Hilton Garden Inn New York/Tribeca

I had a good experience at their hotel over this passed weekend. The staff for every shift we encountered was friendly and courteous as well as maintenance workers working hard during the weekend to keep the hotel in tip top shape. Cassie and David were especially helpful and friendly Friday night when we checked in. Even when we realized that we’d been given the wrong accommodation, Cassie was quick to get us the room we’d requested. Housekeeping did a great job Saturday afternoon as well. Checking out was also a breeze.
I normally have no need to overnights in the city but this hidden gem made it a good experience. I would stay here again based on this trip

The hotel staff here is by far the best I’ve been around. Very genuine people always with a smile and a suggestion for where to go for dinner. SO HAPPY WE STAYED HERE!

DO NOT STAY HERE!!! They allow THEFT!
I stayed here with friends for a show they were playing on NYE and left my bag to attend the show. My colleague had an earlier flight and told me it was ok to retrieve that bag before check out which is at noon since I had a key. I gave the hotel a call around 11:15 and they told me there was NO BAG.
Hopefully you’re just as confused as I am… A large tote bag… full of clothes… MISSING before check out.
I go down to the hotel. Explain to the front desk. They look again. I didn’t expect them to find it because by now the room was cleaned out. I asked for the manager. Joe Josue did not greet me he was extremely rude and refused to do a lock interrogation because I was not listed on the room however I stayed there. He refused to follow proper procedure he did not file a complaint and when I threatened to get the police involved (which I did) he was unmoved by the actions. When I called back to speak to a supervisor I was once again transferred to Joe who said there is no supervisor just a manager. BS!
End result. I have NONE of the items I came to New York with for the remainder of my trip. Clothes seeing glasses makeup. Hair tools and a laptop!!! I am disgusted by the way the hotel handled this situation and will be taking them to court !

The front desk staff was extremely friendly and helpful. They allowed us to check in at 10:00 am and upgraded our room in spite of our reservation being Priceline. Great location, close to Soho and Chinatown and subway station right outside the front door. The room was very large and comfortable. Definitely recommend this hotel.

I really liked this hotel. Great location for the subway, although we did a lot of walking around the neighborhood. Great bakery Grandaisy on the corner of the next block.
Coffee in reception almost all day. Very friendly staff.
We were pleasantly surprised that there was a coffee machine, fridge and microwave in the room.

So before I moved to bk I used to come to NY alot and I ended up staying at a number of hotels over a year. This is a hotel that I stayed in more than once and each time it was something that made the experience not 5 stars. I was in a room once that had a view of the brick building next door for example. I just thought is was customary to make up for it in service or room size or something! Another time I was in a room and there were cigarette burns and holes on the bed and sheets. I’ll say that the hotel itself is not bad and the people working there were very very nice though which is why I give them 3 stars

What a great stay!
I wasn’t sure what to expect and everyone at the hotel was such a pleasure.
Vincent at the front desk, Edwin at bell desk and lovely and friendly housekeeping department and night desk employees.
We were greeted everytime we entered or left the building with a gracious smile by the employees.
I’d highly recommend this location to anyone looking for a warm and friendly stay.

I travel a lot for work and over the last year I’ve stayed here close to a dozen times. I’ve never had a bad experience and will keep going back. Subway is right at the hotel steps. Easy to get to-​from JFK. Staff is great and always helpful. Barry’s is next door if you want a butt kicking work out but the fitness center is nice too. I like staying in this part of town as there is much less people traffic than other parts of the city. The AOA bar/​restaurant is nice too but there are lots of other options.

Bed could have been more firm for me, but does well enough, better than most hotel beds for a person with a bad back. Room was clean. Yes, my room faced the street. But, I was fine and slept through mostly everything, even though I can be a light sleeper. Staff during the desk is very nice. Staff at night not quite as much. Maybe cuz they have to deal with intoxicated people. I would say go to Distilled nearby for a great brunch, instead of Square Diner, if you want to spend a little more. Subway stop is right there alongside hotel!!! So convenient to get uptown. Memorial is a one mile walk.

This place has consistently great rates, which is astounding since it’s in the heart of one of the grooviest neighborhoods in the city. Walk to lower manhattan sites such as ⁹⁄₁₁ museum, Liberty & Ellis island ferries, or stroll all the way up the Hudson starting just a block away. Subway right across the street to get everywhere else. Very nice rooms and cozy boutique feel with the reliability/​price of a major chain. Probably wise to select a room away from the elevator on 5^th or 6^th floor — nice view over to Canal street. Very courteous staff, clearly well trained. I’m a longtime New Yorker temporarily out of my apartment; when back in the city I’ll steer my guests here.
A really nice ol’ restaurant nearby is Walker’s.

Will stay again. Just what we needed to see family and to be near Soho and Chinatown.

