Potbelly Sandwich Shop

I love this place! Being from Florida we don’t have any Potbelly’s here, I’ve been to one in DC and loved it so when I saw this while in the city I immediately crossed the street to have a quick bite. The sandwiches are delicious and the service behind the counter is super friendly!

This location use to be a good place to grab a decent breakfast sandwich or lunch, but recently the service level has gone down.
Prime example: today I go in and order a ham, mushroom, swiss and cheese breakfast sandwich — something I get quite often.
I go to the register and the cashier rings it up — it’s significantly more expensive than the price on the board and what I paid before. I ask why. She tells me it’s because she charged for the mushroom.
I point out that the «mushroom» is PART OF THE NAME of the sandwich. You’d think that resolved it? Nope. She calls over this other person (assistant manager maybe). That person reiterates that she has to charge for the mushroom, citing some terminal/​pos reason. I point out again the mushroom is part of the name of the sandwich and for them to read their own menu.
At this point, the guy who makes my sandwich steps up and backs me up. The lady rolls her eyes, punches a few buttons and the charge for the mushroom disappears, and then she walks away curtly. (So much for terminal/​pos issue eh).
All in all, a big waste of my time for something that should be quick. There are too many other breakfast places around this area for me to ever bother with this place again.

I ordered the Mediterranean sandwich on a flatbread. My sandwich was slightly cold on the inside but overall had a good taste. It was very messy because of the hummus and feta cheese. My boyfriend got the pizza sandwich which was delicious and nicely toasted. The service was good too.
The store does not have much variety or unique sandwiches. With a name like Potbelly, I assumed there would be very unusual and different sandwiches.

I come here for lunch on a regular basis since I work just a block away.
The food is okay. I really like their salads and soup.
I am not a fan of having someone come up to me while I am on queue to take my order before I am even ready though. I understand it is to expediate the process, but it makes me feel rushed, and I end up not getting things made with the specifications that I am looking for.

Potbelly has a lot of delicious sandwiches, soups and salads but I’m giving 5 stars due to the management and customer service. They have an efficient system for taking orders and the staff is friendly. On one occasion the employee put the wrong dressing on my sandwich so they had to remake. It was no big deal and I had to wait maybe 2 mins extra. The manager comped my whole sandwich which was an extremely kind gesture and not expected at all. I hope these guys do well because they treat the customers right.

On my third day in New York, I’ve just finished visiting the Empire State Building and was on my way to Time Square. I was extremely hungry and told myself to wait until I got to my destination. But I couldn’t wait so I popped my head into this sandwich shop and my I was so happy that I did. I ordered the featured Buffalo chicken sandwich with all the veggies, blue cheese, oil and got it extra spicy by adding hot sauce and their hot peppers. Their sandwich really did hit the spot. It was very flavorful and very spicy. They offer 2 sizes the small n large. I ordered the small and paid approximately $ 7. I was full, happy, and content with the amount I paid for my sandwich.
The way the décor was set up made the place warm and cozy like as if you were in a cabin up in the snowy mountains. Overall the sandwich was excellent and the interior of the shop was appealing.

Huge Potbelly with super friendly staff.

Just had the new buffalo chicken sandwich. What I liked is that they were very willing to change the sandwich to how I wanted it. I Always go with the biggee. Lots of seats. Also they have locations around the city

Wow wow wow… I got the Italian sandwich and was not disappointed whatsoever.
But can we talk about their baked goods?!! CHOCOLATE CHIP OATMEAL COOKIES. The sugar cookies were still warm.
Can’t wait to go back!

Went here a couple months ago in the evening. At first glance there seemed to be only one employee, handling several orders and ringing up customers. He was actually doing an amazing job but the line was getting longer and there didn’t seem to be any relief.
Once I had gotten to the front of the line and my sandwich was being made, a couple more employees came in from outside (not sure if they were just arriving for work or had gotten a smoke) but they didn’t make any move to help.
The seating area was pretty cluttered, with boxes on some seats and many tables covered with crumbs.
I wouldn’t expect this type of staffing and lack of cleanliness from a Potbelly. Made me think of some poorly run Subways or Dunkin Donuts.

First time to a Potbelly shop. Got the a-​wreck with cheddar cheese, onions, and tomato on regular 6 inch bread. Very good for a sandwich but I should’ve gotten oil.
Subway not even in same league as Potbelly. Long line during lunch time. Would probably return if I craved a sandwich, but mostly because the Asian food options in this neighborhood are few and far between (I mean within walking distance of where I work) and wasabi is terrible.

