Mike’s Furniture Store

I was completely wary after reading all the bad reviews in spite of having had a good experience about 20+ years ago with them but I decided to ignore what I had read and give them a try in building 3 custom-​made pieces. I have been thrilled with the service all the way around. Mersina was very patient and helpful with me as I kept revising my plans and then changing my date of delivery. They finished the pieces very quickly and let me know right away when they were ready. I was kindly reminded to bring in the hardware I wanted used. When one of the pieces arrived a small wooden strip had come loose. The delivery man patched it up and did a terrible job of which I wasn’t aware until I took the holding tape off the next day. I took pictures and sent them to Mersina right away. She got back to me immediately and said they would send someone to pick it up, take it to their workshop, repair and get it back to me. They picked it up the same day, had it for a day and returned it two days later beautifully repaired with no sign of the mess! It wasn’t easy to transport as it’s nearly 5 feet tall but there was no hesitation whatsoever to make good on their product. I had priced out what I wanted with a couple other places and they were less money and willing to do any design I wanted. The second delivery man was unbelievably nice. I would definitely use them again!

Stay Away!
I went in to this store to ask about having some radiator covers built and was given a rough estimate. and was then told they would come and measure for $ 150 and that would be deducted from the price. The price initially seemed reasonable.
So, the guy came and measured and would only take a check or cash for the measuring… RED FLAG. After a week of not hearing back, I had to call the store three times for the final cost… and to my surprise was told there was an installation fee almost equal to the price of the unit making the total with staining etc. And if I paid for the installation in cash it would be 10% less… Maybe someone is not paying their taxes?
25% more than my contractor quoted me. RIP OFF CITY…
Bait and Switch for sure. The woman in the store NEVER told me there was an installation charge, denied it up and down and refused to accept she never told me this. I asked for my money back and she refused. There was no apology nor compromise, just telling me I was wrong… Imagine.
This store is unresponsive, rude and they are liars.
Imagine if you did that to one of your customers or clients. They would fire you on the spot which is what I did.
Stay away.

Only OK. I really wanted to love this local uws shop, and during the time we lived here we bought an ok hutch and kitchen tables. The stuff is unfinished and you get to pick the colors you want, then you wait forever for it to come in. We bought a few big items over the years, but we had problems with a crappy kids bookshelf, which broke. We paid about $ 160 for this thing, which they said they would «fix.» They had it for about two months, during which time they didn’t do anything to it, and it was still broken the first time we picked it up. Then they glued it or something and it broke again as soon as we got it home. It’s only a step up from IKEA, and Ikea would just refund your money if you have problems. This place left a bad taste in my mouth and I wouldn’t go back. Sorry, but read the reviews… They are all terrible.

I am submitting this review twice because I think Unilocal should post it.
Mike’s came to us well recommended, and they lived up to the praise we heard. They built our wall unit, which had a complicated design, and built it superbly. The staff member we worked with, Jean, was courteous and friendly as we went through design ideas and changes until we had it all exactly as desired. The cost was very fair – and we know we saved money by using them. The follow-​up installation could not have been better. The piece had been crafted to pose no problem fitting in the building’s elevator. The delivery guys were very nice. We will go back to Mike’s within the year for another custom-​made cabinet.

Run away. read these reviews and understand this is no joke. no customer service. none zippo. incompetent and the people do not care if they help you or not. How do they say in business? if I owned this store, and saw these reviews I would be appalled but I would also want to get to the bottom of it. Apparently this owner also could care less. Don’t even walk in.