My friends and I stayed here for a few nights and in terms of location, this place is great. Literally steps away from the ACE stop with easy access to pretty much everywhere.
The room itself was decent. I’ve learned not to expect too much from hotel rooms in NYC. The room seemed pretty clean, but I noticed that the sheet on our bed was ripped. Also, the side of our tub was broken (might have just been cosmetic… we didn’t actually try to use it).
The second day, the housekeeper popped in and asked when we wanted service, we asked her to return in about an hour. When we got back six hours later, it was very obvious that our room wasn’t serviced.
The staff, for the most part, was great. Nice, efficient, and helpful.
Now, you might be thinking, «Then why just one star and not three or four?» Here’s why. The valet attendant. Yeah, you read that correctly. The valet attendant is honestly the reason I am not giving this property 3 or 4 stars.
Let me explain: I needed to head to JFK. Simple, right? One of the employees at the desk asked the valet attendant to help me hail a cab. He stepped outside and said he could order me a cab, but it would take 15 mins. He told me that cabs tend of avoid their street after a certain hour because it becomes a bus route (or something like that). I should have known from the start that there was something funny going on considering the large volume of cabs driving by. He said he would go inside to grab his phone «just in case» …within the five minutes he was inside,
I saw a bunch of cabs drive by. When he returned, he said he ordered me a taxi and it would be here in 15 mins. Okay??? I didn’t ask you to do that, but whatever.
Next thing I know, he said my car was outside and that the woman was just going to grab some coffee. When I walked outside, there was a jeep-​looking car waiting. Totally unmarked, no service name on the side… nothing. Um???
So, I asked the valet attendant how much it would be since this obviously wasn’t a taxi. He quoted me something like $ 62 or $ 66. Whatever it was, it was not the standard $ 52 flat rate that taxis charge. Looking through the trunk, I could see the car’s interior and noticed there was no meter or license number anywhere in the car. So I said, «This car doesn’t have a meter or anything. I don’t have cash so I have to pay on a card…» He said, «Oh, just a card? Well, see, a card is an extra $ 6 charge.» You have to be kidding me.
I told him that was ridiculous. He took out cash from his pocket and said he’d cover the credit card charge. Whoa, sketchy much? I have no interest in getting into an unmarked car and paying more than what the flat rate should be.
I was FURIOUS. He asked, «So, what do you want to do?» I told him that he was extremely misleading and that I wished he would have told me from the start that he didn’t order me me a taxi, but that he was going to order me a private car or whatever.
I told him that I was going to walk over to the next street and hail my own cab, which I did. The final price (with a generous tip) for my taxi ride was cheaper than what I would have paid had I accepted the «private car.»

The Garden Inn brand of the Hilton chain is usually pretty good. This one is about average. The room was nice and comfortable, complete with a Keurig. The hotel was clean, albeit a bit aged. Plus, keep in mind that it’s New York-​sized, so there’s not a lot of space.
There is hot breakfast in the onsite restaurant that you can get as part of your room. On the Sunday I was there, it was chaos in the eatery. The host or hostess that was supposed to seat us were busy doing bussing tables, so we seated ourselves. We had to find our own silverware and coffee cups. They might’ve been understaffed that day because everything was much smoother on Monday. The food selection was good and included eggs, bacon, waffles, pancakes, mini pastries, yogurt, fruit and a few other items.
My primary complaint was where my room was. It was facing the alley across from the gym. There were big trucks going in and out all night long. Around 2 AM it sounded like someone was crushing glass bottles outside, so I didn’t get much sleep. It was especially rough on the night before my 7 AM flight.

Excellent location, staff, and amenities.
I was just looking for a clean, safe place to sleep on a quick visit to NYC, and this hotel is that and more. The staff was always friendly and helpful when we saw and interacted with anyone. Even though our room was right across from the elevator, I barely heard anything while we were in the room. You can’t get closer to the subway-​the entrance to the A, C, and E is right outside the door. Free wifi is a huge plus and we got a pretty good price for our room as well. Only reason I don’t give 5 stars is because the bed and pillows weren’t the best. I slept great but it was a little firm for my tastes.
Unless I specifically need to stay in another part of town next time I visit, this will be my go to place.

I am so excited to have found this gem in the Tribeca hood. Typically when I come to NY or LA etc. I try to have a ton of meetings scheduled in one week, so I can make the most of my trips. I like a hotel that is somewhat centrally located since I’ll be cabbing a lot. This hotel is my new go-​to place. .I’ve had spotty luck with boutique properties in NY– with NO customer service, so I have always been a Hilton fan and this property is a step above. The front desk employees are so helpful and friendly and enthusiastic, not robotic like many front desk experiences. The GM Steven blew me away when he emailed me personally to welcome me to the hotel and offer his assistance. I have never had that level of personal touch before. The rooms are very spacious for NY– bathrooms have a lot of room– each room has a fridge and microwave and Kuerig — total bonus. And of course it’s NYC so there are a bajillion places to order for delivery. There is a great restaurant in the hotel on the first floor– with a great patio seating area… burgers, breakfast, you get it. Great area to head out for a walk– fantastic staff… quiet dark rooms for sleeping. Excellent. this is my new go-​to hotel for NYC visits. Highly recommend.

