Mao Chang Vision Center

I’ve been going here for several years. Great customer service, knowledge staff, a huge selection of designer frames at great price & they take insurance!

I was unimpressed with their service. I have vision benefits so I started off asking the sales associate if they accepted it (after I checked online to confirm that they did). She did not know what it was and kept asking me who’s your provider? And I showed her the card and even then she seemed puzzled. She gave the card to another associate who also did not know the provider, which is all fine, but their attitude was rather abrasive. When the associate came back with the insurance details, they were different from what I remembered, so I asked them to double check and yes they were wrong and then I asked them about another detail that they omitted and yes they had omitted it as well. I also did not like how they started entering my information on some sort of info card before I had actually agreed to use them. All in all at that point I did not feel confident about my experience thus far to continue my optical experience there. They even told me that I could not choose any designer frames because the insurance would not cover it. Ultimately I left and went a few doors down to another optical, did not have any of these problems, so if you have vision benefits, steer clear of here!

Someone recommended this place for being
somewhat affordable. I got to say the customer service isn’t great. Sylvia helped me but she was very abrasive and off putting really. She acted as if I was an inconvenience because I was a new customer, and that I wasn’t on file. A lot of the glasses are outdated in style and overpriced on top of that… but I have to say the optometrist was very nice and pleasent. I would really only recommend this place for eye exams. It’s $ 65 for contact exam and $ 85 for torque contact exam.

I have been here for many years. I just got new contacts from here

My friend suggested this place but it took me a year to get here. (Damn I seem lazy). Finally walked over. Then irony is that I live across the street from the Eye and Ear Imfirmarary with dozens of eye stores. Nothing beat the price of this place. $ 65 contact lens exam with stigmatism? Unheard of. AND the people here were beyond friendly. I swear I had FUN getting my eyes checked because the woman was so sweet and made cute jokes. I’ll definitely be back.

Really nice people. Fast with their service and wonderful selection of glasses. I am not a fan of buying from shop anymore but if you are that person who needs to try a million then this is a great place for you.

Only place in china town that i would go to get a new pair of glasses or contacts. Service is excellent and staff is extremely helpful and nice. I’ve been to several stores around the area and their service always stunk and they seemed like they did not want to serve a fat gentleman such as myself. They instead would service the pretty girls. Well the fat boy that has over 700 dollars to spend just walked out of your store and went to MAO CHANG. I found this store by leaving one of the other ones and I’ve been coming back ever since and also recommending my friends to go as well.

I’ve been there many times and customer service was always exceptional. The eye exams and fittings were thorough and one of the doctors is always entertaining. The staff was always available to answer any questions you may have and notification of lens pickup was prompt. Good experience overall.

I am near-​sighten for nearly 30 years; and, I am a customer of Mao Chang on Mott Street for the pass 20+ years.

I went to Mao Chang Vision Center for my first pair of glasses. I always had a hard time finding the picking a frame that looked good on me. They helped me find a pair of glasses which I received many complements on. Thanks you. =D

Mao Chang vision center has extremely poor customer service. The employees didn’t explain to me the procedures getting my optical benefit that provide by my company. They made me went back to the store so many times. I live very far away from China town. It wasted my time and afford of went back to the store because the employees were not train well on handling the problem. Therefore, I decided to call the store and tried to solve the issue after I made 3 trips to the store. There was a middle age lady answered my phone call. She was extremely rude, mean, and nasty to me. During the entire conversation, when I tried to say something, she cut me off and said whatever she wanted to say. She even talked over me so many time. She showed not respect to value customer. She didn’t want to listen to me at all. It drove me crazy and her nasty behavior (customer service) made my blood pressure went up. She said the same thing over and over again, she was not addressing my concerns. It’s like she didn’t understand English and Chinese. She didn’t care about customer’s concern at all. She raised her voice on me and screaming at me over the phone. I even had to demonstrate how to be polite over the phone which was listen and didn’t wait until other finished talking. For all her non-​senses, she didn’t apologize to me through out the entire conversation. She even told that I should have thought of the location of the store n picked an optical store that is closer to where I live. I told her that she needed to work on how to talk to a human being with respects. I will never ever buy anything from this nasty Optical store anymore.

I THOUGHT I WAS GOING TO LOVE IT. But after waiting over two hours, unenthusiastic service and very bad fitting glasses. I was over $ 500 lighter and still had glasses I could not use till I got home to LA. I came in on a Unilocal favorable review and they could have been helpful. But they weren’t though I will say the eye exam was a excellent experience. The optometrist was very humous and very good.
They «couldn’t fix» my glasses then sold me a emergency pair which I thought I could get in a couple of hours so I could see. Then after investing 2 hours there, was told it was $ 500 and 3 days before I could get them. SIGH. So I resigned to wearing my sunglasses for 3 days and bite the bullet and spend my rent money on a pair of glasses.
Then, they take my twisted glasses to the back and Viola! they fixed them, good as new. Now I don’t NEED new $ 500 glasses but I have already paid for them. 5 days later I go to pick up the glasses that fit so well before the lenses were in and suddenly they fit horrible and painful, they have nosepieces on them that were not on the demo pair but I am leaving town so I take them and in LA I see my fave store, Eyes on Main in Santa Monica, where they kindly and quickly pull off the painful nosepieces and charge me NOTHING for the quick service and kindness. Which is why I am going back to Eyes on Main for the $ 400 top of the line glasses I got there before.

Worst frame fixer EVER. The guy saw me sitting down for more than 5 minutes and couldn’t just take a few minutes to hurry and fix my glasses. Worst of all, he «couldn’t» fix my crooked frames. I thought I’d give this place a try, but it was a mistake. Other opticals I’ve been to have gladly fixed my glasses, not bring my hopes down. I think some compensation would’ve been somewhat more motivated for the guy.

Mao Chang Vision Center was recommended to me by a friend. Their selection for eyeglasses and sunglasses is so great and vast that both me and my boyfriend got 2 pairs each.
First, there are so many optometry places in Chinatown — I thought I found this place a couple times, and when I finally did I realized it was right by my favorite pork bun place (yay!) and was larger than the other ones — which meant more to choose from (woo hoo!).
The optometrist was so helpful, she asked a lot of questions in order to advise me properly. She addressed what/​when I should wear based on how often I’m in front of a computer — and alternative ways to care for my contacts based on my experience with dry eyes.
As I went through the shape of frames I wanted, the patient sales lady suggested some that were not on display — and that’s how I found my two vintage Christian Dior eyeglass frames! I would have had to pay up the *wazoo* had I been seeking these out on ebay, or had to deal with a less-​than perfect frame for 3x’s the price at a vintage store.
This place offers $ 10 eye exams and $ 65 contact lens exams, and takes insurance. Beats those chain optometry places for sure!

I’ve been coming here since I was in my wee wee pads. That’s what happens when you’re too lazy to take your glasses off. This place has been a Chinatown mainstay as far as I can remember. Service is not stellar but they get the job done. I always get a week’s worth of trial pairs while my new order of contacts are being shipped. What I like about this place is that they won’t force you to take an eye exzyam wihn yoo zei juts pihne. Ah shetocky, speka uvda dehval.