Potisman Cleaners of New York

If I could give zero stars, I would. Every New Yorker’s nightmare became a horrible reality for me at Potisman. I had been going there for laundry/​dry cleaning for about two years and was pretty happy with the service, when one day last month, they lost my entire load: shirts, dresses, underwear, workout clothes, everything. I (as politely as possible) freaked, but they assured me they had given it to the wrong customer and would find it quickly. After having to purchase some new clothing, they finally tracked it down: TWO WEEKS LATER. When I asked for a refund, they refused, and suggested store credit. I told them there was no way in hell I would ever return to their store, and they just shrugged their shoulders. I think the man at the front desk apologized once or twice of all the times I stopped in demanding my clothes. They said they would ask the owner if they could give me a full monetary refund and get back to me, but it never happened. Yeah, just avoid and go to All Washed Up less than a block away.

I come here for the sake of convenience since I live very close by. The guys here are quick and friendly. And they stay open until 7:00 PM on weekdays, which I appreciate since I always end up leaving work late.
I had to get a piece of work attire altered (apparently, my employer thinks everyone is 6 feet tall). $ 20. I picked it up the next day and was satisfied with the alteration. I definitely overpaid, but due to convenience and the fact that they did a good job, I wasn’t complaining.
A little while later, I needed to dry clean my suit. $ 13.50. I was pleasantly surprised, as I expected them to charge much higher. I picked it up the next day, and as before, I was content with their work.
I haven’t had a bad experience yet, and they seem to be reliable, so 4 stars it is. I plan to continue coming here for my laundry/​dry cleaning needs.

The staff at Potisman are always very friendly, and they usually return your dry cleaning/​laundry within 24 – 48 hours. It’s not a large business, but they are reliable and do a good job.
I plan to keep using Potisman as my primary cleaners.

When it comes to laundry, this shop is always reliable, the clothing is in good condition when it comes back and the there turn around time is really quick, opinion request. Cost is resonable too. Dry cleaning is another story but then again that’s dey cleaning for ya!

Just so everyone is aware, they do your laundry in the laundromat around the corner on 78^th steet that is supposed to be meant for residents living in the apartments on 78^th/​79^th streets. If you are paying more than $ 3.00 per load they are ripping you off. I guess there is value in having someone do your laundry for you but make no mistake your clothes are being washed in a public laundromat so why not do it yourself???

VERY DISAPPOINTING After being a GREAT customer ($ 80 – 120 per week in cleaning) for several years, the owners of this establishment damaged a custom made duvet cover, then denied they did the damage — then when I told then I would not be able to use them anymore if they did not repair the damage, the TOOK THE LAUNDRY BAG I HAD BEEN CHARGED FOR! This after I have overlooked spots on ties and linens, hems that come out the first week, buttons that are lost during cleaning (then they charge to replace), etc for years.
The fact is, that in this area, it takes more than a smile at the door to thrive as a service business — and Potisman Cleaners is just nothing more than a friendly staff — their ethics as a business are non-​existent, their prices higher than most other cleaners in the area and their quality of service inconsistent at best.
I would NOT use them again, under any circumstances.

If I had the ability to give no stars I would. I took a bridesmaid dress to this place to be altered. The dress was brand new, tags still on, straight from the manufacturer. I tried on the dress in their store and they made the alterations. When I picked up my dress, the snagged part of it, and there were GREASE STAINS AND FOOD ON THE DRESS. It looked like someone was eating lunch while they did the alterations. The worst part — when I told them they needed to fix it and give me a refund, they refused and proceeded to blame me for the snag and the stains. I picked them because of the good reviews on here, but was obviously very mislead. I will never, ever again use them for any service whatsoever. They could have saved me as a customer if they would have at least taken responsibility and given me a refund or a credit or something, but they refused.
Very poor customer service and inexcusable work on the dress. Steer clear.

I had to go here because they bought out my old dry cleaners. I only went there once (the same girl as the old place still works there – she’s super friendly and remembers my name), and they ruined the buttons on my favorite suit jacket. They didn’t contact me at all about the issue. All of the buttons had to be replaced, which I did on my own because I don’t trust them. Now I’ve switched to Next Cleaners, which I’ve been very happy with, and they’re eco-​friendly.

I have used them for a few years now and love them! They have never lost my laundry! They also have the nicest people!

It’s hard to find a good dry cleaner/​tailor on the UES!
I go here a lot but mostly because of the convenience. They do a good job most of the time on the dry cleaning, but they charge more than some other places (inc. the one across the street). Unlike the one across the street, they do get things done faster and will rush when you need it. Laundry here is fine too, though for some reason they only fold half of our socks, as if they gave up midway through.
Their tailor charges too much, in my opinion, given the rather average results, but I go here with simple jobs. They have also saved me in a pinch, for which I will always be grateful and loyal! And they are really nice in here, which doesn’t hurt.

They tailored my dog’s coats!!! Treated him with just as much respect as their 2 legged customers. I also love that everyday when I walk home, the owner smiles and waves like we’re old pals… Well, at this point, we are!