Sleepy’s

Absolutely terrible customer service. I walked in and the sales associate, Joseph (bald, grumpy man), greeted me from behind his desk in the back of the store. He didn’t get up, but asked from across the room what I was looking for. I said I was starting the process of looking for a new mattress. His next question was when did I need it by. When I answered «a few months» he immediately shut off and didn’t want to be bothered. He had about six reasons why I shouldn’t even be looking at this point because it was a waste of time. He said I could look around if I wanted… when I asked a question regarding firmness he was agitated and responded sarcastically. We then began a very brief argument before I grabbed my bag and walked out.
Never again, Sleepy’s. Joesph made it clear that unless I was buying today that it was pointless for him to help me. I won’t be back.

Had a bad transaction but it was solved by customer service. Id suggest the location in the Upper East Side instead of this one.

I have bought a mattress 2 years ago — so I have tested my purchase quite a bit.
The «buying experience» was great. The man working there is a great salesman.
Which does not mean is trying to sell you good stuff, IMHO, but it is definitely a great employee for sleepy’s.
We knew we would have felt like when you go and buy a car: you are in their hands, you have no idea what you want and they will make you buy what they think is the best.
He spent a lot of time with us, so 5 stars for that, and convinced us we needed a certain type of mattress (firm). I actually enjoyed his explanation. So I don’t have any problem with that.
The problem is that after making us lay on a $ 3k mattress (tempurpedic) and tried to convince us that it was a great deal — but we wanted to spend less than $ 1k — he sold us this mattress. Unfortunately I cannot find the name on their website, but it turned out to be just plain awful.
1) it is HOT — I repeatedly asked «is this memory foam getting hot? I read they get hot» and he repeatedly told me, these new ones don’t, no worries.
2) after 1 year it started already being soggy and not keeping the shape, and, if you are wondering, I am 100lb and my husband is 150lb, so we are NOT heavy people. Because of this, it stopped being comfy very soon. We even rotated places to try to see if it would help. nope.
3) the WORST problem is that is SMALL! It is a queen size but it is 59×78, which means 2 inches shorter and 1 inch narrower.
What is the problem with that? well, all bed sheets don’t fit, they don’t stay on, they move around, and It is too small for the nice bed frame we bought and it seems like it shrunk. It just looks odd.
I don’t think $ 1k is a small amount of money, and I think I deserve at least the RIGHT SIZE of mattress.
So I will never go back to the store, and I will never ever recommend sleepys to people looking for a mattress.

As soon as I walked into the Sleepy’s store on Broadway and 108^th street I knew I was in good hands. Mr. Jose Romero was so helpful and knew all the products inside and out. I did not come in with any agenda (price etc), my only wish was to find a great bed to alleviate my back pain. Mr. Romero showed me so many great manufacturer’s options. I wound up with not the most expensive, not the least either, but a good value. He also told about about some additional savings I received (nice surprise!). He also helped me by contacting my building directly to handle the necessary insurances needed for delivery in my apt. bldg, and that took something off my plate. All all all, I was so satisfied when I left the store.
I now feel I have a new friend in my neighborhood. Thank you Jose Romero, you embody what a good salesperson should be!
I would strongly recommend this Sleepy’s location solely based on my experience with him.

My wife and I wake up with back pain thanks to «the experts» at sleep’s. They will tell you anything to make you buy an expensive mattress. Please if you walk in be aware that you will forever wake up with back and hip pain. They are not experts they only want to sell you an expensive mattress. You have been warned.

Excellent service from Joseph a true professional. if you need a mattress set ask for him by name.

