Primary Parking / Icon Parking

NO NO NO NO NO. NOOOOOO
Do not park here for any length of time. TOTALLY scratched up my car!
Sure it’s convenient right when you get off the highway but don’t go here!
I Read the reviews and thought oh we’ll be okay, we’re not long term. We were there for 8 hours and the hood of my new car is all scratched up!
I went to a car wash and detailing center like 3 days before I parked here and had carefully inspected my car. I knew when I picked it up what they had done and it’s horrible.
Please PLEASE go elsewhere.
Also it’s $ 38 for 10 hours,. But they charge an extra $ 1.50 for you to use a credit card. Which is total bull poop. There are other places I found on Unilocal in the vicinity for cheaper and with better reviews.
Don’t park here just because it has reviews, they will f up your car!

I tipped the kid who was parking $ 5 and he STILL tried to screw us over and registered the ticket at 8:15 PM when we parked at 9:30 PM.
The other attendant reluctantly refunded us the hour we weren’t there.
Unbelievable.

Short term parking is probably fine, but monthly parking is not. I bought a brand new BMW and parked it here. Within a week there were scratches on the side. The front and rear bumpers looked like they were keyed. At first I thought it was my fault, but 1) I never park on the streets, and 2) when I did park in another garage, the attendant made me sign a waiver saying my car already so many dings. Then one time, I turned the car over the attendant and started my walk home when I realized I forgot my cell phone. I went back to the garage, and the attendant (who was busy) just waved me through to get it myself. I went to the garage an looked for my car. When I found it, it was squeezed between two other cars, with no more than 4 inches of clearance on either side. There was no way I could open the doors. Then I noticed the windows were all rolled down. The only way to get to the car is to step on the rear bumper, scamper up the car, and slide in through the windows. THAT would explain why many times, there is a thick coating of dust inside the car — after I just had it professionally cleaned and buffed. AND WHY, there was a large «pushed in» dent on the hood. I had no idea why the hood would be dented. I thought maybe some kid sat on it. No, it was because they had to step on it to get my car when I asked for it.
After two years, the exterior of the car looked bad. I finally took it in to BMW for repairs, which cost me close to $ 4,000: new bumper assemblies, dent remediation, interior refurb, paint touch ups. I confronted the manager about it and described to him what I saw when I went down to the garage. His first response was: please don’t call the office. We will fix it here. I will take care of you.
Too late. I just cancelled my agreement and went to another garage.

The best of the Icon facilities is this one. The staff has low turnover and the wait for your car is fairly short. The early bird special is $ 15 for 10 hours, which you can’t beat. I work on the East side but still use this one despite the 10^th Avenue location.