This review is more specific to their Veggie/​Hummus sandwich. While overall the taste is okay, this is WAY overpriced and a misleading name for this sandwich. First, I ate an entire half before realizing I was supposed to be eating a HUMMUS sandwich instead of just a veggie. Looking on the bread I saw the thinnest layout of hummus I couldn’t even taste, and they charge premium for hummus? Basically it was a veggie sandwich with not even a lot of veggies, yet all for the SAME cost as a sandwich loaded with meat. Sorry, but I buy hummus and veggies at the store and this sandwich should be no more than $ 4 max
for what they give you. If you’re charging the same price as a sandwich loaded with meat then hummus better be oozing out of my sandwich (much like the one I’m eating now from a Mediterranean shop down the street.)
Beyond that, they are limited in their selection beyond sandwiches and I don’t care for the fact they don’t do half and halfs (ie– half sandwich and soup, etc.) Their soup is also way overpriced for what you get which is basically a small cup of soup and a few crackers, no bread. Doesn’t even compare to Panera. Gave this place three chances and I’ll never go back.

After coming here a few times – I try to stop here every few times I’m in the city – I can safely say that this is a consistently tasty Potbelly’s.
If you come here during a lunch rush or something, you’re unlikely to get the best sandwich ever, but there will always be a consistency in ingredients. Time and time again, Potbelly’s proves to be a very consistent chain that is always better than its Subway/Quizno’s counterpart… more than enough to justify the slight price difference.
These days, the price difference is actually pretty minimal. For a location so central in the city, it’s a pretty great deal to get a filling sandwich for $ 6 – 7. They’ll never skimp out on meat or other toppings, and their hot peppers are always a big plus if you’re into real kick with your sandwiches.
Lastly, service is pretty decent. When the line gets like, they’ll send a person over to expedite the ordering process. Add plenty of seating and occasional live music… there’s little to hate here.

Delicious sandwich but even better staff! Amaretta was very nice and made my meal that much better!
Had the chicken sandwich with Jeddah, mushrooms, and the works. Deliciousness!!!

After a long decision, I decided to pick this place for lunch during my work break. I think what just really drew me into was the name of the sandwich shop, but then also, I was craving a sandwich. I like that they have their cute little menu flyers around the shop. Looking at the menu, I was a little disappointed that it didn’t have much of a wider selection as I would of hoped. But nonetheless, I appreciate the simplicity of the menu selections as it does look intentional. I thought the names for some of the sandwiches were pretty cool. I ordered «A Wreck,» which consists of Salami, Roast Beef, Turkey, Ham and Swiss Cheese. I got the original size, and the total came up to be about $ 6, which was not too bad. Regular toppings but I wish there were more sauces to choose from. (Think there was just about two) I decided to just get mayo with the sandwich. Bottom line, the sandwich was good but I would rather go to a Subway restaurant, and is quite comparable to me. I did like the freshness of the bread, but everything else was pretty ordinary to me.

Best, strategic ordering process. Great staff, fast, inviting service. I love this Potbelly franchise. Oh, and the Wreck Sandwich I ordered was perfectly delicious! Thank you Potbelly!

Quick sandwiches with fresh ingredients at decent prices. Cutesy names for their combinations and choices.
I usually get the «A Wreck» ($ 6.20) which is Salami, Roast Beef, Turkey, Ham & Swiss Cheese toasted on a toasting belt apparatus. They also offer a bunch of toppings including the super awesome hot peppers that give the sandwich a nice kick. By the line there is also a selection of chips and baked goods. I like that they have Zapp’s which is a Louisiana chip brand with interesting flavors.
Overall, nice quick service place for a to-​go work lunch.

Simple and delicious. Wish the staff didn’t look so sad when they were taking my order though :(cheer up! You’re surrounded by yummy sandwiches.

The sandwiches are simpler than Lenny’s or Earl of Sandwich. Nevertheless, Potbelly is one of the most popular sandwich spots in the city and definitely a great place to get lunch.
For my list of great lunch spots in New York, please see

In NYC I’m a big fan of Pret á Manger for quick sandwiches that are somewhat healthy, but now with Potbelly I’ve found another sandwich place that I really like.
I got the Mediterranean sandwich that I see recommended in other Unilocal reviews, and also find this a really excellent vegetarian sandwich. Bread can make or break a sandwich, and their bread was really good and fresh. The sandwich was really tasty with the hummus, peppers, and other types of vegetables in it.
They have two sizes of sandwich, a regular and large. The large is only slightly higher in price. I got the large and found it was a really good size to satisfy a big appetite, and the price was really good. You can get a real good bargain here — a good meal at a great price. Service was quick. Really recommend coming here, and wish this establishment expanded to the Southeast.