Sheraton New York Hotel & Towers

Great experience, spent two nights with my kids there.
Walking distance from Nentiado store.
Lobby is great location great, close to central park & the halal guys

I have stayed at this hotel on seven different occasions (over seven years) for a total of about 40 nights. My experiences have been all over the map. Some stays were outstanding, some were very bad. However, I’m going to review my most recent stay, which was from March 27– April 3, 2015.
I was there because of a huge conference (National Model United Nations), which takes up much of the hotel during that week. It’s about 2000 college students from all over the world, which can not be an easy thing for a hotel to manage.
I have a health condition that makes it very difficult for me to climb stairs, but because the hotel is so packed during this conference, the elevators can take AGES. So I requested a lower-​level room (floors 5 – 9) two months in advance. When I checked in, they had me on the 14^th floor, which was just not going to work. So after talking with a supervisor, I was reassigned to the 5^th floor. There were technically no regular rooms left, so they put me in a «parlor room» (a meeting room) with a pull-​down Murphy bed. They were very apologetic about it, but as it turned out, the room was fantastic. It had tons of windows (two entire walls, because it was a corner room), two comfy chairs, a large sofa, two ottomans, and a dining table with two chairs. There was also a mini-​bar area with a coffee/​tea maker, and a large glassed-​in shower. I had a mini-​fridge delivered ($ 35 for the week) that I stocked groceries in, and it was the most comfortable Sheraton stay I’ve had.
The only downside– and this is a big one– is the noise. I don’t mean the street noise (it’s central Manhattan, that’s to be expected). The noise from other hotel guests (college students, I assume) was INSANE. The walls are pretty thin, and the doors are heavy, and literally everytime I fell asleep, I was jarred awake by a LOUD slamming door. One night I counted more than a hundred door slams by the people staying in the rooms on either side of me between 11pm and 2am. The hotel does a decent job of trying to stay on top of noise complaints, but there are just too few staff to handle it efficiently. As a result, my otherwise outstanding stay was marred somewhat by the inability to get a good night’s rest due to this issue. Oh and I had a lot of issues with my television, but since I was there to work, that was only mildly annoying. Wifi in the rooms is not 100% reliable, but has definitely improved over the years.
The food is okay. I don’t recommend the food in the bar area, but the breakfast buffet is quite good (although expensive at $ 35). Room service is about what you’d expect.
I do want to specifically mention a couple of hotel employees who were very helpful and gracious to me during my week there: Molly at Reception, Ms. Cox from Housekeeping, and Samuel Alwadi, who made several deliveries (fridge, hangers, pillows, etc.) to my room. I actually remember Ms. Cox from previous years’ visits, and she is so friendly and welcoming when I’m leaving my room in the morning, that it cheers me up on the way to whatever meeting I’m running off to, so thank you to them all, and I hope their supervisors are reading this review!
Also, I should mention that this hotel is adjacent to everything in Midtown. The world-​famous Halal Guys cart is just steps away, and there are too many excellent restaurants in the area to name (although I’ll mention a couple of my favorites: Victor’s Café, and Rice ‘n Beans.) If you like organic, healthy food, try Westerly’s Market on 53^rd and 8^th– it has EVERYTHING. Their green drinks are life-​affirming. And if you do yoga, try Reflections Studio, which is just a few blocks away.

Clean hotel room with access to 44^th club room– No wifi in room, ¼ of shower door missing, but I must say, their customer service is TOP NOTCH! I mentioned that it was my anniversary with my husband & the check in team person, Feleon (?), was super amazing and gave me a high level room :) we will definitely come back! Amazing people like him makes lasting customers !

I attend this hotel every once in a while for the gym. I was able to obtain a gym membership because of a voucher from living social. They have a lot of machines and weights (no kettle balls, though), which allows me to make the most out of my workout. The staff are pretty laid back and friendly, and they have lockers for your clothes when you are working out. My voucher lasts a few more months, so I’ll continue to attend!

