Pro Skincare & Day Spa

They are very polite and friendly on the phone to set up appointment etc. However, the job is slacking. When I entered the so called «spa» I am a little bit disappointed. It’s a small place — small reception area and a couple of small rooms with no central heat but runs by with an electronic heater. It got very cold during my massage session even after the lady turned on the heater, it’s still cold. I got chills for the whole session and very uncomfortable. Her hands are ice cold to start then gradually warm up by massaging on my body. So imagine I was in this small dark room whole body naked and cold except only warmth from her hands. Most importantly, she does not seem to know how to do deep tissue massage. Her hands touch is strong but I feel it’s at most can be called «heavy Swedish massage» She does not really know the acupressure. She repeatedly massage my back chunk and arms which is more easier job for her than shoulder or neck or legs. And she treated left and right side unevenly. She massaged more on my left. I feel it’s more like for the time to pass by. She did only 50 minutes for 60 minutes massage. It’s not a thorough job. It’s rough. I did not fall asleep. I think one important criteria for good massage is you fall asleep without even notice. I had much better experience at other places. I am not returning back here. Funny at the end she was trying to sell me an expensive package to come back frequently like I know nothing about massage.

I’ve been coming to Pro Skincare for over 6 months now.
I first went for the 3 massage Groupon deal; some reviews here rate it 1 star, but I actually thought she did a great job. The main reason I came was to loosen up some knots and relax, and that’s exactly what I got.
I have also been coming here for eyelash extensions for over 5 months. When I first moved to New York last July I tried SO many different places to get my eyelashes done just the way I wanted them. After I found this place, I haven’t gone anywhere else. I always go to Michelle, she is great at what she does!
They have one of the best prices around Manhattan. Everyone there is really nice and accommodating, the online booking is also very helpful!

Let me start off by saying that I’ve gotten more than 50 massages so I have a fair comparison here.
A friend and I bought a Groupon «deal» each for a 60 minute massage.
Booking an appointment to this place was a hassle considering the girl on the phone could not understand what I was requesting (it was fairly simple. I asked for availability on a weekday past 5pm. I couldn’t have kept it simpler).
When we showed up, I was surprised by how small the place was. We all know, size does matter. When I say small, I mean the previous customer who was paying for her services, her husband, my friend and I did not fit in the waiting area. We had to awkwardly stand around until we were taken, kind of like you do on a packed subway cart during rush hour. I followed the quote «don’t judge the book by its cover» to remain positive. I was walked into my massage room and told to get comfortable and she would be with me in a few minutes. Those few minutes turned into no more than 30 seconds and she walked in as I was still naked just about to lay down. No biggie, I’m not very shy. She began with my upper back and remained there for about 45 minutes. At one point when my shoulder became sore, I asked if I had accidentally gotten a back massage or a full body massage (no sarcasm, legitimate question). She finally moved on to my arms for maybe 1 minute, my legs for another 5 and then I was able to turn around. I’m not extremely picky but I was tempted to ask if she was a masseuse or just used basic «I massage my husband at home so I’m a professional» skills.
Ah! The masseuse also forgot to keep the rule of having short nails so not only did I get a back massage, I also got a back scratch all at the same time! (This is what caused the 1 star rating; the 2 for 1 deal. Otherwise I’d try to contact Unilocal and see if I can give 0).
Through out my massage, the front desk girl walked in 3 times to ask a question and left the door open. My room happened to be right down the hall, so while I’m laying half naked, all the voices in the reception area were able to get a full view of my back. No biggie once again. It’s just my bare back. Not like I was relaxing anyway…
This place is a suite along many others on the floor. I was able to keep up with all the phone conversations the travel agency held next door. I must say, that employee was a great salesman! He sold many trips during my 60 minutes.
«Do you recommend this to a friend?» No.
«Do you recommend this to an enemy?» Still no. No one deserves that for money spent.

This was the worst massage I have ever had. I was charged for a full-​body massage but she only focused on my upper back. I specifically told her to focus on my lower back. I had to pay extra for my feet. I will never be back. Save your money.

