Northwell-GoHealth Urgent Care – Upper West Side

We were on vacation and my son got an ear infection! We went to this place because it was close to our hotel. The staff were all absolutely wonderful. Everyone was kind and gentle with my son. They ran on time and did not keep us waiting too long. I would highly recommend this place! It was clean and very easy.

I’m giving 4 stars mostly because of the wait in-​between procedures during my appointment. Perhaps they were having a busy night with other patients & my own exhaustion was getting the best of me, but for each test that was performed, it felt like 15 minutes passed before the staff came back in.
Also, my prescriptions were sent to the wrong CVS.
Those are my only complaints.
The front desk is friendly and efficient, the space is clean, big, and bright. Each assistant that I came in contact with was personable and focused. And, finally, I highly recommend Dr. Neal Shipley. Great bedside manner, and unlike a lot of my Urgent Care practitioners previously, I felt like I could really trust his judgment. We performed several different tests for my throat/​mouth pain, and although the diagnosis is still a bit unclear, I have proper medication so I do not have to suffer in the meantime.
I have yet to find a primary care doctor, so I’ll definitely come back for all of my immediate needs!

Before this place changed to the new ownership I had excellent service. I went since and what I found was it has completely changed. They talk down to you and are not helpful at all. Things that the clinic would do under the previous ownership like renew prescriptions and actually give knowledgeable help and instructions no longer apply. If you do have to go just hope that you won’t get a PA by the name of Nancy Marrazzo. Let’s just say she needs a few classes on customer service. I went in because I banged up my knee and she was trying to talk to me sitting down in another room. When I asked her to renew a prescription which I have done there multiple times she acted like I was a moron because she said she couldn’t do it due to new ownership. She referred me to an office of orthopedic doctors that gave me wrong information and had me walking all over town with a banged up knee to get an MRI. And when the imaging clinic called her she was just a bitch and kept them on hold. And then when I talked to her she had a bitchy tone and wasn’t helpful at all. I highly recommend that you do not go here since it is under the new ownership and since Nancy Marrazzo is now seeing patients.

Excellent facillity, top-​notch and effective treatment by a very empathetic and kind Dr. Lynn. I highly recommend Northwell-​GoHealth Urgent Care.

I visited today and am so happy I made the choice to go there! The moment I walked in, I felt that I would be very well taken care of! The entire staff was so welcoming, kind and caring, also funny, which put me at ease. I was seen by Dr. Lynn and I loved him! Even prior to him seeing me, he passed the reception area and said «don’t worry, we will take good care of you»! I waited less than 5 minutes! The facility is lovely and it is so clean and well taken care of… I cannot say enough positive things… plus now I know of the most excellent place to go when I need care! Thanks so much to all of you! You ROCK! I also loved all the photos in the exam room… THANK YOU! THANK YOU! :)
I will recommend GO Health Urgent Care quite happily!

Pros: Very clean facility. Was seen without a wait. Was treated professionally and courteously.
Cons: When I’m paying to see a doctor at a facility one hour from my house (directed there by my insurer) and the facility tells me on the phone that they’re covered by my insurance — and they even run my insurance card in person — I expect to see a doctor and I expect the visit to be covered by my insurance. I didn’t and it wasn’t. Instead I saw a physician’s assistant (a great one but this is kind of like seeing a paralegal when you’re paying to see a lawyer) and got a $ 375 bill. Because in fact, they are not an in-​network with my insurer.
So even if they run your card and tell you «You’re good to go,» as they told me — please don’t believe them. And always record all conversations with insurers and providers and always get reference numbers; my appeal was denied — perhaps yours won’t be.
And then, look below: they called my experience «confusing»! Watch out for being, uh, confused too.

The employees here are so kind from the front desk to the doctors. I’ve had two experiences and both have been delightful. My wait both times was under 15 minutes. This is the care you want when you are not feeling well. I’m so happy they are in my neighborhood.

Updating because of the responsiveness of management. They re-​reviewed and offered to adjust my bill to something more reasonable. I still believe they should do a better job communicating with patients about the possible cost for non-​critical issues.

This is the most professional, well run, and kindest medical facility I’ve ever been to. The staff and the doctors are wonderful and respectful, and spend time with both with their diagnosis and their explanations. I’ve never had to wait and have always been treated with such dignity. This is an example of what health care should be.

