Michael Kors

Just tried to return two pairs if shoes from an over $ 500 purchase the week of Christmas. Was told any item on sale is final sale. It’s not stamped on receipt but I guess on fine print of receipt. Will never set foot in this store again or purchase anything from this label. That is a ridiculous return policy and not common especially in a store like this. Very unexpected and very sneaky as well. They’ve lost a customer for life.
** Just had a very hassle free return with Club Monaco on a sale item. ** night and day and now you know what MK is all about… Not taking care of their customers. I looked at my receipt and nowhere does it say final sale and the return policy on receipt is silent on sale items just mentions full price items. What I can’t stand more than anything is the intent to deceive.

Best Michael Kors store in NYC! Juliette and Eduarda were very helpful throughout our shopping experience. My husband and I bought several items because of the SUPERIOR customer service from these two AMAZING ladies! Thank you ladies for making our shopping experience SPECTACULAR!

I was in desperate need of a pair of classic, black leather pumps for a last-​minute interview. Sadly I could not make anything work within my existing shoe collection, so I popped into this small MK location with my fingers crossed.
God love MK for coming through at the last minute! They had exactly what I needed, in my size, and plenty of sales girls ready to tend to my every request. The store is definitely West Village boutique size, so don’t come here with a gaggle of your friends.
I have to admit I was shocked at how down to earth the sales girls were, given the location. That’ll teach me not to assume!

I came here to try something on that I had called to put on hold from another store the same day. I came in 10min before they closed and instead of holding them up I said I’d just buy both sizes and return what I don’t want. The salespeople insisted that I stay to try it on and that it was no trouble — they’d wait till I was ready! The store is their smallest in the city but what a pleasure to shop in. I’d love to come back here for such friendly, non-​pushy sales people!