MUJI

In general, I really enjoy Muji products, however this is by far the most irresponsible and worst run Muji store in NYC.
I purchased drawers here for underneath my Muji bed frame and when they arrived in the store, one of the employees helped load them into someones car without checking the name of that person or any kind of identity, and that person drove away with my drawers. These happened to be the last drawers in the warehouse as well as the last drawers for my bed frame that will be made by Muji.
It is not only my own experience as well. I have had friends who bought things from here that were either not delivered, or delivered with parts missing.
I would highly discourage anyone from purchasing from this Muji location. There are stores in Soho and Chelsea that are much better.

Love this place. Glad they got one in LA finally. Great service and nicely set up. Their products are simple and useful. Their clothes are nice staple items.

It’s pretty dead here. I only saw maybe two staffs. One walking around and one behind the counter. The display of pens or notepads weren’t very helpful. If there is a showcase of an item, I expect to find that item within that station or nearby. However, I looked around to find a specific note pad that was being showcased but there was none in sight.

the interior was very pretty! they have a lot of stuff and even a basement for furniture. i spent like an hour there just looking at their stuff and even took a break on their bean bags which are so comfy! one of the girl asian worker was especially nice. she kept checking to see if i needed help and even helped to find the exact product i needed! love this place, def coming back:)

Muji outside of the US has a very good name, but here in NY, they’re working very hard at being bad.
The store is dirty, a decent layer of dust covers pretty much every display case, shelf etc.
The prices abroad are usually very affordable, yet somehow, in the move to NYC, they are quite jaw dropping, and nothing here seems to be made in Japan.
Muji is a Japanese company that prides itself in its traditionally Japanese customer service, yet this location is staffed entirely by non-​Japanese, who’s emphasis is on anything BUT customer service — and that is very prevalent at this location. If you want customer service, go elsewhere, as in another city at least, or possibly another country.
I ordered two thousand dollars worth of sofa and everything needed to make it look like one (Muji nickle and dimes you to death with things like covers and feet being extra) and when they didn’t have all the parts, only after being prompted did the sales person even begin to cough up a very stingy discount on the parts that were not available. Then, in the middle of the transaction, he switched to another customer for ten minutes while we stood there with that «WTF?» look on our faces.
No apologies later, he came back to us and began to arrange delivery, which was another $ 200 to Brooklyn (!!!). 2 grand, and they don’t even offer a discount on delivery, let alone free delivery! See what I mean by nickle and dime you to death?
The delivery company isn’t even part of Muji, they’re just some guy with a van that they call. If you want, you can pick your merch up at their warehouse, but who the hell has a car big enough to fit a sofa and ottoman in the city???
Delivery was pushed back a week suddenly as the warehouse decided to be closed on the day they were supposed to release our merch.
When the delivery finally happened, it was abrupt and unceremonious — just business.
Once we opened the boxes to begin the long assembly process (Ikea, eat your heart out!), we noticed the ottoman cover was missing. I called up the store at Cooper Union and got probably the most unintelligent person in the City. I honestly doubt she can chew gum and breathe at the same time. Needless to say, she never shipped out the ottoman cover. I called back a week later to inquire about it, and yup, it was sitting there at the store. «You can come pick it up whenever you want» said the sales kid on the phone. After explaining that it was supposed to be SHIPPED to us, he eeked out a quick «sorry» and promised that it’d be delivered in 4 – 5 business days, which it was — with my name butchered on the address label, even though I S-​P-​E-​L-​L-​E-​D it out twice. Sigh…
I guess I don’t have to say that we’re not at ALL impressed with Muji, their employees, or their prices. The couch worked out okay, but after all that money spent, and all that time spent in the store and on the phone, it really wasn’t worth it.
Disappointment.

I’m not so much bothered by their size or their lack of inventory as I am by the fact that a lot of the product prices in the stationery area were mislabeled. For example, my friend and I wanted to build our own pens, and the pricing labels showed that the pen ‘bodies’ were $ 4 each and the fillings were $ 0.75 each. Sort of pricey for a pen, but we figured that since we could customize the pens exactly to our liking, we went for it.
However, when we looked at our receipts later, we discovered the bodies were actually $ 3 each and the fillings were $ 1.50. That is quite a huge discrepancy! The pens that we thought would come out to less than $ 6 each were actually more than $ 7 each. It’s not so much the final price as the principle that bothers me about this whole thing. For such an established business, it is surprising that they are not more careful about labeling their inventory!
Anyway, I guess the lesson is that you should probably check with the cashier that your items are all priced the way you expect them to be before you make a purchase.

