Sheraton Tribeca New York Hotel

Worst stay in NYC ever. I wouldn’t go back to the Sheraton if it was free.
Ordered room service: two salmon/​cream cheese bagels, pancakes and coffee for $ 70. The bagels were literally the size of Bagel Bites, they forgot the cream cheese, cream and sugar for the coffee — it took two phones calls and one hour for the cream cheese to arrive.
The guy who brought our room service was extremely rude as well. No, I don’t want you to talk about how my tips are paying your rent.
On the plus side, the front desk staff was extremely polite, I have to commend them for their positive attitude.
The rooms are WAY smaller than the photos suggest. This is more of a 2 – 3 star hotel to be honest.

Front desk made accommodations for the broken internet by moving me to a new room. When I got to the new room the Internet was working.

No idea how this is a 4 star — it seems more like a ²⁄₃ star to us.
Pro/​First impression: the staff was EXTREMELY friendly & super cool. I still think this, but it is unfortunate that we don’t think as highly of the facilities themselves.
They also left a welcome bottle of wine in our room since it was our anniversary. Again, super friendly folks.
The area itself is both a pro & con. The actual street and aesthetic of where the hotel is is super depressing. It’s very very run down. However, it is a convenient area in that it is only a block or two from the NICE & visually pleasing areas of Soho & Tribeca.
But the cons…
— Aesthetic: the rooms are tiny (ok whatever) but they do not look nice. Sounds like some may be remodeled? but I assumed ours was not as it was an all yellow & brown room. Looked extremely out dated, bare, and stale.
— View: the view from our 14^th floor room was very depressing and bleak. It overlooked super dilapidated buildings and graffiti.
— Shower: the shower smelled like sour mold (dirty washcloth smell) from the moment we arrived. I honestly always wanted the door shut bc of that smell. I couldn’t find out what was causing it bc it didn’t LOOK dirty, but there was just that dirty washcloth smell, must be mold somewhere. Even every time it would be cleaned by services, it would still have that smell. Not awful — but not pleasant.
— The flush button on the toilet was visibly broken & partially missing.
— The room trash cans were two blue commercial recycling bins. Both the same. Looked like a work office — not very 4-​star chic if you know what I mean. I love that they had recycling but the fact that both the bins (next to each other) were the same, you had to decide yourself which to use as recycling and which to use as a waste bin — I doubt that the people picking up the trash know to make this assessment. Worry that it’s all just grouped together as trash in the end.
— No amenities, no mini fridge.
— Towels were the very rough, thin, cheap kind.
— TV was fuzzy.
— Elevators always took forever with often lines to wait for them (not really their fault though). Towards the end, one of the elevators was broken, though.
The cleaning lady who serviced our room was very sweet & nice, once left a cute happy new year note on our desk — again, staff was wonderful, facilities not so much.
We were really baffled why this was considered a 4 star — most 3 star we stay in are significantly «nicer» than this was.

We arrived in NYC on Dec 31 NYE and got to the hotel at noon. Since the rooms were only supposed to be ready at 3pm we checked in (2 rooms) and left our luggage in storage there until we were able to enter the room. By the time we returned it as already 5pm and I noticed a «situation» on the lobby — there were many guests complaining about delays on the rooms. I remember thinking «I’m so glad we already check in!». When we went to get keys the front desk looked trying to find 2 rooms in the same floor for us — what was weird since we had already checked in but she insisted that the first time didn’t go thru. Okay, checked in AGAIN, swiped credit cards AGAIN, she found us 2 rooms next to each other after 15 minutes looking and informed us the rooms weren’t ready yet. We asked for the rooms that were actually ready, since we wanted to rest before the party, she said they didn’t have ANY rooms ready, so we would need to wait. They gave us access to the «rewards room» with complementary snacks and said it would only take a few minutes. After over 2 hours we were able to get our rooms (7:30pm) and every time we would ask for information the front desk girl would only apologize and say it was an «unexpected situation». I don’t know how a hotel would consider NEW YEARS EVE in NYC an «unexpected situation» and be that unprepared. There was no manager on call, they were totally disrespectful with us. I will never be coming back there!!!
We requested reimbursement for the night — they offered only $ 100 off (if you booked this hotel for new years eve you know that night only will cost 5x that amount). Will not be coming back there and will definitely make sure to tell all of my friends what a disappointment it was so they don’t fall in the same mistake.

