Michael Kors

I have never been so uhappy with service I have gotten. Received a watch in Jan stones fell out called Metro services had to pay to replace. then they cut links on my watch which i didnt request. received watch back and two days later the stem broke. sent back again. contacted Michael Kors and they sais to contact Fossil since they handle issues for Michael Kors.
if I wanted Fossil I would have bought Fossil. I feel the entire matter was handled poorly and I was pushed from one place to another. In the future I will reconsider any purchase from them.

Wonderful and friendly customer service! The women that helped us were so nice. We tried on shoes and clothing for quite some time at this location and were helped by the same young lady. I wish I knew her name (pretty blonde girl from Mississippi).
After being in there for a while she offered us espresso and water. Wow! Pretty cool and the espresso was yummy!
My friend tried on some clothing but they couldn’t bring out a different size from their stock because the store was going to do inventory that evening and couldn’t sell what was in stock in the back of the store. That was really weird and didn’t make sense to us but we couldn’t do anything about it besides buy our shoes and be on our way.

Loved their service… Even though, I didn’t get anything from there. Lol! Then again, I’m getting a purse for my mummy’s bday

So on the Fourth of July I came here on my way to Bloomingdale’s, just because I wanted to see what new items they have and if they’re good sales (kind of). The store is very clean. So as me and my bf walked in, either the door man or sales associate immediately said «just to let you know, we’re closing in about 10 mins». That’s fine but where’s the greeting or how are you?. So we’re looking at bags then another tells me «we’re closing in about 10 mins». Hmm once again no greeting or asking if I need help? Lazy piece of shit workers, who clearly only show up to work for a pay and need an actual career. Never again !

Pretty much like any MK store I’ve been to but this is a tad better. But the customer service here is either a hit or miss. I was approached by a tall blonde who I’m assuming is manager because she was very nice and introduced herself. She then called her associate Ivette over to assist with the watches I was looking at. Ivette was very sweet and in a way condescending, weird combo when I said I wasn’t going to buy the watch but was trying it on so I could return another time with the cash to buy it her attitude did a 360. She had a look on her face which was along the lines of «sour». Nevertheless I left her standing there and the manager came back and offered me to look upstairs for their additional items. 3 stars for the awesome manager and the cute pastel pink color that is part of their current collection!

My 4 month old purse broke :(
I don’t quite remember what the customer service was like when I went the first time. But I read horrible reviews all over the internet and almost opted to just send it off myself for repairs.
Just went in on lunch break. (August 6, 2014). Helena? Yelena? Elena? She was so sweet and helpful and not at all what I was anticipating based on what I had read online.
Her manager was a little blah. Not rude, not overly helpful. Just doing the basics I would say in the department of customer service.
She hands me a gillion receipts to be signed. I was curious and asked what they were all for. she had no idea. Then I Asked a general question about following the progress of my purse online somewhere? Maybe something shoing when it was received, when it was being work on, when I should anticipate it coming back… she had no clue really. Just said Um a lot. Sounds like a small thing, but as a store manager and as a person selling semi pricey hand bags, one would think theyd take the time to learn the «ins-​and-​outs», no? that part wasnt too important to her is the message I received.
So no 5 stars here, but a strong ~4~ for Helena? Yelena? Elena? You are a shoppers dream my dear!

I went there Aug 3^rd around 3pm.
Honestly, I dont even want to give a star. Here are the following reasons.
Sales assoiciates-​key word unprofessional: After 5 min looking at watches a guy finally offered to help while other 5 were just standing there talking and blankly staring at the door. I felt like they judge you by what you wear, I was in work out gear and didnt have any make up on. And then the transaction process was aweful. While I havent even made my decision to buy they already assume I did and went adjust the band for me. While I ask for the return policy they said 30 days but later when I keeping asking, they finally told me that band adjusted watch wont be returnable. So i went and ask them to put them back on because I d rather pay other watch store $ 10 to adjust for me rather than risk the whole watch not returnable. And the two sales associate exchange what I would discribe an «interesting look».
Products: never buy watch from this store! After the old band piece was put on, I notice there is a deep deep scratch on the watch case surface. I was wondering why the watch doesnt even come with protection plastics and one associate told me they dont which not ture. The associate went back and brought another one which had a lighter but unwipable scratch as well. I finally lose the interest.
The review is just to this store, The 5 ave one is much better. The overall experience was aweful.

Customer Service is FIVE star!
The clothes are fantastic and fit me like a glove (I’m size xxs) I bought the leopard dress with the shoulder zippers in gold and I cannot wait to wear it!
Great quality, designs are gorgeous and timeless!

Accessories, shoes & some dresses at this location. Beware of the sales rep. They are so good, they will make you buy the entire store! Loved the service here.

