Bliss Soho

It’s an old place. Terrible lighting, far from a spa experience. Don’t go there for waxing, they don’t do a good job and its definitely not worth the price.

Great facial treatment with Marion. She is excellent and I’d recommend her and go back to her.
Unilocal discount was NOT honored after my treatment.

Amazing serene atmosphere. Very clean. Inviting staff. LOve the brownies!

Excellent spa. Love the massage and facial. The facility is very clean and tranquil. Staff is very friendly and professional. Only gave 4 stars because there are not many amenities. No pool or jacuzzi. Overall it’s a great spa. Had a lovely day here.

I would strongly recommend not getting a facial here. I explained my facial skin issues to the technician (Frances) and she was quick to upsell me to a more expensive treatment. Unfortunately, she didn’t take care of the issues I raised even though she told me that they would be covered by the more expensive procedure. I spent $ 175 on a facial that I basically could have done at home with a less expensive product. A rip-​off.

Inconsistent experiences. I always have great experiences with Yeugenia and Aldonna for waxes. Disappointing experience with Laura — not up to regular standards, about a 5 min wax, and left wax and used applicators at end of table where my feet could touch them. Felt like throwing away money. Lesson learned: book your preferred person in advance.

Kind of dirty, kind of loud. The masseuse was also kind of rough. Felt like a side of beef. It’s ok if you’re into that kind of thing.

I haven’t written a Unilocal review in nearly two but felt this warranted a review. I got the «fully loaded facial» which was $ 215. Considering the price and knowing how great Bliss products are, I thought this was going to be an amazing facial! Unfortunately my experience was quite the opposite! The woman who did my treatment used one finger to blend in lotions and serums and it felt like only patches of my face received treatment. Nothing was symmetrical or thorough and it felt a little all over the place. She didn’t explain anything she was doing so not sure I even got everything I was supposed to. When it came to the extractions she missed quite a few place and I had to keep asking about it.
I complained upon checking out but the manager was busy dealing with another customer who was complaining. I did get 20% off but they seemed annoyed about my complaint and quickly went back to dealing with the other customer.
I would not recommend getting a facial here!

I went here this morning (also my birthday) for a scrub & color and shellac manicure with my boyfriend who also got a manicure and a massage. what a mistake. quite possibly the WORST «spa» experience I’ve ever had and on my birthday of all days. To start off, the woman I had, who’s name I don’t know people she never introduced herself, was one of the rudest encounters I’ve had with someone. Nonetheless someone who was going to be touching me for 1.5 hours. She rushed me into the room told me to get undressed and lay on the bed. at this point I could tell she didn’t want to be bothered with even doing this. she then knocked on the door and walked in, where I was standing naked and not ready. then slams the door and leaves. when she came back she starts talking to herself complaining things are broken and mumbling all pissed off. i tried talking to her which she quickly ignored and shrugged off. she began doing the scrub extremely hard and rough, which I know I scrub is supposed to be rough because IM AN ESTHETICIAN AND A COSMETOLOGIST, but not like this. grabbing my arms and legs then shoving them back under the sheet. I actually considered saying I was sick so I could leave. then she tells me the scrubs over and to shower whatever blah blah then get back on the bed. I take the shower lay on the bed and she comes back and I said I couldn’t figure out how to turn it off. she then goes «ITS LIKE THIS» and turns it off. as if I would ever be back to need to know. then she starts doing the tan. whatever fine. pulling my legs in and out rough again. I actually wanted to cry because the whole thing was so awkward and uncomfortable especially knowing my boyfriend was probably getting a good massage. she then does my arms and is holding them up and she pushes down and says «NO LOOSE LET GO» because my arm was too stiff. wow very sorry I wasn’t relaxed. then she does my face and is dragging the scratchy sponge used to apply the tan onto my eyelids. hard. thinking about how terrible this service was pisses me off. then at the end blah blah she tells me to get dressed and then decided to start being nice. I meet my boyfriend for the manicures and immediately started crying. I don’t know why. I’m not a crier. he obviously felt bad. we got the manicures, which let me state I also used to do nails, and my SHELLAC manicure is already chipped (4 hours it lasted). the polish application was horrible however the woman was nice. but why shouldn’t she be? I told the manager about the horrible experience and she comped it and said I could get a product. all fine and dandy but honestly I don’t care. I have the money, I have products. the people that work here are NOT professional. I’m so pissed I wasted my time here. I will absolutely never be back.
I’m updating my review because I was given a do over with my service at the Lexington location on Monday. I received a massage that was wonderful and another shellac which up until right now (Thursday) was good, until my entire thumb gel popped off my finger. I would advise to not waste money on a manicure here. Stick to your neighborhood $ 10 manis