I could not talk more highly about the service from Tina and the rest of the staff– it was really a home away from home– our view was amazing– we had free HH at the top of the building, nice gym, very comfortable beds and great location!!! We will be back for sure

I love this hotel, and really nothing wrong with it every time I’m here I think why would anybody stay here. The staff at the front desk is always friendly and says hello proactively. The general manager actually tries the best you can with the resources he has to do a good job. The night shift needs improvement.

The staff here are really nice and helpful. I thought new yorkers were supposed to be rude! They almost always greeted my hubby and I when we returned or were leaving from walking about. I was really appreciative of the staff when they faxed out a bunch of docs for me bc for some reason the one in the business section was taking forever. This really made our stay here very pleasant. I give them a 5! Btw, the business section is very convenient. stayed at high end hotels and the staff here are just as considerate.
The rooms are 3 ½ stars. They are a bit small but to be expected. I would recommend bringing earplugs bc the walls are thin and you can hear doors slamming when other guests come and go. Also u can kind of hear sirens and honking. Seems to be more on the weekends. didn’t find any problems with the mattress or pillows. Good enough. The comforter had a smell, so we wrote a note for cleaning staff and it was changed by next turn down service. The bathroom was nice and seemed to be updated, my only issue was that there was a slight wet rag smell coming from the really modern looking drain in the shower. I’m very sensitive to smells.
Very convenient to get to subway stations. Fast elevators. Starbucks on the first floor.

I stayed here overnight for a concert at Barclays center with a group of 4 girls. We got a ridiculously cheap rate some how so it worked out perfectly. 2 double beds that were very comfortable, and a pretty decent sized room. The lobby was very nice, and all the employees that we came in contact with were friendly. It’s located at a very busy area of canal so you should plan to arrive and leave before or after traffic. We sat on Wooster St in 5 oclock traffic for over an hour and watched the light change back and forth from red to green with no movement… It was bad. There’s a really good corner store right next door to the hotel that is open 24 hours. The subway entrance wasn’t too far away either, so it was a pretty easy trip to Brooklyn to enjoy the show. Overall, I would love to stay again but haven’t been able to get as good of a deal as the first time!

Been here many times before — it’s a good, clean, nice hotel. Used points this time for a quick trip to NYC for our anniversary, and were not disappointed.
Upon check-​in our room wasn’t ready. We were offered four free drinks at the bar while we waiting, along with 10% off appetizers. We got to our room and there was a free bottle of wine waiting for us. And the next morning, the Club Lounge’s breakfast was picked over, and we were given comps to go to the restaurant’s buffet.
Thanks, Sheraton Tribeca, for giving us a great experience on our anniversary! I don’t know if you always give away so much stuff, but it made me even more loyal to your property!

I am usually a very organized person but I somehow messed up the reservation for my recent weekend trip to NYC. I was supposed to stay at the W but after getting there and being informed my reservation was not for the right date I immediately had to find another hotel to book. Luckily Sheraton had a room available going for $ 440. talk about steep pricing but I had to bite the bullet and book it. My girlfriend and I arrived at Sheraton 20 minutes later (keep in mind this is before check in time) and the staff kindly checked us in and provided us a room. The location of this hotel is alright; it is close to multiple Canal street subway lines. I will say though at night this area can get shady. I would not recommend walking alone especially if you’re a female.
Now let’s talk about the room; the room was spacious for NYC standards. But there were a couple of things that were not up to par. There was still trash in a couple of the areas in the room from the previous guests. There was a black stain on the bedsheet. The walls are pretty thin so you will be able to hear conversations occurring outside your room. Now the worst issue was the smell of the bathroom. The shower curtains had a very strong mildew smell and when the curtains got wet the smell was horrible. This was my only major complaint about the hotel room.
Overall this hotel did it’s job of providing me a place to sleep at night. Everyone I interacted with were kind and it’s conveniently located near a couple of the subway stations if you plan on using NYC subway.