We wish we could give them NO STARS, DO NOT SHOP HERE!!! And really DO NOT order ONLINE! We ordered a dollhouse online for our daughter for Christmas… Called 4 days later to find out if it was shipped… They couldnt tell us ANYTHING… the money came out of our account but they couldnt tell us if the order was placed… where the item was… NOTHING! Extremely unprofessional… and we dont even believe it is an ACTUAL business… STAY FAR FAR FAR away from Mikes Furniture and online it is called MANOLO FURNITURE… it is a SHIM SHAM website and you will DeFINITELY be sorry! I plan on posting this on facebook… instagram and twitter! I can NOT stand POOR BUSINESS… and DISHONESTY! They will never be successful running a business like this!!! We reported to the bank. and got our money back and also reported them to the Better Business Bureau! And we ordered the same doll house for LESS on Amazon and I am SUre it will be here in 2 – 4 days as stated!!!

The furniture arrived, and every single piece was damaged — scratched or chipped. They said they’d charge to have it taken back to the store and replaced. They are seriously the worst furniture store ever; I’d give them –0 stars if I could. It was my first big furniture purchase on my own, and I so regret it. They ruined that for me. Along with every piece of the furniture.

The customer service here is so poor, it’s embarassing. I’ve been in the store several times to look for and eventually buy a small dining table. Each time, the woman working in the store was unhelpful, rude, and getting any information from her was like pulling teeth. She kept refusing to give me an estimated date, saying «there is no way to know– maybe next week, or maybe in three and a half weeks.» She said she would have to get back to me with pricing, and it took a whole weekend plus Monday to get a quote for a stock item. After placing my order, I called back a week later to inquire, and the same woman insisted there is still no way to know where my table is, whether is has been painted yet, and when I will get it. I asked if there is someone whom she could call and ask for a status update– she said no. I’m sure there has to be someone running this business, so frankly I don’t believe there is not one person who can tell me when I’ll receive my table. Even online furniture companies shipping from China give estimated dates. Even if my table (which I’m still waiting for) arrives in great condition, I will never shop here again.

We were SO excited to find this place, but were not only disappointed with the results, but extremely frustrated with the customer service (or rather, lack of!) Basically, here were our issues:
1. They made an assumption about one dimension on our piece, which was absolutely wrong. When we called them upon delivery, we pointed it out and asked them to redo the piece, which they refused to do. We offered to pay for materials and labor on the reworked piece, but they refused. They wanted the profit on the redo as well.
2. Throughout the conversation, they tried to blame the mistake on us. From our perspective, if they weren’t sure about the dimension, they should have called us.
3. The piece was expensive, so we were surprised to see how easily it chips.
4. When the piece was delivered, it was dirty (as if it was straight off the shop floor). We had to fully wipe it down before using it.
We had hoped to order 4 – 5 pieces from them, but after this extremely frustrating experience, we’re looking for another furniture store.

I wish I had read these reviews first!
We found a desk that could work for us, since the custom one we priced there was WAY overpriced. It was not in working order, so they said it would go back to their shop to fix. After we slept on it, we realized it was not the piece for us and went back for a refund… the item was still in their shop.
They said no. The receipt says no returns on custom orders. I understand that, this was anything but! Also, the piece was still in the shop being fixed… and they said no to the return, but yes to store credit. I wish there was anything in the store we felt we wanted, their inst much quality selection
I am all for shopping local (there are signs all over their windows,) but there needs to be customer service if you want to stay in business!

I have never been in a store where the people like to work LESS than the people at Mike’s Furniture do.
I went in with the intention of ordering a custom storage bench. After talking with a woman there, and asking several questions about different options it became clear to me that she was not interested in actually figuring out how much my order would cost. I literally asked her about 4 times to tell me, and she just would not go write an estimate. I don’t know if its because it was a small order, or if they don’t like committing to a price on a custom order, but I gave up and left and took my money with me.

Why oh why does Manhattan not have decent furniture stores.
On the range of Manhattan stores, Mike’s Furniture is decent. High prices, but everything is high. Stuff seemed well made. I, personally, didn’t think anything there was worth the money — but if you have the means and you want decent stuff — it’s probably worth a trip.
I wish I could point out a good furniture store in Manhattan, I’m understanding why people go to IKEA for everything.