Sit Down New York, Inc

Ordered a light fixture online and when it arrived was shocked by how cheaply it was made. The contractor overseeing our renovation even told us we shouldn’t hang it. I contacted the service department to complain and they told me I would have to pay a 25% restocking fee if I returned it. This in addition to the total $ 85 shipping fees from and back to their store. They sell shoddy products and don’t stand behind the quality of what they sell. Do not buy from them. Use a reputable company that allows returns. My total cost out of pocket to return the item was over $ 250.00. STAY AWAY.

should have read the Unilocal reviews before I purchased anything from this store. STAY AWAY!!! worst costumer service and worst manufacturers. Products don’t last and are cheap!!!

The «Split Back Sofa W/​arms In Black Leather Textile» sleeper’s springs popped out in several places on one of the cushions about a year after purchase.
Run of the mill — full price and all.
Two stars cause delivery and assembly was fine.
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Edit May 6^th: Follow-​up in progress. Quick responses. Am pleasantly surprised I might not have to deal with pokey springs anymore. :O
Bumped to four stars.
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Final Edit May 9^th: Received replacement piece for sprung section. Deliverers were efficient with assembly, called ahead.
Warranty claim process was actually reasonably quick and painless. Respectable service and response time. Thanks!
Bumped to five stars.

We bought an extra long 78″ Marble top «Saarinen Tulip» table. The price was a few hundred bucks more than the cheapest online shop I found– but it is nice to see it in person, so I try to support NYC brick and mortar when I can.
The table arrived promptly, delivery was no issue.
This is a quality knock off. The marble is not ‘perfect’ with a few small dents and divots, but the imperfections are certainly not worth the double cost for the real version Room and Board sells.
overall very happy.

Bought a dinette and soda from Eddie at Sitdown, and the service, furniture, and delivery guys were all great. I found that most of the stuff I saw online really reflected the furniture they had in the store, the quality was great and the furniture was modern and unique.

We purchased a set of 6 dining chair and a leather lounge chair from the company. We paid a deposit for half of the furniture prices for 1600. They delivered the pieces of furniture without collecting the balance. When they delivered the furnitures i was not in the apartment and people doing renovation in my apartment with no authority to collect the merchandise may have signed for delivery. The lounge chair is faulty and i contacted them to fix it. They wont fix it until we pay the balance. I would have never signed for delivery if i was here the day of delivery and i dont see why i should pay for balance for a broken chair. Bad customer service trying to intimidate me over the phone to pay the balance. Anyway i offered to give them the chair back as it is faulty and they would like to charge a 25% restocking fee. Terrible experience ! We will either pay the balance once the chair is replaced or we will return this faulty chair without paying any restocking fees. They are extremely rude and unhelpful.

With the Unilocal reviews, we were skeptical of getting furniture here, but we really needed a new set of dining chairs. The Eiffle chairs in white came in good condition earlier today, but 3 of the six were super wobbly. We called the store and the representative on the phone was super helpful and nice and guaranteed that someone would be back the same day to fix the bases of the chairs. The delivery person came back later this evening with extra bases and took the time to remove, replace and test each base until we had six solid non wobbly chairs. We are so happy with our new chairs and our experience!

Sad to see so many unhappy customers and familiar experiences as this store has so much potential. I purchased some furniture here including two Kartell stools. I unwrapped the stools when they arrived and noticed that one was not only scratched all over, but the base was very grimey: it was clearly a used product. I rang immediately and was told that it was showroom stock as there were no others left. They apologized and offered a discount on the piece. Now for an old, secondhand piece of furniture, I would expect a 50% discount. As I wanted a few other pieces from the store I went in expecting a credit on my next sale and was offered a 10% «designers discount.» Given that they offer that to all customers I was furious. I like the stool and don’t want to return it but this store does not deserve my custom if they think selling secondhand stock and offering a measly credit, that I would have received anyway, is acceptable. Awful. I will never shop at this store again. Visitors to my apartment are all impressed on the decorating and ask where I shop. I will be telling them to avoid this store. As it happens, I discovered that most of SDNY’s stock comes from online retailers like France & Co. and From The Source where you can get it faster and cheaper yourself.

Whole purchase was seemless. Searched their website for what I wanted, then I went down to take a look at it in their showroom. Sales staff and manager were all super friendly and helpful. I was given a delivery date of a little over a week but I asked if I could have it in earlier. They promised me it in 6 days and I would up receiving them in 5. Chairs arrived asselmbeld and in perfect condition. I couldnt have asked for a better experience.

