Rent the Runway Flatiron

This is for a review of the store.
I had a great experience here when returning my items from my unlimited membership. They scanned everything into the system and I was able to pick out new items online in less than an hour.
I also spoke with them about an upcoming event and they gave me tips on when the best time to come in would be for me since I don’t need to make an appointment.
The store employees were friendly yet professional.

I spent an hour and half on the Flatiron store yesterday. RTR is perhaps the worst run store in NYC. First customers are told there is no phone in the store and therefore all post store inactions have to be via the Internet. I never heard of anything more outrageous This practice prevents the customer from getting ready assistance post renting and allows store staff to avoid any accountably for their actions. Is this business strategy or a total disregard about what happens to the customer when she leaves the store? They get an F for customer service.
In RTR you can either order dresses to wear on a 2 day basis or you can go to the store and try on whatever is on the rack. If you come late in the day to a popular location like W.18^th Steet in Manhattan or you’re size 12 or above or you’re older than 20, you’re pretty much out of luck.
Once in the store you either enter the cattle call of all the young women who show up to try on dresses or pay $ 25 to work with a «stylist». When I got there the que was so long, I paid for the «stylist» session. I have cancer, I’m 60 and I’m trying to minimize my shopping stress. I am also the head of a not-​for-​profit and need th dress for a high profile event in March. I used RTR last year and while it wasn’t perfect, I was able to minimize my shopping. Not this year.
When my name was called yesterday, a very sweet young woman, assisted me. The dresses she brought out were ok but not great due to a lack of inventory. The way the store operates is that you can only try on dresses on the rack. If you come at the end of the day, there are very few in any size other than 6 – 10. RTR has no interest in women size 14 and above.
About 30 min into my session, Daniel, the «style manager» came into the dressing room and said that my appointment was with his group. I felt a bit chastised. He went to the back and picked out 5 dresses and then disappeared. The young woman stayed with me and I finally settled a on a sheath dress, which was a bit too big. She said she’d order in the larger and smaller size, which was not part of their inventory.
I spoke with Daniel before I left and shared my criticism. I pointed out that despite his fit that I had worked with the young woman, who is not a stylist, he did nothing except pick 5 dresses and then dissapear. His defense was that he had picked out dresses but left me with the young woman because she and I had a rapport. He then said that now that he knows what I like, he could work with me via email. Know what I like? He hadn’t stayed around for more than 5 minutes so I’m unclear how he knows anything about me. And for that I had to pay $ 25? What a rip off.
Maybe the worst part is that this morning I looked at my receipt and saw that the young woman who wrote up the order, ordered a 14W, not a 14. I’ve never worn a W size so now I don’t have a dress. if you go online most of RTR 14’s and up are Plus size. I have no idea why their buyers are so myoptic but it goes along with how badly RTR is run on all levels. Of course I couldn’t call the store (remember they don’t have a phone) so I called their 1 – 800 customer service. I encountered another nice young woman who has committed to help. We’ll see.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I have used Rent the Runway more than 4 times in the past 3 years. Both on-​line and in-​store (in the original site atop Henry Bendels) and it had always been a pleasurable experience. I had an awful experience yesterday in the flat iron district.
First of all, there is a glitch on their website to make appointments (which actually benefited me in the long run). If you go on the site and login, it clearly recognizes you as the user with your name at the top of the page. Once you try to make an appointment, it asks you to login again and the site no longer recognizes your login information. This worked in my favor since I would have paid the $ 25 to have the reservation (only to find out later, they no longer use the $ 25 towards your rental); however, I was able to determine how many appointments and what times were available for the day I was visiting, prompting me to NOT make the appointment since they had every hour available for the entire day (in the early days, if you paid $ 25 for an appointment, the money would go towards the cost of your rental. That is no longer the case — another reason I chose to walk-​in).
The store was empty, there were no customers — I was very excited, However, there were less than 5 racks of clothes to browse. The girl behind the desk asked if we had an account on-​line, which we did, and we gave her the e-​mail address associated with it. We were told to begin browsing. In less than 10 minutes, two of us went through them all and didn’t find anything to our liking. We asked the girl if there were any other dresses and were told, «no, this was all there was to choose from.» She offered no other suggestions or help in any way.
So, the questions is, if I paid the $ 25, would someone have gone out of there way for me? Would someone have gone in the back or on-​line to show me what else was available? This was such a waste of my time and I am glad I did not pay for the «appointment.» I will never enter the store again.
Another tip for potential customers, if you are ordering anything with sequins or beads, it is not unusual to find some of them «pulled» or «caught» on each other or the fabric of the dress if it is a delicate fabric. These types of dresses are not packed well enough for shippinig to prevent «catches» and would definitely be worth trying on in the store and taking the same day.
I’m not saying I won’t use the service any more, I just wouldn’t bother going in unless they made it clear on the website the difference in service if you paid the $ 25 (if that is in fact the reason the customer service was so poor).
I would order on-​line again — but I would not order sequined or beaded dresses.

