Primp & Polish

Never again. Today was my first time here. My mother and I called ahead to make an appointment for two pedicures, which went fine. When we got there a few minutes early, we waited, which was also fine. However, the actual pedicure was so blah I had to write to warn others. It barely lasted 20 minutes, included no foot massage (every other pedicure I’ve ever gotten includes at least 5 minutes of relaxing food massaging), and the salon technician was perceptibly unenthusiastic. I thought maybe we had accidentally gotten the «Express Pedicure» which is also a service they offer, but when the salon tech handed us the check, the price was $ 32 per person. I even asked the lady working the computer/​phones at the front, if this was a typical experience, to which she replied yes. If you want a 20 minute, no fills pedicure at $ 35 a pop, this is the place for you. I recommend looking elsewhere.

I’m not really one to leave bad reviews, but I really didn’t enjoy my trip to Primp & Polish for a regular mani/​pedi. A friend of mine wanted to go there, and I made a poor judgement call in not insisting we go to my usual place. The best part is that the place is very clean, but that’s really the only positive note I can make based on this one experience.
When I arrived, the woman at the front desk, though very friendly, could not locate my appointment in her computer. I had one. It got resolved within 10 minutes, but it was still a bit of a pain since I was meeting my friend who was already sitting in a pedicure chair, getting her pedi.
The pedi itself was very rushed. The massage chairs are not very good, not many functions and no adjustment for height. The one thing I did like about the pedi was that the hot stone part comes with a regular pedi, but it only lasted maybe 30 seconds. All together, my pedi was completed in 10 minutes. That’s terribly fast. The polish job was terrible and my cuticles were not trimmed very well.
The mani was also very rushed and came out very messy. I could have done a much better job myself. You could see the lines of the layers and it began chipping that night when I got home. The woman that was doing my mani was also a bit rude and yanked at my hands rather roughly a few times. My friend had the same experience with her girl. I did ask for one of the fingers to be fixed because there was a terrible bumpiness to the coat, but the woman who works the front desk came over and looked at it and told me she didn’t see a problem, so instead of arguing with them, I just left it. I really couldn’t believe they refused to acknowledge the poor job and fix it.
I was in and out of there in an hour. If you’re like me and you actually schedule these appointments for a little bit of relaxation and pampering, you’re not going to get it. In the end it was $ 50 which is exactly $ 22 more than I pay at my usual place where they take their time, are very friendly, do an absolutely perfect mani/​pedi and have the most comfortable massage chairs. I’ve learned my lesson.

Little update! Primp & Polish is officially the ONLY nail salon I go to. Hence, the five star rating. I always make an appointment and go bi-weekly.They are so talented and the color selection is AMAZING when it comes to both regular polish and gel. ***** is AMAZING. (I wouldn’t dare share the name of my favorite technician, I’m much too selfish for that). But I really really recommend Primp & Polish to anyone into nail art and gel!

They seem to be much more concerned with making money than actually providing a service to make that money.
The quality and amount of service seems to be slowly dwindling down with time while the prices rise. No more cutting corners on nails for whatever obscene reason, no more buffing of anything, thats extra charge, and so on. Essentially pay 60 $ for mani-​pedi while they slather your nails with polish without much accompanying cleaning. Oh but they have a line of something or another coming out. Obviously thats much more important.

LOVE this place! Love the brand and all the locations. Each is a slightly different style but all are bright, clean, sleek and just trendy enough to feel innovative. Tons of colors, really skilled technicians and a really good price point. They do have some expensive, more deluxe services, but I feel like their price for a regulare mani/​pedi is totally fair for the quality you’re getting. I can’t stand overpriced M/​P from dirty little places. And, everytime I try to get a cheap one… guess what? It looks terrible and lasts a day.
I’ve always been satisfied with the job they do here, the polish lasts a while (with the gels, forget it — it lasts forever!), and I love being in a pretty place for my pampering.
** I will say — sometimes it’s best to make a reservation. I’ve always been a walk-​in type of person, but a few times they were too busy to accommodate me right away. So I learned to call ahead, even by 15 minutes.

I used to live around the corner from Primp N Polish and got lots of mani/​pedis. I moved a few months ago and tried to find a new nail salon close to me with no luck. Five different salons and five different sub par manicures. Maybe I’ve just been spoiled but none of the manicures came close to the ones I’ve gotten here. Decided to head into Williamsburg today for a quality mani/​pedi and couldn’t be happier that I did! Did the mani/​pedi morning special, splurged for the Milk And Honey special and my nails look great and my skin feels amazing! It’s a little pricey but I’d rather get one expensive manicure that will last than 3 cheap ones that look it!

My first visit at Primp and Polish was for a pedicure. The receptionist and everyone in general are friendly. The place is spotless. My nail technician, Polly, took extra care of my nails by cutting the corners so they don’t grow in all whack. She used sanitary tools that come out of a new, sanitary pouch. The negatives: She seemed rushed and it became apparent when I noticed her paint job was slightly subpar. Secondly, she didn’t ask me how I wanted my nails shaped. I ended up with round nails while I prefer square.
TL;DR. Nice employees, clean space, slightly rushed technician.

