Rebecca Minkoff

My boyfriend purchased a gift certification the day before Valentine’s Day. He instructed RM customer service to ensure that it was delivered to my email address on this very special day. I did not receive it, and when my boyfriend called to inquire what had happened, he was told that someone forgot to press the send button. However, they promptly processed his credit card. I should have known that things could only get worse.
I finally received the e gift card the day after Valentine’s Day and ordered a pair of pumps and a crossbody purse. The next day, I received an email stating that the shoes were on «preorder» or otherwise known as back order. This means that they do not have the shoe style and no idea when it will be available. Taking customer money and knowingly not having the product is false and misleading advertising. I do not know the status of the purse because customer service has refused to reply to my numerous email messages. I even paid $ 16.58 for 3 day shipping via UPS, but still no order. It has been 11 days. The last email which I sent stated that I am going to file a complaint with the attorney general in my state for unfair business practices, and false and misleading advertising. The company clearly knew that it did not have the shoe in stock and should have not had it advertised on its website. Since I brought up this issue, RM has taken the shoe off the website. Too little, too late. Damage done and well-​documented.
I do not see this designer or brand being in it for the duration. RM is an aberration that is going to crash and burn over poor customer service and lawsuits due to the above mentioned practices. This is particularly true since the merchandise is cheaply made and of poor quality. There are too many people in NYC who aspire to become a designer, but have absolutely no talent, only money to make it happen. Because you can draw and sketch does not mean that you can design and/​or management a company.

Absolute worst customer service ever! I understand that this is the most busiest season of the year, that is why other stores would hire additional employees to help out.
I ordered 4 purses on December 26, 2015 because they had such a great sale going on and the items were super cute. I received a confirmation email stating that they have received my items and will begin processing.
However, I made a mistake and selected the wrong state but had the right zip code down correctly. I contact customer care immediately because I wanted the purses to be shipped to my home address. Then I sent out another email, then another. Then on 01÷12÷16 I sent another email and finally got a respond stating because of the wrong state, the items have been out of stock? I wrote back asking if a customer buys an item online and paid for it, why didn’t they take that item off their inventory to prevent other customers from purchasing out of stock items.
Today I received another email from them. They wrote to me explaining the items are out of stock and there is nothing they can do. They also stated that it’s their busy time of the year and they have a small team. I have been a returning buyer for the past three years. I would buy 2 – 4 purses every year since and now this. I will not buy from this web site anymore.

Would leave no stars if I could. Terrible customer service!!! I bought a purse for $ 400 and it looks very cheap and squeaks when I walk. No one would call me back after leaving numerous calls and emails. Never again will I purchase from this company!!!

WORST CUSTOMER SERVICE!!!
I have been trying to talk to someone about my order for the LAST TWO WEEKS and no one is picking up the phone or answering my emails. This is incredibly disappointing. I will NEVER purchase any merchandise from them and I hope you don’t either.

Would give them no stars if I could. Super disappointed with their online customer service. Purchased a bag on 12÷18÷15, got the order confirmation email but never a follow up email to tell me my bag was out of stock and I will not be receiving it at all. I had to initiate a email to them first to find this out ! Super frustrating cause the bag was meant as a gift and they only offered a shitty 15% discount for this mistake, which you can get by typing in a different email address. Get your shit together RM !

Order a bag. No email regard to the order tat was made. There is a credit card charged on the bank statement. A week later still waiting for the tracking number. This terrible customers service is not normally seen for other online store. Most store will send u at least two emails, one regards to order is placed, another is when the order is shipped. No communication from them whatsoever.

Ordered a not particularly cheap wallet online and after no shipping details or contact from
for 9 days, despite sending two email queries, I received a credit/​refund email from Paypal about my purchase.
No contact or explanation from the store whatsoever. What dreadful service.

Poor quality bag, purchased the military bucket for $ 400 and a month later the stitching connecting the long strap to the bag has come off. I barely used this strap as I usually use the handles. The stitching in little band of leather holding the drawstring together has also snapped and unravelled. For the amount of money I spent it should not have fallen apart after 1 month like a $ 50 purse.
Will never purchase another purse from them again.

I ordered a Rebecca Minkoff Apple watch band on
a month ago… my order is still processing and I can’t get in contact with customer service. I can’t even cancel the order online because they’ve already charged my credit card for the watch band! It’s really frustrating because I really want the watch band– I’ve tried emailing customer service and calling them. No one picks up the phone, responds to voicemails, or responds to emails. It’s a terrible customer experience. I wish I had ordered this from casemate or waited until Nordstrom had the band.