I would suggest people to create a different Unilocal for the actual online services because in reality, that’s a separate service from the people at this store.
I had come in because of an issue with my online order. It’s rough because I had chosen a dress I really liked — all sparkly and pretty because of New Years Eve. I had called in a few days earlier because my dress didn’t look like it was shipping, but they said that there weren’t any issues. But the next day, they said that there was an issue and I wouldn’t be able to get my dress. WHAT?
So I made an appointment here out to get a dress, but since I’m not skinniest girl, they didn’t have a lot of options left. I wasn’t able to choose my favorite dress or get the dress I intended on wearing on NYE, but that’s okay. The stylist that helped me was very good and was able to get a dress that was a suitable option. Thank you! Not exactly what I wanted, but good enough to have fun on NYE!
Protip: just order online if you can.

Terrible terrible I ordered two styles and one was changed to a totally different look all together this was for New Year’s Eve and my dresses were arriving on Wednesday before 8 pm and when I check the tracking the arrival was on Monday New Year’s Eve sucked for me so I cancelled it and still no refund yet!!!

I don’t understand why everyone is confusing the physical location for their online services. Horror stories from online orders are seriously bogging down this fantastic location!
I was hesitant the first time I rented from RtR, so I decided to come down to the store for a consultation. It seemed like a fun notion to have a stylist pick out something for me. I did my homework and mentioned a few dresses (about 3) that I was interested in and my budget. My stylist, Brad, found them in my size and also brought around about 5 others to have me try on. I ended up going with a style of dress that I had researched, but in a completely different color. I would’ve never considered the color if it weren’t for Brad. The one downside is that they try to upsell you the entire time. I did have to mention I had a budget to stick to and that I didn’t need to rent any accessories with my dress.
The next interaction with the store was during a NYE fiasco. My friend’s rental was unable to ship presumably because the previous renter made it unsuitable on the 30^th. You could tell that her stylist was the problem solver stylist since she was tending to all the NYE renters. We shopped the store, but the stylist was honest and said due to timing, it would be better to just bring out dresses that had the sparkle and shine of NYE in the appropriate sizing rather than having a free for all with the store. Fortunately there was a dress, even though it wasn’t the dress. The store refunded her online rental, gave her the new rental for free, and tossed in a promotional Birchbox.
Even though I trust the online rental program enough now, I’m glad that the physical store is here for whatever RtR issues I have!