This place is absolutely amazing! First of all they have great sofabeds. The staff is very nice and helpful. It is so much better than buying furniture online. You will definitely be more than satisfied if you go there. The website is very helpful and their facebook page is pretty awesome. This company is all around awesome! You won’t be disappointed.

Worst place to buy furniture ever. Bought a sofa and after 10 months of use the foam was deformed. Sent them pictures and all they cared to say was that the sofa was «used to much»!!! then they offered to fix it for $ 400, shady business with no respect for their customers!

DO NOT ORDER ANYTHING!!! TERRIBLE, UNETHICAL, I think the only way they stay in business is by duping people into buying their terrible quality furniture.
I have never wished more fervently that I had read the Unilocal reviews before purchasing and trusting this business.
It all began with the delivery guy. A couple days late, and he can’t get it through our front door and wants to take it back (but, Sit Down NY will only refund us 25%!!!) SO, at the owner’s suggestion we pay another delivery guy an extra $ 200 (on top of our $ 140 delivery fee) to fit it through the door. He takes it apart, makes a big fuss and is gone in 7 minutes. This was the week before Thanksgiving, 2012.
7 days later, the buttons begin popping off. From sitting on the couch. So we figure out a way to fix it ourselves.
The couch has a 1-​year damage warranty so 7 months later, after many button-​poppings, we were left with 8 buttons that we simply cannot fix anymore. So in early June I began calling the store. I couldn’t reach anyone, but on June 25^th was told to email the salesperson with pictures of the problem — the furniture has a 1-​year damage warranty.
I emailed them that day. A week and a half later, I called the warehouse wondering why I haven’t heard from them. Apparently the salesperson had left the company before I sent the email. I wondered how that was possible as I emailed the same hour that I was given an email address.
Nonetheless, apologies were made, and we proceeded to find a way to fix the couch. We were moving on July 20^th, so Sit Down agreed to fix them before we left. I hoped to resell the couch.
Don’t worry — July 20^th came and multiple exasperated phone calls were made during with we were assured with «solutions» but we were left with the impossible task of moving our couch. (Sit Down assured us that even though they had missed the multiple dates and we couldn’t resell the couch thanks to them, the following Monday they would come and fix the buttons) We took the frame off and it took under five minutes to take out — only reminding us that we had paid for a useless $ 250 service when the couch was first delivered! We took it to my parents’ house in NJ, where we replaced their main couch so that the Sit Down Couch would be accessible for the promised fixing.
As expected, Monday rolled around and I stuck around in NJ all day, but nobody showed up to fix the couch. Tuesday, I called again and Patty (the lovely salesgirl who has been calming me down every time the service has been abysmal) apologized and assured me (need I say yet again?) that someone would come and fix the couch.
Well, we couldn’t keep waiting around so we began our move and left the couch in my parents’ care and use. The next week, someone surely did come and didn’t fix anything, was rude to my father (who was doing me a favor) and insisted that he must take the six couch cushions with him to «fix,» leaving my parents with a sitting room they cannot sit in.
It is September 5^th, 6 weeks have passed since he took the couch cushions. They have not been returned or repaired. DO. NOT. LET. THIS. HAPPEN. TO. YOU.

What I like about Sit Down is that you can see a variety of options in the store and try them out before buying — as opposed to looking online and guessing at how it will be in person.
That’s about the extent of what I like about this store. I ordered three barstools from them over a month ago. They were to be delivered a week after my order was placed. Five weeks later and after two stops by in person, they tell me they will deliver on Wednesday. I won’t be holding my breath.

My experience at Sitdown was amazing! I finally made my way here after searching for weeks for a modern leather sofabed. I tried CB2, West Elm, Ikea, Room & Board, etc and could not find anything that was contemporary enough and also comfortable on your back to sleep on. I searched the internet and came across this show room. From the website it looked like they had many options that would at least visually meet my criteria. When I got to the showroom I was immediately greeted by Leo who walked me through each and every model they had. They happened to have a great selection to chose from. I got a gorgeous white leather foam sofabed that was just as comfortable as my high quality mattress at home. Both Leo and the manager Jacob were extremely helpful and knowledgeable. They made me very happy and I will go back in the future for other furniture pieces.

Do not order from this unscrupulous business. I received a call from someone at the store who told me that my order was going to be severely delayed and I had the option to cancel my order at no cost. I accepted the offer and confirmed with the store clerk that my order was cancelled, before order the same item from a different store. I then receive a call today from another store clerk — «Eddie» with a ridiculously fake French accent because I guess they’re desperate to class up the joint — who claims that this other store person was misinformed and my order couldn’t be cancelled because why would he «want to be stuck with my special order?» Eddie was absolutely rude and refused to honor the other store clerk’s confirmation that my order had been cancelled, and called the situation «a game of broken telephone.» Needless to say I will be challenging this furniture order in small claims court because it’s not my fault that I’m now stuck with double orders of the same item.
I really regret not checking reviews of this shady store on Unilocal first, which confirms the terrible customer service and shoddy product quality.