I bought a bed, pillows & covers, and some throws (cotton & linen) that are easy and kind designs.
I noticed this visit, some kitchen tools. I rushed to look for what I had been looking for, an tiny whisk, that often use to mix small things: potato powder to finish up to create creaminess to my dishes (Chinese food mostly) and an egg or salad dressing for one or two. This tiny whisk quickly mix anything fast.
I also bought long cooking chopsticks, silicon tips help to pick up much easier than usual bamboo material and it’s in a black color. Oh!, I shouldn’t forget about this amazing makeup pencil sharpener, no breaking but clean finish. I’ve been using MAC and many others but this one has been a reliable one.
Lastly, another small but very useful kitchen tool, daikon grader & slicer (white). Not only good for radish but any root vegetables, like Caribbean yams. It easily make those roots to creamy gooey things. I haven’t used the slicer yet but I am sure it is easy to use. I almost forgot that the bottom of grader or slicer is a container to keep everything you worked on.
Last Christmas, I bought some good chopsticks that I wanted to introduce good Japanese chopsticks to my husband’s side of new young ones, as one of their Christmas gifts. I asked my friends in Japan to send me some, not MUJI. They were good but after I have seen equally good ones here. I also like MUJI’s chopstick designs, simple basic but with a newness.
For apparel wise, I only bought a jacket from MUJI once in Ginza, Tokyo. The quality is excellent. The design is simple and easy to wear, but honestly some are too basic for me. If I want basic I opt for Uniqlo.
I hope MUJI NYC also carry more food items like in Japan (currently snacks only), variety of easy and delicious instant curries,
and soups, and mini ramen to interesting and refreshing drinks, plum apple, arum roots and grapefruits and so on.

Love what Muji is all about. They’ve got super simple, super cheap goods, made sturdily and without branding or flash. It’s a quintessentially Japanese concept so foreign to most American tastes. Idea is fantastic, but some of the inventory choices puzzle me.
For instance, they have a huge focus on stationery when few people write anymore. Yet they skimp on the office supplies when those are high-​volume items. I picked up a notepad, a zipper pouch, and some erasers. All great products, durable and simple, for a few bucks total.
I wish their selection at this NoHo location was larger. They’ve got a quiet and easily-​ignored lower section focused on bedding — space they could’ve used on everyday goods.
Japanese companies often bungle their western operations because they don’t understand the market. That seems to be the case here. They don’t get what people in New York need. (It’s certainly not sheets and pillows).
The one guy who I interacted with in a meaningful way, the guy by the door, was great. He explained the different rain jackets they had on offer.
Also, he was quite attractive.

Aside from the overpowering incense around every corner, enjoyed browsing what’s essentially a year-​round NYU-​dorm furnishing store. Bedroom setup downstairs and the store layout sign on the entrance very useful if you expect or notice it.

For reference, I am a huge Muji fan. I’ve been to Mujis in Japan, Taiwan, China, LA, and New York. Obviously you can’t compare Mujis in Asia compared to the ones in the States, but that doesn’t mean that you can’t get good stuff here!
This particular branch compared to the other Muji stores in America is definitely the worst. The selection is so minimal compared to the others. Not as many notebooks, smaller travel selection, and only 3 different types of snacks — and very few of them. Also, the staff is not very competent… Anyways, if you want to go to a Muji in NYC, go to the branch on 8^th Ave.

RETURNS MET WITH ATTITUDE AND DISRESPECT.
I went to return 4 pristine, pillow cases, complete WITH the receipt, all all the original tags and the bow that was wrapped around them.
When I asked for a return the cashier shrugged his shoulders and told me he couldn’t take them back. He acted angry with me for bringing them back saying that it was clear what size and style they were. I was kind of shocked and told him to get his manager. He said the manager would say the same thing and that I had removed them from the package so they cant be returned. (The «packaging was literally a fabric bow that was tied around the folded pillow cases. I had simply slid them out of their fabric bows. So to repackage them, they would simply only need to be refolded and slid back into the bow).
The manager also tried to lecture me about knowing what I was purchasing and about the packaging. Knowing I was in the right, I told the manager he needed to process my return without attitude or a lecture. I told him that I shop there regularly and that I didn’t need anything more than a «sorry these didn’t work out» and a charge back to my credit card.
The customer behind me was also shocked. The manager reluctantly refunded me, but what a crappy experience. Really surprised and frankly disappointed. Its a rare company that doesn’t take back unused, perfect product with the receipt and even more shocking when the staff treats you as if they dont care if you ever come back again.

