LekSpa

Disappointing customer service — would not go back
Admittedly there is always a level of uncertainty when using a Living Social voucher to purchase a good as to whether your custom will be treated at par with that of a full-​price paying customer. It seems, in this case, the answer is a definite no.
Despite receiving a confirmation email the day immediately prior to the couples’ massage I had booked at Lekspa, when I arrived at the venue (which, make no mistake, is a Gym, not a Spa) 20mins early as requested, there was nobody there. 30mins of waiting and a masseuse, or indeed any Lekspa employee, failed to arrive, and the Lekspa ‘help-​line’ was not being picked up (despite calling continuously between 5:30pm-6pm, well within Lekspa’s business hours of 10−8pm). The Gym receptionist knew less than I did about the spa, and was unable to offer any advice or service beyond ringing the very same number I found on Lekspa’s website.
Upon emailing Lekspa, I was offered a complimentary 30mins extra on top of the 60mins I had booked, when rebooking my appointment to account for the inconvenience. Of course, I was unable to take advantage of this given, despite 2 weeks of back and forth, we were unable to reschedule the appointment. Now you can make your own mind up about how much of this was Lekspa’s fault — but for a service that retails at $ 240 pre-​tip or tax, I had expected much better customer service.
As a side note — this is not the luxury spa that Lekspa’s snazzy website makes it out to be, it is a corridor off of a Fitness Centre in an outdated hotel; unless Lekspa has a direct wormhole to Bangkok, their website’s claim that Lekspa is ‘the best Thai massage in New York’ is seriously doubtful.

I’ve been coming here for more than 2 years now. It started with a Livingsocial deal for a massage/​facial combination and I loved it. Once you are on their email list, you always receive good deals.
It is not the typical spa place with fancy waiting area and tea but the treatment is really good and the products are mostly organic. The treatment rooms are very clean and quiet. Gina gives an amazing facial and my skin glows for days. I have never had a reaction and I have super sensitive skin.
Definitely a hidden gem if quality of treatment is more important to you than a fancy waiting area.

LekSpa has been a very disappointing experience. Took me in 30 mn late, for a massage in a shabby room with an over-​talkative masseuse. Not relaxing at all, and definitely not worth the money ($ 60 with a voucher, $ 9 in taxes, $ 10 in tips= $ 79 total).
I will never go there again. At this price, it’s easy to find anything better.

I used a Gilt voucher for a custom facial. It was heavenly! I read the reviews so I knew to expect to use a gym bathroom and not to expect too many bells and whistles but I was blown away. I am not actually sure of my estheticians name but she was incredible. The room was relaxing and clean (most importantly). The products she used were all organic and basically fragrance free (also very important to me). I wish that she had explained some of the treatments she was using during the facial but she was happy to tell me after the facial. My skin was super dry and she threw in a complimentary hydration mask (I think…). The scalp massage was the perfect ending to my facial. My skin glowed and is still glowing the day after (and I didn’t even breakout). I would definitely go back– the $ 50 gift certificate they gave me upon leaving may also have something to do with that :)

Good Place with Online Deal. Do not overpay for this place. I am a spa fanatic so this review is based on many yrs of facials, massages and pampering. I had the thai/​swedish massage combo with Tika & back facial with Gina. Here is my feedback:
1. This is not a traditional SPA with lounges, luxuries, etc. Its a nice place to receive resonably priced body treatments.
2. Back facial was a pleasant experience. Gina performs a great cleaning with a 5 minute back massage.
3. Do NOT make the mistake of getting the COMBO. Choose one massage rather than having them combine services.
Overall, this is a upscale Thai Massage spot with good facials.

I recently went here for a Detox Facial with Extraction that I purchased through Gilt City. The aesthetician (she never told me her name) was friendly enough but I feel like she spend more than half of the facial out of the room while I was getting steamed or letting a mask soak in. She didn’t tell me any of the products she was putting on or really ask about what I currently use on my skin. My skin felt ok afterward but wasn’t really any smoother or cleaner than when I came in. I’m just glad I paid the Gilt price and not the normal $ 140 charged for this service.

