Staples

Really bad service. I never got the copies I ordered online because in order to get them I will have to wait more than an hour (that’s what the employee told me and i was just a pick up) Nasty service.

Continously dissapointed in their service. Today I am waiting because the copy manager is late for work and no one else can help me pick up an order.

No copy service. I lost my time here. And no one is willing to give an good service. First and last time here.

I only use this Staples because of it’s proximity to my apartment. Yesterday, for the second or third time I was given the wrong ink cartridge for my printer. I caught it after I started walking towards the door of the store, due to past experience. I only come here for a simple item and the consistent mistakes they have made are causing me to re-​evaluate my patronage.

I miss the competitors that this chain has driven out of business, because less competition has equaled a worse Staples. It used to be that you were given a two-​dollar coupon for every empty printer cartridge you brought in, which could be used on any future purchase. What could be simpler than that? But now you have to go online to «claim» your discount, and it has to be at a time AFTER you’ve delivered the empties to the store and BEFORE a cutoff date. Not only that, but you have to buy over a certain dollar amount in new cartridges to qualify for their discount. I used to work in the welfare sector and there was an unstated, unpublished policy called «less eligibility” – which meant that if you put enough regulatory obstacles in people’s paths they just give up trying to get their benefits. THAT is what Staples is up to. I have given up on their membership BS and am sending my cartridges to a recycling site that, while paying far less for the empties, at least doesn’t put you through these insulting obstacle courses. And recently they (or at least this store in the West Village) are not stacking their printer paper where customers can get at the single reams… they’re BEHIND THE COUNTER! WTF! The only reason I can figure for this new inconvenience is so that offers that seem to list prices as low as $ 3.99 for a ream – but are too far for customers to read the small print – sucker us into buying something for five bucks more, with the «option» of mailing for a rebate. In other words, MORE «LESS ELIGIBILITY” – I plan to shop at online discounters and let these guys go.

Aaron, thank you for your help, your on point helpful, fast, and down to the point. I come here quite frequently and have to say some of the staff are clueless, and just don’t care but when I come in for whatever project I’m working on your the man I go see. I actually walkout and come in only when your in. They need to promote you!!! Thanks AARON.

Shopping for office supplies is never a particularly notable affair– but the staff at this store gets mad props for being some of the friendliest retail employees in town. They go out of their way to acknowledge the neighborhood «regulars» who they see all the time, and are always quick to offer assistance. One employee even sends me home with treats for my pup after she met him once in-​store. I’m sold!

0 stars actually
The morning guy is the worst: lazy, refuses each work when he does not like the job to print on frivolous excuses. I used to come to this place a lot before and went recently twice to have this guy completely useless refusing to do his job and leave the place with nothing and no alternative.

I can always get last minute things there. There was a problem with the printing machine and my cards couldn’t be printed right away. The store manager helped me with the issue. I give the store 4 starts but the store manager 7. He is very good at customer service.

I feel the need to share what a positive experience i had here today. Anthony at the print and copy center made my day. He was so helpful and quickly provided me with the services i needed. In my experiences here the employees and quality of service has been 100 percent better than i have ever experienced at any kinkos print center where i have often found myself frustrated and overcharged for things that don’t come out right
Thank you Anthony for all your help!

Good selection of merchandise and the staff is pretty helpful, but their 1 usb printer station has been down for over two weeks now which is really inconvenient as the computer printing stations are much more expensive. And when I asked to have a document scaned onto my usb, the wait time was 20minutes… for one sheet of paper…

Very convenient spot for me to take care of last minute copies and assorted misc items. I come here quite often on Sunday to make flyer’s and during the week to pick up stock color paper.
It really just provides me with what I needed. Customer service has been friendly. Plus they ordered ink for my printer and was able to pick it up in a very timely matter.
I use the copy machines to save on ink at home but they charge a high premium for b&w and color copies. So my copies are limited here!

Walked up to the merch area on the second floor to pick up some sharpies on sale for a teacher in the family. Service was friendly with the typical upsell and was rung up efficiently.

This is my neighborhood Staples, I go to this one unless another one is closer during a chore run.
The store’s stock is okay, but this store is relatively small compared to the other stores throughout the city. For ink/​typical office supplies they always have exactly what I need. I think their electronics selection is modest but not the largest; I usually find what I need here. If you need furniture, go to 23^rd street because this store only sells a few chair models.
The cashiers have been really nice and polite whenever I check out. When the store first opened, workers were more eager to help you find stuff. However, for a while now no one was even around to ask if I needed help. When I did need help a few visits ago, I could not find a floor employee. I had to ask the cashier for help instead.
The printing services have been great for a while, until a certain visit in which I waited almost 30 minutes. All but 2 employees were completely occupied as well as the computers for color print jobs. Those two seemed to intentionally avoid eye contact with me/​customers behind me while chattering away. I later found out the man was the manager of the printing shop… Well, that’s kind of disappointing.
Overall, if you live in the area this should be your go to store. You should always check online/​call to make sure they have a product you need. If you need their printing services please, CALL and ask your questions beforehand! Almost every time I go, the same customer asked 10 minutes worth of questions! Come ready knowing what you want, it’ll make the employee’s and your life easier.