(NEVER RECEIVED MY ORDER!!!)
I waited about 30mins after arriving on time for my appointment. My stylist was okay but I felt like the dresses and sizes were very limited in store. However, I did find a dress that I liked and some matching earrings.
I never received l the dress and earrings which I ordered since December 3^rd in store for an event on January 2^nd, after taking my time to go in to the Flatiron location and try dresses on and carefully plan an outfit. I was sent notice that it was on it’s way 2 days prior to planned delivery (Dec 31), and when I checked the status later it said it was returned to RTR! After spending 20 minutes on hold, I was told that there was a shipping error and the dress was no longer available. I was offered to pick another dress online, without any compensation, and no guarantee that it would would fit! No effort was made to intercept the dress I originally ordered and get it to me although I still had 4 days before my event. I opted to take a full refund instead and ended up shopping for a dress the day before my formal event.
I still have not received any explanation as to what went wrong. This is the first and last time I will use RTR as they are UNRELIABLE and the poor service is UNACCEPTABLE!

This review is for Rent the Runway Unlimited and their online services.
I really wanted to give RTR a better rating, but after the slow decline of customer service and ongoing issues with some of my rentals, I think 3 stars would be too generous. 2 stars is about right.
Let me start by saying I started out as RTR’s #1 fan. I first signed up for the service in 2011 and have used RTR since then to rent dresses for semiformals, formals, parties, you name it. When they added dresses to the Unlimited subscription this year (at the $ 99/​month price), I jumped at the chance and joined Unlimited in March. I was OBSESSED. I got new dresses every week, sang my praises for RTR from the rooftops, annoyed everyone at work yapping about how amazing RTR was and how great their customer service was… Oh, how times have changed.
Over the past few months, it’s been harder and harder to get in touch with customer service. Phone hold times are frequently 30 minutes or more, and emails go unanswered for days. The fastest way to get in touch with them is actually to tweet at them. There have also been increased issues with the clothes themselves, like tattered hems and stains on dresses. This winter, I decided to try out their outerwear selection and rented two separate jackets. Both of these jackets, which were pictured and described as having fur-​lined hoods (essential in any NYC winter!), came without said hood. When I reached out to customer service about it, I eventually got an email back days later basically saying, ‘oops, sorry, we can’t find it.’ Well, maybe the item’s description should be updated then.
Order processing /​return times are usually pretty good for me (3 – 4 days for me to send something back, choose a new item, and get it sent to my office), but there have been a few hiccups where it takes slightly longer. I probably benefit from being in Manhattan — you’d probably have a slower turnaround if you lived elsewhere.
Given all this, I don’t know if the Unlimited subscription is worth $ 139 /​month, which is the new price. Frankly, I’m shocked the price is going up 40%, when I feel like the value of the service has declined because of the issues I mentioned above. Yes, it’s great when the things you want are available, but at $ 139 a month, I’m paying ~$ 35 a week for declining quality of items and customer service.
Existing users were given the chance to lock in a slightly lower rate for 6 months, but I’m torn on whether or not to continue after that. Great concept, and I’ll always fondly look back on the days when RTR hadn’t outgrown itself, but right now I think the company is struggling to keep up with the demands of its market and customers. I no longer recommend the Unlimited program to friends and coworkers after the price hike. Sad but true. I really hope they can turn things around and go back to being the old RTR I loved!

Disclaimer: I did not rent my dress (es) directly from this location. I rented it online and picked it up in store.
From start to finish, my experience at this store wasn’t horrible; it was RTR itself that I had a problem with but we will save that part until the end.
Picking up my dress was easy enough. I waited maybe 15 minutes and a runner from the stock room next door delivered my two dresses in a zip bag. The dresses were wrapped up in new plastic bags and the earrings I rented were in a nice RTR blue box.
I didn’t want to walk out without trying my rentals so I got myself on the list for a dressing room. AN ENTIRE HOUR waiting for a dressing room to clear up. Definitely come here with time and don’t schedule anything else afterward because you will have no idea how long the wait to try on will take.
The worst part about this place really is just that; the wait. Well, that and renting anything not in the store is a nightmare because if you don’t like your dress, they charge you overnight shipping to get you a new one. And this is where my bad experience begins.
The dress I rented was NOT at all how I imagined it would look, especially judging from the customer images online. Sure, dresses look different on everyone but the dress I received had broken boning, seams stretched apart, and botched mending. I noticed similar issues with dresses in the store that were available to rent same day.
I get that these are rented by dozens of people all the time and that they need to stretch the life out of these dresses but this was unacceptable. RTR could not even guarantee me a new dress for the day before or of my event because their rush delivery does not cover replacement dresses.
From what I received and what I saw in the store for my pickup, I would never use RTR again.

