BCBG Max Azria

I will never, ever return. The sales people are beyond aggressive. They lurk, they follow you around, they ask all sorts of personal questions. There is zero nuance and authenticity to their customer service. Some people like to be catered to, while others (like myself), prefer to browse and be left alone. It’s fairly easy to read which type of person is which and move forward accordingly. I was so desperate for a dress for a work event and had no time to shop around to buy one, otherwise I would have walked out of the store immediately as I can’t stand pushy sales people following me around. The sales associate was nice, but WAY too aggressive and really intrusive. I did not feel comfortable at all. I ended up buying two dresses under the assumption I could return the one I didn’t end up wearing, but couldn’t end up returning dress #2 as their policy, which wasn’t clearly stated at any point during check out, does not allow for refunds. So now I’m stuck with a dress I don’t like and the last thing I want to do is step foot in that store to exchange it for something else. Oh, and the pushy sales people TEXT you repeatedly afterwards! At no point did I opt in to receive text messages from a stranger yet I’ve received multiple texts since I was there OVER A MONTH AGO. Unreal. I will be writing a letter to corporate, which I’m sure will be ignored.

I was advised when I purchased 2 pairs of shoes and leather dress (worth $ 1k) I could return if I wanted to and was pointed to the website. I was happy to buy online but the sales associate was convincing I had the same rights as the website stated. I tried to return a pair of shoes and to my surprise ‘that wasn’t policy’ — the area manager spoke to me and basically said I was a liar. Go to another store o brand that repeats and values its customers. I work for a huge retailer and know we keep our loyal customers happy and find workable solutions. The matter does not end here. Customer services I will be in touch.

Very disappointing service which is especially sad from a brand I love
Everything was Ok (not great but so it goes) till I got to check out. First the person charged me without imputing my gift card which was not only in front of him but we had a chat about
Then the manager took 40 minutes to void, make calls etc only to tell me she doesn’t know how to input my gift card. And she didn’t even offer to put in a courtesy discount or anything which of course all mangers are authorized to do. Her feedback was «come back Monday» and she acted as if I was the unreasonable party for expecting her to have a solution“
In this day of online shopping the only reason I go to a store is service — clearly; this one has to go permanently off that list.

I have never experienced such poor customer service in my entire life. The people in there were horribly disrespectful and unhelpful.

The workers here are so nice. They always give you their full attention and are not pretentious and obnoxious like many other higher-​end store. I came here once in what was basically pajamas (leggings, big sweatshirt, and flip flops) and I wanted to try on these shoes that were over $ 300 and the workers treated me nicely, unlike Intermix across the street that for some reason don’t even acknowledge your presence if you aren’t carrying a designer bag and wearing designer shoes. This store also has a good amount of sale items and often serve free champagne (always a bonus)

The stars above only refer to the service.
I buy stuff here sometimes but every time I go, the salespersons are just so pretentious. I would try something on and they would all tell me it’s amazing no matter what. I can have a dress on inside out or backward and they will say it’s SOOOO PRETTY SOOO GOOD ON YOU! My bf once tried on an earcuff that wraps around your ear with black feather as a joke. I jokingly said omg looks so great on u babe, then the sales all started to seriously agree with me about how «AMAZING» it looks on my straight bf’s ear (unless he’s secretly gay). I just want to go in to the store in peace with no one saying anything to me unless I ask a question. It should be the permanent law for this store.

Great store, the clothes are kind of classy meets trashy, but I’m ok with that… what I’m not ok with is there employees. They are overly aggressive, lurk over you and then when you actually need help or have a question they are on their phones.
I had written a long rant about my experience with one of the employees and have decided to spare you the boring details of that, but I agree with the other reviewers that have had the same experience. I would say shop online or if you go to the store, just do you thing and don’t engage with any of the employees or it will end up frustrating you to no end.

service? YES. dresses? amazing. it is NEVER busy like zara, and its beautiful. I love buying my dresses from BCBG and am never disappointed. :-)

I love BCBG and this store is fantastic. This review is for one employee only. I didnt even bother getting her name. Shes a tall skinny black girl usually with a pissed off face. She was so pushy in the beginning trying to get me to try on things since I walked in the store. Then after trying to look around knowing she was watching me like a hawk and following me around i saw some shoes i liked. When I asked her for a size she gave me some attitude. Then when she brought the shoe and i tried them on and asked for a smaller size she started telling me not to bother cause they werent going to fit even though i clearly had like an inch of extra room on the shoe. I told her i still wanted to try on the smaller size. When she came back she threw the box on the couch and left. When i tried on the shoe it was a perfect fit but i was so mad i wasnt going to give her the satisfaction of the sale. So i ordered them online. The sad thing is that this isnt the first confrontation ive had with this ill mannered employee. Avoid her at all cost.

Have I been going to a DIFFERENT BCBG? The clothes range from beautiful to chintzy (more like Bebe rather than BCBG), but the service is always pretentious and bad. Your job is to be friendly and sell clothing, that’s it. Try not to suck so badly at it.

I have been wearing these cocktail dresses and evening gowns for years! I am short and love how they cater to shorter people with length of cocktail dresses. I always have to take everything up or have things altered and I never have to here. I can be in and out in 15 minutes with the perfect dress! The sales associates are always super nice and helpful and give honest feedback which I appreciate! The shape of their clothing just works for me. I am busty and have a small waist and their shapes flatter me every time. It is pretty reasonably priced for the quality of the items. I have had to attend several black tie functions and I always come here for an evening gown!

