SEE

SEE has more distinctive/​unique styles on hand than Warby Parker + other mainstream shops. I love the looks, the quality, the craftsmanship, and the rockstars who help you out when you get there. I get the sense that I’m not just getting a new pair of glasses; I’m actually getting a new, integral piece of my identity. It’s perfect that the shops feel more «boutique,» because I feel more comfortable trying different looks there than in a bustling, high-​volume space.
Shout-​out to DANIEL at the SoHo store! He was incredibly helpful at digging up my info in the system and helping me find a similar style to my last pair of SEE frames, sadly lost by an airline. They should add a «Home Try-​On» program like Warby Parker. SEE’s frames are so distinctive that I’d love a way to try new styles at home with my other clothes!

I am from California and was visiting my daughter in NY. We just happened by SEE, and as I had been shopping for frames for many months, we popped in. I absolutely loved their selection and bought a pair of frames. My choice was to bring them back to California for lenses or leave them there. SEE was great with my insurance coverage, so I choose to do it there. Because my prescription was out of date, I had to go back to California and send the scrip back plus I require Transitions, Progressives, and scratch resistance for work. I also had them add nose pads, which I prefer. I was VERY doubtful that they would come to California without having to be adjusted or sent back but they were PERFECT! Muse and Daniel did a fantastic job getting these glasses to me and I couldn’t be happier. Thanks!

Helpful staffing, wide selection of frames. knowledgeable. very personable and professional eye doctor.

I am updating my review to reflect the extraordinary effort put forth by See to address my issues once I posted my earlier review. It is rare indeed these days in my experience for a company to step up and immediately deal with my complaint in a virtual instant. So with that I am reversing my stance and endorsing them. And I Iove my new glasses.

I have reviewed this location before but… I went back recently (2 years later) for some new glasses and I have to say, again, excellent customer service and a great unique frame selection. If you haven’t already, check this place out.

I love See. I’ve bought and loved several pairs from a different location over the years, and after a move to NYC needed a new set — the folks at Soho location were so helpful. I had an eye exam with their in-​house optometrist, who was nice and seemed thorough (and stylish!). Although it was a Saturday, they weren’t crowded, and both of the salesfolk were focused on my needs and desires, but weren’t pushy. Shout out to friendly Craig, who helped me the most, and was so sweet while he did it. Great customer service and I can’t wait for my new glasses to come in. Thanks, See! Love y’all.

I initially had a very negative experience with a sales clerk, but the store manager, Muse, ended up taking care of my issue and completely changed my experience with the shop. He went out of his way to make sure that I was taken care of and the issue was rectified.
Their glasses are very unique (they’ll tell you how they only sell 100 pairs of each).

I went here super excited after a friend showed me their website with an incredible selection of cool frames. Upon entry male employee was incrdibly rude. Julie, who helped me was amazing! I ended up with an awesome pair of sunglasses, and might go back for a couple more pairs in the future, but was less inclined to drop alot of money after the experience with the male employee. I’ll definately call ahead and make sure Julie is working though!

I love this store! They have excellent customer service, the best looking frames and really great prices. I also had the best eye exam there. Their slogan is sooo true, «hip without the rip!»

i got a pair of glasses almost a year ago, and i know i should have brought them back when i first realized they were defective. my bad, but what led to that is their responsibility. the salesperson who helped me was obviously on his first day or so. i have since stopped in and asked a question or two (do the temples come in different sizes?) and it’s clear that the sales staff doesn’t always know their stuff. the temples on my glass are way too short and tho’ comfortable in the shop, after wearing for an hour or so and gettiing up and down, the glasses fall off. these are no-​line bifocals and the reading part of the lens is way too large (verified by my eye doctor) and it causes alot of what i look at to be out of focus. terrible!

I had a great experience at SEE. Great selection of glasses. All the staff were friendly and helpful, especially Mus who helped me with custom made glasses.

They told me that I would receive my glasses within 5 to 10 business days. I mentioned a couple times that I will travel overseas and won’t be able to wait longer than 10 business days. They said that it would not be a problem, they put a note on it and I would get it on time. I specifically called earlier this week again and reminded them that I need it before the week ends. Now at the 10^th business day, I’m calling again and hearing that the lab has not received their note (?) and I won’t receive my purchase on time. My advise to anyone who buys prescription glasses from this store and needs them in the timeframe they promised to deliver, is to call them everyday and remind them to sync with their lab. Because apparently, mentioning a couple times is not enough to grab their attention. Not happy, won’t buy another pair from them :(

Great customer service, beautiful store, cool, colorful, unique, fashion forward options: cat eye, conservative, hipster, etc. Hard to find good frames for me, but there were plenty of options for a my big head… (and for small heads too!). They take insurances, but offered good deals even without insurance. Multiple locations but the one in SOHO is pretty big.
The employees cared to greet me upon entering and say goodbye as I left. Mus, the store manager, was super personable and knowledgable about his stuff, putting me at ease with a process of selecting glasses that can be overwhelming. Well organized, clean store.
Got a great eye exam from the eye doctor here and good customer service from the employees with Fashionable options. I will definitely be back when I’m in New York.