If I could I would give 6 stars. I booked this hotel months out and got a fantastic price. However I kept worrying b4 I got here because of some of the shaky reviews. Well I need not have worried. From the second we walked in the door to the moment I left they were FANTASTIC! Special kudos to Joe at the front desk. All the front desk clerks were fantastic but Joe really took care of us. I am hh gold so we got free breakfast and it was good. Basic variety of food with excellent service all 3 morning we were there. The last day however proved why Hilton is my brand and why service is everything. One of my traveling party got food poisoning from something he got off the street. He called down to the desk after hours of «having food poisoning» was literally shaking… He asked for something to be brought up and the front desk person ran up a free Gatorade. Who does that? Hilton people that’s who. Also my person was so sick they had to book a later flight and joe at the desk was able to find a room for them to crash in to a much later than normal checkout.
The bellman also hooked me up with a car svc to airport that costs less than a cab.
Nothing beats great customer focused service when you’re away from home and sick.
Bravo to all the employees and mgmt of this hotel. Kudos!

Great location, but some quirks that clearly need to be resolved.
First, let’s talk about the elevators. Or should I say «elevator». singular. Look at how many reviews mention the ONE working elevator. What could possibly be taking so long to repair? At one point during my stay, BOTH elevators were down (albeit briefly).
Because of my odd hours during this business trip, I was unable to take advantage of the free breakfast. Since the room service comes from the attached restaurant, I never actually ordered delivery — I just went downstairs and got food to go. That’s a whole other story. One word: Mediocre.
The location is perfect for catching the subway. Location is close to several good restaurants and fast food spots. Staffers were very nice and accommodating. Especially Housekeeping who gets a special shout out for leaving me extra coffee pods when I asked (the standard supply is only ONE regular coffee pod. ONE. I scoff at your ONE coffee pod. Leave me TWO daily, minimum!)
Water pressure in the shower was sketchy. Sometimes great. Sometimes weak. Sometimes both during one shower.
I probably would consider staying here again, but my accounting department hated the practice of charging my credit card every few days because it makes the expense report a p.i.t.a.

The Good: This hotel has a great location at 6^th/​Canal. The entrance to the Subway is literally a few steps from the front door of the hotel which was the most important factor. Extremely convenient!
NY hotel rooms are notoriously smalll however the double room here was a nice size by NY standards. Enough room for 3 ladies but it did get crowded quick with all of our luggage since there is no place to really store the luggage.
This hotel was very clean and each room has a microwave and fridge. This saved us $ as we were able to pick up groceries/​snacks from Whole foods on the first day and store in the fridge. They also offer free tea/​coffee in the lobby at all times.
We were able to snag an Awesome deal on the hotel website for under $ 200 a night during a busy weekend when other hotels were $ 300+/night.
FREE Wi-​fi at this property & a Keurig in every room.
The Bad: This Hilton has «average» service. We had to ask SEVERAL times for extra towels during our stay. You also have to be specific as to how many and which size towels you are requesting. First night we asked for «More towels». We were delivered «2» Big towels. Next night i stopped at the front desk and asked for extra face towels. We were delivered exactly «2» face towels. Next day we left a note for housekeeping to leave «3» extra face towels in the room. They left 3 extra face towels but still only 2 big towels. We learned that we had to leave a note and be very specific.
The thermostat was weird in that we were either freezing or Hot we were never able to get it right. At 74 or lower we froze. At 75 or higher the heat came on.
I read Unilocal reviews that the elevators were slow and guess what… they are slow. The issue is that there are two elevators but only ONE elevator is in service. This led to long wait times at the elevator. Its a small hotel but even still an add’l elevator is needed. Luckily were were placed on the 2^nd floor so we had an option to take the stairs if we were in a rush. We often took the stairs coming down but it was a trek going up since the 2^nd floor was actually 4 flights up.
Overall: I would stay here again because the location, amenities, and price can’t be beat! However, I would sincerely hope that they get both elevators working.

There is nothing special about this Hilton location beyond its location. It is in a great spot if you will be walking around Manhattan.
The rooms are very basic but they seemed clean. The front desk staff is in a hurry at all times so you really have to force them to focus in if you have some sort of special request or need. The restaurant in the lounge is decent as well. This particular Hilton seems like a much lower end hotel than what you will usually find at a Hilton, but the location is great so if you are not someone who likes to spend time at your hotel and just want to see the city then you will find it practical.

Great hotel in a great location. Super friendly staff, very clean rooms. Amazingly comfortable bed. Right by the Canal Street subway stop. Quiet at night. Contemporary lobby with cookies in the afternoon and infused water all day.
The room was normal sized for a NYC hotel in that you couldn’t open the door to the room and the bathroom door at the same time, but it was clean, the beds were adjustable in their firmness, and they had free wi-​fi.
The rate was very reasonable as well. I would definitely stay here again.