I’ll start off by saying I was hesitant to even go to this location based on reviews but after my experience yesterday I definitely felt the need to leave a review.
I started my appointment with the 49 minute massage with Maria, upon meeting she was very friendly and very sweet.
My flip flop broke as soon as I took a step to walk and she was very accommodating with getting me a new pair. Flash forward 10 minutes into the massage, she did not stop talking, literally iPhone out showing me all parts of her life. Plus, not only just talking about things in general but about her divorce and 3 engagements. Asked me maybe 4 questions about why I was there and that was it.
I felt like the massage flew by because she didn’t stop and I couldn’t focus on anything else. With the overpriced services Bliss offer, it’s slightly mind blowing that they let their employees feel free to act so carefree in such a «zen» like atmosphere.
I have to say, I won’t be visiting that location again and it’s even sadder to say that the Hoboken location is better in service and cleanliness.

As a frequent spa-​goer, Bliss has been on my list for years but I somehow never made it until the other day. All in all it was a pleasant experience. They don’t have a store front and you have to enter your ID and take the rickety elevator up to access the spa. Probably OK for a seasoned New Yorker, but maybe off-​putting for a tourist (and not a relaxing start to your service no matter who you are).
My facial was average (and expensive). There are better values out there. They try to up-​sell you on services and products. And the locker room was a bit run down. I like their products but will probably stick to Sephora for my purchases!

Yelena at Bliss Soho is my Go-​To for all things beauty! The Roezen facial is one of my favorite services that I come back to Bliss Soho time and time again to enjoy!
Yelena is so friendly, approachable and goes above and beyond to ensure that all of my needs are met. I would recommend her to anyone looking for a fabulous facial, she truly is one of the best in the business!!! :)
In addition to her incredible services, Yelena Roezen also has her own line of revitalizing beauty products. Her CAVIAR (yes the real thing!) Beauty Mask is unlike any other mask on the market!!! Due to its high caviar content my skin is left feeling smooth, supple, and beautifully hydrated after every use. I simply cannot get enough of this one of a kind product. Highly recommended!

not sure why this place has such bad reviews. Elizabeth just gave me an AMAZING massage (blissage75) and I feel rejuvenated and great.

Not worth the money! Bliss 49 is a million times better. I had a massage and a shellac manicure and for $ 200, I would rather have gone elsewhere.
I arrived on a Monday evening and the line to check-​in was so long that someone behind me actually went into the nail salon to get another worker to help out. After waiting 15 minutes to check-​in, I was helped by someone who was clearly rushed and didn’t greet me at all. Someone else showed me to the locker room and just left me there without explaining how to use the locks or where the waiting room, showers, or anything was located. After I asked someone to point me in the right direction, I changed and headed to the waiting room. As I sat in my thin robe, I realized that it was FREEZING! When my technician came to get me for the massage, I told her it seemed unusually cold. She said «oh yea I think the heat is broken or something.» Ummm it’s a cold night in December; that is a problem!
The massage was ok. Technician was very nice but ignored my request about which areas to focus on and didn’t give me a preference for oil or lotion, which is weird because I wrote out on the questionnaire that I have sensitive skin. At Bliss 49 they always ask and even give me scent preferences. Additionally, the technician’s hands were super cold (because it was freezing) which kinda ruins it…
Afterwards, I went to shower and a woman getting out of the shower told me there was no hot water. I asked someone at the front desk and they came to take a look and confirmed there was in fact no hot water. I washed up in the sink with ice cold water.
My shellac manicure was good and the technician was very sweet. It was warmer in the nail area too so no complaints there.
Overall, not sure why a spa wouldn’t tell you upfront that they were having issues with heat and hot water. I should have had the choice to cancel and come back another day. Additionally, the facilities were dated and seemed like they were under repair. The snacks were pretty sad looking with only about 5 crackers left and a few pieces of cheese. Seems like this Bliss isn’t kept up to the same standards as the other ones. I love Bliss 49 and will definitely go back there — but never, ever, again to Bliss Soho!

