NY Brite

Great service and my apartment is shining again ! I live in the area and looked for some cleaning crew to refresh my apartment, I called NY Brite and requested a special day since I’m on tight schedule at work. The lady that answered the phone was very nice, and was able to find me the right spot when I was free. The cleaning lady was nice and acknowledged everything I told her, a few hours later… boom my apartment is clean and neat ! I will definitely recommend to my friends

I have used NY Brite for over twenty years and have seen a marked decrease in their service. Foremost is that their cleaning people keep changing constantly– so that you never have a chance to get to know them or them to know you and what you expect of them. Their workers are all very nice, lovely people, but the cleaning has been shoddy lately. In addition, they always used to email you the day before for a confirmation so that has stopped. I’ve had to email them to make sure they would be coming and last week wrote an email talking about the quality of service and they never responded.
I really want them to get better, but something is wrong in that company and it’s spilling over to the customer.

This review is for the after construction cleaning.
They came as and when promised for a free consultation. Shortly after I received an email giving me a price quote. 3 workers for a maximum of 8 hours: $ 745.
They came when promised, and worked for 8 hours. The first few hours they didn’t have much speed, but in the last hour they sped up. This was for a 3 story brownstone.
They were very friendly. A bit pushy when trying to get me to schedule a time.
They house was so clean. Well worth it. It smelled amazing and there was absolutely not dust.

I have used NY Brite numerous times over the last several years and I have never been disappointed. Everything from routine cleaning to special projects is handled superbly and cheerfully – if you have pets, they even match the right cat-​or-​dog person for the job. I continue to use their service and I recommend them to you without reservation.

We had an excellent experience with NY Brite last week. We recently sold our apartment and needed to have all the cabinets and drawers cleaned for the buyer’s walk through. Two women came for 3 hours. They were exactly on time and were very friendly and efficient. Our place looked great when they were done. The price was extremely reasonable and the agency was flexible about the number of people needed and the amount of time necessary. I highly recommend their services.

I’ve never used a cleaning service in NYC before. I had a cleaning person, but then she moved back to her home country. The first time I used NY Brite was for a «move out» clean, when I was subleasing my apt. The woman showed up early and did a great job.
The second time I used them was recently. I was in the process of hiring a regular cleaning person, when there was a misunderstand about whether she was coming to our place to clean or to be interviewed. I thought the former; she thought the latter. I was in a pinch with out of town guests arriving the next day. I called NY Brite around 5:45 and they were able to send someone at 7:30am the next day. This woman showed up right on time, which frankly I didn’t expect. She was a lovely person and did a great job.
The service is a little more expensive than having a regular cleaning person, but not by much. Plus, I think they probably do a much better job.

I hired NYBrite to deep clean following a renovation. We were sent a team of 3 – 5 women over 3 days. They worked non– stop, were efficient and polite. They did a terrific job. I took their card & told them I would recommend them to anyone. I have a housekeeper for day-​to-​day cleaning, but if I ever have a big job– post renovation, move– in or out, etc, I will have them on speed dial.

We hired NY Brite recently after our floors were done. We paid for two people to come in and asked them to focus on surfaces. As they admitted they left the job a half hour early — as there was nothing left to do? I have photos of dust on my hand and writing in dust on a mirror that they somehow missed. Incredibly disaapointing. They said they would arrange to send a supervisor to see what happened but they never followed through.
Very disappointing

I’ve been using NY Brite for about a year. Bathrooms and floors are always spotless when they’re done and the kids’ rooms (which are disaster areas) are neat and tidy. The only quibble I really have is that they’re not always on time or leave a few minutes early, but not a huge deal. Recently, an expensive watch was misplaced by us (probably fell off night table) and when NY Brite was done, it was on the night table. This level of honestly alone makes them a great service in my book. The women who clean for me are always friendly and seem to be happy in their jobs, too – which is generally not the case with housecleaners, in my experience. Thanks, NY Brite!

