Matrix Auto Inc

Finding an honest mechanic is one of the hardest things to do but I found it here. The owner, Mike, runs a great shop. Auto work is done with care and done as quickly as possible. He stands by all his work and is easy to work with. He has a great inventory of auto parts so he seldom needs to order which keeps prices down. I definitely recommend him to anyone looking for auto work.

Have been using this shop for years, i always recommend it to any of my friends, the owner of the shop knows what he is doing, he always gives me options towards price, and tells me if in going to run into problems later on with one i choose. He will either tell me to fix everything now or be prepared to come back at anytime over the next six months or a year if i pick the cheap way out, he was always right. The owner always shows me all the damage while my car is on the lift. Always have the best experience here

Have to say that in a city where most mechanics are not the most honorable people in the world you sometimes come across an anomaly — and that is Mike at Matrix.
I took my car in because I knew my axle boot was ripped (advised by dealer) and wanted to get it fixed prior to trading the car in. Mike looked at it and when i explained my plan on trading the car in in a month or so he said don’t even bother spending the money because it won’t make a difference with the trade in. I am sure 9 out of 10 other mechanics would have happily taken my money! I proceeded with getting my nys inspection done and was out the door in 30 minutes from the moment I got there.
Although I hope to not need a mechanic again — if I do — Matrix is where I will be going!

I’ve always been a long time advocate of taking my car to the BMW dealership over outside shops, but after my warranties ran out, the cost became too much to handle.
I was recommended to Matrix Auto by a friend who told me Matrix Auto mechanics are very well versed and knowledgeable with BMWs — I’ve had a two very positive experiences.
The first was for a basic inspection — I pulled my car right up to the garage and was taken care of immediately. Although I passed, the mechanic was honest and let me know that my brakes were wearing thin and I should consider having them replaced soon.
Months later I went back for an oil change and rear brake replacement. Since there was no appointment needed, but the recommendation to bring it in early, I took my car around opening time. If you choose to wait the waiting area is intimate, but there is seating and there are snacks to munch on. Instead of waiting at the shop (thinking it would take a fair amount of time from my past experiences at BMW), I decided to walk over to Main Street to grab Starbucks — I had just enough time to sit down, eat and do a little browsing on my phone before I received a phone call that my car was ready to go. Pretty exciting news, right? Well, the whole walk back I was worried about the cost — needless to say I was shocked that my bill was significantly less than the usual BMW prices, more than three times less to be exact.
I think the 5-​Stars are well deserved for both pricing, honesty and efficiency — but most of all for turning me into a believer of small auto shops.

I would not recommend this business to anyone. This place is a rip off. They cause more problems then they fix. I had done business with them for almost two years and finally had enough of their lies. First, the owner tells you he can save you some money by not charging you tax if you pay cash but when you pay cash he charges whatever amount he wants and don’t give you a receipt. Every time i fix something something else goes wrong. I feel like I am always there fixing something. I hope this helps at least one person. That’s one less person they can not rip off. Don’t go to them!