While in NY visiting I had one of the episodes of great pain in my body .Now mind you I have been experiencing this pain for well over 4 years, off and on.
I’m also a 3 year breast cancer Over Comer/​Survivor.
So I’ve been seen by various types of medical professionals.
And this place stands out top ten.
The place was very clean, the staff was extremely helpful and very pleasant.
From the time I made contact with a phone, to me walking in the door.
I don’t remember the person’s name who called me to the back, but he was very helpful and made me feel like I was in good hands. I feel that he went beyond just taking my information, he interactions with me made a unpleasant situation feel a little less overwhelming.
My PA Nancy Marrazzo, was excellent.
She took the time to hear me out.
And she was very knowledgeable about my diagnosis. She also showed great empathy towards me and my situation. I appreciate all the staff.
Thank you and God bless!

Nice place! They really helped me when I was in need and made my life soo much easier! I am grateful to them.

I’ve come to this practice many times and I have been bringing my children there too (on days when their pediatrician wasn’t available). I’ve always been seen very promptly (they have multiple doctors and PAs so the wait is never more than 20 minutes) and each and every person has been attentive and thorough. Great overall experience

I had such a wonderful experience at this Urgent Care. I needed a few stitches after a bad cut, and I was blown away by the kindness, knowledge, and competence of the staff. Everything was thoroughly explained to me, and I was in and out quickly.
I am grateful that I can support and recommend this local «mom and pop» Urgent Care. I will definitely return.

Dr Lipovic was great, understanding and efficient in her diagnosis. I received prompt treatment and care.

good service, but wildly incompetent when it comes to the physician and staff’s knowledge of insurance billing policies.
i came in for a superficial wound that i had thought required stitches, but it turned out to require only a bandage and disinfecting. however, my physician decided to bill me for a 12 001 procedure, which refers to a simple repair of laceration under 2.5 cm, i.e. what physicians bill for when you come in with a cut that requires stitches, skin adhesives, or a combination of the two — NOT for when you require simply a bandage. (these codes are set by the american medical association so you’ll see them regardless of what insurance carrier you have.)
so i ended up getting billed $ 300 alone for this BANDAGE, not including the cost of the visit, which, turns out, was the cheapest part of the bill. a belligerent voicemail lambasting this urgent care center during which i rattled off the correct CPT codes and what each of them mean seemed to do the trick in getting this charge slashed from my bill.
whether this was accidental, or a result of the physician’s or the office’s lack of knowledge, or most likely some sort of deviousness, i don’t know, and frankly, i don’t care. unforgivable. because the field of medicine is definitely a place where making the occasional mistake is totally okay, right?
in conclusion: take the time to google the CPT code that you are charged for — especially if the charge is exorbitant (even by insurance standards). and ESPECIALLY if you came in for something that ended up requiring next to nothing. CPT codes have long been one way for physicians and hospitals to make a few extra bucks by stretching the clear-​cut definitions of what procedures require what sorts of billings, so watch out.
don’t trust this urgent care center to report the details of your visit accurately. take the matter into your own hands.

5 Stars. Dr. Shipley and the nurses/​assistants were all great. The place is clean. Easy in and out. Would return in a heartbeat… but hopefully won’t have to. I typically don’t write reviews, but this place is deserved.

I’ve been to this urgent care center 3 times and can heartily recommend it. Service is professional and courteous, prompt, my problems were always adequately addressed, the health care providers take the necessary time with the patients, and they accept insurance, later billing you for any co pay or deductible. The first two visits I owed nothing, the third visit I will need to pay them but they properly did
Not collect at time of visit since I had insurance. Another provider I recently used, a dermatologist, demanded payment at service which is not optimal since you may end up paying more than what the insurance company eventually approves. Worse yet, the provider has no incentive to process the claim if a full payment is made at time of service — as I have had the misfortune to find out and now have to call again and again to pester them. Also, if you do need to wait the waiting room is pleasant with TV and nice size bathroom.

