the location it is in, its understandable. OF COURSE IT’S GOING TO BE OUT THE DOOR IF IT’S IN THE MORNING ON A WEEKDAY. At least the line goes by faster than others i have experienced. Always nice staff (well at least to me) and never disappoints whenever I order from them.

Two registers and the line is always out the door… ugh but that staff is very nice…

If I could give this location 0 stars I would. I order the easiest drink (unsweetened Ice Coffee) and they botch it every freaking time. Not once, twice, three, four. five but six times in a row and then on the 7^th they give me an ice coffee with a chocolate shot. This location needs upper managerial intervention if they would like to grow the business. The only reason I continued to go there is because I work across the street. Save yourself the frustration and go to Au Bön Pain down the street where you can make it yourself for half the price. Bottom Line — STAY AWAY FROM HERE.
(Unless you like eating breakfast sandwiches with ice in them and drinking another persons drink or nothing at all)

Probably the worst service Starbucks in the city. It’s much larger than most so one might think the place can deal with large amounts of patrons efficiently, but no, the establishment is a cappuccino scented morass of inefficiency, a quagmire from which your iced caramel spiced vanilla skinny frappéchino laté and artésan slow roasted low-​fat turkey breakfast sandwich will never emerge. Who created a line in one section of the store, then snakes the line around so it’s packed with thirsty and hungry patrons with little time to spare for their break, and then also uses that exact location to not only place orders but also pick up food items? Also throw in an oversized display case and the newspaper stand to make the area extra tight for good measure. It just makes no sense and strikes me as patently foolish store design.
To help them out, I’ve identified two development points for this location, areas of improvement that I’ve noticed service lacking over the past few weeks:
1. They are always out of breakfast sandwiches. Either every single one of them, as I discovered last Thursday at about 7:45am, or the person in front of you orders the last slow-​roasted ham so they’re all gone, but the lesser quality ham sandy is still available (today, 34 minutes ago), or they just make you wait ten minutes and in the intervening time all of the sandwiches have been taken by the people ordering on line behind you (last Wednesday, 7:43 — 7:55am).
2. They don’t tell you when your coffee is ready. This has only happened twice, so maybe it’s not as pervasive as the first issue, but I would think the purpose of asking for your name in a crowded coffee-​serving restaurant is to actually use that name on the drink and call said name out when aforementioned drink is ready to be consumed by the beverage consumer previously discussed. But I don’t work in the coffee hospitality biz, so I have no idea what I’m talking about.
I would also like to note that this location is in midtown, and takes way too long to process and deliver orders — if you’ve been to a location that does it right, like a midtown chipotle at lunch or the Starbucks on 42^nd st, placing the order to paying and leaving takes all of three minutes. The breakfast rush is just as crucial a time — either you have to catch a train somewhere and it’s leaving in 5 minutes, or you’re on your way to work and needed to be at your desk 10 minutes ago. In short, everyone’s in a rush, and twice this Starbucks location had forgotten an order or delayed for so long I wanted to get behind the counter and craft the thing myself.
Anyway, this place receives positive mentions for the quality of the coffee and food item — it still is a Starbucks after all — and for the size of the store, so one isn’t packed into a 30×10 box like most other locations waiting to order or afterwards.
Cheers

The cashier makes you feel like it’s the end of the world if you don’t move fast enough from the ordering line to her register. I’m sluggish in the morning and this is why I’m getting coffee to begin with, so please hold the attitude!

Updating my review to a 3 cause when they get it right, they get it RIGHT. They spell my name correctly and the chai latte is banging.

Worst Starbucks I’ve been to. They mess up your orders and don’t even pay attention to what you order. Everything is fast for them.

Thumbs down at this location. I would swear that if the cashier smiled, his face would crack. Even on a Sunday afternoon, not during peak hours, the two men behind the counter were slow and unfriendly. I was not greeted by the cashier and he did not ask me what I had; he just looked at me. I told him what I had, scanned my card, and he stared blankly at me. I looked back and he pointed at my drink in the pile of drinks on the counter.
I know it is unfair to rate a business solely on its employees, but customer service is imperative to keeping customers! As far as the rest of the place goes: 6 tables, a few window seats, only a few outlets. Low-​to-​no music, so it might be an okay place to do work. Not good for groups larger than four.

This is one of the busiest starbucks in midtown, no question. The lines can get really crazy (15+) during peak times, but the staff does a pretty good job at handling the traffic and orders.
I come regularly for quick coffee runs and I do appreciate the service at this location vs. some of the other starbucks or coffee chains in the neighborhood. The staff here are friendly, efficient, move the lines fast and get your orders right! (at least mine).

Screw up orders, untrained cashiers at peak times, and rude to customers at this location.

Pretty much the worst Starbucks ever in the history of Starbucks.
Everytime I come in here, they forget to make my drink and I’m forced to stand there awkwardly and uncaffeinated for about 10 minutes before I can get anyone’s attention. I tell them what I’m waiting for and they decide to give me ‘tude for asking what I paid for.
And when they do remember my drink — which was one time — they forget to add any flavoring at all. Currently sipping on my dirty chai latte, which to them means steamed milk and water. YUMMY.

Morning experience that makes me wish I was a secret shopper or worked for Starbucks so I could fire the guy behind the counter with no apron and an untucked shirt — looking a hot mess and not able to handle a simple line of customers!
Stopped in on my way to Spanish class this morning to grab a tall dark roast and a bacon gouda sandwich — my regular, but not my regular Starbucks location. At this location it took 15 minutes and I was late to class!
The guy calling out drinks behind the bar took my sandwich order and called out my drink. Then the girl at the counter asked me what I ordered, put it in the computer, called out my sandwich again and the guy said he had already got it not to worry. I put some cream in my coffee, came back to the counter as they guys was taking something out of the oven and he went to hand it over to me and said oh wait this is not yours … it was for someone that was way behind me in line.
He then said yours is on its way and waited another 2 minutes to put it in the oven… seriously? Then the oven went off and he left it in there for another 1 – 2 minutes (it was way over cooked by the time he took it out)…seriously? Then he handed it over like nothing … terrible service — at least apologize for the wait! People like this should not be allowed in customer service jobs… let alone Starbucks where the service is usually excellent.
This guys should be fired… his shirt was completely untucked, not buttoned all the way, no apron and it looked like he wasn’t using tongs to put stuff in the oven — what a mess of a person. To top it off he acted like he was running the place and doing a great job… I sure hope he is not a manager.

This Starbucks gets it wrong 9 times out of 10. Several times in a row they’ve put out the wrong drink and then when I explain what it should be, they pretend to change it and put it back out. Caramel sauce on a vanilla latte does not a caramel macchiato make.
This is commonly known to be a crappy location. You’re better off making the trek to 50^th and Lex.