Sleepy’s

Have been looking for new mattress as my fiancé and I are moving in together. We had tried a mattress before that we liked and went back in to try it again. Salesman Zaheer Yassin assisted us. He was knowledgeable and patient as we tried new mattresses as well. He wen the extra step to look for any promotions or possibilities of discounts to be applied to our order. Thanks Zaheer!

My husband and I had a great experience at this location. We met with Charley who was very friendly and informative. He was not pushy and spent a lot of time with us. It’s a big investment so we were happy with his advise and honesty. We don’t feel he pushed for the most expensive mattress, but we did buy a higher end one because it can last up to 20 years! On top of that great service we had our toddler with us who was running around. The other sales person (wish I remembered his name) was great at helping us watch him so we could make a decision. It was actually a great environment for our kid which was an added bonus. I highly recommend this location and it’s staff. Especially if you have little ones in tow. :)

BAD BUSINESS. its time they go under. its taken 3 years for me to activate the warranty on my bed. each time sleepys make up stuff why the warranty is void none of which is accurate. they keep offering to sell me a new bed set. AVOID this business at all cost. I don’t like department store beds but ill go to macys next time.

My daughter is moving to the city to attend graduate school. We are not in the habit of buying larger household items over the phone. I called the store and spoke with Symone. She made this process entirely user-​friendly! She explained options to us to fit into my daughter’s budget and worked with us to find the best options. We were able to wind up with a good quality box spring, mattress, and frame, setup, delivery and tax for under $ 550! I would highly recommend that if you are in the market for a new bed that you reach out to this woman. You won’t be sorry.

I regret every day that I visited a Sleppy’s. They sold me a very expensive mattress; they told me it was ideal for my wife and me. After getting this «wonderful mattress» we have not been able to sleep, it is so uncomfortable. I was at the place and they told me that I had to keep it 30 days, my wife had very bad pain she was in the ER and the doctor mentioned it could be the mattress. We called and they told us that they could not change it. Be careful with the sales people at Sleppy’s the are not professionals and don’t care about you, they care about just making a sell and giving you an expensive mattress. Do not listen to them and be careful. We are now stuck with a mattress we hate and a bill from them every month.

My review will consist of the whole experience.
I walked in an met with David, really nice guy. I wanted a full and he had none to show me. I told him my budget and he showed me what he had available… they didnt have a lot i researched online.
He talked me into a mattress 300 more in my budget, but it was much better. so i was happy with it. The delivery fee is 100 dollars. if you call and order it on the phone its free… but they don’t give you a discount which evens out to the same thing. They charged me for the metal simple frame (50), which I think should be included if I bought the box spring. I ended up paying 919 when I was willing to pay 500 – 600. I wasnt ready to buy it just then so I took his name and decided to come back when we made an appointment. I called to confirm the day before that he would be there to help me close the deal and he said he wasn’t going to make our appointment because he was moved to another store… so i bought it over the phone. Before I hung up the phone (after I bought it), I heard him laughing that he made a sale. I didnt like that. and it didnt sit well.
The delivery was on point and fast. no complaints.
David started off as a 5… and ended with a 3. I wont recommend friends to shop at this store.

I really wish I could give this place ZERO stars. If you think about going to Sleepy’s, please think again. If you ignore this post and your instincts, good luck!
I spent 15 minutes in the Sleepy’s on 72^nd with a sales representative named Daniel. When I found a mattress I was interested in, I wanted to take my time to look around — it is $ 1,500! He told me the sale was ending which I knew was a lie, so I reserved the bed under the pretenses that it was not a purchase. I was simply reserving the mattress for the price so I could go back if I wanted it.
This past Saturday I had a mattress delivered that I did not purchase nor schedule for delivery. This is one of the dirtiest sales tactics I have ever witnessed. In NYC this sales tactic will work 50% of the time because of the chaos that surrounds delivering a mattress. Since my sister happened to be at the apartment it was delivered and I am keeping it to spare myself the trouble; I’m part of the 50%.
Do yourself a favor, do not shop here. I ignored the advice of several coworkers and friends and now I regret being stubborn. They sold one mattress at the cost of a horrible review and added another disgruntled customer to their list. Bad business.
Trust Me!

