Popeyes Chicken & Biscuits

The place is neat and i love their chicken. The area is very clean and everyone is very efficient. The workers seemed nice and worked fast. I was out in less than 5 minutes. The mashed potatoes with gravy are always bomb and the chicken is delicious. I dont even care if i gain weight.

One of the worst locations ever. Always understaffed and never have food prepared so you end up waiting around for your order. Always out of stock on dipping sauces.

Actively dislike this location and it should be avoided. Not very clean, slow service despite only ordering thing already cooked. Also they RUN OUT of chicken in the middle of the day and their credit/​debit machine seems to always be on the fritz (making it cash only the majority of the time). I literally go to the one over 20 blocks away (192^nd st location) to get popeyes chicken rather than this dump.

The food is always sooooo good, only thing i dislike about this location they are sways super slow there are like 10 people in line and one cashier ! Not to mention if your taking your Food to go tripped check it ! They tend to mess up the order.

So… um I had a craving for Popeye’s. Decided to pick up some after taking a walk throughout the Heights… despite the reviews. Why did I do that?
Firstly– the service is sloooow. There were several people in front of me and only two cashiers moving at a snail’s pace.
Secondly– The restaurant is dirty and gross. I took my food to go.
Thirdly– The clientele is… sketchy. What is it about fast food chains that attract the world’s worst people?
There was this one white crackhead lady behind me in line who made the biggest fuss over the cajun fish. Then, in the midst of her fit, she demanded one of the cashiers to get the manager so she can ramble on illogically to him. I gave her a hard stare and she starts freaking out, accusing me of staring at her and hoping «she (meaning me) don’t like ladies because I NEED ME A BIG STRONG MAAAAANNNN!!!». Most likely she presumed this of me because I have very short hair, and was wearing pants.
I promise you, I only was staring at her because she was crazy as hell and nothing more.
Fourthly– Pure rip off. Ordered a four piece meal, it only comes with ONE BISCUIT and ONE SIDE! I had to order an extra biscuit for 79 cents. W.T.F???
Everything came to almost $ 11, which is RIDICULOUS, considering the demographic and that there are mom/​pop places throughout Washington Heights that wouldn’t charge that much for an equivalent meal (and they offer way more sides)
And the food isn’t even all of that good. I ordered the spicy chicken and it was anything but… in addition it is no where nearly as good as I remembered Popeye’s being.
Never again, Popeye’s! You are no longer the deliciously awesome chicken joint of my youth! *shakes fist*

The food is decent. I’ve been to other Popeye’s locations and it isn’t as good here as others. The service however, is markedly worse. Always understaffed, slow. They are somewhat personable. The server tonight tried much too hard to sell me a Pumpkin Pie. I don’t even like pumpkin. I had to tell her multiple (4+) times «no thank you» and then she had an attitude with me for the rest of the transaction. And on top of that, they shorted me two pieces of chicken. Trying somewhere else next time for sure.

I love the taste of Popeyes chicken but this location is such a shame. The customer service is terrible and they’re always out of chicken. The food does not taste fresh. I won’t be back. No bueno.

Roy’s Top 5 Things to Know:
1. Usual Popeye’s location when it comes to the seating and menu.
2. Worst customer service out of all the Popeyes, possibly Washington Heights. Slow lines, often run out of chicken, take orders out of order, no smiles, no communication, never accomodating.
3. They often mess up your order so be sure to check it.
4. They usually have a two piece special for under $ 5.
5. The hours listed on Unilocal are off.

A good buttery factory-​made biscuit and Strawberry Fanta in the soda fountain can’t even save this review.
This location has been near the Washington Heights campus of NewYork-​Presbyterian for years now, but the walk up to 172^nd and St. Nicholas is usually too much on an average work day. However, Shanrgi-​La, Chipotle, Mike’s Bagels, Jou Jou, Coogan’s, Carrot Top, Strokos, et al… well, none of them were doing it for me, so my co-​worker Mel and I decided to stretch our legs and be a little bad with some chickeny fast food.
There were three people ahead of us in line, four people waiting for food. One woman was behind the cash register and mumbled so inaudibly, I’m surprised I was able to make out anything she said. One was getting orders together… kind of. There was a cook in the back staring vacantly ahead to the front of the store.
Needless to say, it took us 15 minutes to get simple combo meals. Some of those people waiting ahead of us were still waiting for their food when they left, one customer (rightly so) inquiring what the hold up was.
The slowness was inexcusable and my food came out cool.
At least my biscuit was a saving grace… almost.
Nuts to this place. Never again.

I was only 4^th in line. You don’t have a customer waiting 10 minutes for items that are already cooked. In the door to out the door time was 10 minutes. Chicken select meal with fries. Already ready. 1 person on register (which means she’s also the one who prepares the order) and a typical stand-​around-​do-​nothing-​but-​watch manager standing in the back to avoid the wrath of the customers in the formed line. (Truthfully I’d die of shock if I ever saw a manager on a register.)

