Melissa Chan, MD

Eek! Zocdoc review is fake! Well… Took my husband there and the doctor could not confirm whether it’s a flu or not — so need to take extra samples to send to the lab, saying results will be coming shortly and she will call us.
BUT, no results, no calls or follow-​ups.
Then 2 months later, I got a balance due bill from the office. I was soooooooooo unwilling to pay, I mean, she literally did nothing to help us at all. But, we still paid the balance due regardless.
Then another 1 month later, I got a balance due bill from the lab — WHAT!!! We are not aware of this at all and it’s now the 3^rd time we need to pay for a simple visit less than 10 mins, and the doctor could not even identify anything.
And uses the lab fee to charge us extra. THUMBS DOWN!!! NOT GOING THERE ANY MORE!!!

Dr. Chan has been my primary since I moved back to NYC 6 mos ago. She is a terrible Doctor. She is overworked and jumps to conclusions with me about my medical conditions because she doesn’t take the time to calm down and actually read records or speak to me. She has also made me wait when I had an appointment –for over 2 hours. She is so bad that some of her practices probably are actionable. I will be changing doctors ASAP.

I came here for two years and I hated it. The doctor is the coldest person you’ll ever meet in the medical field. She makes it seem like she doesn’t have the time or day for you. She never answers your questions. She actually seems frustrated that you ask questions. She makes uneducated assumptions. Before she asks you about your activity level, she would make a «diagnosis» and recommend you to do or take something. Instead of giving clear instruction, she will bark at you for apparently not knowing where to go or what to do. Her office is usually always empty and you don’t even have to guess why.
Her receptionist took my insurance card once to photocopy and never gave it back to me. I only noticed after my visit was over and on my way to the elevator. I walked back in to get it and she kept directing me to look in my wallet for it without even as much look around her desk. It was almost like she felt she could never make a mistake. The other receptionist went to the scanner and gave it back to me. The receptionist who wouldn’t even acknowledge the mistake just shut her mouth and didn’t even apologize. She didn’t even look at me after that. This was the same day that the office prioritized a foreign couple ahead of my appointment because they were paying out of pocket for their visit. I had to wait over an hour after my appointment to be seen. In that time, no one else came into the office. That was the day that I knew I needed a new doctor and I never looked back. Years later, they send me promotional mail telling me they have a body scanner now.

Been with Dr. Chan for a year and decided to go for a change. My cholesterol and diabetes kept on increasing every time I had a blood test. When I went for my most recent blood test, she forgot to diagnose my cholesterol, but said that it’s likely to be high based on my previous record. She doesn’t seem to care about her patients. Always telling me to try out new prescriptions when I don’t even need them. Seem like she works for the pharmaceutical company rather than helping the patients out.

Better off with a doctor who isn’t moody and actually has time for patients. Terrible service. I’ve come here for a few years because I could always get an appt same day. Not anymore now… Also, technology and insurance always seem to be a problem.

One of the most professional MDs in the Little Italy/​Chinatown area. She is understanding and takes her work very seriously. She appers stern and stoic at first but once you get to know her, she has a sense of humor and very easy to get along with. She caters to the Chinese community as well as other non-​asian patients without any judgements. Her staff has always been very polite and nice and you can always schedule appointments 1 – 2 days in advance. Been with her for 8 years…

i like dr chan a lot. i’ve been going to her for about 4 years now. she has her own office which is run by a really sweet, older chinese office manager who seems like she’s dr chan’s mom or aunt. dr chan looks like she’s in her mid to late 30’s. she’s pretty no-​nonsense but i like how she is very efficient and gets things done.
you can pretty much schedule an appt for whenever you want (even next day), but just be prepared to wait. it generally takes about an hour of waiting before she calls you in.

5 stars for Dr. Chan, minus one star for the staff who haven’t mastered technology yet.