Sabon

Send an shipment confirmation email to me last Friday, not even ship out yet today. NO reply to email, NEVER answer the phone call… the 1^st online shopping at Sabon is SUCK!!! Those products deserve much better online shopping service!!!

Amazing service! Great fragrances and variety of products. Definitely buy the body scrub.

I really loved this place, But I see that it’s closed up, I went the other day to go get some salt scrub and bars of soap (I like to call them the blocks) lol.
I know there is another location uptown from what I was told, but at the moment it is not convient for me to go there, buying online is my option at this point.

This store is really cute. I like the location better than the 14 street store. They gave me no problems exchanging a shower oil with no receipt and I bought a hand sanitizer as well. For some reason when I went to the other store they didn’t have the offer of get a free hand cream if you email your receipt. maybe it’s only here? Will definitely be coming back to this location!

Go to Whole Body in Whole Foods INSTEAD!
NOTE: THIS RATING IS FOR ALL SABONS, BASED ON POLICY NOT SPECIFIC STORE.
Although the products at Sabon are wonderful, their return policy is so unfair I wanted to warn prospective shoppers.
My husband, great man that he is, always gets me a generous beauty basket for special events. Usually they are exactly what I want, but occasionally they have an item I’d prefer in a different scent.
He went to Sabon at Columbus Circle and specifically asked about the return policy, as he knows I like to sometimes have a different scent than what he got me.
They told him I could exchange it with no problem at all. They did NOT mention I had to have the receipt nor did they give him a gift receipt. In fact, they signed him up for a loyalty card.
I went back today to simply exchange two small candles in rose scent for the large one in Sweet Vanilla. None of the products had been used at all. I was told there would be a 15% discount since I did not have the receipt. I gave them my husband’s credit card number as well as his loyalty card number, and still they said they could only help if I had the receipt.
So I wound up exchanging it but I had to pay the extra ~$ 8 simply because they deducted 15% of the value of the completely unused, pristinely packaged candles.
I will never ever shop here again. My husband can get the same gorgeous high quality (even higher quality) types of items at Whole Body (part of Whole Foods) and the selection is much greater. And they will not give you any hassle if you need to exchange anything without a receipt. Plus, the prices are far more reasonable.

High end bath and body places are ubiquitous in NYC and in Soho with lots of chi chi boutiques offering a vast array of exotic transporting scents and treatments which no doubt will cure whatever ails thee. But what set Sabon apart for me and drew me in was the wonderful sales associate (I did not get his name but he is in my photo standing on the stairs). He was warm, engaging and knew the products up and down.
Though I was happily in my own world sniffing this and dabbing that upon myself he invited me to experience using a few of their products in their unbelievable font sink they have right in the middle of the sales floor. I scrubbed, cleansed and moisturized my hands back to those of a 10 year old. The scent of patchouli, lavender and vanilla was off the charts! And I got to indulge myself in some OCD worthy behavior. ;)))
While I did not purchase any product that day, as I was loathe to walk around carrying it, I would have no hesitation returning to that particular Sabon, their flagship shop, and that nice employee to purchase some goodies be it oils, butters or any of their gorgeous candles. They also have some wonderful beautifully packaged choices for hostess gifts, hinty hint. ;)))

I’m not going to lie, I was slightly disappointed at my first visit to Sabon. I’ve had this location on my «must visit» list when I go to New York for the longest time, and when I finally made it there… I was really underwhelmed. The store is small but looks really cool, especially with the huge stone sink in the back of the store. The staff was super friendly and will offer to give you a «hand spa» so to speak. Basically, you get to try out a scrub and lotion at the large stone sink… it was OK. I feel like their product offerings and types of scents are somewhat limited. There were 2 varietes of soap bars (glycerin and non glycerin) and a sugar scrub and lotion… maybe a few other varieties of products but not much more. As for the different scents, some of them were OK, but I wasn’t impressed with most of them. I’m glad that I checked them out but I don’t think I would return.

This place is like Bath and Body works without the fragrance induced headaches, crowds, screaming colors and gaudy baubles that abound from every bucket, crevice and counter.
The staff here are super friendly and guided us and our sandpaper hands to the fountain. Yes, fountain. After rinsing, exfoliating and lotioning up, we marveled at our baby’s bottom hands and left with a free sample of soap.
My hands still have a hint of fragrance, so I’m definitely considering making a purchase in the future.

The first time I came here, I loved it.
All of the scents seemed amazing, staff was friendly.
Second time I came here…
Staff seemed eager to kick me out even though I already knew what I needed to pick up, made a beeline for it and was waiting promptly at the register in under 2 minutes flat.
The cashier didn’t seem to happy to see me standing there so they kept chatting it up longer and longer with the customer ahead of me.
Really?
She made some other staff person help me and he seemed to have a huuuuge chip on his shoulder. With a sigh, he rung me up. When I asked for it to be wrapped up, he heaved another sigh. I’m not sorry I am flying across the country with this product for my friend. I’m also not sorry that you make a living selling soap.
While he slowly wrapped my crap up, I sampled some of their crap. Didn’t really like it.
Crap.
Remains at 3 since my friend still loves it… and I walked by an hour later and saw that they were still open, FOR ANOTHER HOUR.

This place is so, so cute. I had previously noticed this place as «the place that hands out tiny soap samples» on Spring St. One day last month, I got a giftcard to this place. I fell in love with the body scrub instantly. It works like magic. It smells great and leaves my skin feeling (and smelling) great the whole day, even through a hot NY summer day!
I’ve since made 3 trips here with various friends since my initial discovery in the past month. They all love it too! The staff is very helpful. They will also pack your purchases for travel or semi gift-​wrap it for free. You can purchase cute gift boxes for a couple more bucks. This is my new favorite go-​to place for buying gifts.

I thought this place was naff. McSoap anyone? I mean it presents itself differently but i felt it was really pedestrian at best. The products were okay, but seemed cheap and very chemical. I much prefer something like Aesop or Jurlique that has some substance about what they do.
The shop assistants were friendly enough but they knew nothing about their products other than the price point and what i could read myself.
Christmas hamper stuffers!