Ruben Cohen, DDS

Sometimes those who are on ZocDoc are legit, good doctors who like the scheduling options the site provides. Others are those who are in need of more business and are in need because they aren’t that good. I had not read reviews before my initial consultation, but after reviewing them, I would agree with the others to stay away.
First, I know all I need is a panoramic [aka Pano] x-​ray for my mouth to check my wisdom teeth. Both my dentist and insurance said so. When I finally met with Dr. Cohen, he was friendly, but told me some things I knew not to be true. Mainly that I «needed» a 3-​D xray to do blah blah blah. I asked why and he said it is more beneficial than a pano, but it is $ 400 out of pocket. I said absolutely not. It felt awkward that he didn’t like that answer, but we went on with the Pano. Got the results not too long later [hooray for technology] and he gave me the run down about everything. I left with packets of information, all pro-​surgery, but nothing feeling confident of moving forward.
The part that made me not feel comfortable was the long hunt for information such as billing codes, details on costs, and basic follow ups from his office. I had to call a handful of times to get my results, codes, and what not instead of them calling or emailing me. When I finally did, the potential bill was astronomical for 4 wisdom teeth extractions and anesthesia. I was told it is higher because he is a «boutique» practice that aims for young and middle age patients. The anesthesia alone was almost double what another oral surgeon would’ve charged even without insurance.
I’m not saying Dr. Cohen is bad at his job or a bad person, but the lack of communication and follow up as well as his very high pricing for basic procedures is enough to make me not want to return. I’d suggest caution going with this office and make sure you know what is and is not covered by your insurance!

Best Oral surgeon in NYC! Removed my wisdom teeth pain free and prices were very reasonable even though I didn’t have dental insurance!!! Highly highly recommend Dr. Cohen.

Merely a money hungry guy! Total scam! I wished I check the reviews here before I went to him. But I was introduced to him by my dentist to do the 3-​D scan for a infection on my gum. He took a look on me and didn’t know what’s the infection. Then he did the 3-​D scan. He charged me for $ 400 in cash for the 3-​D scan, and didn’t mention there was additional «consultant fee». When I said I had insurance and he said they would check if the insurance would reimburse. So I gave him my insurance info. He asked me to come back for a follow-​up check up later. I called them before the appointment and they said the visit would be free because it’s a follow-​up. So I went but Dr. Cohen spent 5 mins to exam me and said he didn’t know what’s wrong and suggested a biopsy. I refused it because I kind of knew he didn’t know anything except pulling out wisdom tooth at that point.
Then later, I found out that my insurance was charged for $ 1,100. My insurance refused to pay that. So I called this dentist office to find out what happen. The assistant Renata, and they said I should ask why my insurance not paying. I said no way, I’ve already pay that $ 400 in cash. They said I still owed them the consultation fee and the followup visit fee. I argued with them, and then they said they would do me a favor to charge me another $ 250 only! And she threatened me that if I don’t pay, they will send to collection and hurt my credit. I have never seen a place like this greedy and unethical. I had no choice but paid for it.
What a shame!
Avoid him!

This doctor is a total scam. He was called into Lenox Hill in response to a botched wisdom surgery. We were given no other options, and because I was in the hospital figured he was under my insurance (as EVERYTHING else was). Nearly 6 months later and we got a call from is peach-​of-​a-​secretary saying that if we didn’t pay a five thousand dollar tab, their office was sending it to a debt collector. Their excuse? He’s a private practice. Again, this was never mentioned before the bill was sent and the doctor knew I was receiving state-​granted medical care. He’s a sham and money monger who isn’t out for anything but getting payed. Such a shame.

First things first, if you take into consideration any of the poor reviews below by the likes of «Lil X» you need a breath mint. The entire staff, from the receptionist to Dr. Cohen were nothing but professional and timely throughout my entire experience. A direct reflection of Dr. Cohen himself!
Long story short I suffered a broken jaw when sucker punched while walking home in Chelsea. Fun experience having brass knuckles connect with your face by one of the four thugs, just another sign of the times in NYC…
All I can say is that the experience got better every day after the initial blow. Dr. Cohen was called in to perform emergency surgery on my jaw on a Sunday night at 9:30pm. The surgery itself could not have gone smoother and my jaw is on the way to a 100% recovery. Given all the outcomes that could have resulted, I am blessed to have zero complications 2 months out. Dr. Cohen and his staff are extremely professional, qualified, timely, and courteous. I am lucky to have had Dr. Cohen in my corner and on-​call the night of my incident.
By the way, the receptionist (aka front desk person in some reviews) name is Rachel and she is great. Would you really listen to someone referring to a receptionist as a front desk person… your call people! Thanks doc for everything, I would not be chewing without you! #StrawLifeOver

Before trying Dr. Cohen, I saw some reviews from patients who’d had problems with billing with his office. I should have heeded those reviews.
I went in to have my wisdom teeth removed in late December. The work was fine and I healed quickly. At the time of the surgery, I had signed a form authorizing the office to charge my credit card in the event of non-​payment. About 10 days later, I received a bill for $ 61 to cover the gap that my insurance wasn’t going to pay. I wrote a check, dropped it in the mail within a week, and realized to my shock that they had already charged my credit card. It is now April 25^th and this simple issue has not been resolved.
They said they couldn’t reverse the charge, so I opened a dispute with my credit card company. Dr. Cohen’s office sent me a check to cover one of my two payments, and that should have been the end of it. However they are now claiming that my credit card company has debited them twice, and that it is somehow my fault. I just received a bill for $ 96 from Dr. Cohen’s office — for the original $ 61, which I’ve paid, and a $ 35 additional fee.
What a joke!

