NYC Dental Associates

I was referred from a friend to come to this place. The staff was very polite and the place was clean. After I finished my visit I was told in order for them to send out my molding for my tooth I would have to make a down payment of 40%. I wasn’t to sure if I wanted them send it out because I did not want silver tooth in my mouth. So I paid the $ 50 copay and left. The month after I received a call from them asking me if I wanted to get the molding sent out and I said no. Three months later I get a bill stating that the insurance company did not cover the silver tooth and I owe them $ 1600. I called NYC Dental Associates to find out why was I charged so much and the receptionist informed me that they sent the tooth molding out without my knowledge, consent, and the 40% down payment. When I tried to call their billing department they gave me the run around for two weeks. Following that I called my insurance company so they can get in contact with NYC Dental Associates and they did. I was informed by my insurance company that I should have not received a charge for the silver tooth because the procedure was not done, and I did not agree to them sending the molding out. All of this happened back in February, it is now June and I am receiving another bill stating I owe the $ 1600. How is it possible they are charging people and insurance companies for procedures that were not done. Their billing department is fraudulent.

I am in the middle of getting a crown. I must say that so far Dr. Alina really knows what she is doing. She has given me what they call a Core Build-​up. She did it painlessly and fast. The next step will be the crown itself. I was nervous until she took the time to thoroughly explain the entire procedure to me, which set me at ease.
Receptionist Alicia is fantastic! She got me a fast appointment (within an hour) when I needed a last minute, emergency visit for another problem I was having.
NYC Dental Associates is a clean facility which provides excellent service!

The dentist Andy Wan who practices here should be sued for malpractice.
Every morning when I wake up I am faced with the extreme trauma and devastation I am desperate to overcome because I saw this NYC Dental Associates dentist.
Last summer when I went into this dentist for a cleaning, I had never had a cavity before in my life, only a minor sealant on one tooth. Andy Wan told me I had six (6) cavities and needed to have these cavities drilled out, in addition to two (2) sealants. He stated a total of 8 teeth needed drilling.
Shocked and terrified by this, as I had never had dental issues before, I agreed to let him do the work.
This was one of the biggest mistakes I have ever made in my entire life. He drilled and he drilled and he drilled, doing extremely aggressive work on all teeth, reducing my teeth to minuscule nubs with terribly finished fillings — cracks and fissures throughout every filling.
When he got to the last tooth, he told me I needed a root canal, and (again) extremely shocked as I had no pain in that tooth — I went to a root canal specialist, who told me I absolutely did not need a root canal, that my tooth was totally healthy.
I went back to Andy Wan, and he concluded I would need to have the rest of that tooth drilled out and an onlay put in. He drilled out my entire tooth down to the nerve and put an onlay in.
When I went home, to my family dentist I have seen since birth, he told me ALL OF THE WORK THAT WAS DONE BY ANDY WAN WAS COMPLETELY UNNECESSARY.
All in all, I am now, many months later, still extremely traumatized by this horrific experience. Due to the very aggressive and sloppy work he did I have deep pain in many of my teeth, cheeks, and ears on a regular basis and have had to have many of the fillings redone.
Dentists collect money based on each tooth that they do work on. Not only did he make his money, but he completely stole my trust and took advantage of me.
This man should be removed from his position as a dentist, as he does unnecessary (and extremely bad) dental work to fill his own pockets. A horrific and life-​shattering experience, this office is to be avoided by any and all people at all costs.

I haven’t yet had the opportunity to make an appointment… not that I haven’t tried! Every time I call I am placed on a very long hold without anyone coming back to let me know they’re aware that I’m still on the line waiting!
After not being able to speak with the receptionist on two occasions I thought it might be a good idea to check for reviews… I am not impressed and have to say that the poor reviews support the bad customer service I’ve already received!
I won’t bother with NYC Dental Associates. Thanks for keeping me on hold… looks like I dodged a bullet! :-)

I came in to see doctor Alina when I had a dead tooth, she said it needed to be replaced with an implant and got another dentist to come in and confirm that which made me feel good.
Dr Alina then made my new tooth, got me a referral to an oral surgeon who was really professional and just followed up with me the whole time.
She is always smiling and has good energy which makes my day better.

I came in very skeptical because I hate dentists but I must say I had an amazing experience. Dr. Alina was very gentle and her dental assistant Desiree was very polite and professional. I will definitely refer my friends.

Had a problem with billing. Operations manager fixed it promptly. Very happy with the outcome.

I love going to the dentist! My first impression of this office was bad though. I booked my appointment a month ago and when I got there, I wasn’t on the list. I rushed out of work to make the appointment and I was not a happy camper to have wasted a travel — it didn’t help that I used a pay per ride to get here.
Second impression was bad too. I came in for my biannual clean up/​check up and the cleaning was horrible but the dentist was cute haha. The receptionist were extremely nice!
Third impression was fab. I waited for about 15 minutes but I didn’t mind because the music they had on was rocking my socks. So I was just jamming away and Unilocaling for my next meal.
My amazing cleaning was done by Neily. She was super through and addressed all my concerns. She was very particular and I felt each tooth get equal attention. She did not rush like my second experience and she explained everything. She’s awesome, I highly recommend her for a cleaning.
The only down side is no freebies after cleaning. Who doesn’t like a goodie bag with a toothbrush, floss and mouth wash? Oh wells, I care more about the quality of the service and she saved this review!