I love the aesthetic of this shop and the designer Max Azria.
The salesclerks come around and take all your things and set up a dressing room for you; they send you handwritten notes to your home to tell you about sales and new merchandise.
They offer personal shopping services, if that’s your thing.
This store itself is my favorite because I like the layout of the store, one long corridor, with an upstairs with eveningwear and the Runway and Max Azria selections. It suits my orderly, tick-​box-​checking-​off way of thinking. Linear maybe.

I love, love BCBG and Herve Leger as well. Leger dresses fit like a glove and make your body look amazing. My very nice man even has treated me to one. I also love BCBG clothes, they are not super expensive, fit well, have a good mix of work, going out, and casual clothes. My most favorite leather short shorts are from there and always get my compliments that I ran out and bought the suede version a month later. The sweetest sales girl ever used to work there and put aside all xxs, xs and 0 items for me ahead of time and would call every store for me if I loved something and they didn’t have my size. Sadly she left to get a corporate job and their customer service hasn’t been as amazing since :(

I had a horrible experience here. I spent $ 1100 here a few days ago, now there is a 30% off sale and I brought my receipt in and they gave me a VERY hard time. My alternative, I told them was to lug all of my merchandise back, return it, and re-​purchase it. The manager addressed me as if I was trying to scam the store. I also tried to return a pair of white pants and the manager insisted that I had worn them and were in un-​sellable condition. I had tried them on at home and decided they were too big. If you buy anything white here inspect it for any marks before you do because if you change your mind you will not be accommodated. I have an MBA, work in retail management and know how important good customer service is in this industry. I used to frequently shop here and will never again.

Although this is a smaller BCBG, it is my favorite.
I walked in and saw a cute pair of leggings, a clerk went and got my size and put them in a dressing room. As I was browsing around she told me she would pick out a few more styles for me to try on. When I got back to my dressing room I found at least 20 pairs of leggings… a bit overboard but I ended up buying one of her selections. Very helpful and nice staff — will be back again!

The ladies that work at this store were all super helpful and accomodating. The selection was also pretty good for such a small store.

BCBG, you saved me and my tired feet! My husband and I were shopping for a great new dress for me to wear to upcoming weddings this year. We were having no luck and I was starting to get a little discouraged because I didn’t want this excursion to be for naught. BCBG to the rescue! There was a huge variety of merchandise on sale. The associates were friendly and helpful without exception but I have to sing the praises of Katherine. She made me feel like she was there for me only. Let’s face it, everyone enjoys having a sales person fawn all over them and tell them the clothes they picked look fantastic! And, that is what Katherine did for me. I ended up with a beautiful dress in royal blue, a top for New Year’s Eve and a sweater. Oh, and the matching clutch that Katherine sold me on. This lady is good! Great clothes, great customer service — you can’t go wrong!

My first BCBG dress was from HS, believe me when I tell you, I’m their utmost loyal customer! My closet is a living proof to support my testimony. Every work & casual piece I owned is practically from BCBG. I always incorporate something into my every day wear whether it’s a skirt or top. My purchase was the BCBG in Woodbury Commons at a clearance sale. I brought 3 dresses (an amazing two-​tone bustier zip-​up dress I wore to a wedding), a pencil skirt, a few tops, and accessories. It was definitely worth the great finds! I often stop by this location when I’m in the neighborhood. The staff are always friendly and accomodating. It’s a pleasant experience since they don’t rush you and you can take as much time as you need to try and mix your outfits. I went shopping with my sisters this weekend just to glance at any new merchandise. And there’s always a dress or top that immediately grab my attention. A-​ha! And I found it! Perfect for work & after-​work, it’s what I always love about BCBG! It was a black shirt dress with cap sleeves. Unlike other shirt dress, this dress is figure flattering. It has a bubble skirt and a built-​in belt to highlight the waist. I love the fit! BGBC comes out with different styles, patterns, and colors every season. Max Azaria always surprises me with great trends! I will be back sooner than you expect… ;)

Let me start off by saying I LOVE BCBG. The clothes are gorgeous, they last, they FIT well, I adore thee.
This store is just another reason for me to love BCBG even more. It’s clean and aesthetically pleasing, they have a large variety of stuff just like the website, and the people who work there are just great.
The store was kinda overstaffed in my opinion… there were probably an equal amount of staff and customers. Maybe they like it like that. The important thing is, every associate I encountered was very nice. Most were complimenting me on my necklace (Forever 21 thank you very much!)
After drooling over everything downstairs I went upstairs to the sale section and found the black pencil skirt of my dreams (and proceeded to drool all over the formal dresses…) Then I paid for my skirt and got the hell out of there before damage was done.

A very pleasant shopping experience. The staff here is all exceptional, they go out of their way to help you find sizes, colors, anything you might be looking for. They have plenty of staff too, even during Sales, you are always treated like the only one in the store.
They also have a great selection, better than most BCBG locations.
The clothes are great, fun prints, great colors, always something new in store, and when they have sales, the prices hit rock bottom.
My personal favorites? Dresses (both work and casual) wrap sweaters, clutches and shoes (really comfortable!)
Definitely worth a visit.