The «No Zit Sherlock» facial was my first experience at Bliss Spa and I love to buy the Remede Alchemy Advanced emulsion crème even though it was super pricey I would always feel the quality of the product.
At this location, I like that they have a serene waiting area with water and snacks, magazines and calming music. The locker room has a built in lock. I also received a robe to cover up. I didn’t know that they had a built in lock before I visited so I came prepared with my flip-​flips and my own lock. It’s nice to know that they have these amenities.

This place peaked about 5 years ago and now it’s gone downhill. Nothing felt kept up. Things were broken. Had a massage which was good but it was in a scrub treatment room with a huge shower thingy standing over us. The person apologized but then almost tripped over something mid massage. No one showed me around or gave me a robe, I had to ask if there were even showers. The walls were also paper thin so I listened to 75 minutes of spa music but the boy band music on the other side of the wall was even louder and you could hear everything going on outside the room.
When I did find the shower the faucets had missing pieces and I could have braided the hair that was over the drain.
Massage therapist was nice and did a good job. I wrote for her not to massage my head on preference sheet. That was completely ignored.
Also the water for tea was about room temperature. Weird.
Probably won’t be going back. I wonder if it’s just that location.

I’ve been to Bliss Soho, 57, 49, Hoboken, and Boston. I’ve tried their facials, their massages, their manis, pedis, and waxes. I’ve bought Bliss products.
At this point, the only thing I go back for is the Brazilian wax, and mostly because it is consistent. It takes like 10 minutes and it’s *relatively* painless. I know what to expect, and with something like a Brazilian, that little bit of comfort goes a long way =)
The reception at most locations are awful (why the attitude? the Soho location is especially bad). The website has changed so you can’t see your order or service history. You can buy discount packages (e.g. 3 waxes for 15% off) but you can’t track it in your online account. To book, Bliss wants you to call a national 1800 number where half the people find it really difficult to help you book an appointment.
Specifically at this location, you need to go through a security guard downstairs who will take a few minutes to create a Visitor Pass after checking your ID. For a spa. And those guys don’t have great attitudes, either.
Don’t do the mani /​pedi at Bliss in general — it’s a joke how bad they are. If you’re in NY, you can find better for half the price at the billion mani/​pedi places. The facials are ok. The massages are average at best.
Expert tip for spa services: Bliss regularly offers discounts through
. Around November/​December, they also sell Bliss gift cards at a discount (which you can use for services). Finally, if you sign up for their emails, they send emails with spa service discounts too (they just had one for Halloween; in September they had one for back-​to-​school).

5 Stars for Treatment, got a massage and she was very experienced and heavenly.
–500 Stars for customer service. As I was checking out, I got the distinct impression a girl at reception mimicked me in a ridiculing fashion to a male coworker, unprovoked. Felt like an icy water bucket to the head after feeling so zen post– treatment.
Bliss S.O.H.O. must stand for Bliss Snarky Obnoxious Hospitality On-​arrival. Uptown is lovely. AVOID this location like the plague unless you enjoy dealing with the pit bulls at reception.
Note to management: Your revenue would probably increase by 10x if you replaced the detrimental evening «customer service» folks

Good service.
I got a manicure. They were on time and it looked professional. One thing I appreciate about Bliss, as compared to many of the other spa and manicure places around, is that they do seem to make an effort to employ good hygiene practices. When I got my manicure, I saw the nail technician open a new, sealed package of instruments, rather than re-​using something that had been used on previous clients and then left marinating in blue juice, as is common elsewhere.
They had a nice waiting area, with small refreshments and comfortable seating while I was waiting for my appointment. The nail salon area itself, which had chairs where people were receiving pedicures as well as manicure stations, did not look well-​ventilated, which is a problem since many nail products contain noxious fumes.
Aside from that issue, though, I found the overall experience positive. I got a manicure on Saturday; it’s Tuesday and I’d say it’s just starting to fray at the tips now, after I did some dishes. I asked them to specifically use products I brought that are free of the most toxic ingredients; I don’t know whether the products they normally use might have yielded a longer-​lasting manicure.
The nail technicians themselves were polite and professional. I would recommend Bliss.

I was in for a blissage by Jody and have to admit it was quite Nice but not as High on the mush factor as Maria’s ginger rub. However, dont dispair: thé two are on different planes altogether. One very important fact: icy hands do not make for a good masseuse.
The snack bar could have been fresher and better stocked but thé tea and citrus infused water were ample. Of course Bliss is still my heart but you have to tighten up service dearest.
Enjoyed it all, including thé sauna and steam showers. You should too!