I came in yesterday because I needed a pad for the day and I didn’t bring one from home. I went in and asked where they were located. I went and got a pad and paid for my item quickly because there was noo line at noon. I then looked in my backpack and realized I needed a pen too. So I went to the cashier and asked her where there were cheap pens. She directed me to a particular aisle. I picked up a pack of 5 pens which cost $ 1.00. I went to the same cashier to pay for the pens.

Sales lied to me.
They convinced me to purchase their protection plan that would cover any damages, anytime within a year but when i just called to file a calm, they said it is not covered because it is still within the manufacturer warranty and I have to call the manufacturer.
Also, the protection plan doesn’t cover any damages from Sandy.
Don’t fall for their trap!!!

This is a two-​floor store and the layout is a bit strange and inventory more limited than at a huge Staples. However, my customer experience so far has been stellar and far more than I expected.
I ordered 3 posters via the Staples website for Instant Print, which you can pick up same-​day in store. Franklin from this location emailed me to ask if I’d like much larger posters, since they were running a special that day. He also emailed me right away after I responded that they were perfect and ready for pickup.
Thanks Franklin! Staff like this, who go out of their way to help you, are the reason this location gets five stars from me.

Furious! This is the Staples in my neighborhood that I go to strictly for convenience. Stock is limited at best. The only pro is location and the fact no one is ever in the store so have never had to wait on line ever. I guess the substandard store is why no one ever there but what brings me to my reason for the review is my experience tonight.
Needed ink so looked up the hours and site says 8pm. Great! It’s 7:30pm and a 8 block run so I’ll make it! I get there at 7:45pm and I see an employee (Christopher) at the door letting a man in. As I walk up 10 seconds later he says sorry, we are closed. 10 seconds! Maybe it was easier to say no to me as I am a woman? I guess that is not a fair assumption but why he and not me? I say to Christopher reply «it’s only 7:45! I only need ink» and he says «sorry we are closed.» I point to the door that says 8pm and he just shrugs his shoulders. I tell him «you can’t say you close at 8 and close 15 minutes early at whim!» I even told him I will call the company to which I received another shrug. Infuriated I go pick up some items at Duane Reade down the block, peruse the clearance table, make my purchase and my receipt even says 7:55pm so now I have evidence of the time. I have already called Staples (I am that offended!) who gave me the president’s office to call in the morning and you bet I will.
I guess I shouldn’t be so surprised by a company bought out and downgraded by Bain Capital under you know who but lesson learned. Last time I give my business there. My company will be changing as well since I have ordering responsibility. Time to start supporting a local small biz — yes maybe it will cost a little more but at least I know when they say they close at 10pm, that is not an arbitrary decision and I also will be supporting my community.

Media, the world revolves around media on all levels. What a day in 2012 life to do without media: social media or current events media. I’m a visual person as I believe in physical effective results-​seeing is believing «do as you say and say as you do!» Thereby require a new card.
One. Upon my entrance to the second level, one male associate inquired if I needed assistance that I appeared lost. He responded to my inquiry in the typical NY male fashion: «I got your back, I got it man!!» AIJA, I’m no man… I’m a WOMAN!
Two. A second more subtle man, soft spoken of experienced communicative skills to make his sales pitch interjected for my correct item in question. He offered a higher quality to optimize the most of obtaining photos of high speed mobile subjects.
Three. A third man further interjected sniggering to ensure if the two were properly assisting me for the correct item thereby micromanaging. «Ms., is this for your mobile phone or a camera? What kind of camera is it? Are you sure you’re seeking a memory card or SDHC card?» Aija, I’m buying a media card, NOT a car nor getting a car repaired. It’s 2012 women should not be belittled for the lack of technical savvy. Do not undermine what I know and what I do not know dude.
The question lies with space for 16GB followed by the question of price, and all the more to be furnished with a case included. Number two associate fully understood my specific needs and matched all my requirements: space, price, and case included. This is my first ever Woohoo experience where I was to be treated professionally and RESPECTFULLY without the pain and anguish of being ridiculed to be fulfilled!

Nothing really special about this location. The staff is pretty decent, really helpful with whatever you need. It’s kinda hard finding things that you need. Sometimes things aren’t arranged good. It’s a good spot though. Right by the train and near a lot of shops.