Christmas party was I attended was thrown here. Very classy hotel right i Time Square.

My husband and I stayed one night and we can’t say enough wonderful things about our stay. The customer service was top notch. From the moment we checked in to the time we left, everyone ensured our stay was exceptional. The hotel is centrally located, has a parking garage and is easy to locate. We are definitely coming back.

Meh. Rooms are standard. Lots of seating in the bar area. You can meet to talk business. They never care if you are staying or not, you can always have coffee or a drink or really just sit around. Location is good for meetings and central for tourists. You might even find a plug behind the ficus plant.

This is the WORST hotel i’ve ever had experience with in my LIFE. I travel for work constantly and this is the most horribly unorganized place i’ve stayed. There are 3 different elevators only going to certain floors and lines are MISERABLE. The concierge recommended 2 out of 3 terrible places to eat. The TV’s don’t turn up past a certain volume level (which is inaudible) I called to get fixed and they said they lock the volume to respect other guests (Socialist much?) and said an engineer would be up soon to fix. 45 minutes later someone showed up only to say he didnt know how to unlock it. Second guy came 30 minutes later played with it and said it fixed and to wait for it to turn back on. Guess what. NOPE! Still cant hear. I would NEVER stay here again and wouldnt even recommend it to MY WORST ENEMY.

It sucks
Soooo corporate and lame
Also can’t get food delivered from a restaurant directly to your room. I was in for the night, all cozy and already paid for my meal. Kind of sucked.

Ok, not fancy and large, but highly functional.
I spend 20+ nights a year in Midtown, bang for the buck this is as good as it gets.
Great location, front desk people hustle, rooms arw decent size and clean. great gym

Stayed here over a weekend in NYC and loved this place. Good food in the downstairs restaurant. Would definitely stay here again when in Times Square.

My visit to New York City was Fantastic and The Sheraton Tower was everything we needed and MORE !
The minute we stepped foot in the hotel we knew this trip was going to be special, the Front Desk Agent was attentive and listened to my ramblings about our fist visit to NYC together as a Couple and how I wanted to impress my sweetheart with the perfect trip, the front desk agent rapidly checked us in with an upgrade to the SPG floor with Concierge Level access.
Our room was very neat and tidy with a wonderful view of Manhattan, so we dropped our bags and headed back down to visit with the concierge, the concierge were all busy, but within a few minutes we were being guided toward everything that we wanted to see on this short visit. The Gentleman at the Concierge Desk took his time to make sure that these two Tennesseans were comfortable with getting around the Big Apple.
The Concierge Lounge hosted complementary appetizers and beverages around 5: PM with the cappuccino machine always at the ready, also their lounge offered Fresh Fruits, Cold Sodas, Bottled Water whenever you wanted. At 7: AM the next morning we wandered the lounge in to find Breakfast being served with the most amazing panoramic view of the city. The Lounge attendants were very attentive to our every need.
To top off this amazing visit, I noticed I had lost one of my favorite shirts on the trip. Thinking that I would never see this sentimental article of clothing again I thought of one last effort, so I called the hotel and was connected to Guest Service Agent Karen Tito who took my information and asked if she could call or e-​mail me back with her findings, of course I agreed.
What a surprise to get an e-​mail that they had located my shirt and would be mailing it back to me.
I am not at all surprised at the level of service we received while staying at The Sheraton Tower in NYC, however much to my surprise they treated me like family.
Well Done Sheraton Tower !
Special Thanks to the Housekeeping Staff who found and turned in my beloved shirt and Ms. Karen Tito for taking the time to do the legwork finding and return it to me.