I returned for another massage + organic facial with Tika. It was pure heaven. Since I sit in front of a computer all day, my neck and shoulder is ALWAYS tight. Tika worked on those areas and I felt a big difference. Thai massage is the best.
Tika did clean out my blackheads this time (she said she was doing it as a favor to me). :)
She offered a add on — collagen mask for only $ 30. I know they usually cost a LOT more so I said yes. I love the results.
I would have given them 5 stars if not for the bathroom situation. Since they are located inside a gym, their clients uses the bathroom of the gym. It is very small and the floor is always wet (from people taking shower and walking to their lockers etc). The bathroom need to be monitored and be kept in better shape. It is okay and it’s what you expect for a gym. But for the spa, it’s minus one star.

I wont be back. While I stand by my previous review in which I mentioned that the location of the spa being in the fitness center is not a big deal, I need to now mention that the fitness employees are a separate but nonetheless important issue. I have found them to be rude and invading during my visits. Everyone who works for LekSpa has been wonderful. I would suggest they find another location or have a conversation about professionalism with the fitness employees. I feel bad for this business that their location choice may impact their success.

The spa is hidden behind the gym in the basement of the Sheraton Hotel. The massage therapists here are very skilled and friendly. Tip: promotional packages can be purchased at the reception desk (which is shared with the gym) and are usually at a deeper discount than those advertised on the website.

I got an organic facial here, from Tika (? think that was her name, she was super nice). Great, relaxing experience and definitely one of the best facials I’ve received. I don’t mind that it is located within the Sheraton, I believe they have claimed a hallway off to the side of the Fitness Center, so the space felt private. The room was super clean, quiet, and nicer than many spas in NYC. I’ll definitely be back for more facials and try their massages in the future as well!

I have been here twice, both times for a massage w an organic facial.
The first time I had a massage by a man, and then a woman did my facial, it was very relaxing i fell asleep during the massage, then fell asleep during the facial and woke up with a super smooth face.
The second time a woman did both the massage and the facial, I believe it was Gina. but im not 100% either way it was really good.
I love their massage therapists, I tend to have really sore muscles from working out and having bad posture and they really get all the kinks out.
I agree with the other comments, the place is tricky to find. Its inside the Sheraton, downstairs inside the fitness center.
Booking the first time was a little difficult, but that didnt stop me from booking again, the second time I had no issues. I will keep coming here.

The facial was very nice, especially the facial massage and scalp massage. The main skin care technician, Lek, seemed knowledgeable and worked my skin well. After the facial my skin wasn’t blotchy and was very smooth.
A few words to the wise:
1) The facial did not include extraction or enzyme peel, which was an additional $ 25. Most facials I have had included extraction, so I found this to be a little odd.
2) The business is located in the fitness club of the Sheraton hotel at this time, though the business owner is hoping to expand soon (they have only been in business for a year). The facility was fine, and they even offered a free water bottle after the facial which was nice. It did take me a few look-​arounds to find it, but once found it was fine.

The fire alarm with bright blinking lights went off 5 separate times during my facial, someone walked in, in the middle of my facial to whisper something to the person doing the facial, and loud thuds could be heard coming from the ceiling. All the noise and commotion took away from being able to relax and enjoy the facial.
Like another reviewer said, it’s definitely something I could do at home. The scent of the products used were really good, the first product smelled, like lemon & sage, the next (scrub) smelled like puréed kix (the cereal), and the mask smelled like matcha green tea. Most of the products were brushed on for careful application. My appt began about 10 mins later but ended at the time it was designated to end, no extra time.
I would not come back, I should have been offered a do-​over facial at another time, since there was a lot of noise and I could not relax. While they apologized for the noise, my spa experience was ruined.

I had a Living Social deal for a 50 minute organic facial and 30 minute upper body massage. This spa is not your traditional day spa, you have to go through the fitness center at the Sheraton to access the treatment rooms. Their really is no spa waiting area but that’s okay, the staff is really friendly and very nice. I arrived 20 minutes early, the lady that was going to do the treatments was available so we started early.
I was led to a treatment room and the masseuse mentioned we would start with the massage first. She asked what kind of pressure I liked, but at first her pressure was too soft and it was tickling me so she applied stronger pressure. She did a great job with the massage, with continuous strokes and pressure. She then moved on to the facial. I was happy I didn’t have to move to another room since I was enjoy a nice nap. The facial was not like any facial I’ve ever had before; she cleansed and scrubbed but steamed for less than a minute and there were no extractions. I did enjoy the facial, but I honestly would not pay $ 140 for it.
Overall, I had a good experience but I doubt I would go back unless I had a deal. I think this is a no frills type of spa and the prices are too high for what it has to offer. There are too many other spas in the city that offer similar services for cheaper prices.

