Naturalizer Shoes

AWFUL customer service. First time a rep actually told me to «shut the fuck up».
I had the same experience as Rachel described in an earlier post.
In a word: terrible.
First of all, no one came to see if I needed help, even after i was there for 10mn browsing. I had to go up to the counter and ask for help. She didn’t look at me even though I was right in front of her.
Then, I had to wait forever for the person to get the shoes from the basement (maybe 10mn). Not convenient, since I was on my lunchbreak. And actually no one brought the shoes because they didn’t have my size. Don’t how it took them so long to find out.
Then I asked the saleslady if they had other sizes. She asked the person downstairs if they had other colors. When I pointed that out to her, she uttered «shut the fuck up» in a very low voice. Shocked, I said «Sorry???» She didn’t repeat, of course, and pretended nothing happened.
I still bought the shoes because I liked them, but notified the manager.
He confronted her right away. She denied having said that and pretended to have to take care of another client to avoid being faced with the facts. Hopefully the manager had a discussion with her afterwards as he promised.
This is the rudest a salesperson has ever been with me. I couldn’t believe my ears!

Yes, I know that Naturalizers may not be the «sexy come get me shoes» but I don’t have time for cuteness when my feet hurt. I love this brand of shoe. I love going to this store. I normally buy the boots. When the store doesn’t have my size they have shipped it to my house from another store. If i ordered shoes from online I go to the store to exchange without issue, they have great customer service. The store is always clean and very friendly workers.

Stopped in here on a whim with my girlfriend, who is helping me to make some «wardrobe improvements.» I rarely write Unilocal reviews, but the staff here was so attentive, polite, and went out of their way to be helpful that I had to write one. One saleslady even brought out a wide shoe because, after realizing my current shoe size was too big for the heels I was trying on, she thought a smaller shoe with a wider fit would help with the size issues! It did!
Great shoes, more amazing staff!

Saleslady: Can I have your email and address so that we can send you coupons?
Me: No
Saleslady: Would you like to sign up for our frequent buyer’s card?
Me: No
Saleslady: Do you shop here a lot?
Me: No
Saleslady: What are you, like Jim Carrey in that one movie but instead of saying yes to everything, you say no?
Me: No
After an hour and a half of trying on shoes, waiting for shoes to be brought out, asking them to exchange shoes because they brought out the wrong style, asking them to exchange shoes for another color because they thought black meant brown, and telling them how to tell the person in the back how to grab a shoe because they are too slow in reciting the description/​color/​width/​size, my patience and sense of humor had grown thin. The last thing I wanted was to be sold another frequent buyer’s card. I also wanted to purchase two pairs of additional shoes but they were out of inventory.
Naturalizer, a woman’s shoe store once on par with Easy Spirit, is now on par with Aerosoles. They’ve come a long way since the 90’s. I’ve seen a lot of shoes in the past few weeks and I have to say Naturalizer has the best overall line in terms of style, comfort, and price. I wasn’t kidding when I told the saleslady that I was going to try on a lot of shoes and buy all of them. They’re not old lady shoes. I swear. They’ve got some decent waterproof snow friendly shoes, those knee high boots for big calves, mary janes, flats, wedges, high heels… A girl could go crazy here. The service is helpful, just don’t expect much and be prepared to be badgered.

I don’t expect much from Mid-​town and perhaps I’ve received the crappiest customer service to date.
I called earlier to put a hold on these knee high boots I saw online built for girls with big-​man calves. They were extremely polite on the phone guessing I was an upscale client.
So I roll in around 7pm and waited patiently for service. One of the reps comes up and I tell them I have a pair of Hunt boots on hold in 7 wide shaft.
I receive the package and this is when the battle begins. I try on the 7s and barely zip up my man calves. I ask them if this the size and they said yes since they measured them yesterday.
So I’m left to my own devices but watch as they help other clients and take their time telling them the boots can stretch over time.
They never came over once to check on me or offer another size since the boots scrunched down around the ankles but barely zip up.
I was frustrated and asked another rep to get me another size. Maybe they know I was going to buy the boots so they didn’t even bother with the sell but seriously, customer service lacked here.