I love this place! It’s clean and the staff is very friendly. I got a facial and lashes done here. They are very thorough. They have great prices for their packages for massage, facial and lashes. It’s hard to find a place that does it all and good at everything. Thank you Michelle and Daphne!

I purchased a groupon for eyelash extensions. I was about 20 minutes late for my appointment which they said it was okay. As I arrived, I was escorted to a private room where I woul receive treatment. Sadly, they left the door open as I could hear people checking in, the employees talk among each other. Unprofessional. They use tape to hold down your bottom lashes which is fine but they didn’t even bother to use any Vaseline or Aquaphor to make the removal process easier. Ouch! I think I lost a couple lower lashes. The extension process was seamless until my main person walked out and in came someone else to finish my left eye. I know this because her hands were ice cold and smelled of a fruity lotion which make my stomach turn. As soon as she finished, she told me to open my eyes. The glue burned. She didn’t even fan at the glue to help it dry. Then upon looking at my eye in their mirror, my left eye was red and I could barely see. The owner kept telling me the redness will go down tonight. Yeah, I needed to drive home. She then stated that it’s because I was late that this happened. So my eye is red because I was late? Hmmm. As soon as she said that, I lost it. Yes, I let her have it. I refused to tip any cash. But here’s my tip, reschedule patients if they’re late verses trying to treat people like an assembly line; have a better system for taping down lower lashes; and don’t make excuses or blame the patient when they are walking out with a pink eye. So would I go back. Not if you paid me. And if you value your eye especially right before the holidays, you’d avoid. Thanks for reading.

The staff, are all nice, except for one (who did my lashes), complained in toisan Chinese, that I am «only paying $ 45 what did she (me) expect in service?» Guess she didn’t know I’m Chinese and unfortunate for her, toisan. Someone else tried to cover for her and said she wasn’t talking about me. Ha! «Whoever» she was talking about, it’s wrong regardless. I walked in asking for eyelash extensions, I usually go to another place that does an amazing job for yes triple the price, but trust me, it’s way worth it– lashes stayed in place for weeks, natural and they did it one by one. But my guy went on vacation so I was in the area and decided to go here. Wow. Let’s start with the fact that she laid tools on my forehead and right next to my face. When she was working on my left eye, her right hand was laying on my right eyelashes, resulting in crushed lashes. Hence when I got up, my lashes looked like a war zone, criss crossed and all. I never cared for the price, I just happened to walk into this one that was on sale supposedly? I didn’t even know! The lashes are hard here. I paid for the 120 lashes, it was definitely no more than 70 combined for both! Yes, I counted because I had to straighten ALL the lashes when I got home. I honestly just wanted them removed. It was not good. I tried giving it a chance. Three days later, it was so horrible, my sister asked me what happened to my lashes and why was my eye puffy (I think it’s the glue they use). So I had one pink puffy eye (sexy). I called to speak to Daphne, but she was not available and the front desk girl didn’t bother taking my number down. Daphne was not the one who did my lashes, she was the manager of the place. Now, 10 days later, both my eyes are puffy and I don’t know what glue they use but the fake lashes are somewhat falling off WITH my real lashes? It’s so weird. Then there was one lash that was dangling and the lashes are so hard it kept poking my eye so I had to remove it manually. To my HORROR three of my natural lash was attached to ONE fake lash!!! That’s such a crappy job! You supposed to attach one by one! I am horrified. You get what you pay for. I wasn’t cheap on them, it’s not the money, I gave them at least 35% tip even after a crappy job, I know they have to make a living too. But the after effect is so terrible I have to complain. Trust me. Pay more, you get better quality. You don’t want to wake up w no lashes, pink and puffy eyes.

Amazing body massage.
She really gets out all the knots. It is a rougher massage so be prepared.
I wish a longer time had been spent on my front area (arms and legs). 85% of the massage was spent lying face down.
Normal price is $ 48/​hour.