I received the Medium MAB Tote in Tortora a few months back. Just recently my tassel fell off and was misplaced. I emailed Rebecca Minkoff Customer Service to see if I was able to receive a new tassel and the reply that I received was that they only had spare black tassels left and there was nothing they could do. While waiting for a reply from Rebecca Minkoff Customer Service I went to Nordstrom where the purse was purchased. The sales associate immediately replaced my purse with a brand new purse and was extremely helpful. I find it HIGHLY disappointing that the own manufacturer cannot take care of their customer by offering some sort of incentive instead of saying «we ran out» as opposed to a retail store giving me a brand new bag. However, I never intended to get a new bag, I just wanted the staple piece of the purse (a tassel) replaced. Perhaps Rebecca Minkoff should take some customer service tips from Nordstrom in the future. Very disappointed and I will never purchase another Rebecca Minkoff purse again!

I received a Rebecca Minkoff studded clutch as a gift. After using it for one night, I found that a stud came off, and the entire strap broke in half. I sent in my clutch to get it repaired — I needed the stud added, and the strap replaced. The rep said she can repair the strap, but cannot replace that one missing stud. I was okay with this.
I received my clutch back today (4 weeks later), and the clutch is in even worse condition than before I shipped it! Several studs are missing from the clutch now. They did, however, fix the strap. Now, I don’t even want to use it anymore since so many studs are missing!

I just purchased a bag off of the internet by Rebecca Minkoff. The taxes/​duties when delivered to your door are ridiculously high and their customer service is terrible. Everytime i had called in they hung up on me or transferred my phone call to a answering machine. They also do not even do estimations of the charges you will be paying once it arrives to your door or the uncertainty that the driver even arrives when you are at home. This was a terrible experience and I ended up spending $ 100 extra. The bag was not worth the money to have to pay this much once it has reached my door. Don’t ever shop online with them

warning: rebecca minkoff sample sales in nyc are suspect. do not go if you want to waste your money. you will purchase an item that will default in less than a week. spread the word!!! don’t buy her bags. there are so many other brands with better customer service, quality and craftmanship. not worth the price at all. it will break down on you and the company won’t even take ownership. will never ever ever buy a bag from her again
customer service there is a waste of time and so inconsiderate.

Looks like a lot of people are criticizing their customer service reps. Well don’t fret, you’re probably better off with much better customer service at the RM sample sales or even better, buy it from other retailers like Bloomies or Nordstrom. I have never purchased a single thing from RM’s online shop just because you can find so much better deals at the aforementioned places. Although, it would be nice if Rebecca actually opens her personal showroom to the public. But I think she’s opening her first shop in Soho next year. Hopefully by then they will have a better customer service.
As far as the Fall 2012 NYC sample sale, it was hectic. Yesterday was their first day so the line extended several blocks. One thing they did different this year was that you have to check in your personal handbags so be sure to take out your wallet and cellphones. In terms of selections, they were dull in comparison to previous years sample sales. Maybe it’s the style and color because a lot of them were bold and bright colors from the spring/​summer collection. The MACs were about $ 175; MABS were $ 200-​$ 250; and Nikkis for $ 200. They had a table for damaged bags for $ 50. The damages were really minimal, if you don’t really mind it. The sale runs through Sat, Nov 17^th.

Utterly atrocious customer service. When I call to find out the status of my order, I immediately get bumped to someone’s voicemail without anyone asking what I am calling about.
I followed procedure to-​the-​letter, and I can confirm that my order which was wrong was sent back to you and that someone at RebeccaMinkoff signed for it.
(I am talking to you, CJordan).
Delivered
Signed for by:
CJORDAN
Hey, I could be calling to order a million dollars worth of stuff! But no, who ever answers the phone at Rebecca Minkoff immediately tries to push the phone to someone else. Voicemail boxes are full or department extensions are non existent.
And this is what I have been reading for over a month now.
****************************
Rebecca Minkoff
Attention: Web Exchange
33 West 17^th Street
6^th floor
New York, NY 10 011
Kindly print and complete the attached exchange form and include inside your parcel. We recommend that you package the item securely and ship via an insured, traceable manner. Rebecca Minkoff will not be responsible for problems with delivery or if damage occurs during shipping. Please allow 1 — 2 business days from the time the return package is received for your exchange to process.
Best regards,
Christina
REBECCAMINKOFF|BENMINKOFF
33 west 17^th street, 6^th floor
New York, NY 10 011
p. (212) 677‑7829
Hours of business:
Mon. — Fri. 9a.m. — 6p.m.
****************************
No, after 30 days I don’t want an exchange anymore, Christina.
I *WILL* be getting my money back.
DO NOT SHOP HERE.
+++++++++++++++++++++++++++++++++
HERE IS THE GLORIOUS UPDATE as of 2pm PST time!
They have NO idea where my order is, and have deemed my trouble ticket resolved!!!
And I quote:
«This request has been deemed solved Apr 26
Christina was assigned to your request.
Priority: Normal»
Resolved! A month ago!!! You didn’t even issue the authorization for return until the 4^th of May! A-​hahahahahahahahaha!!!
And when I called all of the managers are all «in a meeting» and are unavailable for the phone.
Bless your evil dark hearts, RebeccaMinkin, I didn’t think I could hate a shopping experience any worse, and you have managed to really outshi– *ahem* outshine your utter incompetence today.
Thank you Nicole for at least being honest about not knowing where things are, and please thank CJordan for me, the manager, who was the one who started this entire disaster by not acknowledging my return was received even after she signed for it.
I hate you all.

