Restore Physical Therapy

I have only good and nice things to say about Restore Physical Therapy and Steve Braverman. I was treated with respect as a client and person throughout my entire experience with this office.
Steve made sure I felt comfortable with everything I did in and out of the office, and was available via email to me for anything that I needed in between appointments.
If I or anybody I knows needs a physical therapist in NYC, I will absolutely recommend Restore Physical Therapy moving forward.

First, let me say that the treatment I received from Brian, one of the therapists, has been excellent. I highly recommend Brian, who is very kind and knowledgeable. This review reflects the behavior of the owner, not the staff.
I have been a client for well over a year now (2 x a week for 2 different conditions over the course of a year or so), and recently was referred by my doctor for PT for my neck. My doctor forgot to provide me with a paper prescription, but I was first told that I could self-​refer and bring the prescription later, no problem. I showed up for my appointment and was told that I could not be treated without the paper prescription. I was also told that I would be charged for a cancelled appointment. I have been trying to straighten this out with the doctor’s office all week, and today I learned that I would have to wait until next week to get the paper prescription bc the doctor is on vacation.
I called RESTORE PT and informed them, and asked to speak with Steven Braverman regarding the missed appointments. I was trying to give them as much notice as I could and let them know that I had followed up and had not been able to work it out. Instead, an assistant called me back (presumably, he is too busy or too important) and told me that they would be charging me for both of these cancellations, even though I’ve been a client for this long and this situation was not my fault. She said, «Steven said this is coming directly from HIM.» I’m sorry, I didn’t realize I was dealing with minor royalty. Apologies, my liege.
It seems like RESTORE is just hungry for money and does not care about customer loyalty or relationships, so I’ll be taking my business elsewhere. I’ve also recommended them to friends, but won’t be doing that any more.

I have been treated by Restore Physical Therapy for a back condition.
I am very happy with the service and I recommend it wholeheartedly.
Steven Braverman is an excellent therapist who cares about his patients.
The staff at Restore made me work hard to do my exercises but this helped me get better. The whole staff at Restore’s are professionals who try to make the whole therapy experience as easy as possible. Of course, I had to be responsible for showing up to my appointments on time and follow up with my homework exercises. I read some of the prior reviews who criticized the office staff for being rude and the appointment times to be enforced. I disagree with both assertions. My experience with Restore I was treated professionally and friendly. I showed up to my appointments on time, and in rare cases were I had to change, I always called and worked out an alternate date/​time. Restore is located conveniently near my office and I recommend it wholeheartedly.

Listen, I’ve had to have physical therapy quite a few times in my life, unfortunately. But I have never been treated quite so poorly as I was at Restore Physical Therapy.
Firstly, the associate who handled my intake wrote down my information totally incorrectly (citing that I had x-​rays when, in fact, I did not).
Secondly, I was only taken care of by the real physical therapist (rather than one of the associates) two times of the 7 or 8 times I went. And I was only taught stretches on ONE of those occasions. The associate e-​mailed some exercises to me (on my second visit, as he had forgotten the first time) and it turned out that they weren’t even the ones that I had to do. (In his defense, they were still useful, just not the ones that were really going to help).
FINALLY, I happened to be attending physical therapy when my grandfather was incredibly sick in the hospital. I had canceled one previous appointment, and was fully willing to pay the late fee. But this particular week was one in which we were really unsure of what was happening or when it was going to happen. As such, I postponed my appointment, explained what was going on to the receptionist, and was promised that I wouldn’t be charged for the visit. This was on a Friday, I believe.
Over the weekend, when it became clear that my grandfather wasn’t getting any better, I called again (within 24 hours of my new Monday appointment) and left a message canceling with an explanation of what was going on.
I also replied to a rote email that they send 24 hours before every appointment (can you make this appointment, reply yes or no). I replied no. I wasn’t able to explain on the email, which is why I left the voicemail.
Ten minutes later, I got an email from the PT office telling me that I was no longer welcome. They hadnt checked their voicemail over the weekend, which is understandable, but also didn’t bother checking to see what was going on before just erasing me as a client.
When I e-​mailed them back, explaining what was going on, they were quick to take their reaction back. But honestly, the damage was done.
And, to boot, I got charged for the ‘late’ cancellations anyway.

I had a wonderful experience at ReStore PT. After tearing my ACL, I went to ReStore both pre and post surgery, and the care I received there has made all the difference in my recovery. Steven and his team are kind, patient and professional. Their personal touch and humor really helped me out during a tough time. I would recommend them to anyone in a heartbeat.

The first time I went there, I was not impressed with the facilities, the therapist or the aide, to the point I considered not returning, but from the 2^nd appt onwards, I’ve worked exclusively with Steven Braverman & Silvia, and they are terrific! I’ve recuperated much faster than I thought I would in their care. The therapy has been comprehensive and consistent. I really appreciate their friendliness and professionalism, even though I wish the office and equipment could be upgraded.