Manhattan’s Best Laundromat

If your sign says you’re open until 9pm, you better be open til 9am. No one in NYC has time to get home from their full-​time job, wash, dry and fold their laundry to be done by 8:30. If you want to close at 8:30 CHANGE YOUR SIGN. The owner and her daughter are incredibly rude and inconsiderate, and the place is a total dump. I only go here because it is convenient and there are no other options around. I would never drop my laundry off here for them to do, they clearly don’t give a f***

This place is horrific and the presumed owner– aggressive and violent. Two days ago, we washed sheets and then placed them in dryer for only 35 minutes. When we came back the sheets were burned deep yellow. We pointed this out to him and showed them all of the sheets and pillowcase. He flew into a rage and blamed us although his English was barely understandable, and when we tried to ask him for his name he refused to give it to us. I reached for a store receipt on the counter which had the address and phone number of the business and he slapped me. He then shoved my colleague and then dangled a wad of dollars in our face that he pulled from a drawer as if he was going to repay us and then when I reached for it, he slapped my hand. I reported him to our police precinct and Better Business Bureau. When an investigator called to follow up on the physical altercation, the woman who answered denied knowing his name, and the name of her boss, and claimed she was paid in cash anonymously. People should be wary of this aggressive and unlawful behavior, regardless of the burned sheets. Stay away from these people and business.

I’ve been coming here (I really don’t have another laundromat choice) for several months. In terms of doing my own laundry, this place is ok… but there’s nowhere to sit and gets pretty crowded during the weekends because only half the machines are available for those doing their own laundry (the rest seem to be for the owner doing drop off). I recently started dropping off… the price is cheaper than most, the turnaround time is fast, and they use the soap I give them… however, I just opened up my bag and half the contents aren’t mine. So, definite deduction of stars for giving away my clothes…

Mean, miserable, horrible, dirty. Just about describes your experience at this place if you try and wash and dry your clothes there. I can’t believe how miserable and mean the woman is! They closed early on me multiple times without putting up a sign or notifying me when I put my wash in at 7:30. This left me with wet clothes. They totally have a monopoly as there isn’t another self wash/​dry laundromat for blocks. This is no reason for them to treat customers as they do. I do feel bad for the mean lady though… she lives such a miserable and sad life… locked in a laundromat all day every day…

This laundromat is super convenient in the area, but unfortunately, the owners are bad enough that I will never go back. Usually I wash my own clothes, and put up with the insufferable way the owners make their customers feel. Doing laundry is never fun, but feeling like a burden to the owners for giving THEM business is not ok. The daughter is easier to be around and certainly more helpful, but the mother has been downright nasty to myself and others on more than 1 occasion.
Earlier this week, I dropped my clothes off (for the third time, ever) and when I went back with my ticket, my bag was nowhere to be found. (The previous times I’ve dropped off were great– my clothes were soft, clean, folded and organized– I was impressed!) The mother was laughing hysterically and mumbling incoherently that someone else had my huge bag of clothes. uhhhhhhmm not ok! They use a ticket system that clearly is flawed, and they let people pick up bags with nothing else but a name and signature. She had no idea who had my bag as she had no number or address. I had to wait and hope that someone would return my bag, and luckily they did the next day. To top it off, even though they screwed up majorly, they had the nerve to insist on full payment. I won’t be giving them any more of my business, as much of an inconvenience it is to me to do so.

The place is quite clean.
.However, the people are not friendly at all. If you need something and you have to ask for. it is an horrible journey!
Especially if you have to deal with the LADY!!!

Have never done my laundry here, but I do drop it off every week.
Price isn’t bad and my clothes are always washed and folded when I come back to pick them up. They usually have everything done in 3 – 4 hours from the time I drop stuff off which is nice.
I don’t really have too many other options to drop off laundry by me and this place is around the corner which makes it super convenient.
I only wish they accepted cards and delivered so I could be super lazy and not have to walk a block away and worry about getting cash. You lose 2 stars for that lack of convenience my friends.

I’ve been looking for a pickup laundry service willing to cross the UES line into Harlem for two years and discovered Manhattan’s Best today. I’m totally sold!
1) I had a slight [ESL] communication barrier with the woman on the phone, but her daughter called to confirm my address and was super fast with the pickup (and friendly).
2) Just a few hours later (on a weekend!) I had my laundry. But get this. I live on the 5^th floor of a walkup and it was snowing outside. Feeling like a jerk, I went down so this girl (who is smaller than I am) wouldn’t have to schlep my 30lb bag up five flights of stairs. But she laughed and insisted on carrying it all the way up!
3) When I opened up the laundry bag, everything was uniformly folded AND SORTED! Towels with towels, sheets with sheets, shirts with shirts; all ready to pull right out of the bag and put directly into drawers. Uhhhmazing.
So it’s settled. I’m a new dedicated customer. And you should be too.

This laundromat gets the job done. I’ve tried the wash and fold service but could not stand the smell of their detergent. It was extremely floral, lingered around for ages and gave me headaches. I’ve mainly used self– service machines and its not too bad. There are always machines available– I have only had problems with overcrowding a handful of times and that’s not bad for almost two years that I’ve been using this laundromat! The dryers suck at times since there is no happy medium between high and medium — you either cook your clothes on high or keep feeding the machine quarters on medium trying to dry your clothes thoroughly. Thankfully I have plenty of delicate clothing that I prefer to line dry in my apartment.

Love this place. They pickup, they do the laundry very nicely, and they deliver it at whatever time I need them to. Very quick too if necessary. Reasonable price as well, probably costs me $ 5 more than if I had done it myself… And saves me the time

They were our neighborhood laundromat for 6.5 years and I used their drop off/​pickup service regularly, though the lady can be a bit grouchy sometimes. The man and daughter are nice. The laundry always came back in a perfect modular stack and smelling awesome.
We recently moved 2 blocks east and I tried a neighboring laundromat’s drop off service, which was more expensive and their detergent had a strong, weird scent that I dislike.
So I was happy when I discovered that Manhattan’s Best Laundromat will pick up and deliver the laundry to us for about the same price as the new place! Yay!

It’s dingy, it’s dirty, and it’s always crowded. Unfortunately, it’s the only game in town (or at least nearby). They need to re-​evaluate their self-​proclaimed «best» status.

They turned me away because they have a no wash no dry policy. Sorry but won’t be going back.

My neighborhood laundry spot. They do drop off & dry cleaning, but I go primarily for self-​service. Machines are always working & things are clean, even though they look a bit rundown. Rarely crowded, one of the least tense laundromats I’ve used, & close to the little cafes & delis on Madison so you have a place to hang out. Open 7 days, last wash at 7:30, & sometimes the owner’s son is watching exciting animé while you wash.