Paws In Soho

We absolutely love Soho Paws! The staff is always so accommodating and friendly — from last-​minute walks to grooming — and our dog is so happy to go. They kniw her by name and she is always happy to see them. A truly great addition to our neighborhood.

To be upfront, I have never used Paws. I am a local in the neighborhood and a dog owner.
That said almost every morning at 5am there is constant and loud barking emanating from this place. At best it is a violation of the city’s noise ordinances. At worst it is a sign of an unhappy and unhealthy situation for the poor dogs in this place.
I definitely would not board my dog here. It is really sad honestly.

This place is amazing! I took my cat, Sophie, to paws; first time ever boarding her. The staff was amazing, the rates were extremely reasonable, and when I picked her up, she looked completely content. My family called to check up on a regular basis and the staff was always courteous and willing to answer any questions. When I first dropped her off, I was shown where she would stay, the food she’d be given, etc. The people who work here really care about taking care of the animals; I’d recommend this place to anyone who has to board their cat or dog.
Amazing job to Paws In Soho!

Took my Old English Sheepdog puppy (15 weeks) for his FIRST grooming experience. The staff was SO helpful and sweet, the groomer couldn’t have been nicer, listened to exactly what I wanted and he came out looking ADORABLE. They hung out with him after he was done (which they didn’t have to do) since I was running late to pick him up. The groomer offered to let me stay since it was his first time and could NOT have been nicer. I ended up leaving since it seemed a little creepy dog lady to stay, but I appreciated her being so accommodating since he had never been groomed before. I felt their pricing was very fair based on what I wanted done for him (vs. other places I called who quoted me a lot higher which I don’t think was reasonable considering how small he is right now). Finally, when I was waiting to drop him off, there was a woman who brought in a blind dog who had to be 17 years old (extremely elderly). The woman at the counter got him so gently and was guiding him around and the owner was giving all kind of instructions and clearly brought him there a lot, it was really sweet to see how much everyone cared about him, and I personally believe it’s crucial to have employees who really love dogs. Ok, that’s enough waxing poetic but I highly recommend Paws in Soho and my OES will be getting groomed there from now on.

I absolutely love Paws!
I work long hours during the day, and with a 6 month old, extremely energetic GSD puppy, the crate really isn’t an option. There was a point at which I couldn’t even find time for the gym, or to have any social life whatsoever, as I was spending every available minute with my dog when I wasn’t working — I hadn’t found anyone or any place I felt confident leaving her… until I found Paws.
The entire staff is friendly, sincere and extremely devoted to each animal’s individual needs — whether physical, medical, dietary or behavioral.
(My puppy has food allergies, and they go out of their way to feed her separate from the other dogs.)
The manager, Gabrielle, always goes above and beyond to make sure my puppy is happy, clean, safe and playing in the appropriate environment. She makes herself available at any time to discuss any concerns I have — and she carefully monitors my puppy’s experiences with other dogs to find the best playmates for her!
Sherry, the owner, has even taken the time to personally advise me on some health questions I had about my puppy.
My dog is like my child, and it was not easy to find an environment where I felt comfortable bringing her to.
I have complete peace of mind — and some of my life back! — knowing that she is well cared for while she is at Paws!

I wouldn’t even give this place a star at all but i have to because of Unilocal.As soon as i walked in the door this place smelled like feces and the front desk person was so lazy to even go me a tour she said to come back also the girl was on her phone most of the time and on top of that!!! !!!DO NOT RECOMMEND!!!

When Pet Chauffeur stopped boarding, and Grace Lane Kennels upstate was just too far away, and reports of sick dogs from many other places, I was on the search for a great place. After 21 years of walking dogs in the neighborhood, some clients need their dogs boarded out of the house and groomed while they’re there. Gabriella at the desk (and all the others) are always friendly when I call, accommodate every booking easily, are flexible to my busy clients’ schedules, and just wonderful to deal with other true professionals. Haven’t heard a case of «sick», «large vet bill», «kennel cough», or «dirty,» from a single client– not the case with all of the other places I know of in the city, where dogs are continuously all of the above. They even told me they’d try to work with one of my dogs who sadly isn’t too big on other dogs, socializing him. I haven’t taken them up on the offer yet (for the sake of all their and my other wonderful clients), but if I ever do this is the first and only place I go or send clients for boarding in the city and grooming.