THE PROS:
— Great location! You’re near SoHo and Chinatown
— Easy access to the subway
— Duane Reade is like 1 block away #ThankYouJesus
— Pretty ample seating in the lobby area
— Fast, friendly, and easy check-​in process
— Clean public restrooms on the 2^nd floor
THE CONS:
— Rooms are a bit dated
— Bathrooms smelled mildew-​y
— No free wi-​fi
— Canal Street is a little shady at night; don’t walk alone
— What you’ll hear all night/​early morning: Door slamming (the walls are really thin)
My experience at the Sheraton was neither good nor bad. Will C. and I ran into a hotel snafu at another location, so by the time we arrived at the Sheraton, we were just thankful to have a place to spend the night. Check-​in was a breeze. Our rooms were ready despite the fact that we only made the reservation about 30 minutes before arriving at the hotel, and the receptionist was super nice. In fact, every staff member I conversed with was friendly and helpful. The rooms were slightly under average — there was a cracked eye shadow palette a previous guest left on the ground. There was also a slight dirt stain on the side of the bed as well. All of that is manageable, of course, but what I could not stand was the smell of mildew coming from the bathroom. Gross. Thankfully, Will C. and I were only staying there for one night. I would have asked for a different room otherwise. All in all, this particular hotel is conveniently located, but is slightly lacking in terms of general cleanliness.

Disappointing for the cost and esteem of Sheraton.
Check in was a slow and painful process.
Rooms are small, and there’s not much choice at breakfast.
Canal street can be dodgy at night, I was assaulted by a man at 8pm. After living in numerous cities around the world and walking by myself I have never had this happen until now.
On the upside high room with view over Sth east side of Manhattan, comfy bed, thick blinds and quiet.
Staff were mostly friendly.

The hallways and the elevator foyer are extremely narrow, so beware if you’ve got giant luggage.
I don’t. So the Sheraton Tribeca had no downsides for me. Good gym, reliable wifi, and all the basics were right.
The immediate location isn’t amazing, as this section of Canal St is big, trafficky, and not particularly vibrant. But zooming out slightly, you get very close proximity to Soho and Tribeca. There is a major subway station within a few yards and a bikeshare station across the street, so it is quite easy to get any distance, near or far.

Upgrade to the club level floor. The rooftop view of the city, complimentary breakfast (pastries, cereal, waffles), evening snacks (granola bars, nuts) and drinks (pop, bottled water, coffee, liquor (for a fee)) are worth the extra $.
Staff was friendly and very helpful.

Definitely upgrade for a club room. The club room has water bottles/​coffee/​tea etc throughout the day and snacks and more during the evening. The outdoor patio has a great view of the city, so it is very nice to chill outside and see the sunset and skyline.
Pros: The location!
Cons: Parking upfront the hotel for even couple of minutes could be a problem because you are basically blocking a street.

My wife and I found a cheaper (not cheap since it’s NYC, but cheaper) on Priceline. We were pleasantly surprised. The service is GREAT and both the lobby and rooms are bigger than most NYC hotels. Again, key word is NYC hotels. Don’t think hotels anywhere else or you’ll be disappointed, but for NYC hotels, the rooms are bigger. It’s in a great location too close to the subway and some great coffee places like La Colombe. You can easily walk to some great neighborhoods like NoLita and Chinatown.