Beyond disappointed. Less than 24 hours after my pedicure it’s chipped in several places, including my big toe. Now I’ve gotta run around and find somewhere to get it fixed before a 6pm wedding. I’d like my $ 32 back — this is ridiculous

I gave 2 stars for the overall décor but for professionalism and service this place scores zero. After booking a party for mani and pedi services, who would have thought they would rush through our pedicures. And for the high prices, my neighborhood salon in bed-​sty does a better job. My polish was chipping before I left the Driggs salon. The girls in my party were disappointed. We expected to be pampered especially since we reserved for this party. Usually with my pedi I receive a massage, but here it was done in the blink of an eye. And talking to the manager was useless. We all agreed that we prefer high quality services over fancy décor. Felt cheated .Will not be going back.

Very clean and neat interior; their chairs and tools are one of the tops in this area, but nail salon should be more than just appearances.
I would they their service isn’t up for what they appear to be.
They aren’t prompt about their appointment times which is very important for me.
I’ll give this salon another shot near future hopefully this issue has been fixed.
And the price is bit more than what I normally pay, therefore I am expecting more out of this place.

I made an appointment on their website for 4:00 on a Wednesday for a regular mani & pedi. At around 3:50PM I get a phone call saying they are running 15 minutes late for my appointment. A-​OK in my book since I live in the neighborhood.
I get to Primp & Polish around 4:10 and the girl at the front checks me in and tells me to choose my color. Around 4:15PM I am done choosing my color. I then take a seat and don’t get to the pedicure chair until 4:40. Thankfully the pedicure I got from here are one of the best pedicures I have ever gotten in my life! A different nail technician took me for my manicure. As for the manicure it was honestly the WORST manicure I have gotten in my life.
Here’s why:
a) The color I chose apparently was «too sticky» creating a streaky application. She didn’t ask me if I was okay with how it looked before application and continued to just paint the rest of my other nails. It wasn’t until I saw her go and do my other hand that I told her to please stop, remove it and change the color.
b) While she was trimming my nails with the clipper she cut into my nail bed causing me to bleed. I shouldn’t have to be injured while getting my nails done!
c) The nail dryers are from the 80s and aren’t very efficient. Be prepared to wait 30 minutes for your nails to dry.
d) The caucasian man next to me getting a manicure was offered water and tea. I wasn’t offered anything. Racial profiling much?
I don’t understand Primp & Polish. With the amount of money they are charging for a manicure and pedicure you would think you would be getting a fairly decent experience.
I will take my business elsewhere.

My friend and I had an appointment for 5:20 PM. We were promptly seated for our pedicures. The chairs were behind black strings which gave the illusion of being in seclusion away from the manicure bar. The lighting was dim and the music playing at a nice volume.
The massage chairs were awesome. Large and can tilt back to get more comfortable. The chair itself added to the experience of being pampered. The woman handling my pedicure was nice. She took her time and was gentle. She made sure the water was hot and that’s something I’m always looking for. Who wants a pedicure in luke warm water? The hot stones were soothing and an unexpected treat.
Once my pedicure was done we moved over to the manicure bar right outside of the pedicures. The chair was a bit high to get up onto but comfortable. The same person handled my manicure. Again she took her time and was very careful as she worked. The scrub for the hands was a nice touch.
My only complaints were my foot dryer was out of order. So it took longer to dry than expected. Also they have to move the manicure dryers around to the customers. They didn’t seem to have one per customer so you would have to wait for someone else to finish drying. I didn’t have to wait long but it would gone quicker if they had more machines.
For both services it was $ 42. A little more than what I usually pay but the work was good. I will be back.

I love this place. The atmosphere is great, and they always have fantastic service. I have been to lots of places around manhattan to get Gel manicures, nowhere has had as long lasting results as here. Almost three full weeks without chipping instead of the general two at every other place I’ve been to.

Love this place. Prices are reasonable for the good quality and work that’s done. Super clean and all the girls are nice. I’ve been coming here for over a year and have seen almost everyone but Jolin is my favorite!

My gel manicure from Eva lasted a full 3 weeks. I went back today for another & she was just as meticulous as the first time. I’ve found my spot & my nail tech.

Very clean and relaxing place, might be a little bit overpriced but service is perfect and they are always using disinfected tools… better safe than sorry :)

My gel mani lasts 3 weeks. It’s worth the price.
Everything is really clean, sanitary and pleasant.

This place is the cutest, the design the concept. everything about it. They have endless colors to choose from; every brand you can think of! They have dryers at the manicure stations so you can dry your toes while getting your mani. The pedi area is guarded off by a beady curtain type thing which is cool. makes it private. When you’re done with your mani they bring a dryer to you so you don’t even have to move. They give you a quick dry at the end for free which works amazing! I usually always knick my nails, but not this time! The staff was also so nice and very social. I will definitely be coming back!

Super clean, quiet and relaxing. The back semi «outdoors» space is a nice spot to get a pedicure and everyone was polite and helpful. Huge selection of both regular and gel polish. Though a gel mani/​pedi is a little pricey my gel manicure lasted 2+ weeks.
Highly recommend.

Perfect experience! Love the environment of the salon. Quiet and peaceful. Comfy sofa type of chair to sit on. Asked if I wanted water or tea. Very clean. Talented manicurist. What more could I ask for?! (Maybe lowering the prices) but I Walked out a very happy woman :)