Things started off rocky, as my appointment turned out to be 3 hours later. I must say I was quite peeved.
However, once the therapist started my facial it all went away. She was trained in London. Esthetician training is much more extensive their than in the states.
I quickly relaxed and even let her do extractions. I usually forgo extractions and do them myself. My skin felt hydrated and jump started for Spring.

Like many others, I had a LivingSocial deal to LekSpa for a 30 minute massage and 50 minute organic facial. It is a little strange that the facilities seem like they have basically just a couple of leased out rooms in the Sheraton fitness center.
The massage was pretty good; it would have been nice if it was full-​body as opposed to just neck, back, and arms, but that’s okay. I did find it kind of weird to be at a massage and leave my jeans on. The pressure was great; I told her I was fine with a lot of pressure and she definitely did not relent on me.
This was my first facial so I cannot attest to how it was in comparison to other places, but I did enjoy it. The products all had a fruity scent and my skin felt nice, clean, and soft afterwards. In fact, I even fell asleep during the facial because it was so relaxing.
The listed prices online for the spa are pretty darn expensive so I don’t know if I would come here without a deal, but I did enjoy my experience.

Very relaxing & intimate!
You have to enter LekSpa through the hotel gym, but don’t let the first impression fool you. The ladies at LekSpa treated me so well and I left feeling so relaxed and pampered!
I had a LivingSocial deal for a 50-​min. organic facial, but ended up getting a complimentary 30-​min. massage by mistake. I was puzzled to why I was being escorted into the massage room, but just went with the flow and didn’t know it was a mistake on their part until the end of my entire session. Of course, because it was an error on their part, they didn’t push me to pay for the massage.
The massage was on point. The masseuse was very gentle yet her hands were really strong. She asked me if the pressure was okay, which was appreciated. The facial was just okay. It was nice for the esthetician to switch some of the products she was originally going to use, but the experience wasn’t «oh wow, I’m glowing and feel amazing». At least I didn’t break out afterwards, so I know the products are legit.
I would definitely return to LekSpa if I wasn’t a full-​time grad student = poor. Their facials and treatment rates are very reasonable, and the staff was wonderful.

I will never go back. They are terrible at booking. I arrived on time for my apt. The man was 10 min late and wasn’t even aware I had an apt. double booked so my massage was very rushed. I had to go back for my facial another day that was apart of my package. When I came back the next week for my apt. They double booked again and sent me away to come back! I have never been to a more unorganized spa and will never go back.

I got a deal from livingsocial. I got a 50 min facial and 30 min massage. It was really good, very relaxing. The spa is located inside of the Sheraton hotel — in the lower level, you take the elevator down to LL and go to the gym. There’s only one bathroom in the gym for the ladies — fyi. I didn’t get any extractions during the facial. I did get a mask that was itchy, but that is because my skin is dehydrated and dry. Afterwards,
my skin was nice and smoother. I would go back but their regular prices is very expensive — $ 149 for facial and $ 70 for ½ hour massage.

You haven’t had a real resort-​grade facial until you’ve been to LekSpa.
First off, it was conveniently located. After having worked in midtown Manhattan for so many years, it’s nice to find a midtown spot that is not pushy, tacky, or rushes the treatment (I detest when the spa does that). I can sneak into here during my lunch hour.
I’m a spa junkie and have been to Bliss, Ritz-​Carlton, etc. But this facial was truly different from the rest of the pack because not only did I come out with glowing skin but my entire body felt rejuvenated. The treatment incorporates lymphatic massage and soft touches to my shoulders, hands, and head. She incorporates touch, scents, and soothing music into the experience.
I’m definitely hooked. This place is very simple in its environment but the treatment is really first-​class. I felt like I was in Bora Bora all over again.