Mott Street Optical

Great service from Alice! She is nice and patient. I was able to pick up my eyeglasses in two hours, which was amazing! Definitely recommend!

Been coming here for the last few years to get my frames as everyone is very helpful and friendly. This time, I was looking to get new frames to replace my old ones since my vision’s gotten worse. Spoke with Chris, he was helpful with my needs and was patient with explaining which frames were good for me. He gave me a variety to choose from the style that I wanted.

Good selection eyeglasses and excellent service. Eye doctor knowledgeable and efficient. Lots of help and great location. Highly recommended.

bought a new glasses today and will come back to pick it up in a month. people who work here are very nice. especially the opticals Doctor Albert Law. He is nice and kind. no wonder why this much good comments here. would recommend!

Seems like a pretty nice and pretty busy shop. Selection is ample and prices are reasonable. Location is key, as it’s quite convenient.

Went in to get sunglasses for myself. Josh was really helpful and gave me a great price. He not only showed me what they had in the store, he looked up what other colors was available!

This optical store is really great. They gave me a great discount. Mathew is really nice and has a great customer service. I would definitely recommend them!

very courteous and professional staff. Josh helped me pick the right glasses I was looking for. Took a while, but he was very patient and his advice was very helpful. will come back here again if I need new glasses in the future.

Josh is a great associate and gave great options for my particular need a considering my strength of prescription vs finding the proper frames.

Wonderful service, great selection, reasonable prices. I was looking for a pair with big frames and found some sunglasses and had them exchange the shades for clear, prescription lenses. *Glasses with bigger lenses are more expensive but worth it IMO. You wear glasses on your face so go for the best you can no matter what!

Best optical!!! I brung in my own frames to have filled with prescription; they filled it at no extra charge. They take most insurances. And didn’t have to wait weeks and weeks. Same day service! Hello?! I’ve found myself a great optical place with fast and professional service. Telling the whole family!

Walked in here on a Sunday afternoon as I lost my spare glasses and need replacement asap. The shop is busy with lots of customers but I was well received by Andy, he was extremely helpful in picking a suitable pair that fits my style, and good at working out good pricing that fits my budget. Great service here!

I was very indecisive looking for new frames and had already visited at least 4 other stores before I went to Mott street optical! Alice patiently guided me to the perfect pair of frames that suited my face and style perfectly! They are affordable and super friendly. Very pleased.

It was a great experience working with Josh. He is super patient and nice. I was able to find a nice pair after trying many frames. he never made me feel rush at all. great service & very professional. highly recommend!

Had a great experience here getting an exam and fitted for glasses. I’ve been a long time customer, getting both glasses and contact lenses. I can’t say that all my experiences have been positive but this time, it certainly was. Edison helped me pick out a sweet new pair of frames, one from their Mott & Bayard collection with a «universal fit» which i appreciate so much. Dr. Law conducted my eye exam, he was so nice and thorough.
I strayed once, getting my current lenses at Optical 88 due to raving Unilocal reviews claiming low prices… but never again! Their customer service was mediocre and their eye doctors were apathetic retirees. I’ve learned my lesson and will be coming back to Mott forever (plus, their prices are just as good $ 30 for an exam w/​o glasses or $ 20 exam if you get glasses, $ 70 starting for lenses).

Andy rocks!!! Super awesome guy, awesome service. Really friendly people and great span of brands

Worked with Josh at the shop. He is a great salesman and very helpful and friendly to work with.

I recently needed to purchase my first pair of glasses. I walked into Mott Street Optical after a trip to Warby-​Parker. I wanted a more sophisticated pair of glasses. I am over 45 and wanted to have more options over what WP could offer. which all looked like Harry Potter to me.
I was not disappointed at Mott Street Optical. In fact, they exceeded my expectations. What I experienced was a friendly, no-​pressure attitude from the sales staff… and less crowded floor. I was helped by Andy on my first visit, and fitted by Wayne on my 2^nd visit. Both were very patient, accommodating and pleasant. I was even told I could get my warped designer glasses fixed here. I spent a little more for my glasses, but I have no regrets. Thank You Mott Street Optical… very satisfied and happy with my purchases… I will be returning.

I’ve been going to Mott St Optical for over 20yrs. They have been very helpful in answering my questions & help steer me to the right eye wear. There’s only a few times that some salespeople were very mechanical: I think they had an off day.
I’m living in Dallas now and I still come back.

I’ve been to Mott Street Optical many years ago and was so turned off by their terrible customer service that I never stepped foot in there again. However, this time around, I was looking for a specific pair of glasses that seemed to be sold out everywhere in the color I wanted but with Mott Street Optical being one of the few stores that carries this brand in Chinatown, I decided to go give it another shot.
To my surprise, I experienced the complete opposite this time. I was greeted with a warm smile and greeting from a girl named Adele as soon as I stepped in. After I told her what I was looking for, her and another sales associate named Andy went above and beyond to help me find exactly what I was looking for. I was already so impressed with how helpful they were and with the improvement in customer service since the last time I visited but it gets better. The optometrist was very professional, efficient and thorough with my eye exam. I told her what my issues were and she made sure she tried her best to correct the problem with the prescription the suited me best. Overall, I am very impressed with the customer service I’ve experienced and can’t wait to drive with my new glasses. I definitely recommend asking for Adele and Andy if you ever stop by for any optical needs!