Starbucks

This used to be my go to Starbucks but not after today. First off they don’t mark the cups. I ordered a nonfat caramel macchiato. I was given a caramel macchiato made with 2% milk. When I told the barista that my drink was not correct, she threw the drink in the trash quite angrily and made me another drink. This time she made me a latte. Again not the correct drink, and I had to ask her to dump some caramel into the drink because I couldn’t deal with the stupidity any longer. For the record, I kept my receipt and it has my correct order on it, a nonfat caramel macchiato. I understand that mistakes happen, but you guys need to be a little more gracious when dealing with them, especially when they are your mistakes and not the customers.

I love this Starbucks location! I’m so glad I found it. I started going a different way to work, which is why I found this smaller Starbucks location. This location is actually apart of a Capital One bank branch, but it’s a full service Starbucks. The best part is… It’s so quick and there’s barely a line during rush hour in the morning. I used to wait upwards of 20 minutes at the Starbucks literally one block away and my drink was just mediocre there. At this location everything comes out perfect because they actually listen and have the time to craft your drink. This is my new go to location on the way to work! It’s truly a lifesaver.

Quality is uniformly Starbucks but this location is particularly understaffed. Also they put the chairs on the tables for closing time an hour before closing. Staff seem overworked.

Idk what all the bad reviews are about? I spent 4 hours here on a Friday afternoon getting some work done and had no issues at all — my drinks came out at a reasonable time, the noise level was on the lower side for most Starbucks, which I appreciated, and the location was great.
I did see the issue with the slow staff as I was leaving — near the end when I was actually in a rush to leave, I was picking up a drink for my friend and there was only one other lady in front of me. It took abnormally long for the barista to get the lady her two muffins and drip coffee. But overall, slow service didn’t affect my visit until the end.

I love going to this starbucks cause it is less crowded and staff give an excellent service .I always get my hot caramel venti latte with soy milk :).Its practical for me cause its connected with one my favorite bank capitalone :)

Let me preface by adding my own embarrassment to the equation: I am a gold Starbucks member and lover of all things coffee. Where I lived in Los Angeles prior to my New York move had a Starbucks on the first floor. A major perk in my book.
If this Starbucks and its staff were located on my first floor however, I’d be working hard to have them evicted.
They have the weakest customer service of any Starbucks I’ve attended. Which says a lot given that the New York standard of customer service is already abysmal.
You’re charging five dollars for coffee? I know I pay it. The product isn’t worth it, the convenience and service generally is. But treating your clientele with disrespect simply isn’t the business model on which this company initially found success.
In a city this rough and tumble I hate to wish anyone out of a job. My sincerest hope, for my new neighborhood Starbucks is that either management takes the time to train their staff, no matter how difficult the prospect, or someone with more company clout simply starts again at this location.
As a reminder Starbucks, the prices are high because the service is good. When the service isn’t good, suddenly the coffee just isn’t worth it.

I would give this place negative stars if I could. First, when I ordered, they never even marked the cups. After waiting 8 minutes, we went back, asked and they realized they made the mistake. Then, it finally hit them that they had run out of what we ordered in the first place. Finally, even when they were making the drinks they did so extremely slowly.
This all happened when there were only 3 customers in the store: can’t imagine how bad it is when it’s busy!

This Starbucks needs attention from corporate. It is painfully slow, almost always out of ingredients and its drinks don’t taste as consistent. Sad when I’m willing to walk a few blocks to a different location.

The worst service. I had to explain my order to the cashier 4 x and now wait close to 10 minutes for drink. People before had to remind the barista what they wanted.

Worst and slowest starbucks in Manhattan. I only come here because it is so close to my house. Out of the dozens of times I have been here I never see more than 1 person actually doing something hence the reason it takes you 20 – 30 minutes to get a coffee when there isn’t even a line.
Don’t go here if you don’t have to.

I only come to this Starbucks location since it’s so close to job. The staff at this location is incredibly rude. There’s only one person making the drinking during the AM rush.