I have two reviews and it’s bad any way you look at it:
Customer Service: very poor and not helpful. I received no response when I submitted a complaint online. After three follow up emails, I called customer services and the woman I spoke with basically said there was nothing they could do to assist me because I bought the item from a third party. To me this means that this «luxury brand» DOES NOT stand behind their product. She was rude and hung up on me when I politely asked to speak to a supervisor.
The product itself: this is obviously the main issue because I would not have had to deal with customer service if there wasn’t a quality issue. I purchased with MAC Bag. My main issue is that the bag has gold hardware which has rubbed away leaving ugly pewter and copper colors in its place. Don’t get me wrong, pewter and copper can be cool, but not when it’s supposed to be gold. This is a huge issue for me because it makes the bag look incredibly cheep.
I will never buy a product from Rebecca Minkoff again. The designs are cute but the quality is very poor. I’ll by from another designer that has designs I like and are better quality.

My review is also about their online customer service. I bought a handbag from the online store, and it came defective. The leather was damaged, and there were several white spots of discoloration on one side. Overall, the bag looked worn and used. I contacted customer service and let them know that I received a defective bag and wanted an exchange. Rather than taking my word at face value, they insisted that I take a digital photo and email it in to them. I was told that my photo would be reviewed, and a rep would get back to me. I waited 3 days, and didn’t hear back, so I tried to get in touch with them again. Finally, they sent me a return shipping label. I am currently waiting for my replacement bag. I don’t think I’ll be buying anything from their website again.
Follow up from ⁶⁄₄.
When I hadn’t received the replacement bag, I called back, and they had «forgotten» to ship it. I finally received it 5 days later, and the 2^nd bag was also damaged.

This review is mainly for their online customer service. I purchased a handbag online, received it, decided that it was too heavy for me so I emailed RM for an exchange. An associate assisted me in my exchanging and giving me directions on how to proceed, but after that I never heard from her again. As weeks passed I was slammed with work and moved on and forgot about my exchange and in about a month or so I emailed their CS to let them know how disappointed I was that I never heard back from them. Someone replied and let me know that the associate no longer works there. (WOW so how can we prevent this from happening?!!) Are they going to tell me that once an associate leaves the company they don’t follow up with that persons inbox to check on any correspondence with customers? And this is a customer service department?! Anyways, they sent me a label and told me that they would honor the exchange.
When I sent it, about a week later the tracking info had shown that the shipment arrived to their store but go figure nobody emailed me to let me know. I had to email them to ask what the status was and only to find out that the exchange was rejected. A week passed from the time I received this email and no update on whether my bag has been shipped out back to me or not. I called a little over a week later, someone told me that it will be shipped out and to give me her email address so that she’ll email me the tracking info once its shipped. She said that it would arrive early next week since I informed her that I was leaving for a vacation and would not be home to receive it. Again, nobody emailed me. So I called another 5 days later and a gal picked up the phone, told me that the CS department was in a meeting and that they would be out in an hour, I was extremely angry and disappointed at this point so I explained my situation to her. She took down my number and informed me that someone would call me back… you can guess. NOBODY EVER DID! This is the final time that I called them AGAIN, the CS tracked it online while on the phone with me and just read me the tracking number for me to write down. All I wanted was communication!
I absolutely LOVE LOVE Rebecca Minkoff bags and collected her bags to wallets and phone cases but at this point, i’m going to liquidate my collection and never purchase an RM bag ever again! This is how UPSET I am!
REBECCA MINKOFF PLEASE TRAIN YOUR CS DEPARTMENT TO COMMUNICATION WITH YOUR CUSTOMERS MORE EFFECTIVELY

Love her showroom space. Very charming, came here for an event. The french style doors, the endless wooden floors. And the clothing and bags were lovely. The variety of gunmetals, totes, MAC, YUM.
Cant wait to take a little visit there soon again.