I had very professional clean and comfortable experience here. My first time eyelash extensions look great. I’ll be back for refills and recommend it to all my girlfriends.

The reason I give Pro Skincare a 3 star rating is that this reflects a combination of two services I received here. I came here for a couple’s massage on a Saturday by appointment. We had to wait 35 minutes because the couple before us arrived late. We were offered tea and candy (which we would have been offered anyway) while we waited in the very small, very tight waitng area but everyone was very nice and apologetic. We didn’t make a fuss about it after the first 15 — 20 minutes but then it started to get to be a bit much when we were finally allowed to go into the room at 2:35 for a 2pm appointment. The massage itself was nice. Again, this place is SMALL and the quarters are very very tight for average to above-​average sized people but whatever. We opted for the deep tissue massage. The only criticism is that there is too much focus on the upper back and there was more of a need in the shoulder and lower back areas. But the ladies were very nice and friendly. I’d give it a 4 star on the massage really because my husband thoroughly enjoyed his — whereas I’d honestly rate mine to be more of a 3. I have had more professional massages and may be a little more critical. The owner/​mamager — Daphne, is a very nice and hospitable lady and when she offered me other services I told her I’d be in touch. I later made an appointment for eyelash extensions. Now as I have said in other reviews, this is a VERY competitive area for this service. In an approximate 25 block radius, there are easily about 15 places that offer eyelash extensions. Personally I have gone to a few so I am familiar with what is to be expected, the different types of lashes, how they are to be applied, cleanliness of equipment, precautions, what to expect after the application. The most expensive shop I went to also provided the best service so there is something to be said about getting what you pay for. However, Pro Skin Care was not cheap. ALL these shops advertise inflated pricing and then offer promotional prices that appear to be at great discounts or they offer such discounts through Groupon. Pro Skin Care ONLY offers one type of lashes — synthetic mink — in 2 shapes: J and C. I am used to silk lashes but was told that Daphne would add mink lashes to my existing silk to build a more dramatic look. That was done — but at a cost. The application was not a relaxing experience (I fell asleep at every other place I visited). There were interruptions. Daphne seemed a little distracted at times. I felt pinching or subtle poking on occasion. When done, there wasn’t enough time given to dry the glue so there was considerable stinging and tearing when I was told to open my eyes. (Never had this experience before). For the first day or so, they looked fine. Later I had issues with clumping, visible glue dots, a loss of lashes at a rate considerably faster than any other shop I’ve been to and I was just overall not impressed with this service. So between the 4 for the couple’s massage and the 2 for the eyelash extensions, my overall score for them is a 3.

Daphne and staff gave a great couples massage. We got a Groupon discount which was totally worth it. It was great service and we were able to get a same day appointment. There was no waiting around at all as they had the room ready as soon as we stepped in. Boyfriend’s masseuse found all his knots and kneaded them well. An hour passed without us even realizing it!

Wonderful, total relaxation experience during my deep cleansing facial. I will be returning soon!

I got a very professional massage today. I will call it a Daphne massage. Daphne touched my soul through her healing hands.
Now my body open up for more life in life!
Thank You. You do deserve your success.

Brilliant service with high quality products! I got a facial, a shoulder massage, and eyelash extension for a great deal!
Daphne and her staffs are extremely friendly and take their jobs very seriously with patience and care.
The environment is very calming and relaxing! Location is convenient, just off of the BDFM train.
I already purchased another package while it’s still in offer.
I would definitely recommend them to all my girlfriends!

Daphne and her bevy of technicians are a wonderful addition to Midtown West. Totally professional, this transplant from the Spiff day spa on the East Side knows her stuff, is licensed and has a wonderful attitude.
Massage, facials, waxing and more — for men and women alike. It’s on the 9^th floor so it’s totally private and the rooms have doors, unlike many parlors that share one room with curtains. Pure relaxation, wonderful music and vibes and Very Affordable, especially for midtown.
They sell a range of creams, beauty products and ointments. Tea service is free.
You can get a membership — 6 mos. or a year and save bundles. Great stop on the way home or during lunch.