Having a good experience at another Sleepy’s location a couple of times in the past I decided to go back for a mattress purchase. I should make it clear that this story has to do with this store particularly and not with Sleepy’s overall.
I had specific requirements for delivery, more specifically the day and time frame since I wanted to coordinate it with my moving day. Skipping the online shopping seemed the best way plus you get to try the mattress for a bit at the store. Unilocal guide me to chose this location because of the good ratings, but as if I was a Rockie still, I ignore? those bad reviews and got tricked by the 5 stars ones from «question mark» pics profiles.
The customer service at the store was alright. I explained what I wanted, 2 models were showed, tried and I decided for one. Rearrangements for delivery to my new location were made. I was very clear about the time frame because I wanted to be at home when the mattress arrived. $ 99.90 delivery fee vs the $ 79.90 when on line purchasing seems fine.
4 hours before the time frame I requested, I got 2 phone calls within 5 min that I couldn’t take. 10 min later I called back that number and it was the delivery guys informing that the mattress was already delivered to my apartment. I don’t know still who received it. I got into an argument with the delivery man who didn’t have any customer service sense at all. I called the store a few hours later and same story. I am actually the one on fault for complaining. They offered to pick up the mattress and return the old one. Yes, that one that I took care of myself and I throw away earlier that morning. Later I decided I want to return the mattress and get a new one when I am at home and able to inspect the product myself and so we arranged the delivery of a new mattress for a few days later.
That day someone was at home to received the mattress but no one call, no one showed up.
Next day, I call the Sleepy’s delivery services and we rearranged another time for a new mattress to be delivered. Everything was perfect this time and at the end it got resolved, but needless to say the store at 72^nd street will not have me as a customer ever again.

Hi! I must share… the Sleepy’s store located on 72^nd & Broadway– 2^nd Floor– be observant… before you lay down on one of their floor samples… scan the bed! The beds are filthy & full of human hair!

I’m torn between one and two stars, but ultimately since I can’t PROVE they were trying to scam us, I’ll give them the benefit of the doubt. We went in earlier today to try out some mattresses I’d been considering buying online. Initially, the sales guy asked if I had done research prior to coming in and after I said I had he was disinterested in helping us beyond basic civility. Then he explained he could sell us a Simmons World Class bed we were trying out for about 20% (actually slightly less than 20%) of the retail list and about 35% of the already slashed discount printed price. This made it better than pricing at online retailers so we were seriously considering buying.
Having already trekked upstairs, we tried out a couple other beds and also really liked a certain Sealy posturepedic. Now thinking we were more serious about buying the guy came over, chatted with us, and offered us a similar price on this bed. We asked him to check inventory and he said he had ONE and, as it was on clearance, it could «literally go at any minute» but, as I’m not a fan of high pressure sales tactics (and I was hungry) I said we’d grab lunch and think about it. We called less than 1hour later and were told that both beds were sold out and would we like to buy some other stuff that was «similarly priced.»
My best advice would be to do your research before coming in and only buy if the pricing is competitive and make sure you get everything in writing!

Be very careful shopping at Sleepys. Many of the salespeople are not knowledgeable or just want to get a sale.
1. Often, there models of comfort/​firmness that a particular store doesn’t carry and the salesperson won’t tell you this. Go to a couple of stores. Check with
first to check reviews and the range of mattress firmness.
2. You can exchange the mattress, but you will get killed on delivery fees.
3. The customer service can be rude. Be firm and keep going up the ladder until you are satisfied.
4. I would try to buy at Macy’s first!