This is clearly an quantity over quality type of place. There are hundreds and hundreds of hotel rooms that are priced much too high for their quality, and this hotel obviously likes to keep as many of these rooms full as possible at all times. It takes a long, long time to check in and check out, there is almost always a line. Rooms are rarely ready for check in before 3:00 PM, despite a large housekeeping staff. The rooms are pretty tight and undersized for their prices, even by New York standards. Wi-​fi access is only free in the lobby. If you need wireless internet in your hotel room it will cost you $ 14.99 per 24 hours.
The staff at the hotel are pretty friendly. The doormen will happily hail you a cab with a smile and a joke. The beds are large, comfortable, and have good pillows. I slept well, but if there is noise in the hallway on your floor, you will probably hear it. There are large HD TVs in the rooms, but very few of the TV channels are high definition.
My stay at the Sheraton New York Hotel & Towers wasn’t unenjoyable but it was certainly nothing special. For the expensive price tag I would much rather stay in a smaller hotel that is more focused on higher quality.

It is an OK hotel. Clean room, parts of the lobby looked kinda worn out.
Close to transit and a lot of mediocre restaurants. For the price you get a bed and
not much more… not even wifi. Will look elsewhere next time in town.

The rooms are so small, but the complementary breakfast downstairs was quite good. and the staff was as helpful and friendlier than one normally encounters at a Manhattan hotel. The location is hard to beat.
If someone would kindly remove some of the unnecessary or oversized furniture I would consider returning.

By no means is this a 5 star hotel… or even a 4 star hotel. Really, it’s a 2 ½ hotel with a bit of shine, but I’m missing the point already.
This Sheraton can be a huge value. I’ve seen rooms here for under $ 100 a night, and for being on 7^th Avenue in Midtown that’s a steal. It’s fairly clean, the rooms are satisfactory, and the location is great if you want to be near Times Square. I’ve only stayed here once in 2008 but my company puts people up here every year during the big legal trade show.
The most recent trip (last week) had me at the bar area in the lobby. It’s pretty underwhelming and the drinks are overpriced, but hey… it’s a hotel bar. Go out and explore!

No complaints, but nothing to write home about either. The hotel is large and overall well run, I have stayed here many times and never had an issue. I can get my SPG points too :)

This hotel is 3 to 3.5 stars tops. Definitely not the 4 stars they say they are. However, at the Priceline deal I got, I definitely think it was a good value. Location is great for touristy stuff. You don’t even have to get on the subway for most things.
The service is just sort of OK. There are long lines everywhere and the people aren’t rude or anything, but they aren’t as polite and helpful as I’ve come to expect from those in hospitality.
At first glance the room finishes appear to be 4 star quality, but upon closer inspection the quality just isn’t there. When they remodeled they didn’t take the time or money to really take it down to the studs and make it a luxury hotel.
On my next trip to New York I’ll probably go back to one of the nicer boutique hotels. But if you’re looking for something smack in the middle of all the tourist attractions for a good price (on Priceline, don’t pay full price, not worth it) then this is the place for you.

Nice recently renovated hotel with spacious for NYC rooms (but small bathrooms). The hotel has a great location close to Times Square, right by the subway and also close to Central Park. We were there the week of Thanksgiving and were able to easily see the Macy’s Thanksgiving Day Parade by just stepping outside and walking a little bit.
Our room was quiet and even though we were right outside the elevators you couldn’t tell. We also couldn’t hear anyone outside our room. I would recommend this hotel for families and those looking for the tourist NYC experience!

I scored the Sheraton on Priceline’s name your own price for $ 110 /​night + taxes. The total came to about $ 140 /​night.
The location is ideal as it is right next to the B, D, E subway lines and a few blocks from other lines. Be forewarned: you will be in the heart of tourist central.
The rooms and bathrooms are nice. Somewhat small, but spacious for Manhattan.
On my 10 day NYC excursion, I was hotel hopping, and stayed at The Standard at the Highline, Double Tree Metropolitan at Lexington/​51^st, and Marriott Eastside on Lexington/​48^th. The Sheraton was the only hotel that had the audacity to charge to use their Fitness Center… yay for nickel-​and-​diming the customer! (–1 star)
Also, the lobby is always super busy and the elevator bank is always a cluster f***!
A decent hotel, but «Meh. I’ve experienced better.»