Worst furniture store ever — we purchased a chair from Sit Down New York on the 15^th of May and the chair arrived the 21^st. It has now been a little over 3 weeks and we would like to return the chair as it is not comfortable and not stable (it tilts sideways). I called the company on the 14^th of June a few times to explain this to them and they refused to return the chair because they do not except anything that has been used for over a month. The employee I spoke to specifically said «we do not take chairs after a month» not detailing what their return policy is. I explained it had not been a month yet and she went on to say it was still too late, they only return after a few days. I called back a few hours later to speak to the manager and he confirmed that the chair could not be returned after a few days has passed. He also mentioned making exceptions for certain clients at times and taking back a chair after a week but no later than that.
DO NOT EVER BUY PRODUCTS FROM THEM!

POOR QUALITY, TERRI BLE CUSTOMER SERVICE AND THANK YOU Unilocal!
I had been looking for stools for our kitchen and thought I finally found it.
I was leery however because of a prior experience with poor quality but thought it might have been an isolated incident. My recent experience was that the customer service was horrible.
Not to go into too much detail but all the reviews are correct… they are by far
the worse. How they stay in business in NYC of all places
is mind boggling. I am glad I checked Unilocal it confirmed my own experience.

I longed, pined, obsessed over an oval Saarinen marble table for years. And my wallet resisted just as much. After doing a bunch of research and price comparison shopping, I found a great replica at Sit Down NY for literally a fraction of the price. They say you get what you pay for…
The day of the delivery, the three stooges arrived without tools, demanding very gracefully «you’re going to tip us, right» while they were in the elevator. The guys ended up scraping up our wood floor despite my many cries of «please put a towel down! Wait!» The table was beautiful, but my floor– my poor floor looks like a victim of domestic abuse.
We went back to complain about the delivery, and the manager of the store offered to come and take a look at our floor. He came, he saw, and he never responded. Tsk Tsk. A call or email would have been appreciated.
Also, during my multiple trips to the store, I asked the sales rep about marble maintenance. She mentioned that I’d have to seal it with a spray from Home Depot, and I should be fine, and that no one’s ever complained about the tables from the store. With my dumb luck, I purchased a sealant that didn’t work. I now have wonderful water etch marks on my table and have gone through a lengthy stripping/​resealing process. I wish they would have recommended a particular brand of sealant and spent some time explaining how to do it.
I waited a few weeks to write this review, to give Sit Down New York the benefit of the doubt. No one’s called us back about the floor and the delivery guys. They’ve failed miserably in customer service and I’d be hard pressed to give them my business in the future.

I recently moved to Manhattan from the Caribbean, and wanted basic furniture set up and ready when we arrived in our new apartment. Sit Down NY delivered on all fronts.
I ordered by phone, and when the bed frame I wanted wasn’t available and the sofa wasn’t available in the color I wanted, they called me immediately. I changed my order and the credit was back on my card within 24 hours.
Liz, who heads their customer service, coordinated with my highly secure building and had my furniture delivered and installed before we arrived, which was not easy to arrange. Great bed frame, awesomely comfortable convertible sofa with storage underneath, low prices, and fabulous customer service. I had no problems working with Sit Down NY from overseas.
Note that if you do not pay for delivery with set up (only $ 100 and worth every penny) they will drop curbside, which is standard.
And guys, if you email people and do not hear back, pick up the phone and call!

BEWARE!!! WORST SERVICE! POOR QUALITY! I purchased an arc floor lamp. Just like the reviews below, my delivery never showed up. Just found out through consumeraffairs that customer has the right to a refund if not delivered when promised. When they finally showed up, delivery guy put the lamp together (even the lightbulb). Months later, (the lamp was never touched, it is placed in the corner and used only occasionally for extra lighting) the lamp comes crashing down over my head. (its an arc lamp so it curves over).
The so called manager… btw everyone says they are a manager accuses me of lying that I must have hit it or touched it! No refunds a/​p mgr. They don’t provide any warranty, manuals, or manufacturer info. I am thinking about just taking it to consumeraffairs.
This place sells many replicas of italian designers and the prices are less but it’s a piece of junk and not worth it.
Save your self some grief and do not shop here!