Spin City Laundromat/Cleaners

Spin City has been doing our laundry since 2011. Never any major issues, occasionally have to wait a while for pickup/​drop off from the apt, longer than quoted. They do tend to stretch out athletic socks, but overall we are happy with the service. I’ve had a few alterations done as well and the seamstress always does a really nice job — pricing is on the higher side for some of the alterations, but I like the consistency of quality. There have been a few people who have been working there a long time and they are always friendly and remember our names and faces.

Save yourself a headache. This place has gone from bad to worse… Avoid, avoid, avoid! First. The absolute worst customer service you could imagine! The owners are rude. Surly and unapologetic. The neighborhood is so full of transient residents so they don’t give a rats ass! If you ask for change of a large bill to small they have an attitude even though the machine that’s supposed to exchange 20 dollar bills doesn’t work and hasn’t in years. They have attitude if you if you tell them a machine is not working properly. Attitude for essentially asking them anything. They will treat you like scum not a paying customer. Second. The machines are a joke. Dryers set at such low temps that you can spend hours and many quarters and still have damp clothes ie. moneymaking scheme. Washers are dirty. Thirdly, their drop-​off service SUCKS! If you want to refold all of your clothes, fish through your sheets for single socks (they always seem to lose them… I’ve counted), turn your items. right side out and still pay top dollar, then drop your clothes off here. It’s a joke and the jokes on us!

This place is run very well. I don’t think any of the complains below are valid. I drop off my stuff and they do a good job with it. I keep using them and think you should too

This place sucks. I’ve been coming here for years. They constantly close early but never post anything.
Today I got there in the early morning, put in my wash and arrived about two minutes after the cycle was done but one of the employees had already pulled my wash out and put it somewhere which I had to run around and look for because they wanted to use that section of washers! Mind you the place was still empty since it was so early.
The dryers are always failing so I have to hang around and make sure they actually get hot.
Also in the summer time it is like doing laundry in hell as the air conditioning is obviously not enough to offset the dryers.

I recently moved to NYC. Brother previously used Spin City before he moved, and recommended it.
This is regarding the drop-​off service.
I came around 10:30pm (they close at 11pm) and essentially got an irate display from Carlos who was pissed off that I was there. I told him it was my first time and I had two batches of clothes –1) was general wash 2) was dry clean or what are your options because it’s my first time here, i don’t do laundry often, and i don’t know what I should do. I asked Carlos for help and he said that he doesn’t know and I needed to tell him what I wanted to do. Which is amusing because there’s a sign behind the counter that suggests you bring garments that require special cleaning to the counter staff for proper care. I just stared at him in disbelief because he works at a laundry place and couldn’t suggest what I should do. Then i shuffled nervously trying to look at the clothing tags to figure out what to tell him (I had at least 20 articles that might need special care). He stared at me with bitter hostility, –annoyed, and this whole time I was thinking if he could look at tags on the clothes with me it would expedite the process or if he’d continue what he was doing and just ask for me to call him when I figured what I wanted to do it’d save him time. He was fuming and just couldn’t believe me.
Then time passed and it became 10:37pm when Carlos was essentially yelling at me because he was the only one left there to close and he had a lot left to do. When we finally figured things out he gave me two tickets and then off I went.
The next day I picked up my first batch of clothes. The items were $ 26 more than what I had anticipated paying which was $ 17.40. I was too tired at the time and didn’t think much of it. Carlos greeted me in a much nicer manner this time –maybe because his bosses were around, i wouldn’t know. I was so irked by the whole experience prior i just mumbled, «hi.» The clothes were wrapped in plastic and neatly folded. They smelled relatively nice but some clothes didn’t do too well in the wash so the quality of some suffered a little bit and some items shrunk. Overall it was pretty good for my first time there. At this time, I don’t know if there are any missing items or if all are accounted for.
Then I picked up the dry cleaning today $ 16.75 for 3 items. I asked why my clothes were so expensive and wasn’t what was initially issued, and was informed that there was a separate ticket for $ 26. I said I didn’t have the ticket and the asian gentleman behind the desk essentially laughed and kept telling me that I had the ticket-​clearly not listening. My issue was that i would have appreciated getting the ticket and being aware i would have to pay $ 26 more. Then he asks Carlos and Carlos said that he gave me the ticket but left I just left it at the counter. I was thinking why would I grab two tickets and leave the last one when i specifically told you it was my first time here and why wouldn’t you call just to let me know, etc. I was hoping they could say something to comfort me because i’m upset –offer me 10% off one time or something to win me over, apologize, but i got nothing. The asian man stepped away and let someone else take over.
I spent $ 60.15. If they treated me better I probably would have kept coming back, but being yelled is no way to treat potential customers. I know you have to close but you could be nice about it and it’s not like I came in at 11pm and started taking my sweet ass time. I won’t be coming back.

