Icon Parking

They like to charge you MORE if you pay with a credit card. Would be nice if they announce it — then again I should probably have more patience and look for off street parking as there are tons in the area.

We prepaid online, got there 5 minutes before our scheduled time and was told they could not let us in before our scheduled time. Fair enough. So we circled the block and came back 10 minutes later, at which time the 2 attendants had disappeared and we had to wait another 5 – 10 minutes. All this normally wouldn’t have mattered but we were already cutting it close for a tour downtown and were getting very frustrated with the attendants rude attitudes. Furthermore, since we were parking our car overnight, they told us we would have no access to our car later to retrieve our luggage. Since our hotel room was not ready yet, we had no choice but to take our luggage out of the car and leave it with the attendants. There was definitely a language barrier, but he made it sound like there was a room to place our items, but turns out it was just out in the open in the parking lot. We took a risk and left our clothes and luggage there, took our valuables and electronics with us on our tour. I don’t know if the company truly does not allow access to your car when you park overnight (it does not say on the website) or if the attendants are just lazy and did not want to drive the car up or allow us in to get our stuff. Regardless, the whole process was very frustrating, the attendants were rude, and the details regarding car access was unclear. Only upside is that our stuff was still there when we came back 5 hours later. I guess no one wanted to steal my size small women’s clothing. I do not recommend this garage and would not park here ever again especially with all the other options in Manhattan for parking.