I was running around like a chicken with no head helping my son move to Virginia when we realized his queen box spring wouldn’t fit on the moving truck. Enter our hero Melinda from Sleepy’s. I walked into this very clean store, and was addressed as soon as I walked in the door. It was a nice change compared to locations closer to my home. They were very helpful with my unusual request (to find just a box to Virginia so we could pick it up when we got there with an empty truck) She worked hard to get me best price and saved me a huge headache. The best part was the absence of pressure through the entire process. Highly recommend.

I highly recommend this store, and Melinda Stewart personally. She was knowledgeable, personable and professional, giving me the information I needed to make an informed decision without pressuring me.
I’d heard horror stories about buying bedding, that it was like going to a used car dealer. My experience with Melinda and this Sleepy’s was flawless. In fact a week later a friend of mine went in and bought a bed from her. Another satisfied customer.
Delivery people called before they came, showed up on time, took the old mattress away and were done in 5 minutes.
I’m in marketing and customer service so I’m hyper-​sensitive to buying experiences – and Sleepy’s gets an A+.

No complaints here. We had a great experience. No pressure, just plenty of information and opportunities to check out a variety of products. Jameel was friendly and super-​efficient, and he ended up setting up a good deal for us. We made the right choice and received the mattress and box spring the next day.

Melinda was amazing! She helped us decide on the best mattress to fit our needs. Plus, the filling of of paperwork, payment and shipping details was quick and easy. We even got a discount on the mattress protection plan because Melinda knew we had a budget to stick too. Very helpful, friendly and great service. Highly recommended!

went in to a nearly empty store looking for a trundle bed. There was one sales person who was finishing up with the only other customer.
She handed me a catalogue to look over the merchandise. Then she came over and asked if I had any questions. I said, «yes,» and she walked away from me! I was flabergasted.
She then went to help another customer and totally ignored me. Needless to say, I walked out as the rude saleswoman asked me if I had any questions– again! I told her yes, I did but she sure would not be answering them. I live up the street from here but would never go back again.
No wonder every time I walk by there the place is empty!

I walked into this Sleepy’s with the full intention of walking out with a purchased mattress set. After testing out a few beds, I sat down with the sales manager to discuss price. Before we were able to talk about the cost, he demanded that I give him ALL of my contact information. I simply asked that we talk about the price before I give him all of my info. He then eased back in his chair as he chowed on a bag of Sun Chips. He became aggressive and rude so I excused myself and apologized for apparently wasting his time.
Don’t ever walk in there.

After having read the other Sleepy’s reviews but needing a mattress ASAP, I decided to bite the bullet and go check it out. The first Sleepy’s I went to was exactly like the reviews said, however I happened to be at Trader Joe’s on 72^nd & thought well I might as well check out this one. Soooo glad I did! I can’t even begin to tell you what a difference the sales people make. I worked with Jameel N. and he gave me no pressure, was completely honest (for example, oh having a platform bed– no need for box-​springs too, while the other place was trying to sell me both). He got me an amazing deal for a great mattress & frame plus it was delivered & set up less than 24 hours later! Pure awesomeness. So I think that it just depends on which Sleepy’s store you visit but I cannot say enough good things about Jameel. Also, if you go, do the sleep test. Very interesting as it shows you exactly what kind of mattress setting you need (firm, plush, soft, etc)

CLIP JOINT. THE RICHARD NIXON OF BEDDING STORES. BAD, BAD PLACE TO SPEND YOUR MONEY — BEWARE!!!
This store is why the mattress business is viewed as such a slimy one. Like all scam retailers, they come off as sweet as pie when they’re trying to make the sale. But buyer beware if you happened to not be an expert on the subject. and God forbid you should have any problems afterwards because you will be «SOL» as they say. I bought a very expensive mattress here based on the recommendation of the salesperson, but it has begun sagging noticeably in less than 1 month. They have agreed to replace it, but unlike the initial purchase which was graciously made in a two hour window, I must now wait at home the entire day. They claim that if the new mattress is also faulty that I will have no recourse (I will sue them if they fail to stand behind their merchandise).
In short, Sleepys is a cesspool of a company. You would do well to take your business elsewhere. One way or another, you WILL get the royal screw if you shop here.