Sleepy’s

Huge s/​o to Andrene at Sleepy’s 23^rd, who was incredibly helpful and kind even though I went in 30 minutes before closing. She helped me pick a bed in record time– super happy with my shopping experience!

We went early on a Saturday morning and were helped by Demetrious. He was efficient and friendly. He took the time to determine what we were looking for and didn’t try to sell us something we didn’t need. We were in and out in about 30 minutes, mattress ordered, delivery scheduled. Done & Done. If you need a good mattresses and quick delivery this is your place.
Thanks Demetrious!
— Adam

I bought a therapeutic pillow from this store, which stinks so bad that its unusable. As I went for exchange, the new pillow they gave me smelled equally bad. I was refused a refund as I had opened the zipper pack the pillow came in, although there is no other way to know a pillow smells bad unless its taken out of its packing. For every small thing the sales person gets on long calls with support (?) which is annoying. Overall, the staff is polite but I did not expect such bad quality from sleepys. Very disappointed.
***Suggestion to all buyers, please smell the item before buying esp for smaller items that they carry in store. ***

I will begin my review by saying that Ade was one of the most patient, kind, nice, and respectful salesperson I have ever worked with in my life. I visited the office a few times while deciding where I would buy my new mattress, and Ade was always SO helpful to me. He showed me different options within my price range, and when I finally chose the mattress that I wanted, he went above and beyond to make me happy with my decision. I am so happy with my purchase now– he was right! My Carolina mattress is super comfortable — and was affordable, too :)
The only thing I will say about the store is that his colleague, a female, was a bit rude and demeaning to me. I am sometimes indecisive with purchases, especially expensive ones, and I needed to take my time deciding– but the woman apparently just wanted me to make a decision and get out of there. She was constantly rolling her eyes and/​or muttering under her breath about me, treating me like a child, being sarcastic. At one point she was so rude to me, saying that I needed to hurry up and make a decision, that I felt like I was going to cry – I literally packed up my bags and was about to walk out the door. Ace stopped me and said I could take my time, which I did, and finally bought the mattress about 15 mins later — when I felt secure about my decision– but I still had a horrible experience with the lady — which took away 2 stars from my overall rating.
But Ade was definitely the highlight of my experience and am so, so grateful to him for all the help he provided me in choosing my mattress. Make sure you go to him when you come to Sleepy’s — he works Mondays, Tuesdays, and Fridays. He is seriously the BEST. Thank you so much, Ade!

Will never use sleepy’s again. Bought a bed and mattress, was told it would be delivered in 4 days. I get a phone call the next day saying there’s a problem with that bed and it can only be delivered in 3 weeks. I would not have bought the bed if I’d know this — I believe I mislead. Nevertheless, having already paid and because it was a guest bed I didn’t cancel the sale but asked them to do anything possible to get it one day earlier as it was arriving on the same day as my guests. I was assured they would do what they could.
Two days later I phoned to find out the progress and the person I was dealing with did not remember the sale or our conversation, even after he looked it up. Just said delivery was set for 3 weeks and he would look into it. I phoned 2 weeks later and he said I could get the bed the next day — so much for looking into it and getting back to me — but I was relieved it was coming sooner.
Low and behold the mattress arrived without the bed. I do not believe it was the delivery guys at fault — they knew nothing about the bed. So once again I phoned the store and with almost no apology we arranged for the bed to be delivered in 2 days at a certain time. The automated delivery confirmation call had a different time for delivery, a time I wouldn’t be available, so it is definitely not what we agreed. Once again I phoned the store and spoke to a different guy — he said it was the only time available. Once again I was mislead by the a store manager. I will never go back. Amazon prime all they way!!!

Thank you Jose for your help! You really went above and beyond to help make my experience much better at sleepys! I had an issue with a bed I purchased. I was trying to exchanged and Jose spent the time to get me what I needed for a great night. Thank you. If you need a bed, go see him at the Chelsea location on 23^rd and 6^th ave.

Sleepy’s is the definition of a shady, unethical, deceptive business. I bought a mattress here recently and was lied to my face about having a 30-​day return policy, which did not actually apply to our purchase. Jose, the store manager who sold me the bed, was not only deceitful during the initial transaction, he had the gall to suggest that I failed the remember our conversation correctly. I never would have purchased the bed in the first place if he hadn’t straight up lied about the 30-​day trial period! Horrible people. Horrible company. Stay away.

Worst mattress shopping experience ever — the bald salesman mentioned by the original reviewer has soured me on ever shopping at Sleepy’s again after having been a lifelong customer. Props to Guoneng Z., I should have heeded his review and not bothered visiting.
The salesman was solely focused on trying to make a sale today, ignoring or soft-​pedaling my questions, offering to sell me mattresses that weren’t in the showroom and therefore couldn’t be tried out (albeit at a suspiciously steep discount).
When I asked for his card he turned around, walked to his desk, sat down, put his feet up on the desk and started playing with his phone. That was Sleepy’s new standard of customer service apparently.
Only come here if you want to be insulted or feel like getting into a fight.

«Jose was extremely helpful and friendly when I came into the store. It was towards the end of the night so he could have rushed me into a sale, but he encouraged me to take my time and the mattress I picked I absolutely love.
The delivery went smoothly and was right on time. They had my mattress and frame set up in about 15 minutes (in a third floor walk up). Highly recommend this Sleepy’s.

This place blows. Went inside hoping to make a final decision on which mattress to get after doing some research. The sales rep was obviously trying to just sell something that day. Very impatient with us, with our questions. In the end even asked «Why are you here? Are you doing research for some story?» That, of course, didn’t come with a smile. And yes, we asked questions in deciding on such an investment of a mattress and his answer was suspicion and, of course, total ignorance of mattresses. If you want a friendly, knowledgeable place, stay away from here. If you want to be insulted, enjoy it, come here, especially talk to the bald one with glasses.