HORRIBLE, HORRIBLE, HORRIBLE customer service. I’ve never been to the store (although I plan to do so if I don’t receive an answer soon) but their online service is terrible. I ordered two dresses for a wedding on Friday. They were supposed to arrive on Thursday but they were shipped to the wrong address! I emailed them 3 times and called twice (both times I was put on hold for 30 MINUTES) to get some information about my order. Eventually someone told me that it would be re-​routed so I could get it on Friday before 3pm. It didn’t come on time and I had no dress for the wedding.
They told me they would give me a refund but I haven’t seen anything. It’s very difficult to get a hold of everyone over the phone and they DO NOT answer to emails.
Do not bother with Rent the Runway. Highly disappointing.

I called the RTR customer service because I wanted my 6 bridesmaids to try on possible dresses in the store to know what size to order online. I was told that there was a $ 25 reservation fee, but if I walked in I would be helped with no problem. I was also told that the particular dress that I wanted the girls to try on would have a ton of sizes because it was a popular dress.
We get there and are told there is a 45 minute wait. Ok! We get it no reservation so we can wait a bit. When I asked what sizes they had in that dress I was told a size 0 and a size 12. This does not constitute as «a ton of sizes». I then had to scurry around the store looking for similar dresses by the same designer in different sizes. I told them it would be no problem for all of us to use one room.
We walk into the room and it smells terrible! People should be checking the rooms for smell and cleanliness. We are trying on the dresses and trying to figure things out when a woman comes to us and says «you have 5 minutes». When I had a confused face she says «Walk ins have 10 minutes». When I said «First, no one mentioned this to any of us. Second, how can 6 girls try on 2 dresses each in 15 minutes?» She says nothing and walks away.
Misleading information from the phone customer service and absolute terrible service from the store. The girls looked stunning in the dresses and that’s why I didn’t give them 1 star.

After reading the horror stories a lot of people have experienced with ordering online, I decided I would go to the actual RTR store. I needed a gown and wasn’t willing to buy one, so RTR was really my only option.
I didn’t have an appointment, but I still found a dress I loved that was available for the night I needed. Stress free the entire week before my event, UNTIL last night. I have a busy work schedule, so I used the option of having my dress messengered to my apartment (which RTR promotes on their emails). I request my dress be delivered as soon as I get home. I watch the über messenger go all over the entire city. I’m located on the UES and he was in Bay Bridge at one point? I wait up till 11pm last night and finally I get the notification my dress has been delivered… except I didn’t receive it? I walk downstairs to see if it was left there. NO DRESS ANYWHERE. I’ve been trying to call the store all morning, but it is literally impossible to get anyone on the phone.
Now, I have no dress for the black tie event I am supposed to attend this evening and out a ticket for the event which cost $ 145.
Do not use the über option they promote on their emails if you want to be prepared for your event, if you are forced to use their service like I was… go pick up your dress in person.
UPDATE: Have been on hold for over any hour with their customer service, have emailed as well and gotten no response.

