Raymour and Flanigan Furniture

Horrible experience with a power recliner I ordered. Repeatedly forced into accepting delivery times I couldn’t make. Even when I spoke to customer service and tried to cancel my order I was promised the delivery schedule could be in the afternoon. I should not have believed them: they showed up as they wished, in the morning. ZERO for customer service. Seth Goldberg should be ashamed

TERRIBLE!!! I don’t even know where to begin. They don’t even deserve a star – wish I could rate zero. The list is just so long. Let’s just say we will NEVER shop here again. My husband & I came here and purchased a sofa – we recently just bought a brownstone and we were planning on using them to furnish the entire brownstone since we have done business in the past with R&F at a location in Brooklyn and the service/​experience was great. This experience here was a disaster from beginning to end. We purchased a sofa which we were told was available at the time of purchase & delivery date was scheduled for 2 days later. Within 30 mins of leaving the store the sales guy called to tell us that the sofa wouldn’t be available until 2 weeks later (ofcourse he lied about the availability just to make a sale). We went back to cancel the order and he apologized and offered to credit us $ 110 and because we were in love with this piece we agreed not to cancel. That’s not the end of it — he lied about the credit and when we called to find out why we didn’t get the credit they said it can’t be done until the sofa was delivered which was another lie. We had to physically go back to the store and threaten to cancel the order once again and that’s when the credit was officially issued. It still didn’t stop here but I will not go on any longer. In short, we still don’t have the sofa and it’s going on 3 weeks because they lied again once more about the delivery date. Raymour & Flanigan Staff – You guys need to GET IT TOGETHER – THIS IS REALLY POOR CUSTOMER SERVICE. I SUSPECT YOU GUYS WILL GO OUT OF BUSINESS SOON IF YOU KEEP THIS UP.

I had a horrible experience trying to order a couch with another (very reputable) store that left me so frustrated I canceled the order and was desperate to find a replacement. I didn’t have high expectations going into Raymour and Flanigan but I was so impressed by the selection! The salesman was not pushy at all. I told him my budget and he really worked with me to find something that would work. The delivery was available within just a few days (the other store was a minimum two week wait). Their protection plan is actually affordable so I got that. I wish you could specify what time slot will work for you, because they really only let you pick the day, but they called and gave me the slot of 10 – 1 (which in most stores means 3PM!). 9:30 on the day of delivery I had a call from the truck to tell me they were on their way and would be at my place in 20 – 30 minutes. They showed up at 9:50 and could not have been nicer or more professional. They were careful of the couch and of the walls and doorways, didn’t say a word about it being a walk up (usually people grumble about this), and they cleaned up everything. The couch looks fabulous and the entire experience was so painless and pleasant– I’m still in shock over how great the experience was! Next time I need furniture, Raymour and Flanigan is my first stop!!!

Beautiful merchandise but it would be nice to just walk inside the showroom to browse without feeling pressured into buying something. I guess some of the sales associates do not understand the difference between browsing and purchasing.