This place is crazy. I tried to stick with them because I like Alina Lukashevsky but it’s been such a mixed bag I’m done now. One time I waited over an hour before being led to an un-​airconditioned exam room only to wait some more. Another time I was told very definitively by a receptionist that my insurance wasn’t going to cover a procedure that it did cover. And now their system emails me to say it is time to make an appointment, so I try to do so online, hear nothing back, and when I call the office to see what the deal is, I’m immediately told the next available appointment — which THEY emailed ME to set up – is a month and half from now. Enough already.

Follow up visit was great. As expected. Would give more stars if it was possible. Very informative and everything was on point. From scheduling, to follow up, to communication, and most importantly to the actual work. Perfect.

Generally, I do not enjoy going to the dentist but the staff is awesome and my teeth are no longer in excruciating pain so I can give nothing less than five stars. Everybody was totally friendly and informative.

Came in for a filling the other day on my wisdom tooth and Dr Alina did an amazing job! I choose to have fillings instead of pulling the tooth out. It wasn’t an easy job as Dr Alina had to rebuild my tooth on both sides with fillings and then also cut away a bit of the gum to prevent future cavity. She and her assistant made the whole process as relaxing as possible for me, keeping me posted of the procedure as we go along. On top of it all, Dr Alina did such a beautiful job cosmetically speaking. I have also previously came in for crowns and can’t be happier with the results! Have to say she is the best dentist I have experienced in the city! She always has her patient’s best interest at heart, unlike most other dentists I have came across with.
In terms of office environment, it is clean and modern. The receptionist is also very efficient and knowledgable. Highly recommended!

This is everything you could want in a dental office. Quick. To the point. Gentle. Not trying to get you to do procedures that are not needed.
Natalie did my cleaning and even with my severe bleeding gums issue, it didn’t hurt and was over with very quickly. I had so much anxiety about my appointment for no reason.

Office was clean. Staff was friendly. At first the office did not look «kid-​friendly» but the staff made my 7 year old feel comfortable. Dr. Alina answers my daughters questions very politely and friendly. Definitely a Go!

Easy to schedule appointments. Friendly staff.

Pros: Got an appointment quickly although initially had to call back when their system went down. Didn’t experience a long wait time in the lobby. Nice location/​area. Dentist will sit and let you ask questions. They give you listerine after your cleaning.
Cons: Didn’t feel very comfortable in the cramped dentist quarters. Twice when my teeth were being worked on, dental techs walked in and out and I was very worried that one of those times they’d bump into the dentist while her tools were in my mouth because the chair was 2 inches away from the door. The first assistant who took my xrays seemed bored, kind of shoved this tool in my mouth and after she was done checked her phone. I felt the cleaning was a bit rough because my gums hurt a bit after and they never used to with my old dentist, and felt my teeth could have been cleaned a little longer. My appointment felt a bit rushed. Since there’s not much on the wall and no window in the room, there was nothing to distract me from my anxiety.

This was my second time to see this dentist. I selected them because they received a high rating on Zoc Doc. The first time I saw them, I was a new patient and understood the 40 minute wait. Today, I can’t understand why they allow you to set an appointment at all. If it is a ‘first come first serve’ business then just be upfront about it or set appointments logically. I was told after questioning the long wait time that they always run 30 – 45 minutes late and that this is very common in Manhattan. We will see about that, I will not be back.

(1) Getting an appointment
I’ve had the situations where I’ve had to see someone in an emergency situations, and non-​emergency. During an emergency situation, I was able to see someone the same day, right before the weekend. So they make their patients feel that they matter.
(2) At appointment time
Wait is usually 10 – 15 mins. During that time, I take the time to look at the art pieces (the place doubles as a mini art gallery) and chat with the staff. They’re super-​friendly and funny. I’ve actually kept in touch with them outside of the office.
(3) Treatment
Professional, with modern equipment, and good bedside manner.
(4) Post treatment
I’ve had a couple of billing issues in the past, but they always do their best to fix things, and actually follow-​up when they say they will. That matters a lot to me. So many just leave you hanging. In my experience, they follow through.
Overall, they’ve been great to me =)

It’s not common for me to write a review but this dental office so terrible that I feel a duty to do so. I have never experienced more inexperienced assistants. To be specific, when reading my x-​ray I had to tell her that it was obviously upside down, to which she laughed and said oh yeah! Then came my cleaning… Ahhhhhhh! The dentist took no care and managed to bang on my front teeth every time she entered and exited my mouth. It was terrible and lead to a cracked tooth that required a root canal. Do not go here!!!
I actually managed to block the experience out because it was so traumatizing but then my roomie came home the other day and asked about the terrible dentist I went to months back because he believed he might have gone there. We discovered that it was in fact the same place and he too expressed that it was the worst dental experience he’s ever had!
I will say that the front desk receptionist is pretty good, professional and efficient. If I were her I’d get out now.

The place is clean and the receptionist that greeted me was nice. The wait wasn’t too long for me.
However, I was very dissatisfied with the dentist, Alina Lukashevsky. First, she talked me into getting a deep cleaning, which is not covered by insurance. Then she told me I have two cavities on the bottom row and recommended white fillings. She spent a good 5 minute trying to convince me to get the white fillings but I picked silver fillings anyway since it’s fully covered by my insurance. Her response after I told her I want silver «Oh I don’t do silver filings but we do have a doctor here that does silver, you will have to reschedule to come back.»
Needless to say, I switched my dentist. The new dentist, who I visited yesterday, told me I do not have any cavities on my bottom row. However, I do have one on top, which was not spotted by Alina Lukashevsky.