This place is one of the worst shopping experiences I’ve ever had. As a long time Rent the Runway fan, I was looking forward to renting online and picking up in store. That’s the last time I’ll ever use that option.
I rented my dress online and asked for it to be delivered to the store. On the website, it says you can pick up after 7. When I called the day of, they said that there’s no window of time and that you wait until you receive an email. At 4 pm on the day of my delivery, they email me saying that my preferred size had been damaged and that they would deliver one size up with a necklace. They gave me the option of wearing this dress or picking out another dress in store up to 2 times the price of the original dress. Also, whoever wrote the email did not do a very good job clearly explaining the process. Especially because she didn’t fully explain that if the other size didn’t fit and if I couldn’t find anything, then I would be refunded.
Fine, mistakes happen, they’re inconvenient but not much you can do. In principle, I do think it’s ridiculous that RTR can email you saying «sorry someone else messed up your dress, and now you have to suffer.»
I get to the store and it’s a zoo. There is no where to sit, the place is tiny, it’s disorganized and there seemingly is no system in place. I check in at the front and they bring me my dress. Note: the selection of dresses in store is EXTREMELY limited, so don’t plan on finding much.
I tell them I’d like to try on the dress after the inconvenience I’ve been caused. She tells me it’s a 45 minute wait for the fitting room. As many know, RTR accepts styling appointments or walk ins. I told her that I only had 10 minutes and that it was ridiculous that not only was my order messed up, but now I couldn’t even try it on! They should have been bending over backwards for me. She protested and said maybe I could get in 20 minutes. I proceeded to debate her more, when a manager came over and shuffled me into a dressing room. They do not give you any special treatment or preference if you order online/​pick up in store – you’re treated like a walk in which is ridiculous.
Needless to say, I will NEVER do store pick up again.

I like to online shop, it’s just not worth spending a lot of money on a dress that I would only wear once.
I would recommend you go there on a Mon, tues, wednesday and make an appoinment.
My stylist pulled my requested dresses, as well as other items,. I love Amani. we got along great, She is still putting things in my account that i would love.
I am sending all my friend to her. People say so many nice thing about my dress.
Thank You Amani…
The only bad thing about rent the runway, the customer service, no one answer the phone when you call.

This place is a girly shrieking nightmare.
The concept of being able to borrow a glamorous dress for a reasonable price for one night in lieu of dropping several hundred dollars is pretty convenient. I’ve walked by the store a few times, and it always seems milling with people.
I went online to rent my dress. It’s very easy – just enter the date you need the dress for, adjust your budget, enter your size, and boom. Dresses. It’s very cool that you can rent both your size and a back up. Unfortunately, the dress I wanted did not have a back up size available, but I digress.
The day of my dress pick up, I never received a reminder email or anything. I had overbooked my schedule and actually needed to pick it up slightly before the pick up time (the website gave me a 7 pm pick up). I went back online to look for a phone number, and couldn’t find a phone number for the store. There was an email, and I was really relieved to get a response within minutes. Crisis averted.
When I went to go pick up the dress, the store was PACKED with girls and their BFFs and baes – sequins flying, girls crying, stress bells blaring. I found my way to what I assumed was the check in desk, where three people I assumed were working. Two women were clacking away at a computer, one guy was shuffling garment bags everywhere.
Here’s the annoying bit – one of the women working at the check in desk, Caitlyn B (recognized only from her Gmail icon in the email she replied to me) refused to make any eye contact or acknowledge that there were now two other girls in addition to me, waiting to get called up to the desk. When she finally looked up from dicking around, she gave me a look like she was doing me a huge favor. What? I thought this business was all about making a woman feel special and beautiful for an event, not aggravated and annoyed.
I was thrust my dress after another slightly short wait, but was not offered to try it on – granted the fitting room looked like Kleinfeld’s having a 90% off sale with the number of girls running around half dressed. Whatever, moving on.
My impression is if you deal with this company entirely online, have a courier deliver your dress to you, and return it via UPS, it’s a great concept. Visiting the store though, especially without an appointment or having made a reservation first, I’d recommend a shot of vodka and join the rest of the future Real Housewives.

