Robert Marc

Hi Unilocaler’s
I wanted to share my experience, a few weeks back when the weather was nice and warm, my friend and I decided to do some west village exploring.
Armed with ‘Yelp’ recommendations, we hit one of the restaurants in the area for lunch.
Once our bellies were full, we did some more exploring of the area shops and came across ‘Robert Marc’ Optical store.
Although it was Saturday and the store was busy, we were still greeted by the store staff (David and Roman).
My friend was being helped for a new pair of glasses by David, which we all really liked, and meantime Roman and I had some small chat.
Roman noticed that the pair of glasses I had needed adjustments– and volunteered to help to adjust them.
To be honest, I felt awkward since the glasses were not purchased at ‘Robert Marc’, and the optical shop I did purchase them — the optician tried adjusting in several different occasions to no avail — leading to me getting strong headaches here and there.
But Roman noticed the way my eyeglasses fit me and suggested me a solution in which I Agreed. Roman Inform me what exactly he going to do, tried a few things until he was sure I was absolutely happy with the results and the way the glasses fit me– FREE OF CHARGE! (My local Optician couldn’t do it). Roman also showed me a Cat-​eye Sunglasses which I fell in love with but unfortunately everything in Robert Marc outside of my pay range. Since I really appreciated the time and service I was given, I offered Roman a tip for his trouble– which he politely refused saying he was just doing his job. I definitely understand NOW why Robert Marc stores considered high end.
I highly recommend the store to my friends, such good and friendly service is a rare commodity these days!

Very very poor customer service. When I asked to have the glasses so I can take them to my doctor and use my insurance to put the lenses in, Natasha The manager started to give me attitude because she would not get the commission for the $ 400 cost of putting in the lenses. She told me to pay $ 15 for shipping in addition to the cost of the glasses. When I asked to just return them and so I can buy them from my doctor office she would not return my money either even though the glasses never left their shop. These stores have horrible customer service and there is no backing from the brand.

My favorite eyewear shop and favorite Robert Marc location.
First the glasses. The quality cannot be beat. The designs are very tasteful and the build quality of their glasses from France and Japan are unbeatable. The designs have just enough fashion forward in them w/​o making people stare at you.
This location has a very good selection, but even more helpful is the staff. They really know what looks good and more important what does not look good on you. While it is obvious that they want to make a sale, they do it in such a nice way. They don’t actually pressure you into buying anything.
Be prepared to spend for this quality and service. Many of my prescription eyewear from this place is $ 1000 out the door. At the same time, I wear their stuff forever… unless I lose them somewhere.

I went in today for an adjustment to my two pairs of Robert Marc Frames. The two gentlemen that helped me were lovely, helpful, very professional and interactive which was really a warm and lovely. Thanks guys!

The combination of Informed, patient, upbeat, courteous, caring service and a full complement of stylish, practical, attractive frames makes Robert Marc Bleecker my go to place for eyeglasses. They have all the latest styles, materials, and technology. Yes, they are expensive, but you buy with confidence. If cared for properly their frames last a very long time, and even the most stylish ones have a timeless, classic quality. Highly recommend.

I am a long-​standing Robert Marc customer, and I use this location and the one on Madison close to my office (separate review posted there).
After much research (see below), I strongly feel that RM glasses are the best made glasses available in NYC. They have timeless style, but are still updated for subtle details that make them really fun (such as a bright color on the inside of the frame).
I got curious about them when I kept seeing the smartest and most stylish people I know wearing eyeglasses with a subtle-​but-​distinctive hinge.
Contrary to what people may think, the best-​made glasses are not plastic that is injection molded. They are carved from blocks of layered acrylic and assembled with super strong but refined hinges, etc. Yes, I am a big fan of these glasses!
Many people may not know that most glasses are produced the same way, often in the same town in China. What you pay for is branding and status, even though those different high-​end brands are in many cases owned by the same couple of mega-​optical conglomerates. RM is an independent, eye glass maker base in NYC (though I think the glasses are mostly made in Italy, France and Japan). RM glasses are often less expensive than the cheaply-​made «status» brands.
In terms of service, I have no idea what the other reviewers are talking about. After many years and probably 10 – 12 pairs of eyeglasses, I have only had truly excellent service experiences. The staff seems to only want to sell you glasses that look good on you, and they are truthful when a pair does not complement you.
This store on Perry, like the store on Madison, is in a nice location. This is always a good stop after Sunday brunch. The staff, lead by the manager Ariel at this location, is always fun, knowledgeable, and responsive. Yes, in you need prescription glasses, you may need to wait for 4 – 6 days for them, but this is always explained.