My dog has come back from there with an extremely dirty backside after boarding, twice. He never has that problem at home, or in anyone else’s care. Who knows what goes on, and I’m not going to hazard a guess. I could care less about the fact that I have to clean up what looks like several day’s worth of hardened «waste» on his backside, but what breaks my heart is knowing that he’s been running around like that for I don’t know how long. Their response: They understand he was «a little dirty» (understatement) when I picked him up, and the person on duty didn’t know he should have cleaned him up at pickup. They say I should let them know in advance when I’m going to pick him up, and I can buy a thorough bathing just before that time. But that’s not the point – he should not be left like that for a stay spanning over a week, only being tidied up when I come to get him. Never ever again.
There are many inaccuracies in the reply below. First, he is neutered, that’s one inaccuracy. I’m frankly stunned — this is the first time (in a reply to a review no less) that I’ve heard he’s a behavioral problem. Why wasn’t I told this during one of the many times he stayed? He sits in his poop? I wish I had been told this. I had not been advised in the past about grooming, so saying that I refused it is just flat out incorrect, another inaccuracy. In a phone message they left me after I complained about this last visit, they did tell me about all that extra care, they mentioned even looking under his tail often. Since he is a corgi, he has no tail, not even a stub, so perhaps they were talking about another dog. And then they refer to a ½ inch of thickened mass as «residue». If there was extra attention, I am grateful. Perhaps things should have been better communicated and we could have found a solution. I’m quite honestly sorry as well.

We’ve been using Paws in SoHo for almost three years now, and couldn’t be happier. My husband and I travel a lot, so we need to board our cat very frequently. This is the only boarding house I found that allows animals to run and play freely, without being caged ²⁴⁄₇. The staff is friendly and warm, the room for cats is spacious and well-​lit, and has several toys.
When my cat was boarded there during Hurricane Irene, they made sure to evacuate all animals and move them to the Chelsea location. I was kept up to date on this multiple times, much to my relief.
Highly recommended.

First I called and they said 80 dollars which is a little more than I usually pay, they said it would be more if he was matted. He wasn’t matted so I walked over. After I gave him to groomer the lady said it was 110. I asked why and she said she didn’t know. Finally, I picked him up, there were knots by his ears and he didn’t look like he is supposed to. Definitely avoid this place.

I LOVE this place! More importantly, my dog loves this place! Once we get to a point on our walk there, she knows where she is going and is pulling me along to get there faster! Once we get inside, she jumps all over the staff with love, and actually cries to get into the play room faster. She always is happy as a clam when I pick her up, and always wants to go back. The only downsides are the high prices, and I think technically it should be called Paws in Tribeca (the walk is a little far from my Prince & Sullivan location). That being said, it deserves 5 stars b/​c of the outstanding attention they pay to my dog, and because she just loves it!

Has anyone actually gone downstairs to see where your dogs are being kept? I took my pup to Paws today for the first time for day care, and asked if I could see where she would be spending her day. An employee took me down to the lower level of the building (no windows), and showed me my dog’s «room» — a tiny, closet-​like space, very dark, with another dog’s mess on the floor. It was dirty and depressing.
I told the employee that I was picturing a bigger room, in which many dogs would be playing, so he took me to a slightly larger (but just as dark) room in which 4 or 5 large, sad-​looking dogs were laying around, crammed into a small space.
I know that they are proudly cage-​free at Paws, but I would never pay for my dog to be kept in one of those tiny, dark, dirty rooms. It’s basically like being in a cage. I walked right out of there with my dog, and said that Paws was not the place for me.

Very friendly staff —
I have been taking my toy poodle to Paws In Soho for daycare and overnight care for quite some time and have been very pleased. I hate leaving him and he’s not always a fan of being left but the staff at Paws In won us both over.
They genuinely seem to look after him — he is a little guy and a picky eater — so he needs that extra bit of attention they give.
Their grooming is great too!

Love them! I have been taking my 85lb blue nose there for boarding & bathing since he moved to the city. When we get within a block of the place he knows where he’s going and is happy when he walks in-​everyone there knows him by name– and when he comes home he sleeps so I know he’s getting lots of play time. I would recommend this place to anyone! They also have pick-​up and drop-​off (FREE) and their prices are comparable to other places in the city.