Like most women, I like to online shop but sometimes, it’s just not worth spending hundred and hundreds of dollars on a dress that I would most likely not wear again.
A couple of years ago, a friend introduced me to Rent The Runway, and my life hasn’t been the same ever since.
There are two ways you can go about renting a dress:
1) Rent it online
2)Try it on in one of their locations and rent it at the store
I’ve tried both methods, and they’ve worked seamlessly for me.
There are two ways you can try dresses on in-​store:
1) You can pay $ 25 and make an appointment online, to try on exact styles and sizes of dresses that you see in their online inventory. The stylist will then pull the requested dresses, as well as other items, according to the event and your style preference.
2) They also take walk-​ins. I usually try to go earlier, before their after-​work crowd because if you go any time after 2−3PM, you will wait at least 30 – 40 minutes to get a dressing room. You do not have to pay to try on dresses if you’re a walk-​in, but you are essentially trying on dresses that have been returned by other customers. whether it’s because the dress did not fit or after the dresses have been worn. Of course, they also have clean, unworn dresses hanging by color scheme, but their inventory changes by the day. Size and style are never guaranteed.
With that said, I’ve never had an issue renting a dress, both online and in-​store.
Their stylists are sweet and accommodating.
Overall, Rent The Runway’s customer service is great.
They are very responsive to both phone calls and emails. And their delivery service is dependable.

This is not a review on the RENT THE RUNWAY website. The website rocks, the customer service for the website is amazing, and they have been so great to me. As a service I really do enjoy Rent The Runway. This is a review on the customer service in the flat iron store only.
I received my RTR dress the night before my event– it did not fit so I went to the store the next day to exchange for a new dress (i was in a rush, needed to catch a train to go to the event). The store was busy. When I asked an employee if she could help me pull ANYTHING in a size zero she looked at me, rolled her eyes and said «WELL, it’s like really busy sooo nooo… i might be able to check back on you… but just grab anything you want i guess». This was rude, but I started pulling dresses. I then asked this same employee if i could try on in a fitting room… «Do you have an appointment??» «Well, no I am rushing in to exchange a dress, the website says i do not need an appointment to do this». «Fine just like go wherever»…
When I had found a dress (thanks to a very helpful customer who had worn the dress the night before) I went to check out. When I was checking out there was a girl who seemed newer, she turned to another employee and asked for some help in entering the exchange into the system. The fellow employee was so MEAN to this poor girl. RIGHT IN FRONT OF ME!!! «Are you STUPID? how long have you been WORKING HERE? What do you THINK you click next??» The whole time that she was berating this poor girl i was speechless. After I picked my jaw off the ground I said, «you know, I am really in a rush. In the interest of time can you PLEASE just help her and stop being so mean??». This girl who had been flipped out on looked like she was in tears. I hope to God she quit that day, because that girl was absolutely terrible to her.
I will never again return to the RTR Store in Flat Iron. Such a bad representation of this wonderful service.

I am definitely a fan of RTR. I live in San Francisco, and I’m sad that there isn’t a store over here. When I got my dress for a destination wedding in New York, I was lucky that there was an actual store there because my 2 dresses didn’t fit me! I overestimated my ability to lose weight by the wedding date and both dresses I ordered were too small. I called RTR’s 800 customer service line and they told me I can just go in the nearest store without an appointment and swap my dress with no fee. This is awesome. I was able to try any dresses that I liked and found a dress within 15 minutes! It was the easiest shopping experience for a Black Tie wedding that I have ever done.
The service was awesome and the ladies were very helpful and friendly. The store was small and crowded, but each sales associate all had smiles on and didn’t look stressed at all. The dresses here are so pretty and even though a lot of the dresses didn’t have my size, I knew I wouldn’t be disappointed with all the other options.
I ended up renting a dress and it was cheaper than my original dress since they didn’t have that one in stock. So i received credit back onto my account. I don’t mind because I know I will be using RTR again. Since I don’t live near a store, they have a policy that they ship overnight too, if you want to swap. This is a great idea for REALLY FANCY SCHMANCY events and I can’t wait till the next wedding I am invited to so I can show up in a dope ass dress. No one will ever know I rented. Well, except for my fellow Unilocalers. lol