Terrible customer service!!! if you want to sell expensive frames, you need to learn how to treat your customers accordingly and not as though they are at a cheap shopping mall. Why bother going to someone that claims to be exclusive when you can go to Lenscrafters and get Prada, Chanel, Dolce&Gabbana and have the company back up their product, and get the eyewear quickly. Don’t waste your time at Robert Marc.

I’ve been looking for glasses in the Washington, DC area for over 6 months. I’ve tried on designer, no-​name, any frames that would look good on me. However, every time it got to a point where I either had to spend close to $ 1000 to get what I wanted, or I was stuck with settling. At Robert Marc, I tried on *several* frames that would have worked great, meeting all of my criteria. I picked a pair that I just didn’t want to take off in the store! The sales rep was just the right balance of cool and complimentary but also genuine so that I trusted him. I bought the glasses and am getting them in the mail today! Thank you, Robert Marc, for making an enjoyable glasses-​buying experience possible!

First — I uploaded a review to the wrong store so here it is again:
I have not bought anything from this store as yet. I will update when I do so… that is WHEN not IF.
I have a VERY hard time finding cool glasses and sunglasses that fit my little friggin’ head. I just bought frames at my eye doctor and must have had my eyes too dilated to really see the glasses. I haven’t bought any glasses in far too long and, yes, it is time to get the reading portion added to my already blind prescription.
The frames and the lenses were hella expensive at my doc. I just really needed a pair of glasses. These seemed to be cool when I bought them but not so much. I won’t even tell you what I spent.
For the same amount of money, I could have had a sweet-​ass pair of glasses from Robert Marc. They have super stylish glasses and all types and colors. Beverly helped me out and was kind enough to give my dog a treat as well.
Beverly really knows what looks good on you and what doesn’t. I wanted a super funky pair and she was like, um, no. In other words, she’s not just saying you look good in something if you don’t.
Also, there as a gentleman there but I did not get his name. I don’t know if he was the owner but he adjusted my glasses perfectly without having me sit there and have him fiddle with them. Put them on — presto! He was very cool too — and told me that they could do Progressive lenses on much cooler and smaller glasses that they monstrosity on my face. That opened up the door to the kinds of glasses that I’ve always wanted but can never find.
They put me into their records for when I decide to come back and buy another pair of glasses. I’m actually excited to get a pair now. Who knew!!!
– Great selection
– Beautiful glasses in elegant, sophisticated, modern and fashionable styles
– Well made glasses/​frames
– Lovely shop
– Sweet and helpful people
– Cool glasses accessories — i.e. cool little chains so you don’t lose your reading glasses if you’re as old as I’ve just realized I am (is that a sentence?)
I will definitely buy a pair — or two — from them. I just wish I had visited before I bought this pair!

I have purchased several pairs of glasses at this shop since it opened. But the present sales help and the vague pricing which has escalated into the stratosphere, has made me decide that I’ll shop elsewhere. What used to cost me $ 450 – 550 here, now they want $ 785 for a pair of plastic glasses? Sold by a depressed, frumpy, r blasé, and rather vulgar sales girl, who when I balked at the price, shrugged and said, ” It’s only money.” I looked at her chipped and broken nails and decided that was the last time I would overpay for frames and left. I went to 20 – 20 over on 8^th Street where they charge half the price for equally chic glasses, and are far less blasé, and much more knowledgeble and enjoyable to do business with.

Although I didn’t buy anything the other day, I will. The sales rep was very knowledgeable and helpful with me when I came in, which initially I was there just kicking the tires (waiting for the woman to finish up shopping across the street).
I am in the market for glasses but was looking around at other shops and didn’t find anything that jumped out at me… at RM within 3 pairs I found the ones I’ll be picking up.
A little expensive but ya know, these aren’t just an accessory for every now and then — it’s optics for your face which have to have comfort, style and complement your face/​character. Robert Marc has all that.