Soho Sanctuary

I got a mani-​pedi here. The experience itself was nice, but for $ 125, I expected my polish job to last for for than a single day. By day three, it was beyond touch-​up territory and I had to redo it myself. My pedicure hardly fared better. Not worth the money.

My experience with Soho Sanctuary, condensed:
Me: Hi, I will like to set up a prenatal massage.
Them: Yes, let me take down all the information.
Me: It’s a gift AND a surprise for my sister, so please include gratuities in it as well, I want to make sure she can come in and out without any questions. Please confirm everything through me.
Them: No problem.
Pleasantries exchanged. Phone call ends. 15 mins later I receive a email from my sister with the forwarded confirmation Soho Sanctuary gave her. I called them again.
Me: What the hell? Not less then ½ hour ago I called instead of booking online, and specifically indicated it’s a surprise. Why was her information even part of the confirmation?
Them: Sorry… system error… first time it ever happened…(Which I doubt, because clearly, another review from this year, had a similar problem)
Me: I don’t want to hear about your system, I don’t use your system. I spoke to you.
Them:…
The inability to take responsibility equal my lack of faith in this place.

Today I had the pleasure of visiting Soho Sanctuary and the customer service was outstanding. From the secretary to the staff and most amazing masseuse Joanne. I had the pleasure of getting a 1 hour massage with Joanne and she was great. She asked me where I felt pain and she took her time in those important areas. Her hands were magical and I felt brand new! The space is clean and the amenities in the bathroom are outstanding. I was amazed by the quality of service!!!

I came here a couple months ago and it was an awful experience. I knew people who were in the industry who recommended me to come here and I took their advice in choosing Soho Sanctuary. I have never experienced such unfriendly receptionists, I was asking a basic questions and she just kept answering with the same answer that was all one worded. The other receptionist (there was two this day) didnt even look at me. Besides that, i had an appointment and there was some problem with the timing (which i understand can happen) but at the end of the day no one should be this rude to a client. I came in with full intention of buying products and I made sure to walk out empty handed. Its a shame because this is definitely a beautiful spa in a great location

I called Tuesday to book a surprise appointment for my girlfriend for this Saturday at 1115am. It is a SURPRISE and they you said they’d call her to confirm today (Thursday). She never received a call. I called them on my way home from work because it was fishy I didn’t hear from my girlfriend during the day call or text me so happy and surprised! They told me she had confirmed via email. When I got home she had never confirmed. They lied and ruined the surprise. I promptly canceled the appointment. I’m still very upset and it 100% defeated the purpose. There is no excuse for HORRIBLE customer service and false information. SO MAD!!!

Love love love this place! Went there for a bridesmaid gift and treated all my bridesmaid to massages. Great atmosphere and very friendly! Will be returning to have my massage with Anna she is awesome!!!

Kate’s facials work miracles! I have been to numerous dermatologists and nothing they have done have made as much of a difference as Kate. She treated every area specially based on its condition. After just one facial, the bumps on my face are gone. On top of that, the service was relaxing and worth every penny. The routine she prescribed after was perfect to continue he improvement. Can’t recommend this more!

Not only did Soho Sanctuary extend the expiration of a gift certificate for a spa package that I received two additional months, they also allowed me to redeem it for its actual value and use it toward any services I wanted. I opted for a facial with Susana and a 90 minute massage with Joan. I have to say that I had an exceptional experience with both services. I booked their first appointments starting at 10am and I was not told that they let clients in starting at 9:30am so I was outside a bit before going upstairs at about 9:50. I almost took off a star bc I was not told this and I could have changed into my robe leisurely and relaxed a little before my facial started (and enjoyed some of those delicious dried apricots). However, the treatments I got made up for this and then some.
Let’s start with my facial which was customized to exactly my concerns (I don’t like to use products that contain a lot of chemicals) and to my skin type. Not only was the facial very thorough and relaxing (foot/​lower leg and hand massage to boot) but my skin was absolutely glowing after and my pours tighter. Susana is very sweet and knowledgeable and she told me about everything that she was using on my face and each step she was doing. She recommended two serums and left them at the counter for me with written instructions. She also gave me a free sample of tea tree masque for a blemish that had just popped up. I did not purchase the products, and the receptionist did not pressure me which was nice. I checked their prices online later in the day and I was very happy to see the products sold for the same amounts that they were being sold for at the spa. I am more likely to purchase products there in the future knowing this — what can I say I’m a skeptical New Yorker.
Next came my 90 minute massage with Joan. I have to say that I am picky about massages — I don’t always love them and I have a difficult time relaxing during them. This was my first 90 min massage and I was excited but also worried if that 90 mins was too long for a massage — I later learned that was a VERY VERY dumb worry. It was amazing amazing amazing. She really worked on my problem areas and just simply dug in. This was no standard massage. At one point when I was on my stomach Joan was literally on top of me (and I’m a small person) using her lower legs and hands simultaneously to massage. I can’t say enough good things about my experience and I only wish I had more time to do things like this more often. My hip which has been bothering me feels better after Joan worked on it and the surrounding areas, which is a huge plus. I will definitely come back to this spa when this busy working momma can make time.

I am addicted to Soho Sanctuary ! I have the best expert for facials Cathie and the best masseuse Anna !
The place is great, it is indeed a «sanctuary» calm and pleasant. The people are nice and it is a pleasure to go there every month.

