New Alpha Cleaners

The very first time I went to new Alpha drycleaners, theytore off one of the buttons of my shirt. When I got the shirt home I noticed. And, I brought it back to the store the next day to tell them about it and it still have the tag on the shirt. They tried to tell me that the button was already broken when I brought it in, which it wasn’t. Then, they tried to tell me that their policy says that they are not responsible for buttons, which it doesn’t. And, they refused to fix it. It seems silly to lose a customer over a button. I won’t be going back.

I’ve been using New Alpha since I moved to Harlem a year ago. It’s a friendly, neighborhood place that has done a great job on everything I’ve sent there. I request laundry or dry cleaning pick-​up weekly and with the exception of one time, they have always picked up from my doorman within a few hours. What I like best is that the New Alpha employes call me when they have a question about what I’ve sent — Starch? Launder or dry clean? This has been a life saver since I just throw my stuff in a bag and rarely have time to write notes. Recently a friend mistakenly dropped off my dry cleaning at a nearby competitor and my friend forgot to tell them it was dry cleaning, not laundry. Despite the fact that the bag was full of men’s dress shirts and pants and a couple of my favorite sweaters and shirts, the other place threw everything in the washer and dryer. When I got it back, everything was wrinkled and a few items shrunk. I called New Alpha in a panic and they picked everything up and pressed it so it was wearable. Personalized service by people who care about their work is a winning combination for me.

If I could give them no stars I would. Please, do yourself a favor and don’t ever go to this place. They are slow, ineffectual, they lose your items, their prices are unfair, the tailor is useless — he gets your measurements wrong, then tries to charge you again when you take your stuff back there to demand why it is the wrong size.
I pray to God this place goes under. They deserve to have no sort of business of any kind. Just awful. Simply, simply AWFUL! PLEASE DON’T GO HERE!

Horrible service, and it is very true they will charge you more money then they have initially agreed upon in there recipet
the tailor has no experience what so ever and the staff including the manager doesn’t know how to be professional and do the right thing either
we have tried to give them business 3 times just thinking of supporting the neighboorhood but at the end we paid more money each time for our dry cleaning
each time they had an excuse and even lied about calling us to get our approval on go ahead for the extra money they have charged
we have decied not to go back to them ever again and let others know as well

They’re a bit slow behind the counter but always friendly. They do a good job — no complaints. We’re going to try the pick-​up/​delivery service soon. Seems to work well for others. They offer a 5% discount if you pay in advance.

The cleaning seems to be fine, but the service built around it? Not so much. If I wasn’t told that my garment was lost because its slip was missing, I was getting weird reactions out of the attendant on duty because she thought she could close down well before the posted close of business. I just know she said something arrogant under her breath. News flash, you close at 7, not 6:58. be prepared to serve customers until then. Then here come the limits on debit & credit purchase amounts. This is just recent. I can’t even recall the previous incompetence I experienced. Bottom line — they lost my business FOR GOOD today.

Solid neighborhood laundry & dry cleaners. Great customer service, especially from Adrienne!

I would give them no stars if I could. Do not go to this place. Their customer service is horrible, evidenced by the fact that it is always a ghost town in there. I took a jacket there for a zipper repair. I was told that it only needed a new pull and it was $ 7. Great. I took it home, and the next day the zipper ran. I took it back, was told that it was fixed, and the next time I wore it the zipper ran again. I took it back, yet again reminding them that this was kind of ridiculous. They fixed it by allegedly replacing the whole zipper and then telling me I owed them $ 27! They unilaterally decided to take steps I did not authorize, then demanded that I pay their price! After speaking to a manager, I paid the difference in price. By this time, I had basically missed ALL of the winter season, since I do not live very close to this place but tried to support a minority owned business. I then wore my jacket the first cold day of this year and the zipper again ran, in the exact same spot. Keep in mind, I paid to have the entire zipper replaced. When I contacted New Alpha, I was very rudely told that it had been too long and I was basically SOL. When I asked to speak to a manager, I left my number and my call was not returned. I then called again and never got a call back. Apparently, this is what I get for trying to support.

Before Grace Cleaners opened, I sent my laundry to this place as there weren’t other options in the neighborhood. Their hours were unreliable — on several occasions I’d carry my laundry over there 15 minutes after they were supposed to be open and I’d find a closed shop. I’d schedule pickups or deliveries and the person would arrive 2 hours later or not at all. Twice they returned items to me with new stains and refused to take responsibility for them. The young woman who worked on the weekends was sometimes friendly but very moody however the woman who worked the weekdays was an absolute nightmare. Don’t waste your time here.