This is a good one as far as Starbucks goes. The staff is friendly and efficient. The drip coffee is nice and strong. Soooo much better than the Starbucks on 3^rd between ⁴¹⁄₄₂. Did I really just say that???

Counter help bitchy. Good morning not returned, seemed aggravated I was there. This 3 dollar cup of coffee is paying your wage, you could at least be pleasant. Store not open on time. Food case empty upon opening.

One of the few times I have ever been to STARBUCKS. This place is not far from my job and I had won a STARBUCKS gift cards so I treated my friend to lunch. Well, the level of rudeness we experienced from the two «barristers» was apalling to say the least. They threw our sandwiches into a bag and the filling and cheese just oozed out into the bag and when we informed them we were told that is all they could do. We ordered green tea and received peppermint and we did not even bother to tell them for fear of another rude response. There is more that I can mention but it will not get my money back. I am surprised as STARBUCKS is so popular and this one is in the heart of Midtown Manhattan.

This Starbucks is partnered with Capital One or something, the sign is co-​branded. Perhaps that’s why it’s substandard, but anyway, I ordered a frapuccino here on two different days, and they got the wrong flavor each time. Not even the same wrong flavor, a different one each time! And the whipped cream is not filled to the top of the cup either like at a good Starbucks.
When they put down the wrong drink I asked the guy if that was supposed to be mine and he says, I don’t know. I offered to take it anyway if it was the wrong one, because frankly they taste almost all the same, but he didn’t even know and he just let me take it. What if it was someone else’s order? This location doesn’t use names so you have no way of knowing if it’s your drink they got wrong, or someone else’s.
Almost any direction you walk from there are other Starbucks fairly close, skip this one and try almost any other.

You can count on consistency with Starbucks. The quality of food and beverage is always the same, but the service can be miles apart. I stop by this Starbucks only because of convenience and without fail, it is easily the worst run of any I’ve been to. In the mornings especially, there are four or five folks behind the counter that have no sense of urgency, can’t multitask and cashiers that don’t know how to smile. Not a fan.

I kind of adore this Starbucks, and I can’t say that for many of them. Plenty of seating; personable, efficient, hardworking staff; always clean; and good, reliable (albeit expensive) drinks. It’s often crowded, but incredible how quickly the line goes – my average wait at this SB, with a long line, is about the same at the wait at most other SB’s with a very short line. And hooray for soy!

Being sandwiched between a subway station and a pile of office buildings, this Starbucks is almost always crowded. It’s a relatively large Starbucks, which in the city can range from holes in the wall to grand stores. This one has plent of seating and can accomodate about twenty or so people easily. There is a large area leading up to the cashiers since lines form here quickly.
However, just as quickly as those lines form, they disappear just as quick. The staff has a great system down, keeping the flow going as they chatter into headsets to transmit their orders from one side of the bar to the other. The efficiency is definitely to be admired!
I’ve ordered a variety of drinks from here including green tea lattes (one of my favorites) and they always taste fantastic. They’re also always neatly organized and well stocked (something not all Starbucks can claim).
Add to all this that this is right at the base of my office building and I’m definitely a fan!

Coming to this Starbucks is a bit like riding the subway. If you’re wearing a backpack, you should take it off. You should watch where you swing your purse, and for god’s sake, pay attention to what you’re doing and get out of the BLEEPIN way when the time comes for people to come in and out!!!
Say what you will about the cramped space, the crazy corner-​diagonal layout, and the inability of anyone to figure out how to get in or out without making 3 or 4 other people move, this is one of my very favorite Starbucks. The people are likeable and they get it done.

New Rule. When you order your coffee and wait for it– you do not need to bring both of your children (who should be in SCHOOL) into the line. There is no room. When your kids are high school aged, they have seen Mom and Dad throw a few back. No need to ogle while waiting. You may be on vacation, the rest of use are getting through our work day. Get out of my way. Other than that– my pumpkin spice latte was deliciously good on a horrid rainy day!