Bottom Lines:
Services & Buying Terms: Accommodating, but can at times be misleading (beware!)
Quality of products: I only buy a pillow, but even that the quality varies.
Price: $$$
Overall: ³⁄₅ Stars
In Details:
I came in to buy a pillow, and the staff was accommodating to help me find the right one. He was also not pushing on me and allowed me to try on different pillows as long as I like, and that’s a plus.
However, the service can be misleading. As I bought my first pillow, I was asked to sign a customer binding that went along the line of «Pillows are like underwears. Once you opened them you can’t really return them.» I thought it made sense at the time and after spending time at Sleepy’s trying them I thought there would be no problem.
Of course there was a problem later. The kind of pillow I bought (Tempurpedic Memory-​Foam Cloud Pillow) ended up being too hot at night as it absorbed my body heat and never cooled off. I thought about exchanging the item, so I reviewed my receipt and terms and it contradicted with what the staff said to me. Folks, you are allowed to exchanged the *opened* item that you bought if you returned them within 30 days of purchase. Read the terms on receipt paper carefully, otherwise you lose your rights as a customer!
Now I thought back to what the staff said: the fact that you can’t return items after you used them lightly. What an unfair statement if it’s true. It means that even though you used a newly bought pillow lightly (1 – 2 nights) and somehow found that this pillow, albeit being so expensive, was not the right one for you, then you just simply have to throw the money out of the window.
When I brought the pillow back, the different staff still told me consistently that used products can not be exchanged or returned. However, when I cited the terms on the receipt they hesitantly complied. If you don’t want to allow exchange in the first place, how about putting that on the paper too, instead of confusing customers like this?
Buying Tip:
When you go buy a product for your sleep, make sure to spend enough time to try them on! Some «cool» pillows do not last longer than 15 minutes! Lie down for the full 15 – 20 mins to test the product. If they change the exchange terms later on, this is really the only chance you can try Sleepy’s pillows, and they are not cheap investments! I found a perfect pillow for exchange this way.
[UPDATED 11÷03÷14: The policy is actually updated ONLINE: they won’t let you return opened pillows, bed sheets, and mattress protectors anymore. So folks, make sure you get it right when you go try them on site!]

Update… I love my Somnigel mattress. Heaven. Thank you Sleepy’s uptown.

Please be careful when buying on loan. Sounded to me like I didn’t have to pay anything for 18 months but that turned out to be false. Monthly payments required and they are steep!

In the aftermath of Frankenstorm Sandy, my friend needed a new bed. Despite not having working phone lines this Sleepys was open and so helpful Numan was very patient with us as we tried every bed in tr store three times. He worked with us and made sure we got exactly what we needed. I live on the east side but when I have the money for a bed I’m trekking cross town to this store!

Sleepy’s discriminates its customers by the amount they can spend on a mattress. I am a columbia student and i wanted a low end mattress. The sales man would interrupt our discussion everytime a custpmer looking at the more expensi e mattresses. After one hour waiting he finnally told né he could take care of me. As we were discussing the final price a bew cuatomer entered and the salesman went to talk with him and asked me if i could wait. The new customer was of course looking for a more expensive mattress.

My fiancé and I bought our mattress here. We were afraid of the big investment, but John helped us find the best mattress for us. He had a lot of good tips and told us what we should be feeling for, how we’d know if we found «the one» or not.
I’d say what brought down the experience would have happened with any large purchase like this, where you feel this sort of pressure to buy extra stuff you don’t need or that you feel duped into buying something. I’d say I’ve experienced worse pressure purchasing other items, but at some point I felt like John wasn’t on our side anymore, now that Sleepy’s claws had us. We ended up paying more on delivery and being promised some things that didn’t happen, like that the delivery guys would look for bed bugs.
I guess we only have ourselves to blame for being duped into some aspects of the purchase, but we are enjoying our new mattress. Let’s just hope it lasts for many, many years.

Beware the sleazy sales tactics and terrible management/​customer service at this store. The sales rep. who attended me was impatient, rushed me to buy the $ 100 mattress cover, and blatantly misrepresented the return policy. When I tried to return, I was told «no way.» The upper management never responded to my requests for resolution, and the «customer service» team is a joke. They basically called me a liar at one point, and finally refused to accept my return «because I signed the purchase agreement.» In fact, I signed an electronic signature capture device for the credit card sale, and my electronically-​captured signature appeared printed on the «purchase agreement.» I never got to see the so-​called «purchase agreement» before buying. NOT A TRUSTWORTHY BUSINESS!