If I survive the bubonic plague I’ve acquired, I’m going to VOLUNTEER my services as marketing director for the Urgent Care Manhattan on the UWS. They could not have been lovelier. From the front desk, to the nurse, to the doctor — really great team. Facility is immaculately clean. Was seen almost immediately when I walked in even though they’re incredibly busy … and I had no appointment. They were thorough and yet fast, and they sent me home with the prescriptions I need. The sweet nurse even spent time going over each prescription to make sure I knew what it was and how it should be administered, as well as a care sheet regarding things I should (and shouldn’t!) do to make myself better (who knew hot steam was bad for bronchitis?!). Can’t say enough nice things. If you’re sick in the city, GO TO HERE!
PS: I should add that I came because my doctor of NEARLY A DECADE couldn’t be bothered to fit me in (or call to check in). These guys? Told me to come back for a free follow up if I still didn’t feel better after I finished my antibiotic. Just sayin’ …
PPS: I made a Unilocal account just so I could write this review. That’s what a positive experience this was. Who says that about going to the doctor when you’re grotesquely ill?!

Amazing experience today at Urgent Care (Amsterdam location)…quick, professional, friendly… and funny!
(They had a picture of Nurse Ratched on the wall in the examination room!)

Dr Lynn is the best! I had to come here while i was a tourist in New York this winter and it was a very easy and good experience. I was having an asthma attack and they rushed me right in, jumped into action and got me feeling better right away. I was so happy with how well they took care of me.
You never want to get sick on vacation, but Dr, Lynn and the staff here took my condition seriously and made it a priority to get me feeling better fast.

I stopped in to Urgent Care because I was slammed with a terrible fever, chills, sore throat, headache seemingly out of nowhere. Thinking it was the flu, I went in. I’ve never been to urgent care, but I am now a believer! I love my primary doctor, but to have Urgent Care available when my doc can’t see me right away is so convenient. The entire staff, Dr. Melrose — were complete professionals, and I was very impressed with the level of service they offered.
Fantastic — and so glad to have them nearby. (Also — did not have the flu, but do potentially have strep throat)

I went to Urgent Care Manhattan over the weekend for an ongoing issue with my ear. I was able to get in to see a health professional quickly and consulted with a doctor at the end of my visit as well. I felt the care I received was quite good and everyone involved was professional, courteous, and very willing to listen to me.
This is a great place to go if you are having problems getting in to see your GP and have a minor health problem. Just keep in mind that this is not an ER. If you have a serious or life threatening emergency I would go to the hospital instead.

I am thoroughly impressed with my experience at Urgent Care Manhattan.
The day prior to my visit, I went to a different urgent care clinic (which will remain nameless) and it was horrible. I had to find another clinic close to my job and right away since I had already wasted the time I planned for a doctor’s visit the day prior.
Enter Urgent Care Manhattan. I of course turned to Unilocal to avoid another bad experience. This location had great reviews and was in the Upper West Side so it was a done deal. I made an appointment using the Zoc Doc website they are linked with from their website for a same day visit. Which by the way– the Zoc Doc website is really cool! I’ve never made an appointment through a website and I must say it was almost fun.
Upon arrival, I was asked to fill out some forms. The receptionist was really nice and their waiting area is super clean and stylish! There’s comfy couches and a television on one wall. I was also surprised to see a book about rock and roll and another about outer space at the coffee table. 300 points to Gryffindor!
I waited about 5 minutes in between filling out the forms and being called in. I specifically remember this because I didn’t get a chance to read those cool books! I was the only person there around 4pm on a weekday. The nurse was really sweet (she complimented my tattoo!) and made sure to tell me to watch my step where the floor got slanted on the way to the exam room.
I enter the exam room and instantly fall in love. Yes people, I fell in love with an exam room– adorned with photos of Dr. Frankenstein, Nurse Ratched, and my absolute favorite– Dr. Frank-​N-​Furter! Needless to say, I was elated that this practice has a sense of humor.
My appointment was with Dr. Shipley and he was awesome. I was in because I had fallen on some stairs and injured my elbow. It hurt like crazy and I was afraid I had a fracture. After talking with me a bit and examining my arm, he decided to do an x-​ray. The x-​ray was in the next room over and took a total of 5 minutes. After seeing there was no fracture, I was sent home with a sling and instructions on what to do next. Dr. Shipley was very kind and showed genuine concern for my injury.
I can’t recommend Urgent Care Manhattan enough and will definitely continue to make visits here in the future!