MySuites

The staff at MySuites was pleasant to deal with and the Christopher Street suite is a convenient location with lots of good restaurants nearby.
The Suite seemed clean but rundown with a constantly leaking faucet in the bathtub and need to use a match to light the stove burners (but no instructions about how to light it).
There were signs stating not to use towels to remove makeup but no cotton pads were provided as an alternative.
After expressing some concerns we were moved to a mid-​town suite with an elevator which was in much better shape but was a several block walk to a subway station.

I was going to give this place 4 stars but when i saw the description of «Yay Im a fan» I had to pick the A-​ok rating. We found MySuites through VRBO when trying to find an apartment for an extended stay (18 days) in Manhattan. I was under the impression it would feel more like an apartment but instead it felt like a large hotel room.
Pros: Got in early, and ushered in efficiently. The manager Martin was very nice. Was pretty quiet in the building our entire stay. The location is FANTASTIC and exactly where we wanted to be so I would give 5 stars for that. There’s a metro located right down the sidewalk. Close to NYU and SOHO
Cons: was a little disappointed when entering the room. Was MUCH smaller than i expected. We were basically walked in, handed keys and that was it. Noticed some pictures had fallen off the wall and there was a hole in bedroom door that looked like someone had punched it. The floor was pretty dirty underneath the furniture. Didn’t look like it had been thoroughly cleaned in awhile. But the important stuff like bathroom and kitchen looked ok. When i contacted the manager about the confusion over beds (I was told there would be two twins and one queen – instead we got a queen and pull-​out), he said he would contact the booking department. I said its fine but we just wanna make sure we get what we paid for. Any time I had a question for Martin (wifi password, what to do with trash) he responded promptly but that was it. Never heard from anyone otherwise about the room. And continued not hearing from anyone until it was time for us to leave. There are no extras (airport transport, cleaning, laundry, etc) unless you wanna pay for them. I told the concierge (when she asked about it two days before we left) it wasn’t what I was expecting but we’ve enjoyed our visit, she never responded. We were never really told what to do when leaving. So we just left the keys on the table and flew home.
If you want a stylish yet small place in a great location of manhattan then this is for you. But if you like more personal attention and details i would look elsewhere.

We just got back from 4 nights at MiySuites apartment at 322 W 14^th St in the Meatpacking District. We had a wonderful time there. The unit was clean, bright and white. It was very comfortable for my husband, our 13 year old and me. It was well located and the building was quiet. We had a few minor needs MySuites was very responsive – they resolved the issues promptly. Thanks for a great weekend.

What a terrible customer service experience. I have all the emails to prove this and will happily share them with anyone that wants them… so below are the word for word exchanges that I just had with Sylvester, their «Relations Manager»:
MySuites: «Hi there!
again thanks for choosing MySuites! unfortunately we cannot confirm your reservation at this time and we are terribly sorry we need to cancel it.
Your credit card was not billed.
I know you are wondering why your reservation has been cancelled, and we just want let you know we always do our best to accommodate ours guests, but it looks like that due to reasons out of our control we are not able to accommodate you this time.
Me: «Whaaat? That’s no good. Can you help me solve this problem then? Perhaps you can organize my stay at one of your partner chains, hotels, etc. This is terrible news…»
Sylvester: really sorry lem! it’s a very busy time in New York!
**at this point I’m pretty peeved that they cancelled on me with only a vague excuse… and no alternatives… even though their website showed availability of 5 other suites for the same time frame.
Me: «Yes, I understand… but that doesn’t solve my problem. Is there another suite available?»
Sylvester: the only thing i can propose you, exceptionally because you told me about you {doing something nice for} your girlfriend, is the dates 23 – 27, at a discounted rate of $ 1440 all inclusive
for 4 nights let me know what you think
*I need the place for a week not 5 days, so this is not a good solution.
Me: «Sylvester…I don’t get it… I’m able to book a suite on your website for the full duration. What’s going on here… I’m feeling really slighted by
right now. :-(«
Sylvester: «i am explaining you, what is available. if you go on the web site, you will book an then get cancelled again! reservation needs to be confirmed in 24 hours. so I just gave you what is available for sure now»
Me: «What a terrible customer service experience. Just canceling on someone and then not offering a valid excuse aside from «it’s a busy time in New York!». Not even offering up an alternative solution until asked… etc. Sad… I had high hopes for you folks. I’ll be sure to let our travel team at {work} know as well as share this experience via other channels. Good day sir.»
Sylvester: «well I was very honest up front and I offer you what it was available. I am act under our terms and conditions that reservations need to be confirmed in 24 hours.
So it’s all good on our side. I tried to do my best to offer you alternative just for 4 days.»
Me: «I was never shown anywhere during the Expedia booking process that I need to wait 24 hours until you (re)confirm availability. The bigger question here is why would you show your suite as available and bookable if you were already full? Seems pretty straight forward that MySuites shouldn’t have. This is a very poorly executed way to communicate that you’re booked up and don’t have availability. Canceling on someone and then saying «it’s a busy time in NY» is tantamount to saying «we don’t care that we inconvenienced you».
I understand this is not your individual fault Sylvester and that you’re only doing your part of the job. I don’t hold you personally responsible and you have indeed been honest, but I wouldn’t say up front. «
As of this moment that was the last exchange. At least he gave a half hearted attempt to make it work 5 out of the 7 days (once I asked for alternatives). Judge for yourself on how you’d want to be treated as a customer given this information. I know I wont…
P. S. If anyone can find the email address of the owner, Leonardo Annecca please let me know.