This place is ridiculous.
Horrible customer service.
It supposed to open 8am on Sunday, but still close at 8:40.
I’m waiting almost 40mini.
The Chinese woman (I think she is owner ‘s wife?) is always crabby.

THIS PLACE IS HORRIBLE.
The service is rude, unprofessional, and unreliable. They advertise «free pickup and delivery». My roommate and I called two times today, and they promised that someone would come. Our laundry was never picked up. When we called a third time to ask, they said no one would come.
We have been consistent, paying customers, and they do not seem to care or value our business whatsoever.
Also, I have had dry cleaning done here, and the stains were not removed. When I brought the same pieces of clothing to another laundry mat, the stains came out completely.
Never coming here again.

Clean place, never crowded and always tons of available machines. Dbl load is 2.75 and the dryer is 25c per minute.

I wish I could give this place 0 stars. went to get a couple things dry cleaned, including a non-​stained white silk top (wore it once and thought I might as well take it in since I had to get a few other things cleaned)…came back to pick up my clothes and my white shirt was covered in black marks that appear to be dirty shoe imprints or something similar to that. I tried to tell them I wasn’t paying for a something that got MORE dirty from taking it there, but they refused to accept that it was their wrong-​doing and tried to say I had brought it in like that… they literally held all of my other clothes hostage and said they wouldn’t give them to me unless I paid the full bill they had given me to begin with. actually absurd, I can’t believe this shithole runs their business like this.

Not one to leave negative reviews, but I will never go here again. They have stained 2 $ 200+ shirts of mine while dry cleaning with some stuff that will not come out. When I asked them to do something about it, they refused to even try to clean it, offered no refund or reimbursement for my expensive shirts that they have ruined. Definitely finding another dry cleaner.

The equipment here is pretty decent however the staff and service is absolutely horrific. They are always unpleasant and unwelcoming to paying customers. Not quite sure where they have acquired their work ethic but it’s sure as hell nothing to be proud of. One of the rinky machines ate my money and when I told the owner he insisted that I was lying… and told his coworker not to listen to me. I had to cause a scene and then they finally listened to me. Then their janitorial service was trying to scold me about something and he snaps his fingers at me as if I were an animal and says «yo.» These people are sorry excuses for business people and this place should have a complete staff renewal. This place is fairly close and convenient — however I will travel elsewhere just to avoid this unwelcoming, disgusting environment filled with uneducated and moronic staff members. I hope this helps others to boycott this place and they get shut down altogether :)
Thanks.

The guys that run this place at night are really awful. I’ve come here about ten times and they are consistently extremely attitudinal. Where they’re coming from I’m really not sure. If you love the idea of dealing with coked-​up maniacs that seem to think they’re in charge of a cartel not washers and driers while you’re trying to get your t shirts washed go ahead and come here, if not steer clear. There are lots of other laundromats in the area where you can wash your laundry in peace don’t have to deal with total (insert expletives).