It was time for a new pair of glasses. I had the displeasure of dealing with another Optical chain last year, however, I did have the pleasure of working with Pete, one of the managers there. He turned a terrible situation into a more than positive experience. So as much as I didn’t want to, I went down to the other Optical store, because my experience with Pete was so awesome. Well to my surprise, I found out that he was no longer with that chain, but had come over to SEE. Well I took a walk down there, and to my surprise he was there! WIN!
He did not disappoint. AWESOME CUSTOMER SERVICE!!! He was able to get me exactly what I wanted. He made my afternoon! Kudos to Pete. He is indeed a stand up guy and the full embodiment of what amazing customer service should be. SEE has gained a new customer because of Pete!

I am so happy I ran into this store on a gorgeous day while strolling thorough SoHo. I was looking for something different when it comes to my glasses. I peeked inside and saw that they have awesome frames. The store attendant was helpful in choosing and looking up info –like whether my prescription would fit in the frame.
I wanted to do an eye exam but unfortunately the eye doctor was not in the store that day… But again I was pleasantly surprised when the store attendant said i could see the ophthamologist at their Bleecker street store in The Village. They worked nicely together and within 10 days I had my new hip specs just in time to fly back home.
Great experience and well worth the visit!

Everyone at SEE is fabulous! So helpful and fun and made it a great experience. Dave and the crew got it together for 3 of us in my family to look up to date and great in our new specs. We have been going to SEE since they opened. The eye exam is always professional and the turnaround time for the glasses was quick. Can’t say enough good things — GO! Prices are what you would pay across the city, but service is ¹⁰⁄₁₀. They were even lovely and friendly to tourists who came wandering in all the time we were in the store.

SEE is the best place to go for glasses in the city.
They have a fun selection that ‘s relevant and fun and isn’t about what brand the frames are.
A great associate named Carl helped me find the perfect pair. And it took a while… He must have offered about 10 pairs to try on with no complaint and just kept offering glasses to try on. Finally I found two great pairs that went into my «file» that they held onto for me because I couldn’t make a decision at the time.
When I went back for my exam I chose a great pair that really looked good on me and that would work for day and night. There was another associate there too, Patrick, who was really nice and helped me decide what to purchase in terms of no-​glare lenses and why they’re truly better. I ended up going that route and I have no regrets there.
It was all really affordable too, not one of those purchases you have to justify or worry that you spent too much.
Seriously go to SEE

Came in with a voucher, got a pair of (awesome) frames and transition lenses, it was very easy process. The staff did all the work of picking out 6 different frames after I told her what I was looking for.
After picking it my glasses up they were crooked and I thought overall broken (one of the hinges had a large gap). It was the last pair and somehow it got past quality management… anyways I went in and I exchanged it for a new frame after trying readjust the broken one. It was the same frame just a different color.
After walking around on a cloudy day with my transitioned lens, I decided to exchange the lenses for normal lenses.
After reading another Unilocalers review I thought I would be stiffed on the store credit but when I went in staff members didn’t care that I wanted an exchange, told me I was going to get store credit and my new lenses will be in store in 7 – 10 days. With my store credit, I got a new pair of sunglasses and cleaning solution. When they rang me up I only paid around $ 25 for the new sunglasses (love my new sunglasses). The guy who rang me remembered he needed to include the solution but had already swiped my credit card so he told me «I accidentally gave that to you for free» #yayfree
I’d come here again to get a new pair of frames or sunglasses.
If you read my Groupon experience at HMY Vision you’d see why I appreciate my experience at SEE so much.
TL;DR bought a new pair of glasses with a groupon, later exchanged my frame, exchanged my lenses, got new sunglasses with store credit, easy process.

I got a very nice pair of sunglasses there. (I don’t wear prescription lenses.)
So far, my shades look very nice and the price was reasonable — $ 99.
I didn’t have any trouble with the service, but the Unilocal complaints about the Bleeker St. and UWS stores seem plausible to me. Managers are often under pressure to increase revenues and sales people might not be happy to work in retail.
When I was trying on the sunglasses, two clerks were involved in a very serious discussion about what fusili is. One described it as «curvy spaghetti», the other said she had never heard of it.

I’ll start this review by saying I LOVE my glasses. 5 stars for the glasses themselves. However, the service can use a lot of improvement!
During my first visit (in which I purchased my glasses), my salesman was super helpful & sweet. He gave me suggestions that worked really well for my face, & I was so excited for my glasses. When I paid, my receipt was broken down into 3 sections; one section was for transition lenses, which I opted to get. However, a few days into owning them, I decided I wanted normal lenses.
I brought the glasses back to the store to exchange, expecting to be refunded for the transition lenses portion of my receipt. However, the store manager & the other woman in the store could not explain my receipt to me AT ALL, and said that I was not due a refund for some reason that didn’t make any sense. They told me they’d have their accounting guy call me to explain it better… a few months ago. I have yet to receive that call! They seemed like very sweet girls & seemed to want to help me, but they had no understanding of how their own store charges purchases, and they did not follow through on the promise to have their accountant explain the receipt to me.
Needless to say… although I love my glasses, I still feel I am owed $ 66 from SEE, and I am disappointed in the lack of service regarding the phone call I am owed. I unfortunately won’t be returning for another pair!!!