I must admit I never stayed at MySuites in New York City (
). My issue was with the reservation process and its unfortunate ending. I initially emailed
and heard back within the day from a gentleman by the name of Alex that the room about which I enquired was available for the three nights I required at a stated price. He asked me to email back my acceptance, which I did immediately, and stated that he would send me a form to fill out. Not having received the form in a couple of days I sent another email inquiring as to the form, and then another email and then two phone calls, one of which was answered by a property concierge and one which went to voicemail. After five days of hearing nothing, I emailed to
and heard back promptly from a gentleman by the name of Sylvester that the specified room was only available for a stay of seven days or more (this is now five days since my original email exchange). When I sent him Alex’s email confirming the availability of the room, his entire response was «he was unaware. Sorry. Cheers from New York.» No willingness to honor Alex’s offer, as it was MySuite’s mistake, not mine; no offer to try and accommodate me with another suite; not even a real apology. MySuites obviously has more business than they can handle, but if their service is anything like their public relations, take my advise and look elsewhere — there are plenty of choices in Manhattan.

Buyer beware,
The pictures of the suites are not accurate. 120 Christopher street is a dark apartment with 2 rear facing windows into an alley with bars over them. There is an LOUD AC unit by the bed that blows onto the bed all night making sleep impossible. The bathroom is also tiny dark with cracked tiles. Is it clean? yup, would I let my worst enemy rent there? No way, not my karmic path. Do yourself a favor look elsewhere. BTW the earlier posts about customer service not contacting you is correct, they will not speak on the phone regardless of your issue.

I can’t actually review the Suite, as I haven’t seen it, but I can review the company. I booked a suite a month in advance and paid a large deposit. The initial response was great, but the follow up fell short. I emailed a few weeks before my trip, but no response. Small red flag as I had read a few negative reviews. Yesterday, 1 week before my memorial weekend trip to NYC, they cancelled my reservation without cause. Not only disappointed, but annoyed as now I am paying much more for a hotel room on short notice when I thought I was going to be in a cool apartment. I told them as much, and the only real concern was where I read the negative review. I shared the link, and now am adding my story to warn other travelers.
In fairness to them, they made a small effort to correct things — asked if my dates were flexible. I’m coming from California, and my daughter from Texas — not flexible. They then offered a free night and 15% off a future stay in 2015. Thanks, but no thanks. I don’t trust them and will not be going through them again.
It looks like a great concept, beautiful spaces and a great city. I hope they get their act together and do a better job with reservations and communications.
They also charge 3 or 4% for using a credit card

offers to different rates for its suites. The cheaper rate is for «best available» accommodations which is a great deal if you don’t mind which part of the city they decide to lodge you in. The more expensive «preferred suite» rate is a good deal more expensive, but allows the guest to choose the neighborhood and facility in which they will stay.
In theory, anyway.
Due to specific plans, I paid the higher rate months in advance in order to stay in the neighborhood we wished to spend time. I made numerous calls to the number listed in order to confirm our stay. Not once did they answer the phone. Not once did they respond to the messages I left. Not once did they respond to the emails I sent. Feeling like something was amiss, I sent one last email requesting confirmation and check in procedures, with the caveat that I needed a response within 24 hours or I would cancel.
They sent me a form letter email describing check in procedures.
The day before our arrival we received an email informing us that they would not honor our reservation. They would, however, move us to another location. When I objected they sent me an email pointing out the FINE PRINT that allows them to treat ALL reservations as «best available» in spite of their advertising and higher rates.
So, I have no idea if mysuites is a good place to stay or not. Here’s what I do know: moving me the day before my trip to an entirely different part of town is bad form, especially since I willingly paid their higher rates in order to avoid this nonsense.

Great stay at the Butter Suite in Gramercy Park. The neighborhood is tranquil and chill, with all the action within walking distance. The apartment had everything and more I needed; from the fully equipped kitchen and the cozy bed, to wireless internet, and a well designed interior, i felt right at home!

Though the location was great in the East Village on 3^rd between 1and 2^nd and the pics on the website made it look cute and pleasant, upon arrival the disappoinments began. First off, nowhere in the description does it tell you it’s a 4 story walk up. It does say 2 twin beds; not so. One twin platform frame with a piece of foam on top — which had a broken slat which made it unusable for 2 days until it was fixed. Perhaps the most distressing of all was the condition of the apartment; it was filthy! Dirt and dust everywhere. We scrubbed and cleaned for 2 hours before we’d even open the suitcases. When contacted, management was very unpleasant, but they finally did send a maid and a repair man to replace bulbs and fix the bed. We are still waiting for toilet paper– which at $ 400 a night, you’d think there would be sufficient supply.