AVOID GOING HERE! Beware!
If you are planning on using their delivery service, think twice! We always get charged more when we deliver our loads (if it’s 10 pounds they say it was 20 pds) but hey! That is what we get for being lazy. However, last time they charged us for two comforters ($ 20) when we only sent one ($ 10), we called and they said they will credit the $ 10 for the extra comforter in our next load… Well today the next load arrived and although they did give us the $ 10 off, now they are charging $ 20 for each comforter!
It’s a matter of principle. We spend around $ 70 -$ 100 per week there. Don’t be so cheap and try to scam $ 10! C’mon dudes!

Why didn’t I learn the 1^st time around. .decided to give this place one more try being that I live so close.
Once again, the dryer didn’t dry a thing. I made sure to choose a different machine, and not the one I used the last time, and that machine didn’t work either. Once again I told the attendant, a different one as compared to the last time, but just as rude. He told me that I didn’t put my clothes in properly, and that’s why the machine didn’t work. Seriously? .it’s a industry dryer.. it’s huge… How is my putting in my underpants going to complicate the operations of a machine that big…
Please save yourself the time on coming to this place… it’s horrible people.

I will NEVER go to Spin City again — and I highly recommend you to use one of the plethora of other dry cleaners in the area.
Earlier today, I realized I was missing a skirt that was supposed to be in a group of clothes I had picked up late last night. I understand that I should have checked upon pick up (trust me, I’ll never make that mistake again), but when I went back to ask them to look for it, I was met with hostility from the very start.
For THIRTY minutes, they told me that I had definitely picked up the skirt, that they had «FULL-​PROOF POLICIES,» that I had dropped it, that I was lying… everything EXCEPT telling me that they valued me as a longterm customer, that they would look into it, or that they were sorry for the inconvenience… The woman with whom I was speaking refused to give me her name. She told me I was obnoxious and called me a f***ing b****.
TEN minutes later, they called me to say they had found the skirt.
Not only was this the most HORRIFIC experience I have ever had in any establishment after living in NYC for close to 30 years, but it is extremely clear that their policies for caring for clothes are anything but «full-​proof.»

Wow. I am here doing my laundry and it’s like 88 degrees in the laundromat. HOT AS HELL. this place I close to my apartment but did I say it’s hot as hell! I ask the owner to put the air conditioning and she gives me a story that I have to wait till 1pm. Now they charge about 30% more than any other sweatshop.. Clearly lying no smile no
costumer service … no water fountain just clearly a sweatshop of a laundromat.. Never coming here again, I will reach out to all I know to avoid this hell hole!.. and did I tell you I am sweating bullets and have been for the last hour. someone get me some water…

You can always find a washer and dryer! It is really clean and they are really helpful. I was having trouble getting change with my $ 5 bill so they exchanged me with a different one so I could get change out of the machine. Also I had a few problems with the dryer not producing any heat to dry my clothes… and although it was super annoying they paid for me to dry them. And gave me a few extra quarters for next time.

I enjoy doing my laundry here. It’s pretty big for a laundromat so there are always plenty of opens machines in a variety of sizes. I’ve heard people complain about their dryers not working on several occasions, but I’ve never had that problem myself. I’ve dropped off dry cleaning here a few times as well, staff is friendly and I will continue coming here.
I also really like that they allow dogs.

They have lots of washers ($ 2.50, $ 4.50, $ 5.50, & $ 7.50) and dryers (6 minutes for 25 cents). It gets a little bit busy on Sunday afternoons, but on weekdays, most of the facility is operated by the staff.
The floors are always clean and washers/​dryers are in good condition. There was this one time the dryer kept taking my quarters, but within 5 minutes of notifying a staff member, the dryer was fixed and they refunded me however many quarters I used and subsidized the rest of the cost.
Also, they have some vending machines, one of those arcade stuffed animal cranes, a bunch of computers where you can pay to go on the Internet, lots of change machines, and a decent variety of magazines.

This place is overpriced. We’ve used it a couple of times when the machines in our basement broke down, but I’d even use the Chinese (service-​only) laundromat on Avenue C before I’d use this one.
It’s a great hipster haven and there’s prime people-​watching going on, but I’ll pass. Fortunately there are other tailors in the neighborhood I’d trust more with my clothes.