I’ve had a horrible experience with a jaw infection. After the third time my face swelled up, I went to an urgent care center and begged them to send me to a hospital. Instead they sent me to Dr.Cohen.
As opposed to the four other oral surgeons he actually got stuff done. He took a cat scan of my head and did an MRI. There’s still a piece of wisdom tooth in my mouth that has floated under my jaw and it will be a complex surgery to get that taken out (That’s really what the 5^th star hinges on.)
He is a bit curt, but I think that’s because he wants to get problems resolved in a timely manner. He’s expensive, but it is a dental practice on Park Ave, so I’m not sure what people are expecting. I already went to a bargain bin dentist to get the wisdom tooth extracted in the first place. That’s what got me into this mess!

Dr. Cohen & Renata pulled out my wisdom teeth. Rachel was extremely helpful at the front desk — dealt with all my phone calls and questions leading up to the surgery. Renata and Dr. Cohen were lovely to work with. Renata was sure to talk me through the entire procedure, and Dr. Cohen worked efficiently. They made me feel very comfortable.
The office took x-​rays and performed the surgery without any problems before/​during/​after. It’s been about 2 months since the surgery and I haven’t had any problems. He was sure to study the structure of the nerves in my mouth, and talk to me about what he was doing. Dr. Cohen is very confident and relaxed in his job, with good reason. If I have any future problems, I would go back.

I think some of these past reviews were for a different Dr. Cohen as my experience absolutely stellar!
I had been having problems with my wisdom teeth and was referred to Dr. Cohen (who was able to see me same day; how great is that?). Upon entering the office, his staff was courteous and professional and made me feel at home. I was brought back to the exam room quickly and Dr. Cohen gave me a thorough evaluation, answered all my questions and made me feel totally at ease with the procedure I was about to have done. The procedure itself was as pleasant as possible, Dr. Cohen did everything to make sure I was comfortable and before I knew it, my wisdom teeth were out. Dr. Cohen even gave me a follow up call to see how I was doing later.
I will return to Dr. Cohen’s office for any future procedures and I will recommend his services again and again.

one update that three weeks later, I got 10 dollar refund from the credit card

I travel to NYC for work a lot and was referred to Dr. Cohen for emergency dental work. I had to have my wisdom teeth removed and although I was scared and it was a bit of a whirlwind having to be knocked out under such short notice, the experience with Dr. Cohen and his office was as pleasurable as possible. The staff could not have been nicer and were so accommodating to me. I really feel like I got top notch service from the entire team. I would highly recommend Dr. Cohen for any dental work.

Seems overpriced and doesn’t take the time to explain the rationale behind scheduling a procedure and everything else. He just schedules you for it.
I get the feeling that this is the kind of practice that just racks up procedures for the fees. For ex. — he charges almost $ 500 for a consultation and X-​Ray that another (5 star on Unilocal) Madison avenue doctor charged me $ 250.
On top of everything, the front desk person seems just not to care a patient is in pain, and just takes her time moving at a snail’s pace.

This is one of the stereotypical Manhattan MONEY HUNGER dentistry office. The receptionist Rachel was extremely lousy and nasty, and Dr. Cohen has no heart for his patients.
They charged me $ 400 in cash (no insurance) for a «3-​D x-​Ray» that is «crucial for the consultation» but in reality, Dr. Cohen took less than 5 secs to look at it and just decided to take out all my wisdom teeth. I asked about the pain and infection in my gum, he didn’t even respond to my question, but urged me to schedule for an appointment for a surgery with no extra explanation. Before I left the office, I asked Rachel (the receptionist) to quote the price of the surgery for me, she said she was busy and she’d call me back next day — ofc, never called back.
I did a little more research and realized that I was probably over charged for something unnecessary for my procedure, and I called the office next day to require my x-​Ray photos so I can get a second opinion else where. Rachel on the phone wasn’t happy about me canceling the surgery appointment, and kept on pushing me to explain why I wouldn’t do it anymore. I called at 10 am to schedule to pick up my x-​Ray CD at noon, but by the time I got there at 12:30 pm, they said to me, «oh, we will make you a CD now.»
Worst experience I had with Manhattan dentistry. Dr. Cohen is money hungry, and his staffs are just a reflection of what’s really going on in his office. STAY AWAY IF YOU CAN!

I recently saw Dr. Cohen for a surgery and can’t say enough about how it went. The process was smooth, and Dr. Cohen recommended only what was necessary, because he could have done/​billed for more. He explained everything as he was doing it. Everything was clean and good attention to hand washing.

I had my wisdom teeth taken out by Dr. Cohen and everything went well. I was pretty nervous when I showed up, but the front desk girl was really empathetic and assured me I had nothing to worry about. Then Dr. Cohen explained to me everything he was going to do and I felt comfortable in his hands.
Glad thing we got all 4 in one shot, bc who likes having teeth pulled!

Great exeperience getting my wisdom teeth removed by Dr. Cohen

It is the nice office with an unethical doctor and nasty front desk person. They have office policy that if you are in pain they don’t care unless you give them your credit card information. Not professional or helpfull at all.

I actually stumbled across Dr. Cohen when he was running a Groupon special for a tooth extraction. I needed a wisdom tooth removed, so I decided to jump on the (great) deal. I did not expect to receive the wonderful treatment that I did. Dr. Cohen and his staff were professional, friendly, and knowledgeable. Even though I was getting his services at a discount, he never made me feel like a «lesser» customer. He even called to check on me personally after my surgery to make sure I was doing well. If I need another tooth removed, I’ll be back.

Dr Cohen is amazing. His service is exceptional, and his office is beautiful and pristine. I’d highly recommend him for anyone who is looking to have wisdom teeth pulled or who may require other dental work

Dr. Cohen is really professional and his office is the nicest office in the world. Honestly, it’s gorgeous and I feel like a star every time I go there.