Look, I’m not telling anybody to give up their culture for mainstream America. But the employees who work in America need to be able to speak and understand English.
The employees at this Popeyes can’t understand English — which is infuriating. I came in over the weekend because I just wanted something to eat and the person at the counter had no idea what I was saying. She couldn’t even communicate properly back to me. Finally the manager (who appeared to be Indian — as in from India) came out and handled the situation.
When you are earning income and working and living in a country that is not your native land, learn the language. This is not being smug. This is what people have to do. This is what immigrants did at the height of US immigration in the early 20^th Century. It shows that you have respect for the country that opened its borders to you. It would be the same if some Americans decided to move to a foreign country. They would be expected to learn the language.
No business in America should have workers who can’t communicate in English to customers. Period. It would be like me going to Mexico and opening a business, but then expecting patrons to communicate with me in English. American consumers do not need to cater to American businesses in a foreign tongue.
So do us all a favor, Popeyes, and send your employees to ESL classes. Cuz I just want to order some frickin chicken in America — in ENGLISH.

I LOVE Popeyes Chicken and Biscuits but this location is one of those I now avoid at all costs for two reasons:
1. The staff can be a riot (unless you’re a customer): They are sloooooow (Seriously, I get faster service at the Popeyes locations in New Orleans. Now, service in NOLA can be sloow!), untrained (please, don’t tell me that you don’t accept coupons — especially if they’re printed from the Popeyes website specially for your location), unclean (seriously, the world goes beyond the counter… can someone please come around and clean this joint?, and the epitome of bad service (It’s been 40 minutes… stop telling me that my chicken will be ready in 10 minutes! I could’ve walked to and from the location on 191 by now!). The girl actually laughed when I said that to her. Honey, it was NOT supposed to be funny.
2. The lack of chicken: This location consistently runs out of chicken — especially spicy chicken. It makes me wonder what the staff is doing back there. The record for me was a 50 minute wait on chicken. I seriously could have slaughtered my own and fried them up by now.

HARD biscuts, PURPLE chicken, SLOW service, and the ceiling fans full of DUST! Ooh yea, STICKY floor, and RUDE employees with an attitude!
They will NOT be making money from me anymore!

I like this particular popeyes location and i think that the staff here is very nice and helpful. The only problem with this location is that there is not enough seats for customers to sit down and eat especially around 5−6PM. Please, please provide more seating for your customers. I love your chicken but i get very annoyed and aggitated when i pass by there and there’s no place for me to sit and eat my meal.

Located conveniently walking distance to Columbia Medical Center so you know all of them come by for some good fried chicken. Taste like all the other popeyes. no complaining there. way better than kfc. spicy chicken with Louisiana spicy sauce is the winning combo. mashed potatoes could use a lot more gravy cause its just dry without it. the cajun fries are always crispy and flavorful. biscuits full of butter. theres always deals posted on the windows so look out for those. the register people actually know about the deals too so you can always ask. helpful and delicious. winning! always get the right amount of chicken too, never complained once so far! *cross fingers*

Popeye’s chicken is so danged good, I’m bumping this 2.5-star review up to a 3-​star rating!
As far as this particularly location? Not so great. Most of the staff are completely vacant. But some will at least let you know when they have a deal that will get you what you just ordered, but at a lower price.
That being said, they’re slow, often understaffed, and I think I’ve been here once when I didn’t have to wait for something to come out of the kitchen, since they don’t keep on top of what they need and wait too long to restock it.
It’s a guilty pleasure, and there are few of them in city, and I’m glad to live spitting distance from one!

Every now and then, I just need some fried food. We all do.
So when I found myself with a wicked case of stomach grumblies last weekend, I decided that the time had come for me to satisfy my craving for some crispy, salty deep-​fried poultry.
Popeye’s is a lot like most fast-​food restaurants: much better in theory than in practice. In my mind, it’s delicious and perfect and everything that I dream heaven will be like. In person, it’s greasy and heavy and soul-​suckingly unhealthy.
Bottom line: it tastes great going in, but it wreaks havoc once inside your body. I was up all night with a horrible case of nausea and what I assume were salt-​induced hallucinations to accompany my insomnia. I felt fat. I felt sick. I felt guilty.
I’ll regret my decision to indulge my Popeye’s craving for quite some time. But give me a month or two and all the negative memories will fade. The rumbling will rise again in my stomach. And I’ll wander back to Popeye’s for another box of horrific happiness.

I love popeye’s, it’s better then any other fast food chicken place out there. The sweet tea is the best as well!

There’s a meal consisting of 1) a drumstick, 2) a thigh, 3) a biscuit, 4) a side order, and 5) a regular size drink all for $ 4.96! I opted for the macaroni and cheese side order which was creamy, but bland. Then again, it’s probably because the fried chicken was SO salty. It was deliciously crispy and hot, though!

So after a year of living in this neighborhood, I decided to try Popeyes. I have avoided it mostly due to the fact that its food will clog my arteries. I had the 99 cent special on Tuesday 1 leg and 1 thigh plus a biscuit. I liked the chicken-​very crunchy, much more so than KFC so if you like KFC you will like Popeyes. The biscuit however– yuck! Soaked in oil/butterness…I would definitely not be ordering this ever again.