Soho Cleaners

I’ve been using Soho Cleaners for years as they pick up and drop off from my building, very convenient, and timely. I use them mainly for my business attire and wash and fold undershirts etc. In the beginning I suppose the service was standard, usual ~$ 3.50 Manhattan prices for a hangered shirt. I’ve had issues with poorly handled items from time to time, but that’s to be expected if you use a business long enough. I saw them as best of the worst, so I remained a customer.
However lately, within the last year I have been tolerating several issues, such as items coming back with creases across the belly of the shirts, and on multiple occasions they have been only pressing the shirts and not washing. As the shirt owner I can tell the difference between being washed or only pressed. Tonight I received my 7 shirts back and looked at the receipt– $ 35. This time around, I know they were all only pressed and not washed. I’m pretty sure that’s their secret to same day service. $ 5 a shirt for a terrible job, or essentially no job. Do not use this place, they are trying to lose customers.

I always pay the extra $ 1 to have whites and colors separated. But somehow they have ruined multiple colored items during wash n fold. i havent brought those back and complained because i know i am paying a measely sum and dont even expect good service. But now, i just had some shirts custom made and brought them here for their first wash. Big surpirse… My cuff on one shirt is scorched. Completely ruined beyond repair. Im wiriting my review before i go tell them, will update with what happens. Just thought it should be mentioned yet again that this place is not worth the convenience. go elsewhere if you have nice things.

This place is so close to where I live, but I’ve finally had to give up. I’ve gotten things back from the wash and fold damaged many times — much like the other reviewers. I’ve also had the fun experience of all my clothes coming back smelling like cigarette smoke! Like REALLY smelling like cigarette smoke. They must have been clam baking some tiny area smoking cigarettes and folding clothes. They agreed that they reeked of smoke and couldn’t believe that I wasn’t the smoker. (I don’t smoke) They agreed to rewash them, which was nice. After several more visits with clothes missing, finding other people’s clothes, big globs of detergent still on the clothes (blue glob stain on a grey shirt) and another round of cigarette clothes, I finally realized I’m doing more damage to my clothes than is worth the time it saves me. This is definitely a business that has a great location so they don’t care about giving good service and doing a good job. I’ve had clothes damaged by their dry cleaning as well (pant legs are now a lighter color than the top of the pants). I’m gonna have to drag my clothes further and find someplace else.
Booooooo.

Shuttered their Houston street location without a word of warning to their customers. I brought my weekly load of laundry here as usual and was met with a handwritten sign that the store had shut down and moved.
The staff was extremely rude when I called the number on the sign. They didn’t seem to care less that I had been a long time customer since my apartment was now outside of their range for delivery pick up.
I wouldn’t trust these people with your clothes. They’re rude and unprofessional.

Dropped off my dry cleaning here and when I came to pick up they had moved to a new location (thanks for letting me know when i dropped off, guys.)
Then the guy in the store rushed me out because it was almost closing time and when I got home I realized I was missing a blouse. Called them 3 times to try and find it. They told me they gave it to me and to check again, and they weren’t responsible if I left the store. Don’t take your clothes here, they are rude and careless.

I spend some good cash at SoHo Cleaners, between hems, wash&fold and dry cleaning. Service has always been good, until recently…
I pay extra (who knows what they actually do) to sort my lights/​darks/​whites for wash and fold. When my latest load came back, one of my white dresses was ruined with weird pink stains. Also, one of my shirts came back with spots on it (looked like the detergent stuck to the shirt, just needed to be rewashed). I brought both pieces back seeing if
(a) they could rewash the shirt and
(b) dryclean the dress that probably was ruined. I was holding hope.
I was immediately told that I would have to pay for both pieces to be redone and that if the dress was in fact ruined, there was nothing they could do about it. I mentioned that the white dress, since i paid extra, should have never been in the wash with a red shirt. I got an eye roll and again, was told to pay up or get out.
Seeing as I’m probably spending $ 75+ a month there, I was hoping they’d show a little customer service. No luck. Feeling burned.
I’m now looking for a new place in the neighborhood.

«Great Service and Easy on the Coin»
I dont know why more people don’t use this place. It’s a dry cleaner that:
— Always remembers my name and is friendly when you walk in
— Clean
— Ridic cheap — 75 cents per pound for wash and fold that comes back very clean, neated folded in a sanitized plastic wrapper. in Manhattan, beat that!
— Hanger shirts — 1.50 each. Again this is soooo inexpensive. I was paying more in Connecticut or Queens.
— Offer delivery.
Plus they occasionally have sales — which is even better priced. The only slight complaint is the one shirt came back with a stain still… out of maybe 100+ shirts i have taken there.
Go for it!

My goto dry cleaners — they do a great job for a good price