Sales staff was great. Very friendly. I went to get link from a new watch removed and they were quick and helpful. We were directed to look at the matching rose gold jewelry while we waited for my watch and the floor sales rep did this very tactfully. Love Michael Kors– we will be back!

The service here was great. they weren’t pushy like in some other stores and they worked on your budget if you had one lol. hey your in Michael Kors so how much of a budget are you on lol .
So yes we walked out with a bag over 350 but hey it was a Xmas gift and I fell in love with it. they wrap it very nicely and the girls were nice and even security was nice as well. The store wasn’t too crowed as well its a little small but it was good since we knew what purse I really wanted.

Great staff, Great service beautiful store and the wife Loved the Handbag I gave her for Xmas.

I love MK. Staff here is super friendly and always willing to help if you have any questions (sometimes a bit overly chatty but I’ll take it over rudeness). I usually pop in on my lunch breaks or after work and no matter when I come everyone’s so smiley. I must say — they have a great system going on because most of the time I want to try on clothes that the salespeople are wearing. When you walk in and they say «Oh hi so nice to see you again — how do you like your new bracelet…» You know you’re coming too often!

I enjoy great service with no hassle. I like to point out two people in this review making it possible for 5 stars rating by me. Mr. Darrick Charles Evans Ward Jr. and the Supervisor on duty on the weekends. They both get many thanks for their marketing skills & positive inputs.
I have purchased a few watches from their store and I felt were excellent choices with assistance by these two gentlemen. My first watch was a white watch where I was warned it would stain, but is a showstopper where it looks different from what people purchased. I love being different, because I tend to be that purple thread on a white shirt. When I wore the watch I received many questions, e.g. where did I buy that watch. I could’ve bought the ‘Gold Runaway’ watch or a watch with stones, I choose not to because refuse to pretend these are diamonds.
Anyway, this store offers occasional sales, so I recommend you to visits a few times when you are able. Did my white watch stained? Nope not at all, I maintain it daily to keep it fresh. However, I did buy a watch for working out in the gym (all black with rubber straps)! I am watch addict! I’m already thinking about buying another one after buying the «working out» watch 5 days ago. Hopefully, this review was helpful somewhat.

Sent in a bag for repair and was pretty satisfied with the customer service. Bag had a couple of things I left in it and it all came back to me safe and sound. But when I was leaving the man who helped me didn’t bother giving me a bag to hold my bag. Sure I didn’t buy anything but he could have used his brain to give me a bag.
Whatever, I just took it and left.
Also, when I walked in, A girl who worked there looked me up and down and gave me a grill. She was tall with an Afro styled hair.
Regardless, I gave this place four stars anyway bc they repaired my bag, most of them had good customer service, and I absolutely love Michael kors. His things are designer yet affordable.

Sigh, I do like his stuff. He’s probably playing to his market, but he’s got a fancy-​punk rock vibe with a lot of his stuff that I really respond to. Honestly the staff here is a lot nicer than at the shop-​in-​shop at Bloomingdale’s uptown and the selection is better, so if you’re into this designer and have, you know, money, this is THE place to come shop. As far as prices compared with Bloomingdale’s, starting retail prices at the two are the same, and there were some things on sale this weekend at Bloomingdale’s they didn’t have at the boutique and vice versa, sale stuff is going to be catch as catch can.

I think the sales associates name is Rada (not sure about spelling) but she is a not pressure, totally honest, truly gifted stylist and SO MUCH FUN! This store blows the Madison stores out of the water and Rada is a major reason why. After feeling the scorn of not being a recognized «Madison» client I popped into this little gem on Prince and all was well. On vacation I may not look like I’m a big spender but that’s when I drop the most dough. Thanks for making it fun Rada!

I love this store! The shop is super beautiful and maybe slightly intimidating (b/​c it’s so sleek) but once you step inside, there is none of that stereotypical shopgirl snobbery. Everyone there is so nice and helpful and normal and cool.
My new MK sunglasses broke in their soft-​sided case when it was in my purse, and I brought them in to have them fixed. They couldn’t repair them in-​house so they simply exchanged them, no problem.
I nip in here before or after the gym a few times a month, and it’s consistently a great experience!

My boyfriend bought me another handbag from here for my birthday this week. The sales associate was apparently very helpful and he did come home with a beautiful handbag. I love you MK!

When I went there, I really enjoyed the experience. It was not crowded, so I took lots of time.
But you can buy the same things at Bloomingdale and the price can be cheaper. But I never have fun at the department store because it’s too crowded and I get tired easily. I sometimes debate inside me whether I should go to the Michael Kors SoHo or the department store.