I have used this company for many years, typically the cleaners range from acceptable to out of this world, old style CLEAN!
However, 2 times within the last 2 years, they have «goofed» and not shown up .
Last year, their computer system crashed right before Passover/​Easter and so I was stuck.
They offered $ 80 off the next cleaning but I had to call several times for them to actually follow thru with it as there were no notes in the computer. records. Beyond frustrating!
Last week, again right before Passover, I scheduled 2 cleanings but when I called to confirm they had no record. HOw does this happen?! I was furious and was again offered a discount. They were able to cover 1 of the cleanings but could not schedule the other when I needed it so I ended up paying for 3 hours and getting only 2 hours. They would not do it for less than the minimum or for free. The supervisor was not easy to reach– I had to ask several times.
They seemed sorry but not really willing to go above and beyond to compensate for the STRESS and THEIR error!
The company seemed more upset about a bad Unilocal review than about making true amends, as if making the effort was equal to doing what was expected.
They clearly need a better computer system, better trained people who make the reservations. easier supervisor access and a better policy to compensate for errors!
I have vowed to never use them again– after all this is NYC and there are tons of cleaners…

Quality and professionalism in cleaning!!!
NY Brite is one of the best cleaning services I have ever used.
The office employees are very friendly, they always try to find the best suitable cleaners for my apartment. They are available to make changes in case of an emergency.
The cleaners are reliable. They show up for work on time and are prepared to complete their work in a timely manner. They are also very helpful in providing tips on how to keep your place nice and clean. They are experienced with different cleaning products, including green cleaning supplies.
Excellent service! I would recommend NY Brite to everyone!

I can’t recommend NY Brite Cleaning Service highly enough!
NY Brite has done an excellent job cleaning my apartment every two weeks for many years.
They are hard-​working and always on time,
NY Brite is highly dependable, extremely trustworthy and pays close attention to details.
They are true professional and an expert at making homes look nice, and always goes beyond what is necessary to make things clean and neat.
She always has a smile when she shows up, she is always a kind person, an a pleasure to deal with and I love having her in my home.
I am SOOO extremely happy that I found NY Brite!
I’ve used other cleaning services in NYC and NY Brite is absolutely the best I have found.

I am actually shocked to read the bad reviews about NY Brite. I first heard of them from an old boss of mine. She asked me to call them to do a post construction clean up of an apartment she was about to move in to. I actually dreaded making the call and scheduling them because this woman is so hard to please. I felt sorry for them because I really felt no matter how well they did my old boss wouldn’t be satisfied. WRONG! She sent me an e-​mail that night after her move was over telling me how great her place looked.
When I decided to hire a cleaning service this year I went with them. I have been using them for a months now and have never been disappointed. Since I have been using them I have been sent a few different girls. Every single one of them has been very nice and done a great job. In fact on several occasions they have gone above and beyond what I asked them to do. The reviews that say nothing got done just make no sense to me at all. I am clear with them what I want them to do, make sure I am realistic about how much time it’s going to take someone to do what I want done, and most of all treat them with respect and I have always been happy. Give them a chance.

This was the WORST cleaning service I have ever used, EVER. I scheduled them to clean my apt before I moved in so that I would be all ready to put my belongings into a clean, tidy apt. I was SHOCKED to find after 4 hours they did NOTHING — the windows had black tar on the sills, the shelves had sticky, nasty goop on it from the last tenant, I asked them to line the cabinets about 5 times in an email and nope, no lining. The floors were still dirty — I mean, what did they do for 4 hours? When I spoke to the company’s supervisor, to make matters even worse, she said she did a walk through and thought it looked great. ARE YOU KIDDING? Great in what way? There was nothing I could do… I had to move into a dirty house. How unbelievably disappointing. Do not use NY Brite — you won’t be happy and your house will not be clean.

