Sprint Store

Great customer Service i got from that store. I ported from Verizon. They was so nice. I m old type of person. So i could not understand the number. I don’t how that guy figured. He said to me. I be right back. I comes back with pen and paper. And he wrote my plan which i had From Verizon one side and wrote other side Sprint. It total make sense me know. Explain everything very clearly. To the point. Simply. He gave me the best customer service. Thank you

This store is a nightmare. I came in to get an upgrade, of course they didn’t have the model I needed, so they placed an order for it. She said it should arrive within 2 – 5 business days and they would call when it had arrived. 2 weeks go by, I call them and apparently the order was NEVER ACTUALLY MADE.
But apparently they are getting a new shipment of iPhones the next day and they will put one aside for me. I show up at the store the next day, the iPhones they have gotten are not the right type at all.
So I have to make another order and wait another 2 – 5 business days. My phone arrived yesterday, I come to the store and say I ordered a new iPhone, the employees look at me like I’m crazy. Finally they go actually check and lo and behold! The phone is there!
They are extremely slow at getting anything done, I’m standing there waiting for 10 minutes for them to do the upgrade, and then guess what? The employees don’t have enough authority to do the upgrade. This is after they told me the store will be open until 8, and the store WAS open but no one was there who could do an upgrade. So now I have to come back tomorrow, THE FOURTH TIME just to do this one simple thing. Extremely incompetent and unorganized.