Unlike some reviewers who recommended going to Muji in Japan instead of this store, having a Muji in their city is a luxury that they don’t even realize. The store in general was smaller than I expected but it had all the essentials that you’d find in any Muji. The bedding and furniture section was minimal. The staff were friendly and the atmosphere was calming. Love Muji!

I thought I needed to check this newest site out, too, when it was opened but time elapsed. It was only a few weeks ago when I finally stepped in.
I noticed a quasi sumo wrestler right in front when I entered the store. He was compulsively hollering. I found it simply unpleasant but it was a minute or two before it finally registered that this was the new feature of the chain (?): now they have just one guy who was to perform two different roles: a security and a sales/​customer service person. The result: disaster. While he puts up a false pretense of customer service and greets overly loud which inevitably results the coarse impression that I had once I came in, he seems really clueless about what customers are looking for and not even communicable.
Once I noticed this new tactics to tackle their store problem, the man’s compulsive greeting indeed began sounding as if «Don’t even think we ever look away from you, thief.» It was a bit too unsettling and I could not feel relaxed enough to browse as I had anticipated to before I came in. They had more spacious furniture section than other stores’ in the basement and I wished I could check those new styles out. But I had to leave promptly as if the holler of the aforementioned man’s pushed my back really hard. He did keep hollering his guts out –where are we? A grocery store? – until he made sure that I was out of their door. Consequently I recognized that I did not touch A THING while I was here. If this was their store policy and intention, a nice job, MUJI. What do you think the actual stores are for if you can’t take a look tangible material to discern? This would discourage the customers’ little pleasure to shop.
I should also note that a numerous surveillance cameras on the ceiling that I could not remember other branches were equipped with. Or they were more noticeable because the ceiling was lower than other sites? At least the basement gave me such impression that I felt claustrophobic on top of a surge of persecution for noting. It dawned on me that the store would automatically think as if I were one of those shoplifters once stepped in. It never occurred to me. I was too good a customer to deserve this insult. Now I am sure I would go anywhere but here next time when I need any MUJI stuff.
If not under this horrid condition, I would have looked all around and splurge on things that I was looking forward to see and discern. This new method of loss prevention of theirs turned me off, and made the downgraded chain even less to me.
This was sad given an overcoat that I had got from MUJI last year quickly began drawing string. The color was still nice. Oh, that was from another branch of MUJI but I surely paid for it, and It was not even a bargain price.

I love this Muji! The atmosphere is minimalist, quiet and relaxing whenever I shop here and the cashiers are very nice as well. It is a nice place to browse and get some ideas on how to arrange your home/​space.
I really only buy the stationary and essence oils so i’m not sure what their other products are like. I think I almost have every color in the 0.38/0.5mm pens. They are great for drawing and basic illustration sketch work.

Ridiculously over-​priced comparing with Muji stores in Japan. And the product selection is really bad.
My advice? Go to Japan to visit the Muji there — 100 times better.

If you’re into good design and minimalist aesthetics, you should look no further. Muji is totally the place for you. Here, you can find a range of furniture, home ware, clothing, and even luggage!!! Oh wow.
I came in to buy a pair of chopsticks the other day and I was in and out in less than 3 mins. Customer service is fairly efficient, and they have a basement level where they sell bulkier furniture items. What I do miss in this store is the food that they have in other outlets.

Friendly staff and unique japanese products. Very simplistics. Prices are reasonable. A group of us went here during January and it was VERY cold. and Muji had a great sale on some nice mittens. We all bought a few pairs and used them right away!

Always worth a quick browse. It’s one of my favorite places to purchase cheap pens and pencils.
If your looking for ergonomic and simple ways to organize your New York City apartment MUJI also has nice ideas and products. I think of it as a cross between the Container Store, an expensive IKEA that also happens to sell clothing.

I’ve been an MUJI addict since the 90s. Each MUJI store is a bit different. This one is pretty big and new, but still didn’t have everything I was looking for, so if you’re looking for completeness, make sure you check the other stores. They could’ve been sold out, so who knows.
If you live in the usual shoebox of an apartment, it always helps to shop with measurements. I went close to closing time, bought a bunch of things and the staff couldn’t have been nicer. My stuff was also packed perfectly for me to hop into a cab. It’s also ideally located for those in the EV — no longer need to hop over to Flatiron.
The ground floor is all the usual small stuff. You can find furniture on the lower level.
After I came home and organized my bathroom, I wondered why I waited so long!
**For BIG MUJI fans who will travel to Asia, stuff there is much cheaper!**

Muji stores always make me feel like I’m a walking train wreck– everything is so so so neat and tidy-​it is a stark comparison to my lifestyle. Aspirational organization.
Anyways, nice assortment of clothing, home, and stationary items. Furniture is downstairs!