I used this company for a ‘move-​in clean’ based on a recommendation from my broker. They were WAY more expensive than any other place, but I wanted a good job done and figured since I had the recommendation, why not splurge this once. They were scheduled to do a ‘deep cleaning’ of my house, refrigerator and stove pre move-​in (i.e. there was no furniture). I have a lot of custom cabinets/​shelves in my kitchen, living room and bedroom which was one of the reasons I specifically wanted to hire a professional cleaning company. They charged me over $ 600 for 3 people to clean for 6 – 7 hours each.
When I returned there was old food in the refrigerator (all they had done was wiped a wet rag on the shelves), dustballs in the cabinets (they hadn’t even attempted to clean inside!) and a dirty/​greasy stove (you could literally see the old grease and just to prove the point there were old french fries in the bottom of the stove!). It was awful. I had to call and have a manager come back to do the cleaning himself! Even he admitted he was apalled at what was neglected. Worse part is, they wouldn’t refund part of what I paid (because I had to clean all those shelves myself since I was moving and unpacking the next day which was a weekend and I couldn’t have someone back until the next week).
They are the ABSOLUTE WORST! The office manager (different than the guy who came back and did all the cleaning) yelled at me for cleaning the shelves myself (for which I wanted a refund for) b/​c he said I should have just had someone come back to finish the job right. Are you kidding me?
You can do way better for this price — if you live in Brooklyn, try out Si Se Puede — better service and much cheaper.

was very lucky to stumble upon them. they did a fantastic job and really went over and under places every other service has needed direction or refused to do at all. very charming, personable, honest, and efficient. i will be referring my friends to them as well as use them for a once a month service, should they keep on doing what they do, which is being attentive and sincere cleaners of your abode. thanks, guys!

Ohhh how I love NY Brite’s services. The cleaners are always on time, and they are very detailed. I leave the key with the doorman, they come and when I get back, my laundry is done, my bed is made, my house smells good. I am all happy.
Prices are a little on the high side, but… What can I say, I rather pay more and know I will be happy…
Highly recommend Kevin, he was so awesome!
N

Their services are top notch & highly affordable. Additionally, they provide extremely prompt responses to any questions & estimates.

Terrible.
Just some of the rudest and most inefficient service i have ever gotten. Oh and I’m out almost $ 200 and for that i got my bathroom cleaned.
Let me explain — We had people coming over and since we had our baby we have not had as much time to clean as we would have liked so we called (last minute) so see if we could have a service come.
NY Brite responded because they had a cancellation and called at 9am for a 10:30 am appointment. Great! We had an appointment at 1:40 — so the timing was important for a three hour appointment to end by 1:30.
The Woman who was claning our house showed up half an hour late, was not told what she was doing, for how much and was not told about our timing issues. She was sweet and well intentioned, but the office screwed her and me…
We called to tell them that we were missing out on half an hour so they offered to take $ 10 off and then hung up on my wife. The Cleaner spent an hour on the bathroom (because she was not told about the timing and i was not hovering over her) and then did a VERY rushed job on the floor and the kitchen (nothing else) and i literally had to leave her in the hall to pack up because i was going to be late… and this all cost me $ 175…(including $ 40 for supplies, including a vacuum cleaner that didn’t work) sick
The issue isn’t the mistake — the issue is the TERRIBLE and rude customer service (literally hung up on us twice) didn’t communicate with the maid, overcharged etc etc… nasty

Have you ever gone to the dry cleaners in your neighborhood and saw the cashier behind the counter wearing an article of clothing you know you submitted to have them clean?
Well, I have and guess where? You betcha’ New York Brite! They suck ass too! Why? Oh maybe cause they think I don’t live in the neighborhood. But, I do know I asked them several times when I lost my ticket did they have my jacket. «No we keep a record of everything.»
So, I believed them. I thought well I screwed up and lost my ticket my bad. Fast forward 6 months: Wholly shit! That’s my «Blue and White, Limited Edition Big Man North Face» This dude is wearing my stuff. Wow! was I pissed.
At any rate, I hope they see this and realize the error of their dishonest ways.