Pros
— SPG Club (if you have access) has a great view of the city, is indoor/​outdoor, and is very spacious for the area
— Easy access to the many trains
— Tribeca is a great neighborhood
Cons
— Poor housekeeping services
— Extremely slow elevators
— Poor customer communication (odd charges on my account to «guarantee rooms», no communication about wifi not working, etc.)
— Poor management response to high value customers (Platinum)
— Faces Canal Street
— Minuscule rooms, even if you are «upgraded»
In short: Save yourself time, there are other great options in the city at this price bracket that will not disappoint.
While the Sheraton Tribeca is experiencing upgrades to the public areas (carpeting and wallpaper), it really needs an upgrade in service. I have stayed here over 10 times for work, bound by SPG’s limited options in lower Manhattan, and have had bad experiences with the rooms. Housekeeping does not do a good job, the beds and showers are often dirty. Coffee makers work about 50% of the time, and working bathroom fans are like unicorns. I am a platinum SPG member, and upon expressing my displeasure with the service, it took 3 weeks to get a response from management (which I had to get through SPG corporate).

When planning a staycation in the city, I was looking for a Starwood hotel that would accept dogs. I came across this Sheraton, confirmed they did accept dogs, and booked it right away.
The location is perfect as its surrounded by Tribeca and Soho. The rooms however, are a bit dated and have a bit of a musky smell to them. Upon entering my room, the musky smell was a bit overwhelming and thus I asked for a room change. The staff couldn’t have been more accommodating and promptly moved me to another room. The second room was much better, but still had a subtle odor to it. None the less, I made the best of it.
The views from the rooms are awesome. There is also a sky deck that comes as part of an upgraded room package. I highly recommend spending the extra money for the upgraded rooms because the sky deck really is awesome. There is a kitchen attached to the sky deck that serves up wine and cheese to those with access. Drinking on the rooftop while enjoying the view is as good as it gets.
The rooms themselves are just ok. They are on the small side and, as previously mentioned, are the a bit outdated. The bathrooms are upgraded and very nice though. All in all, the rooms are just ok.
This hotel is in between fine and good. It’s great if you have a pet and want to be in the lower manhattan area away from all the traffic and fuss. However, from a visual and comfort standpoint, it definitely shouldn’t be high on your list. Also, be sure NOT to book a room facing canal street as the noise from the street is deafening and could completely ruin your stay.

Most of my work meetings are in the Wall Street area, so I usually try to stay at the W at Wall Street but it was full and I ended up at the Sheraton TriBeCa. And I think I will continue staying at the Sheraton TriBeCa because of the great location — 1 mile from the Holland Tunnel, 1 mile from Wall Street, 0.5 mile from Chinatown, and 1 mile from Greenwich Village. It’s also close to at least 3 subway stations.
Unlike the W at Wall Street, there is also a nice lounge for SPG platinum guests on the 21^st floor. The guest rooms are pretty small (even though we were upgraded to a deluxe room), but still met all our needs.
The valet parking is also essential (since there aren’t any self-​parking garages nearby), and I think pretty reasonable at $ 55 for a 24 hour period.

When they tell you taxis don’t wait in the front, don’t listen to them. There will be many driving by. The front desk clerk convinced us to get a car to take us to the airport and it cost $ 13 more than if we took a cab.
Rooms are small (as expected) and close together. Every time someone slams a door nearby, you will hear it loud and clear. If you decide to sleep in during the day, housekeeping slamming the door will drive you insane.
Breakfast buffet downstairs was normal. You’ll see scrambled eggs, sausage, bacon, potatoes, oatmeal, cereal, bananas, coffee, orange juice, and breads.
The location is not bad because the hotel borders Little Italy, Soho, and Chinatown. There are a bunch of different train lines nearby. Next door is Tribeca Bagels which is open late and has sandwiches you can pick up for your flight.
Gym is located on the 2^nd floor and is pretty clean. You can get free water here if you don’t want to buy any. There are a couple treadmills, elliptical machines, weights, and some Bowflex-​looking thing.
I’d stay here again if it was free. There are definitely nicer Sheratons but not in NY.

Angenehmes sauberes Hotel in nicht so toller (Tribeca) Gegend. Aber für NYC verhältnisse ist dieses Hotel zu empfehlen, auch Preislich. Wer sich an der nicht so schönen Lage stört ist hier bestens bedient. Außerdem ist man durch die nähe der Subway und Bushaltestellen schnell in einen schöneren Stadtteil gefahren.