I’m not sure why RTR has such awful reviews here. As a long time customer in general (about 3 years total, and going on 5 months of Unlimited), I can say that this is one of the BEST ways for young women to get their money’s worth in clothing nowadays.
Many women use RTR when they have events to go to. Weddings to attend, formals, etc. But the new Unlimited program allows you to rent 3 dresses at a time, and return them as often as you want, for $ 99 a month. Basically like Netflix for designer clothes. As a young professional student in my last year of graduate school, this is an amazing option, and was cheaper than buying a whole new wardrobe.
To rent one dress for 4 days for a typical RTR rental can range from $ 30 and up. 3 dresses at a time easily equals the 99.00. You can also choose accessories in this rotation as well. Most of the dresses I selected were more than a $ 30 rental fee, some were in the $ 200+ range EACH, and I got two at a time, and there was no pressure of a return date, you can keep them for as long as you want. I decided the best way to get my money’s worth was to rent, wear, return as often as possible. Most of the dresses I rent are «work dresses» but I do get the occasional date dress or one for a night out.
The drawback with Unlimited is that nothing is ever guaranteed. You can’t reserve a particular dress on a given date, you just pick from what’s available from the queue you make. This varies but usually there are tons of options. The good thing is that if there is a particular event you know you want a specific dress for in a few weeks, watch the queue. I couldn’t swing the $ 350 for the classic rental fee for a gown I wanted to rent, but I got it off my queue 7 weeks early, and just kept it in the back of my closet so I wouldn’t risk not having that dress. That alone was worth the Unlimited fee. Shipping is usually 2 day air to you and back to them, but again they don’t guarantee arrival dates to you like classic rentals (or backup sizes).
No backup sizes for me is no big deal since I’m a 0 and always order 0’s. But this may be a bigger deal for girls who aren’t sure of their size. This is where the reviews from the previous renters are crucial. I try to review every dress I can. I think that for young professional women this program can be absolutely amazing. If you live closer to NYC your shipping time can be even faster and turnaround time even closer. It saves you on dry cleaning costs, the anxiety of having to return things if they don’t fit, and you can wear something once and never have to worry about it being in pictures again.
One time I got a dress that had clearly been rented out a few too many times and the upper hook and eye had been damaged and the dress smelled a tad bit like smoke to me even though they meticulously dry clean all their items. This dress had a mesh lining so it grabbed on. I immediately called and the sales team were FANTASTIC. I was immediately issued a rental credit, and sent out a new dress for the weekend event I rented the dress for, with them knowing it wouldn’t be back to them before the next week. Unlimited rentals typically don’t get sent out until they receive the dress back, but the stylists were super accommodating for this situation and every time I call I’m always thrilled.
The Flatiron store was great when I needed to return a dress when I was in NYC a few months ago-​you can do classic rentals in store and RETURN Unlimited rentals in store but not check out new ones. Damn. Oh well but there’s a reason I’m sure. I was able to try on some dresses in my queue which I later removed because I didn’t like the fit. So that’s super helpful. Love this store-​love this company, sometimes I wonder how they’re making money off me, but I’m so happy I’m able to use their services the way I do.
Still not convinced? First time customers get $ 25 off a $ 75 rental (33% off) and you get $ 20 in credit for signing up through here:
It’s worth the try-you’ll be hooked.

So you are in a crunch and need something to wear. All of your friends have seen you in those other dresses on Instagram. What do you do??? Rent the Runway lovelies!
I am headed to a rainbow wedding and if I don’t «bring it» the queens will show me up hunny! Rent the runway has a dress for every occasion, every style and body type. Rent a dress with sequins, Herve for the nightclub, a dinner party or a wedding. You can order your dress online and have it shipped but being in NYC I decided to go to the store and try my dress on, walk out with it, all in the same visit. I will return it via UPS. I would have paid much more money for this Nanette Lapore if I bought it from the department store. More than likely I would have only worn it once.
Great staff, cordial and very complementing. I think they tell you, «you look pretty» in everything lol. Fun store! Stop paying retail for one wear outfits, take pride in your rental!