Staples

This place has bad reviews but it’s probably my favorite location in Manhattan that I’ve gone to. There are a couple of locations beat me but I always try to go to this one.
This location lacks some things that other locations carry such as computer parts and Ethernet cables which I needed but couldn’t get here.
The printing location is good and always has my orders in on time — my online orders are also always ready when I come to pick it up.
Pricing is also very good, they follow online pricing so if you see a deal online, they’ll have it here in the store unlike other locations which refuse to use online prices or honor their online prices.
Staff are friendly for the most part except for the print center. Lines move quickly unless you have people holding up the lines by asking a million questions or considering adding more things to their cart.

Friendly people however the cable that I bought had a major price gouge, nearly double the price listed on the website and on average prices through bestbuy and amazon now. A bit absurd.

I hate Staples.
They should use Staples as a case study in Marketing 101 of a company that make’s claims that are nonsense. The main thing they want to be identified with is a big, red EASY button.
This is pretty much continually the lamest operation ever. They claim to be a technology store, yet their own technology is awful. I have had similar experiences in other Staple’s stores so this is a pervasive corporate problem. They probably will soon go the way of Radio Shack!
So as not to have to feed documents through my shredder, I just went over there to have a few pounds of paper shredded. The non-​attended shredding bin was full to the top. I showed the person at the counter that it was so over-​full, I could just reach in the slot at the top bin and pull out someone else’s private documents waiting for shredding and this was hardly «Secure Shredding». As usual, they just shrugged.
Whenever I try to use their PrintMe, it rarely is able to print it when I get to the store. That means, I have to waste my time uploading the documents through email, going to the store and having it not work. Then I have to go back to my office and print it myself (which is what I should I have done in the first place). When I complain about it, they say if I have the document on a USB drive, they will print it for me at a higher per-​page price.
About 3 weeks ago, I placed a printing order online. I received an email notification that the order was ready. About 1.5 days later, I went to pick it up. Of course, the order was not ready and I had to wait while they did it.
They rarely have the items they advertised in their weekly circular. Last week, I went to buy an 8GB that was prominently advertised in the weekly circular. The guy at the store after looking for it for a while told me that they really don’t sell 8GB flash drives anymore. I guess they prefer to sell what they want, not what their customers need.
The copy counter is only manned by 1 employee who is very slow and inefficient and there is almost always a line.
It is impossible to find someone to help you find someone to help you find something in the store.
Definitely not EASY!

This is a bit of a difficult review as I truly believe my experience is not the typical experience at this store.
PROS: This store is clean, well organized, easy to get around, and full of people who are willing to help you out if you ask for help.
Issue:
The people in the shipping center were initially not very helpful and then my package got lost. I had to physically come back to the store to try to find out if the package I dropped off 5 days earlier (that should have been at its destination) had been misplaced somewhere in the store. The girl working at that time was very willing to help and looked around the entire shipping center for me. When she didn’t find it there, she called her manager to help look and to look in other places in the store it could have ended up if it had gotten dropped somewhere.
The problem is that 2 weeks later the package hasn’t turned up and nobody will take any responsibility for it. It was even suggested to me that maybe someone had stolen the package from its final destination (note: the package is still lacking even an origin scan!!). Luckily for the other 3 people who shipped things the same day, the rest of the packages made it to final destinations despite not getting an origin scan.
I’m still hoping this package turns up, but save yourself the worry and head down the street to fed ex.

Incident 1: I placed an online order and was told it was ready to be picked up. When I went to pick it up, no one knew what I was talking about. One of the managers/​supervisors even had a hard time figuring out what I was picking up and instead of going in and out as planned (why else would I have placed an online order for pick-​up?), I was there for 25 minutes before everything was figured out.
Incident 2: I placed a holiday card order that I expected to pick up the next day. Since I didn’t receive an email stating it was ready, I went into the store to find out that they never really received it. It just was «sitting at the bottom of their list,» but at this time (6:15pm), they are unable to print them for me before closing (they close at 9pm), «but they will be ready tomorrow.»
The sales associate helping me with the holiday card situation was semi-​nice about it, but part of me wanted to inquire from the manager about how long it would take to print the holiday cards because I heard the associate complaining about how people are coming in groups, making the line long at the Copy Center.
I only go to this location since it’s so close to me, so 2 stars for that. For the problems that they have in taking online orders, it’s unacceptable when they can’t properly execute the orders.

Don’t call this store if you are looking to see if an item is in stock. They will put you on hold indefinitely and never get around to answering a simple question. Otherwise well stocked and nice staff, a little disorganized though

I like visiting this place. The sales staff, and the copy /​print counter people, are friendly and competent. This is the only Staples location that I’ve been to that mentions price-​matching Amazon’s rates — as long as it is an item that’s both sold and fulfilled from Amazon.

I went this store yesterday and I’m happy to report that the two clerks working there were *terrific* (a *huge* improvement over the one I encountered five months ago). When I told the guy standing near the door which item I needed, he quickly went and got it for me (nice!). Also, the cashier was *incredibly* friendly and sweet-​natured. I then complimented the manager (Carlton) and he was also a really nice person.

not really crowded, but the staff here is really nice and they GREET you.
I really like the convenience of sending something I have to print via email and being able to print it at one of their printer kiosks. one of the downsides though is that they close around 6−7pm on sunday.

Newly opened Staples, and much needed in the area. Great layout. Good inventory. They are offering $ 10 off a purchase of $ 20 or more until early February. I got a coupon while walking outside, which is what brought me into the store. Staff were friendly and helped me find what I was looking for quickly. They new the inventory well.

Still has that new store smell! Limited selection of thank you notes and shorter hours than other Staples locations knock it down a star.