Had a really great prenatal facial with Lis earlier this week. Particularly important for the prenatal crowd is that Lis went out of her way to make me comfortable, and the products she used were very mild but still did the job. I feel great.
I was also impressed by the facilities and the service at the front desk. Places like Soho Sanctuary are marginally more expensive than others, and well worth it for knowing you’ll have a quality experience.

The hubby treated me to a spa day while he took our kids to a show. The Soho Sanctuary was conveniently located and had great reviews on Unilocal.
The spa is located on the 3^rd floor and is very easy to miss. I must have walked past it 3 times before I realized it was there. The front desk is very clean and the staff is super friendly. The locker rooms are also very clean as are the showers.
The «quiet area» has water with cucumbers or lemon slices and an assortment of dried fruit and nuts to snack on while waiting for your service. The treatment rooms are also very clean.
The massage wasn’t the best I have ever had nor was it the worst. The massage therapist spent a lot of time pressing on pressure points as opposed to massaging. That being said, I didn’t find the experience unpleasant.
Overall it was a pleasant spa experience.

I have been to Sanctuary twice now, and have a serious crush on this spa! I love everything about it. The staff is super friendly, the facility is immaculate, and my treatment was heavenly! My skin looks and feels AMAZING!!! PS — ask for Katie… she is the best!

After you find this gem (tucked on the 3^rd floor on Mercer above a Rag and Bone) you will be glad you did. Very tranquil. Staff very polite and helpful. Well appointed locker room, sauna, showers, treatment rooms. Massage was very relaxing and well done. Robe was not too small (unfortunately this happens at times and is embarrassing). I had to rush to meet someone or else I would have liked to sauna. It was pricey, but then it is NYC so it seemed about average. I really and truly hated they did not allow credit card gratuity– only cash! What century is this? As it was I was left with about 15% tip and felt like crap about it. They need to nix that policy asap! Do really love it is women only, very comforting environment.

At $ 150 for a deep tissue massage, they are a bit pricey. But it’s worth it for the total experience. Generally I get there about 30 – 40 minutes early, check in, drink some cucumber water, go into the stream room for a bit, drink more water, shower and head on into the quiet room to wait for my service.
There they have more water, dried fruit and tea. The massage itself is wonderful. It gets out all the knots in my neck. Hard, but not too painful. They have a way of finding the right spots and working them until they are just like new. Both of the therapists I’ve had were great. I feel like no matter who I book will be great.
Then it’s off for more water and maybe even a second steam. I love that’s all women and both of the times I was there I was either the only or one of the only clients there. So it is very peaceful and relaxing. Since it is pricey I went elsewhere for a few massages and it’s just not the same.
There’s just nothing like sipping cucumber water in the steam room after a lovely massage.

This is a review for a massage with Elizabeth. Let me start by saying I’m not easily impressed, and let me continue by saying that I left her massage table almost in tears from how incredible this experience was. Ladies, this was the single best massage I’ve had in NYC, and I’ve had many. Everywhere. From Bliss to Zeel to the random kimchee-​smelling place on Park and 21^st. I almost don’t want to share this knowledge because I don’t want her getting too booked up, but in the spirit of blissed out joy that I’m currently experiencing, I’m leaving my better judgment behind me and sharing the love.
It’s expensive ($ 150 for an hour) but all the nice spas are. Facilities are as expected ie clean, relaxing, dr hauschka products everywhere.
I should add that I got a gift card for soho sanctuary as a birthday present from my mother-​in-​law, and never have I loved her so much. Mothers-​in-​law out there, take note: if you want peace and ready access to your grandchildren, THIS is the gift to get your daughters-​in-​law!

This was my first ever massage therapy session since moving to NY a year ago (yes, it’s taken me that long to get around to having one). Upon arriving, the facility was clean, the staff was genuine and friendly, and the atmosphere was calm. My therapist, Veronica, was outstanding. Gentle, respectful, receptive, and highly trained. This was exactly what I needed to restore my spirits after such an unforgiving winter. I look forward to returning again. And again. And again.

I didn’t realize just how good this place is until I went to what are supposed to be the most amazing spas in the city. The experience here is relaxing and premium from start to finish. The robes, the showers, the products, the snacks and tea in the waiting area. And then, of course, the services. I love facials with Amity and massages have been great too.
I’m sorry for ever having cheated on you, Soho Sanctuary. I won’t do it again. Promise.

Yes. Just yes.
Love the vibe, products, treatments and endless cucumber water. I will be a regular. That’s is for sure. If you find yourself in need of some «me» time, check this place out. I promise you won’t be disappointed.

I recently went to Soho Sanctuary to get a Shiatsu massage and I can’t get over how relaxing and soothing the whole experience was!
It was the perfect contrast with the hustle and bustle of the busy streets around. I was greeted by the most welcoming and helpful staff. I was fully relaxed when I came out and I felt like I had been rejuvenated. I can’t wait to go back and experience more.
Also, I can’t help myself but add that the treats and the variety of fresh teas in the relaxing room were delicious!

This is a review for the spa. I come into Soho Sanctuary whenever I’m in New York because I’ve never gotten a better facial anywhere (and I get the Dr. Hauschka treatments monthly). The atmosphere is very relaxing, I love the lime water and fruit/​cheese plate, and I actually fall asleep during the treatment. The ladies are very kind and accommodating and seem to always be able to squeeze me in when I call up last-​moment.
It’s a great location in SoHo (gotta love those cobblestone streets!), just a block away from the subway.