Skyline Credit Ride

Will no longer be taking Über (Skyline) from Manhattan to Hoboken, NJ as Über has implemented a $ 20 surcharge to NJ in addition to the other fees. The ride is not worth it for a $ 20 surcharge. Sad to say good bye to Über. Skyline was the dispatch service from what I can see on my receipt.

They are the worst! Totally unprofessional, never on time and never easy to get in touch with. Ruined too many client events, won’t ever use them again. Embarrassing

I use Skyline frequently for late nights at work to getting rides to and from the airport. It all gets charged onto the corporate account using a voucher system so I don’t see any prices and just have to sign a slip at the end of the trip. 90% of the time it’s a decent black car service. You can order your car online or by phone but you need your corporate account number, sub account number account name, job number and business unit. If you provide your email they’ll send you an email confirmation and will call about 5 – 15 minutes before your car arrives with the car number and arrival time. I usually get a Lincoln towncar or a Toyota Highlander
Bad experiences:
— A driver drove me home at 2am from the office and he was falling asleep… on the BQE (highway)
— I once waited for my car number for 4 hours after I reserved because there were no cars in my area so when I could have left the office at 10pm, I didn’t get a car until 2am… might as well sleep in the office at that point
— Too much air freshener cars, sticky back seat and drivers who ask awkward/​uncomfortable personal life questions
— Waited for 20 minutes outside in below 30 degree weather after the estimated arrival time, after calling their dispatch twice I was finally connected directly to the driver who, after some discussion, realized he was not at my address but two blocks up
— Driver went to the wrong terminal at the airport
— Another driver said he had to circle because he was double parked at the passenger pickup at the airport and it took 25 minutes for him to get back at 5am
— Told a driver to take the Battery Tunnel and I’m pretty sure he didn’t know where the Battery Tunnel was and ended up taking the Brooklyn Bridge
Good experiences:
— Drivers who have worked with Skyline for a while know which buildings house which corporate accounts. Some corporate accounts pay better than others and like to pick up from certain buildings. Luckily, my company happens to be one of the ones they like. I’ve had a small handful of repeat drivers who have driven me home from the office multiple times.
— These repeat drivers are my favorite because their cars are clean, they are friendly but don’t chat alot and they drive safely. I also live in an area that GPS doesn’t always accurately navigate so they already have memorized how to get to my house without my directions. These guys are my 90% good experiences. Keep up the good work.
Tips to help make your experience better:
— Airport pick up: Do not order the car ahead of time, you will incur wait charges. After you’ve picked up your bags from baggage claim, call Skyline and a car is usually available in 15 minutes. Honestly, Über is probably a faster option but I’m stuck with my corporate account for business travel.
— Email Reservations: Unless you like listening to hold music, use their online email reservation system. If you don’t get an email confirmation within 15 minutes, call dispatch because there’s probably something wrong with your reservation or the wait time is going to be forever.
— Talking to dispatch: Some are awesome, some are complete duds either way be nice because you’re still talking to a human being on the other line
— Personal use: I would not use Skyline for personal rides. It’s inconvenient since they’re geared for corporate accounts and ask for things like job numbers and business units. It’s also sometimes double or triple the price of car services like Carmel, Dial7, WiroLimo and Über. It’s not worth the hassle for personal use when you have a ton of better options with better customer service access like text confirmation and easier to use online reservation systems.

Usually an OK service but today I had a terrible driver who showed up at the wrong terminal for pick up. Completely rude for his mistake. Will try to use Über or the other car services next time.

I’ve always been very pleased with my rides using Skyline. The drivers have been on-​time and professional in my experience.

Like others have said — I was charged a crazy «waiting fee» because my flight was late. I’ve had other car services understand that they should check the flight arrival time and then arrive 20 minutes AFTER that… but instead, my $ 40 ride because $ 95.
Won’t use them again!

I requested an airport pickup 45 minutes after my plane was scheduled to land so I would have time to clear customs and retrieve my luggage. The showed up 50 minutes earlier than requested and are charging an exhorbitant wait fee which they refuse to remove. They claim their process is to check on the flight’s landing time and arrive then (regardless of when the customer asks them to show up??). How exactly is one supposed to disembark, clear customs, get luggage and get to the driver in zero minutes?
On another occasion they charged me an extra $ 10 for a «stop» when my friend hopped out of the car at red light as it was a bit closer for her.
Use any other car service but this one. If I could give zero stars I would.

I have used Skyline a handful of times, and they have always been perfectly fine. I would say they are better than most car services I’ve used.
On a recent trip I had the absolute best driver. Viktor (#305) got me to my destination in half the time other drivers have taken in the past, simply by taking the most logical route. It now makes me wonder if other drivers are intentionally taking longer routes just to run up the bill. (I have given them the benefit of the doubt in the past and assumed they knew something about the traffic situation that I didn’t).
Viktor was a safe and efficient driver. He’s also quite the conversationalist. I usually just respond to emails while in the car, but I have to say it was pleasant to talk to him. He also sang a few of his original songs while driving. Seriously. There’s something charming about a driver who is willing to do that. And his songs were pretty impressive!
I will definitely request Viktor next time I use Skyline. It’s nice to have a driver you can trust. And it’s an added bonus to have a driver who will also entertain you.

There are other car services that deliver, well, better service. They’re fine if you need to use them every once in awhile, but not for company service. The drivers work the system, and you as the customer. They’ll check in at your company earlier than reported, and charge your company the extra waiting time, and there’s nothing you can do about. Why? Because the Skyline billing department only goes by what their computer shows, and not by what customers say is the truth. In this case, the customer is not always right. It’s not the folks back in the offices that are the problem, it’s the drivers. Sometimes, you’ll also get an email confirmation saying your car is there, and you go down expecting it to be there, and they end up running late by upwards (as with one of my co-​workers) 20 minutes. Skyline will call and say the driver is running late, etc… But the truth is the driver is not running late, they are playing around with there customers. A driver I’ve had for the last 2 years opened up with me and said that they do this on purpose to teach rude customers lessons, and to those that don’t tip well enough. The drivers will literally be waiting down the street, parked, and chilling for 5+ minutes while they watch the customer wait around outside in the heat, rain, or snow whichever season it is at that time.
Crazy and Rude? Yes. Good service? No. Good for companies? No. Good for emergency use? Yes.

I call up Skyline anytime I need to travel out of the borough. Luxury fleet of black limousines are very spacious and comfortable, making my commute much more enjoyable than sitting in the back of a yellow cab that smells like god knows what. A++++